Seniorly

I understand that you have “rejected our response” We do not agree with your positionWe will not remove the listing as it is created using public dataYour point on transparency for the consumer (searcher) is why we list all communitiesWhether we have a referral relationship with providers or not, we want searchers to know about all local options available to them as they searchWe use public data to give them as much information as we can about the listingSometimes public information is old or not accurate which is why we give all providers the opportunity to update their listings Again, we are happy to help you update information on the listing if it is inaccuratePlease let us know if we can help

We responded to Mr [redacted] 's email within hours of receiving it (attached)Here is our response: "Hi ***, Thank you for your emailI appreciate you reaching outAs a former senior living operator myself I’d love to resolve this and share a bit more about our businessWe built Seniorly to give consumers searching for a senior living a view of all available propertiesWe were not satisfied with the current state of the senior living online search, and wanted to create a better way for families to find senior livingOur website has all properties that are licensed by these state agenciesWe do this to make sure that families searching for senior living can see all options near them not just properties that the company has contracts with Our goal is to eventually have all communities takeover their profiles to ensure accuracy and have a way for families to directly connect with the senior living communities they are interested inThat’s why we built our website to allow you (as a community operator) to take over your account and directly receive calls/emails from families without them having to go through us We are a new business and have not yet marketed to senior living communities in your areaSo for now we do the best we can by creating profiles using publicly available data to create some of the property listings until they are taken over by the operator I understand that some of the information listed on your property profile pages is inaccurateSeniorly uses state licensing agencies to populate content on the profiles which sometimes is slow to be updated You are welcome to takeover your property listings and update the information on the pageThere is no fee associated with this, and you do not need to sign our contractWe want all the information to be accurateYou can also email me any updates that you would like to make You would only sign a contract if you decide that you would like to work with us with new family referralsRegarding phone numbers, we always have two phone numbers listedOne is a phone number that states it is going to Seniorly, and the other is your community’s direct phone numberPlease let me know how you would like to update your profile informationWe are happy to help."

Complaint: [redacted] I am rejecting this response because: Consumer Most Recent MessageDate Sent: 11/8/12:04:AMComplaint: [redacted] I am rejecting this response because:The answer received from Seniorly dot com is a joke.I have requested from Seniorly dot com to PERMANENTLY and IMMEDIATELY REMOVE the profiles of Ambience Care Home and Ambience Care Home II from their website and to stop associating my business with their sales' person phone numberThat is totally unacceptable.Their answer was: "Please let me know how you would like to update your profile informationWe are happy to help."I am going to say that again: I WANT MY COMPANY'S PROFILE AND INFO THAT IS POSTED ON SENIORLY DOT COM TO BE PERMANENTLY REMOVED" and I am not going to put any info on their website! I have never agreed that this entity to use my company's info for building a profile on their website! Seniorly dot com is deceiving their consumers by providing information and by making them believe they are my marketing agent which they are not! They are misrepresenting themselves to the consumers who are looking for placement for their beloved, making them think they are placement specialistsSeniorly dot com have never met me, they do not have any clue about our care homes or about the services we provideSeniorly dot com states on the profile built for my company: "The community is managed by new management" which is a plain LIEACH II has only had one ownerSeniorly dot com states on the same profile: "Seniorly is unable to estimate the costs of this community accurately" while at the top of the same page they list their sales person's phone number as: "Pricing & Availability"!! Needles to say they do not have a clue about pricing and availability in my care homes but they still project themselves as specialistsRevdex.com should take action and stop such deceiving business practicesIt is for the good of the families who are getting through difficult times when they have to choose a care home for their belovedWe believe they should not be taken advantage of in any wayOur mission is to offer the best care and servicesOur mission becomes way more difficult by having to deal with such opportunists like seniorly dot com whos sole and exclusive purpose is the monetary oneI should not be spending all this time trying to stop someone from falsely misrepresenting themselves as my marketing agentAs my grandfather used to say - they should go find themselves a real, decent job!And one more time, the desired resolution in this complaint is very clear and simple: I need seniorly dot com to PERMANENTLY and IMMEDIATELY REMOVE the profiles of Ambience Care Home and Ambience Care Home II from their website!Sincerely, [redacted] Sincerely, [redacted]

Complaint: ***I am rejecting this response because:The answer received from Seniorly dot com is a joke.I have requested from Seniorly dot com to PERMANENTLY and IMMEDIATELY REMOVE the profiles of Ambience Care Home and Ambience Care Home II from their website and to stop associating my business with their sales' person phone numberThat is totally unacceptable.Their answer was: "Please let me know how you would like to update your profile informationWe are happy to help."I am going to say that again: I WANT MY COMPANY'S PROFILE AND INFO THAT IS POSTED ON SENIORLY DOT COM TO BE PERMANENTLY REMOVED" and I am not going to put any info on their website! I have never agreed that this entity to use my company's info for building a profile on their website! Seniorly dot com is deceiving their consumers by providing information and by making them believe they are my marketing agent which they are not! They are misrepresenting themselves to the consumers who are looking for placement for their beloved, making them think they are placement specialistsSeniorly dot com have never met me, they do not have any clue about our care homes or about the services we provideSeniorly dot com states on the profile built for my company: "The community is managed by new management" which is a plain LIEACH II has only had one ownerSeniorly dot com states on the same profile: "Seniorly is unable to estimate the costs of this community accurately" while at the top of the same page they list their sales person's phone number as: "Pricing & Availability"!! Needles to say they do not have a clue about pricing and availability in my care homes but they still project themselves as specialistsRevdex.com should take action and stop such deceiving business practicesIt is for the good of the families who are getting through difficult times when they have to choose a care home for their belovedWe believe they should not be taken advantage of in any wayOur mission is to offer the best care and servicesOur mission becomes way more difficult by having to deal with such opportunists like seniorly dot com whos sole and exclusive purpose is the monetary oneI should not be spending all this time trying to stop someone from falsely misrepresenting themselves as my marketing agentAs my grandfather used to say - they should go find themselves a real, decent job!And one more time, the desired resolution in this complaint is very clear and simple: I need seniorly dot com to PERMANENTLY and IMMEDIATELY REMOVE the profiles of Ambience Care Home and Ambience Care Home II from their website!Sincerely,* ***

Complaint: [redacted]I am rejecting this response because:
Consumer
Most Recent MessageDate Sent: 11/8/2017 12:04:29 AMComplaint: [redacted]I am rejecting this response because:The answer received from Seniorly dot com is a joke.I have requested from Seniorly dot com to PERMANENTLY and IMMEDIATELY REMOVE the profiles of Ambience Care Home and Ambience Care Home II from their website and to stop associating my business with their sales' person phone number. That is totally unacceptable.Their answer was: "Please let me know how you would like to update your profile information. We are happy to help."I am going to say that again: I WANT MY COMPANY'S PROFILE AND INFO THAT IS POSTED ON SENIORLY DOT COM TO BE PERMANENTLY REMOVED" and I am not going to put any info on their website! I have never agreed that this entity to use my company's info for building a profile on their website! Seniorly dot com is deceiving their consumers by providing FALSE information and by making them believe they are my marketing agent which they are not! They are misrepresenting themselves to the consumers who are looking for placement for their beloved, making them think they are placement specialists. Seniorly dot com have never met me, they do not have any clue about our care homes or about the services we provide. Seniorly dot com states on the profile built for my company: "The community is managed by new management" which is a plain LIE. ACH II has only had one owner. Seniorly dot com states on the same profile: "Seniorly is unable to estimate the costs of this community accurately" while at the top of the same page they list their sales person's phone number as: "Pricing & Availability"!! Needles to say they do not have a clue about pricing and availability in my care homes but they still project themselves as specialists. Revdex.com should take action and stop such deceiving business practices. It is for the good of the families who are getting through difficult times when they have to choose a care home for their beloved. We believe they should not be taken advantage of in any way. Our mission is to offer the best care and services. Our mission becomes  way more difficult by having to deal with such opportunists like seniorly dot com whos sole and exclusive purpose is the monetary one. I should not be spending all this time trying to stop someone from falsely misrepresenting themselves as my marketing agent. As my grandfather used to say - they should go find themselves a real, decent job!And one more time, the desired resolution in this complaint is very clear and simple: I need seniorly dot com to PERMANENTLY and IMMEDIATELY REMOVE the profiles of Ambience Care Home and Ambience Care Home II from their website!Sincerely,[redacted]
Sincerely,[redacted]

I understand that you have “rejected our response”.
We do not agree with your position. We will not remove the listing as it is created using public data. Your point on transparency for the consumer (searcher) is why we list all communities. Whether we have a referral relationship with providers or not, we want searchers to know about all local options available to them as they search. We use public data to give them as much information as we can about the listing. Sometimes public information is old or not accurate which is why we give all providers the opportunity to update their listings.
Again, we are happy to help you update information on the listing if it is inaccurate. Please let us know if we can help.

We responded to Mr. [redacted]'s email within 24 hours of receiving it (attached). Here is our response:
"Hi [redacted],
 
Thank you for your email. I appreciate you reaching out. As a former senior living operator myself I’d love to resolve this and share a bit more about our business. We...

built Seniorly to give consumers searching for a senior living a view of all available properties. We were not satisfied with the current state of the senior living online search, and wanted to create a better way for families to find senior living. Our website has all properties that are licensed by these state agencies. We do this to make sure that families searching for senior living can see all options near them not just properties that the company has contracts with.
Our goal is to eventually have all communities takeover their profiles to ensure accuracy and have a way for families to directly connect with the senior living communities they are interested in. That’s why we built our website to allow you (as a community operator) to take over your account and directly receive calls/emails from families without them having to go through us.
We are a new business and have not yet marketed to senior living communities in your area. So for now we do the best we can by creating profiles using publicly available data to create some of the property listings until they are taken over by the operator.
I understand that some of the information listed on your property profile pages is inaccurate. Seniorly uses state licensing agencies to populate content on the profiles which sometimes is slow to be updated.
You are welcome to takeover your property listings and update the information on the page. There is no fee associated with this, and you do not need to sign our contract. We want all the information to be accurate. You can also email me any updates that you would like to make.  You would only sign a contract if you decide that you would like to work with us with new family referrals. Regarding phone numbers, we always have two phone numbers listed. One is a phone number that states it is going to Seniorly, and the other is your community’s direct phone number. Please let me know how you would like to update your profile information. We are happy to help."

Complaint: [redacted]Even if SENIORLY DOT COM does not like the phrase "I am rejecting this response because:" I will say that again: I am rejecting the response sent by the SENIORLY DOT COM for the reasons mentioned below.The fact that SENIORLY DOT COM created a profile of my company on their website, using public data, DOES NOT JUSTIFY the "selling" my care home's info to potential customers for their monetary gain. Today's world requires that normal business relationships to be governed by written agreements and/or contracts. I own my company and its name, and I will not allow it to be used by UNAUTHORIZED ENTITIES like the SENIORLY DOT COM. They have the nerve to mention transparency while they are the ones interposing between my company and my consumers in a rude, uncivilized and UNEDUCATED manner, trying to force us and other care homes like us, to populate their page. We are not going to populate anything on that page even if they seem to be repeating that over and over in their responses. My company has its own website and therefore we do not need any help from SENIORLY, a deceiving entity who knows nothing about us. Best transparency would be achieved by having SENIORLY not interfere with our business info and name. They don't care about the elderly's needs or problems, the only thing they care is how to turn the elderly's needs into cash, fast. The fact that you call the potential customers "searchers" on a website called SENIORLY DOT COM, it is most relevant. That is how much you care about the elderly! - SHAME ON YOU SENIORLY! It would be OK to have profiles up for those who agree to have such profiles built for. Everyone has to make a living - BUT THAT HAS TO BE A HONEST LIViNG. Stealing my info, forcing me to populate your webpage, inserting your parasitic phone number next to my company's name while my number is marked as "reception" IT IS NOT LEGITIMATE BUSINESS or HONEST LIVING. This is a plain and open deceiving of the unsuspecting customer!  The following is an announcement for the people looking for placement on SENIORLY DOT COM: We do not have a business relationship with SENIORLY, they do not represent us in any way.SENIORLY DOT COM is posting wrong, inaccurate, untrue information about my company. SENIORLY DOT COM is misleading the customers into thinking they are representing my company while they have no clue about who we are, what we do and what we can offer our customers/ residents. SENIORLY DOT COM should not be allowed to falsely pose into my marketing agent, be aware they have no clue about the care homes they recommend and they are posting false information on their website under the “public information is old or not accurate” disclaimer. Nobody should trust an “advisor” having such a speech. I have never asked nor agreed on seniorly dot com using my information and I would like the profiles of Ambience Care Home and Ambience Care Home II REMOVED IMMEDIATELY. If we are to use the services of a placement agent/ agency/ marketing agent, there would be a signed contract in place prior to posting my company's info on their website. There is no such agreement between my Care Home and seniorly dot com. To Revdex.com: this complaint has to be posted on your website so that all customers could read about the practices of SENIORLY DOT COM. Everything I have included in my complaint is 100% accurate and backed up by evidence.
 
 
 
Sincerely,[redacted]