Seno Formal Wear

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [As stated earlier I request a full refund of $This is the amount I paid for services.] Regards,

Revdex.com:
This letter is to inform you that Westwood Dental Group has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/10/2:42:PM and assigned ID ***
Regards,
*** I would like to give a big thank you to Dawn ***,
who so graciously resolved all issues.Thank you

Initial Business Response /* (1000, 5, 2014/04/22) */
Contact Name and Title: ***
Contact Phone:***
Contact Email:***
I spoke with *** probably the day after she wrote to the Revdex.comI sent her a check for $which she is happy
withIt is settled

Mrs. [redacted] came to our office several years ago for treatment. She agreed to the terms and services and we proceeded with her treatment. The making of bridges and partial dentures takes several visits and by the time we completed our initial work, Mrs. [redacted] cancelled her appointments to finish...

the work. Dental prosthetics must be placed within a certain time frame to insure proper fit. This was explained to Mrs. [redacted] and she missed her appointments to finish the work. When she did finally come back in, the  completed prosthetics would not fit properly because too much time had passed. We agreed to remake the prosthetics but ultimately, Mrs. [redacted] refused and wanted a full refund after we had incurred all of the costs to make her prosthetics. We again offered her the opportunity to come in and let us redo her case provided that this time she must adhere to the time line to insure proper fit. We sincerely want to help her get her dentistry completed but it is unfair to ask that her money be refunded when the doctor did all that he was supposed to do, incurred all the costs of doing so, and is still willing to remake her case at this point if needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[As stated earlier I request a full refund of $2200.00. This is the amount I paid for services.]
Regards,
.

Ms. [redacted] has done extensive dental work with our offices and we have been responsive to all of her dental needs. We incurred costs with our labs to make her partial dentures. We are willing to remake these at no additional charge but we do feel at least part of the fee should be paid since the lapse in time between visits added to the problem of not obtaining a satisfactory result.We are always concerned for our patients best interest and hope that we can agree on a reasonable compromise.