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Good afternoon [redacted] ***, Thank you for connecting with us and hope my response finds you well We did receive your request for a refund which is in processingPer our processing team, the refund should be available in 3-business days Best, Member Services

Good afternoon, We apologize for any frustration resulting from this matterBoth member and Member Services are in touch to resolve this issueMember will provide all documentation to Crunch directly Crunch Member Services Manager

Member is providing documentation directly to the corporate office Member Services

Good afternoon [redacted] ***, Thank you for your feedback and we apologize for your frustrations as it is never our intentThe pass which you was in your possesion did note the pass is good for 1st time local residentsI did receive information you were in town visiting your sister for just 1-week hence the guest fee of $since your interest remained in working outWe will be more than happy to extend a 1-day pass as a courtesy if you're still in townIn the meantime, your email and number will be removed so the promotional offers no longer continueBest,Jasmine V***Member Services Manager?

Good morning [redacted] , Thank you for reaching out and apologize for any delay or frustrationPlease see the attached email thread between both you and IOur call center reps did provide us with a report which your name was on back on 5/ [redacted] of your interest to cancel and receive a refund which we our accounting department has confirmed and released the check via ***Please notify us when you receive the check.This issue has since been resolved! Best, [redacted] - Crunch

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, I receive a copy of the agreement only post to me contacting the Crunch customer service departmentIt wasn't presented to me during the initial sinor was it emailed or mailed to me, and it wasn't even mentioned to me by the Crunch associate at the deskI understand it's a business and I've seen numerous banners outside of Crunch facilities advertising discounted membership(Why I thought I would join in the first place)While advertising of one thing with motives of selling another, might be excellent for marketing and saleThose practices can also been seen as dishonest, misleading and in my opinion borderline criminalFrankly, I don't see how much more faulty this situation can be, base on the language of your associate I was left if the impression that what I was paying for was the $[redacted] for that month, I wasn't informed that my account would be billed every month and will be charge a yearly service chargeIf I was I would of canceled on this spot because I like said I was in Brooklyn only for that weekend and would use the gym only for that weekendAnd lets not forget that even after I contact customer service informing the department, that not only was I nolonger using the facility but to also cancel whatever subscription was setupRegardless of that the following month I was still billed for the month subscription and a heffy $for some annual fee(For my weekend only visit) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I've attempted on numerous occasions to cancel this membershipI have moved since starting this membershipI did attempt to call and cancel, I talked to the billing department and explained the situationI asked to speak to managementI was never provided with a cancellation phone number when asked In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello [redacted] ***, Thank you for taking my call today and I apologize for any frustration this matter is causing you as it is not our intentAs discussed, I have forwarded your concerns to our Franchise contacts to address and resolve this matterBest, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Good morning ***, Thank you for reaching out and apologize for your frustrationsYour email from 12/ [redacted] has been reviewed and based on our agreement and as mentioned in my email prior to 12/8, a refund for your personal training is not justifiedIn both your emails, at no time was there any medical documentation included to support your claim Please revisit your Personal Training agreement and get back to me with the required informationYou have my email but in case it's not readily available, you can reach me directly[redacted] If you require another copy of your agreement, please advise and I will send over to you Have a wonderfuld day Best, Jasmine V [redacted] Member Services Manager - Crunch

Thank you for your take on our conversation and I can advise I do clearly recall the convesationTo bring you back to the moment of our conversation, you mentioned you wanted to cancel and you were redirected to the location of your membership to cancel in person since I do not cancel any member's membership unless the member warrants a Corporate Termination due to behaviors displayed against us by the member as noted in the agreement therefore, your cancellation would need to be managed by the club with a copy of your cancellation provided to you for your recordsYou advised you would go to the location! Instead of canceling, your location did advise you signed up for more time in the location At this time, there are no grounds for a refund based on your signed agreement with Crunch and based on this fee being charged to you each year on your membership as noted in your agreement My apologies for your misunderstanding however, I'm happy to review your agreement terms with you so you have a better understanding and can ask questions where you're not clear Kind regards, Member Services Manager

***, Crunch is not responsible for any misinterpretation, information provided to you by [redacted] or its representatives or for non-reviewed contractsWe will follow verbiage as noted in "black and white" in their contracts Jasmine V [redacted] - Corporate Member Services Manager -Crunch

Good Morning,The club looked through the member notes and call records, we have no record of her ever coming into the club to request a cancel or having mailed a cancellation notice We are happy to cancel her account even though no notice was given but she will be responsible for the charges previously accrued She did a chargeback on her account - so with that added on , she owes $on her account She has been cancelled as of Attached is a screenshot of her member cancelled status She hasn't checked into the club since April of last year but the first notes we have on her account are 12/ [redacted] saying she called into cancel We informed her on that call that she has to come into the club or mail a cancel notice and we can't cancel memberships via the phoneSince then no correspondence until the Revdex.com complaint Thank you

Good afternoon [redacted] , Thank you for contacting Crunch!I'm sorry to learn of your frustrations but can assure you it's not our intentionIn your review you mention you called over and over and no longer live in the areaDid you know your agreement has an address where you can mail your cancellation request to if you're unable to make it to the club? Did you also know our Member Services Information Line is in your paperwork which is dated 82015? [redacted] as the directions to manage your account were in your possession since the date of purchase therefore, this isn't fraud at allIf you have misplaced your agreement and would like a copy along with your signature authorizing your membership, please contact your club and speak with a representative who will assist you To date, there isn't a cancellation on file but I have canceled your account to avoid further billingPlease be advised, Crunch does not process verbal requests as all requests must be made in writing as per your agreementWe thank you for bringing this to our attention All the best, Member Services

[redacted] This issue has been resolvedPer the club, the certs were honored as of yesterday morningPlease get in contact with the clubAgain, this issue has been resolvedBest,Jasmine V***Member Services Manager

Good afternoon [redacted] , Thank you for reaching out to usWe received your direct email at the same time of you filing this complaintWe are dismissing this matter through the Revdex.com since you emailed us at the Corporate officeWe have made your email available to the managers of the location for further information to this matterAt this time, we will respond via your email We're sorry to learn of any negative experience and apologize for your frustrations as this is not our intention We are currently investigating these allegations Kind regards, Jasmine V [redacted] - Member Services Manager (Corporate)_

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Well you lost a customer then and I want other people to know so they could make informed decisions on when they think about joining your gym In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I worked with Jasmine and am happy to have this matter now resolved and confirmation that no money is owed from me to Crunch Sincerely, [redacted]

Good evening Autumn, The past dues were waived on 9/*/Best, Jasmine V***Member Services Manager

To Whom It May Concern, Member has advised Crunch she will be contacting her card company to disputeOnce this is mentioned, we will allow the card company to investigate and resolve with themWe cannot resolve on one end and try to resolve on another! It will either be via Crunch or Card Services and member has advised she will reach out to Card Services This matter is closed on this end until we receive notiificaiton from Card Services [redacted] Member Services Manager - Crunch