Senior Housing Assistance Group

Willamette Court: Manager went over to celebration to put 20 dollars on my laundry Card,
when I went to use the card there was only one dollar instead of twenty dollars:
No one3at Willamette Court, doing anything to make me whole and I am several weeks behind doing laundry..

Thank you, [redacted] , for your communication and bringing this issue to our attention After looking into the situation we will be forwarding to you the full amount of the deposit to the address you provided We sincerely apologize for the oversight and any inconvenience it may have caused youSHAG remains committed to providing its residents with quality affordable housing, and we appreciate communication on any questions or issues along the way Please feel free to call us directly at 206-760-if you would like any further discussion and thank you again

Thank you for your inquiry regarding status of the deposit refund for [redacted] ***Three months ago SHAG did process and issue a check for the full refund amount to the applicant The check was cashed back in OctoberIf any further questions, please feel free to contact us directlyThank you

Thank you for your communication and inquiry about your father’s experience SHAG works hard every day to create community for our seniors and we want to ensure we are following our processes for every resident With your information, we worked with our team to review the details involved and can verify that SHAG policy was followed The policy is that within days of move out, a final move out statement of charges is sent to the address the resident has supplied to us However, we are more than glad to talk through details and clarification of the process used if you would contact us I understand that the portfolio manager has responded to your recent notes via email to provide her direct phone number She would be glad to hear from you if you will phone her directly at [redacted] to best resolve your questionsThank you again

Thank you for sharing your information and giving us the opportunity to review your concern with local community staff We want you to know that a request for full refund has been generated A check is being processed and you should expect it to be sent within two weeks Again, we apologize for any inconvenience this might have caused you and your family Please know that it is this kind of input that we can use to see how to better equip our frontline teams to continue to offer improved support and communication to our residents and prospective residents Please feel free to call me directly anytime at 206-760- Thank you

[redacted] ...just to inform you that I finally received my security deposit refund yesterday via FedEx It took a village and I can't thank you enough for your help in resolving this issue! All the best, [redacted] Case # [redacted]

A refund for the full deposit was processed this week and overnighted to *** *** to be received by close of business today. This should close the issue, and again, we regret
any inconvenience caused to her. Thank you

Thank you, ***, for your communication and bringing this issue to our attention. After looking into the situation we will be forwarding to you the full amount of the deposit to the
address you provided. We sincerely apologize for the oversight and any inconvenience it may have
caused youSHAG remains committed to providing its residents with quality affordable
housing, and we appreciate communication on any questions or issues along the way. Please feel free to call us directly at 206-760-if you would like any further discussion and
thank you again

We are sorry for your experience. This is not our standard of customer service that we want to portray. We will counsel the onsite employee so that in the future, this experience is not repeated
Also, this helps us identify opportunities for improved training to our staff to ensure
positive consistent customer service across our communities . Thank you for bringing this to our attention

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

[redacted]
ID [redacted]
 
Thank you very much for bringing this to our attention. We are very sorry that you were not able to connect with management staff regarding your situation before you left the community. We’ve contacted the community managers to better understand the issues and would...

like to share with you a couple of things: A statement of Accounting was sent to the address on file [redacted] Federal Way, WA 98023), but it was returned as incorrect. Can you please confirm your current address?
 
Per SHAG contract, the move out dates are only on the last day of the month, which in your case would have been July 31st, 2015. We also understand that there are some move-out fees that you accumulated. The community manager has offered the opportunity to review the contract and statement with you directly should you need more explanation. If this would work for you, please provide a direct contact number of where to reach you. Thank you.

[redacted]...just to inform you that I finally received my security deposit refund yesterday via FedEx.
It took a village and I can't thank you enough for your help in resolving this issue!
 
All the best,
[redacted]
Case #[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for your inquiry regarding status of the deposit refund for [redacted]. Three months ago SHAG did process and issue a check for the full refund amount to the applicant.  The check was cashed back in October. If any further questions, please feel free to contact us directly. Thank...

you.

Thank you for your communication and inquiry about your father’s experience.  SHAG works hard every day to create community for our seniors and we want to ensure we are following our processes for every resident.    With your information, we worked with our team to review the details...

involved and can verify that SHAG policy was followed.  The policy is that within 3 days of move out, a final move out statement of charges is sent to the address the resident has supplied to us.  However, we are more than glad to talk through details and clarification of the process used if you would contact us.   I understand that the portfolio manager has responded to your recent  notes via email to provide her direct phone number.  She would be glad to hear from you if you will phone her directly at [redacted] to best resolve your questions. Thank you again.

Thank you for sharing your information and giving us the opportunity to review your concern with local community staff.  We want you to know that a request for full refund has been generated.  A check is being processed and you should expect it to be sent within two weeks.  Again, we...

apologize for any inconvenience this might have caused you and your family.  Please know that it is this kind of input that we can use to see how to better equip our frontline teams to continue to offer improved support and communication to our residents and prospective residents.  Please feel free to call me directly anytime at 206-760-1093.  Thank you.

I received my check from Shag for $325.00
 
I am willing to drop my claim against them
 
I still believe they are creating people but as long as I got my money I won't pursue them anymore
 
Anything else you need please let me know and thank you
 
[redacted]