Senior Signature Gofl

Sent: Saturday, April 09, 2:PM To: drteam Subject: Regarding Complaint ID # [redacted] Regarding Complaint ID # [redacted] On Tuesday April 5th we contacted [redacted] to address her concerns with her visit on 3/21/We apologized for any misunderstanding in regards to the treatment being rendered and cost to her insurance associated with this treatmentAfter gathering information from her insurance company on their protocol for payment refunds, we informed Mrs [redacted] that once payment is received a refund will be issued directly to her insurance company We assured her that our position is to make it right as patient care is our top priorityWe felt there was resolve to the issue as Mrs [redacted] informed us that her husband would continue his previously started treatment Casey [redacted] Operations Manager 602-652-N7th AveSuite Phoenix, AZ

Sent: Saturday, April 09, 2016 2:08 PM To: drteam Subject: Regarding Complaint ID #[redacted]   Regarding Complaint ID #[redacted] On Tuesday April 5th we contacted [redacted] to address her concerns with her visit on 3/21/16. We apologized for any misunderstanding in regards to the treatment...

being rendered and cost to her insurance associated with this treatment. After gathering information from her insurance company on their protocol for payment refunds, we informed Mrs. [redacted] that once payment is received a refund will be issued directly to her insurance company.  We assured her that our position is to make it right as patient care is our top priority. We felt there was resolve to the issue as Mrs. [redacted] informed us that her husband would continue his previously started treatment.    Casey [redacted] Operations Manager 602-652-2257 6520 N. 7th Ave. Suite 5 Phoenix, AZ 85013