Senges Hermanos, Inc, Un Tocco Di Classe

To Whom It May Concern; The above resident has contacted our office about pest control. Each time our office was contacted, our team members took action and had pest control enter the apartment. Our pest control will only enter with permission from the resident. Our office was not
informed of them coming in contact with MRSA and needing medical attention and reimbursement for it. There are several correspondences through email with our team members about work orders for the inside their apartment All work orders called in were corrected. The Community Manager did respond to the complainant, and the resident stated that everything was okay once our Maintenance team did the necessary repairs. Rental payment was received this month but unfortunately, did not have her apartment number written on the check. Please understand, with apartment homes, it is very important that current apartment numbers are listed on all payments. Our team members have posted their payment, and we have reversed the late fee on their account. On March 10, 2017, we did inform the resident that they could terminate their lease contract with us, as long as they gave 30-day written notice to move and no penaltyUpon request, we can provide documentation of pest control logs, rental payment history, and work order requests Sincerely, D*** W*** Regional Manager

On 2/26, resident placed a work order regarding mold concerns and the service team began mold remediation procedures.  On 2/28, W[redacted] & T[redacted] came into the office around 10:30 am stating maintenance had come in the previous day and she wasn’t happy with reasoning or work performed. ...

Allowed W[redacted] to explain the situation in her apartment and confirmed maintenance was in the apartment again today to complete work started the previous day.  Told her I would meet her to view in person prior to her leaving for work at 2:30 pm. The manager arrived at her apartment by 11:15 am.  Only W[redacted]'s mother was home, but stated she was happy to walk through the apartment with me, discuss all areas of concern and pass along recommendations.  Items found:  Heavy condensation on all windows in master bedroom, living room and 3rd bedroom. Area below living room window where couch rest was also an area of concern due to the heavy moisture from window above. Contributors:  Temperature was reading 75, set to heat and was not running.  A humidifier was in master bedroom, all blinds were closed – pointing downwards (away from vent), condensation was allowed to accumulate on window sills, couch in living room was flush with / directly under window sill with noticeable condensation and humidity levels in the apartment were high and apartment felt “sticky”. Treatment:  Tested all areas in drywall to ensure no moisture had penetrated walls.  (None was found.)  Wiped down all condensation and cleaned all windows, frames and sills with bleach.  Re-caulked all windows both inside and out for any possibility of leaks stated by resident.  Educated resident’s mother / babysitter on (1) importance of keeping blinds open towards vent, if closing, to allow for air flow to windows, (2) the need to keep couch approximately 2” away from wall to allow for circulation and (3) the importance of keeping air flowing in the apartment – especially while cooking and showering.  Left copy of Mold Addendum to review all items listed above to prevent future problems.  (See attached) Follow up with resident was completed on 3/5.  W[redacted] stated all concerns had been corrected and nothing further was needed. Regarding Parking:  All leaseholders are required to provide vehicle information and in turn receive a parking sticker.  Courtesy officers walk property weekly to ensure all vehicles parked by buildings have said sticker or are parked in the visitor’s section.  If a vehicle doesn’t have a sticker and is parked in front of the buildings, the courtesy office will issue a parking citation.  After two warnings, office will have vehicle towed. Pest Control:  Resident has requested for pest control services on 4/2/17 and 9/26/17.  [redacted] is onsite every Monday for any services required and will put them on the list for treatment again this week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]We are rejecting the response made by the business due to the fact that the whole truth was not told. Checking for moisture in the walls was done only after we went down to the office after maintenance had assesses the situation. If we never would have went the maintenance man had just assumed it was mildew on the surface. Nothing was addressed about how we were told that mold and mildew were the same thing and it being as harmless as mold on a sandwich. Nothing was caulked to our knowledge around windows as no one told us it was done. This was our first time hearing about it from the response.  The parking situation is definitely not true. They are stating what their policy is, not what is actually done. I know for a fact that there are cars still parked their and not been towed and have been there for months. I am not sure if I mentioned it before but there is an older model gray car with not sticker and tires in the backseat that has been sitting on the side parking in front of our building for months. The courtesy officer once again confirmed that they do ticket the cars but it is up to the complex to tow. I still do not think that the situation was handled properly. 
Regards,
T[redacted] And W[redacted] M[redacted]

Good Morning,This message is in response to B[redacted] C[redacted]'s letter ID #[redacted].  Our management team did state that we will let you out of your lease with a 30-day notice to vacate.  Unfortunately, it was not received by our team members.  Every notice that is received is followed...

by an electronic Blue Ridge Notice of intent to vacate form that you will need to sign.  When notice is given, you are still responsible for rental payment until all keys are presented.  If notice was delivered on August 25, 2017, for 30-days, you are still rent responsible until September 25, 2017.  Rent for September (1-25th) was not received which caused the balance and the additional court filing fees.  If you would like to discuss further, please feel free to call me at 1-[redacted]-[redacted]-[redacted], or you can email me at [redacted]. Sincerely,D[redacted] W[redacted]Regional Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I did make them aware of all of the situations that occurred due to the two spider bites, and I have the emails to show the correspondences between M[redacted], B[redacted], H[redacted], and myself. The apt number is always legibly written on the envelop that the cashiers check is secured inside of each month. Why the complex chooses to disregard the information on the envelop does not make sense to me, but this is how I will continue to submit my payments. It has only been within the past 3 months this has become a problem with the payments. I will submit a 30 day notice as soon as I secure a new residence.  
Regards,
B[redacted] C[redacted]

To Whom It May Concern,I recently sent a rejection response to the business response that was sent to us. I forgot to add in the rejection email that once again I only recently had issues with the moisture in the apartment due to the window leaking. The heat was on 75 but had kicked off because it was 75 degrees in the house. We had bought the humidifier because our babies kept having stuffy and runny noses and their nurse said to buy them one to help them breathe. We never used it because we had just gotten it the night before the complex came to assess the situation. Also as mentioned since the window leaking was the issue, we were never told that is was caulked. Also when they came and cleaned the mold they left a considerable amount still on the window sills and blinds. The picture is attached below. Sincerely,W[redacted]  We have moved from the apartment because the babies were not getting any better. They have a nurse that sees them every 2 weeks and advised that we find somewhere else upon looking at the pictures and checking the babies. I have not sought to ask them for anything yet, I was unsure if I should wait for the complaint to be completed or ask myself. In their response I didn't see that they agreed to being let out of the lease without a penalty, if so I must have missed it.  But yes that is still what we request. Thank You,

Ms. M[redacted],We will let you out of your lease without any penalties being charged for lease break.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
T[redacted] And W[redacted]