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Sennheiser Electronic Corporation

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Reviews Sennheiser Electronic Corporation

Sennheiser Electronic Corporation Reviews (13)

To satisfy our customer we will be sending out a set of cushions at no charge to the address in the complaint [redacted] Director of Operations

Dear MrEzzani, We are sorry to hear that your MMfailed so soon after your purchase We will kindly refund your $upon receiving a sales receipt showing your purchase of the MMfrom the Sennheiser dealer in Sacramento You may email a copy of the receipt to me at: [redacted] com We look forward to your response Regards, Janice Tarasevich Sennheiser Electronic Corp Contact Center Mgr

We reached out to MrHuang and came to an agreement. We are replacing his headphone with a *** *** headphone Best regards,
*** ***

To satisfy our customer we will be sending out a set of cushions at no charge to the address in the complaint.
[redacted]
Director of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Ali Ezzani

Dear Mr. Ezzani,
We are sorry to hear that your MM100 failed so soon after your purchase.  We will kindly refund your $21 upon...

receiving a sales receipt showing your purchase of the MM100 from the Sennheiser dealer in Sacramento. 
You may email a copy of the receipt to me at:  [redacted]com
 
We look forward to your response.
 
Regards,
Janice Tarasevich
Sennheiser Electronic Corp.
Contact Center Mgr

Review: I asked for records, especially as to the area sales managers, concerning me. I made Sennheiser aware of this as of 50 days ago and yet I have still not received anything. Sennheiser was (and continues to be) very highly uncooperative with me. Someone at Senneheiser was quite crabby and belligerent. He bickered that if he were to comply with my request for one customer, then he'd have to do it for all customers. That is absolute nonsense. This is an exceptionally simple request that will take no greater than a few minutes to complete.Desired Settlement: I have already provided Sennheiser with detailed information about the exact records I need as to me. This is not at all difficult. Please quit complaining about the "complexity" of the task. It's not difficult.

Business

Response:

We have requested more detailed information from Mr. Kapinos to narrow our search. We cannot just do an enterprise wide sweep of our email system. This information has not been provided. There will be no further action without some sort of evidence supporting the claim.

Consumer

Response:

Review: 10988133

I am rejecting this response because:

"We cannot just do an enterprise wide sweep of our email system" I asked Sennheiser to get the records concerning the Area Sales Managers. Somebody in IT should know how. Or ask all the Area Sales Managers by email for the phone and email records as to me. That's a simple search.

Sincerely,

Review: I bought a sennheiser mm100 bluetooth about three weeks ago from their retailer in sacramento, who refused to take back the product, so I contacted sennheiser for a refund since the product was defective on day one and nobody contacted me. I dont want to go to court over $21 but I will if I have to and this will serve as a mitigating effort to avoid court. the ear peice and outlet were defective from day 1. please refund me my $21 and I will mail you back the bluetooth immediately-but do pay for mailing. thanksDesired Settlement: please give me back $21

Business

Response:

Dear Mr. Ezzani,

We are sorry to hear that your MM100 failed so soon after your purchase. We will kindly refund your $21 upon receiving a sales receipt showing your purchase of the MM100 from the Sennheiser dealer in Sacramento.

You may email a copy of the receipt to me at: [redacted]com

We look forward to your response.

Regards,

Janice Tarasevich

Sennheiser Electronic Corp.

Contact Center Mgr

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Ali Ezzani

Review: The ear adapter sleeve on the left side of my [redacted] headphones fell off. This is arguably a defect in the product, because it shouldn't fall off under normal use. However, I chose that as the primary nature of my complaint only because none of the others describe the problem at all.

Sennheiser Technical Support informed me that I have to buy ten sleeves at a time, at a cost of $28.95, plus $6.50 shipping.

It's unreasonable for the consumer to have to pay for ten sleeves when only one is needed, especially when the sleeves should have been designed to stay on instead of fall out under normal use.Desired Settlement: I wish to buy one sleeve (left side) for $3. Since the sleeve will fit in a first-class envelope with 49 cents postage, I am willing to pay $1 for shipping.

Business

Response:

To satisfy our customer we will be sending out a set of cushions at no charge to the address in the complaint.[redacted]Director of Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I own a pair of sennheiser CX500 earphones and they stopped working on me. I went to the site to register my product and was offered the ability to purchase an extended warranty. When I selected yes that I wanted to purchase the warranty, it told me that somebody would contact me back with information on purchasing the warranty. After a week, I had not received a call, so I called sennheiser. I was transfered to "somebody upstairs", and that person has not called me back after I left them a voicemail. The item had a 2 year warranty, and would have been out of warranty without purchasing the extended warranty. I now have a set of broken earphones and can not get warranty service because nobody will call me back.

Desired Settlement: DesiredSettlementID: Replacement

I would like to have the headphones repaired or replaced. I am not really sure I really want to purchase an extended warranty anymore at this point, I may just buy a pair of Klipsch headphones and never buy a sennheiser product again.

Business

Response:

Business Response /* (1000, 5, 2013/04/10) */

Contact Name and Title: [redacted] Dir. Ops

Contact Phone: [redacted]

Contact Email: [redacted]

I spoke with [redacted] to apologize for the run around and we are proceeding with swapping his broken[redacted] with a new, similar model.

Review: SEnnhiser promised me a replacement for a damaged pair of headphones MM 70i but then have not arrived. When I try to follow up on their web site, I do not receive a reply. Its a very frustrating process. I am a disabled person so the headphones are helpful with trying to talk on the phone. Can you please assist. My pair was under warranty and they were returned as per their instructions. Kind regards, LoriDesired Settlement: MM70i replacement headphones

Business

Response:

Dear Mrs. Ashbaugh,

Our records of this transaction show that we replaced this headset in October of 2013. UPS delivered this headphone to you on 10/30 in Plainfield, IL. I have attached the proof of delivery from UPS for your records.

Best regards

Michael Lieske

Director of Operations.

###-###-####

Review: On October 14, 2013 I bought a pair of Sennheiser [redacted] Headphones from [redacted]. I began using these ear buds in January 2014, when they stopped working in March 2014. I contacted the Sennheiser customer service department and mailed my ear buds to Sennheiser to be repaired or replaced in April 2014. Following sending the ear buds, I did not hear back from the company regarding my repairs or replacement until September 9 2014 upon which I was told the company would not honour the warranty because I bought the ear buds from a third party seller. During the conversation both Sennheiser associates confirmed they were authentic Sennheiser products.

Upon speaking to the manager, he informed me the Sennheiser [redacted] warranty applied, and not the Warranty (except [redacted] and [redacted]). When I questioned this reasoning, he could not come up with a reasonable answer. As a consumer in [redacted] and [redacted], the Sennheiser Warranty (except [redacted] and [redacted]) should apply to me. The Sennheiser [redacted] warranty contains a Warranty Eligibility Statement which says the warranty will not be valid unless a Bill of Sale is provided from an Authorized Retailer. There is no further information regarding who is an Authorized Retailer or what factors may constitute an Authorized Retailer. This statement is not in the Sennheiser Warranty (except [redacted] and [redacted]).

Since [redacted] is not excluded in the Sennheiser Warranty, I believe this warranty should govern my purchase and I am entitled to a replacement or refund.

Thank you for your time, and I look forward to an adequate resolution to this issue.Desired Settlement: Refund of purchase price or replacement of the product.

Business

Response:

Our apologies for the run around. I am unsure who the customer spoke to in [redacted] or the ** service centers, but warranty should be covered. We have sent out a replacement headphone under warranty to take care of this problem.

Best regards

Sennheiser Electronic Corporation

Review: I purchased a pair of headphones. Come to find out that a small number of [redacted] headphones have issues with pairing over BLuetooth to [redacted] and [redacted]. They would not except a return of their defective product and now I have a $500 paper weight.Desired Settlement: I would like to return my headphones for a full refund as they do not work as intended/advertised.

Business

Response:

We are sorry that the Momentum BT headset is not pairing with the [redacted] or [redacted] devices. As stated in the [redacted] warranty policy we will replace your headset with a new unit. Please follow the directions below to return your headset to our repair facility:Please use the following link ([redacted]) to get to the [redacted] Service Portal to create a SERVICE ORDER and send the item in for warranty replacement. Once you have completed the online steps necessary to create a SERVICE ORDER the final step is to click the "FINISH" button at which time you will be taken to an online page that allows you to print a prepaid UPS label to cover shipping.NOTE: You will need to include your proof of purchase (ie: receipt from an authorized re-seller) for warranty purposes. If you have any questions regarding the warranty process please contact our Service Department directly via phone (Toll Free: [redacted] Ext: * or Local: [redacted] or email [redacted]

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Description: Electronic Equipment & Supplies - Dealers, Microphones, Sound Systems & Equipment, Electronic Equipment & Supplies - Wholesale & Manufacturers, Household Appliances, Electric Housewares, and Consumer Electronics Merchant Wholesalers (NAICS: 423620)

Address: 1 Enterprise Dr, Old Lyme, Connecticut, United States, 06371

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