Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Contact Name and Title: Frank [redacted] President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com On 12/10/MrsBecks son called the dealership and spoke with salesman Zach regarding our Jeep Grand Cherokee AWD V and a Subaru Wrx AWDHe was out of town and was unable to physically come and look at them so he sent his wife to look at the Jeep because she was down the road from the dealership shoppingThey wanted to trade their truck which was a Chevy Crew Cab ZThey owed too much money on his truck so we could not come to an agreeable dealThe wife looked at our Jeep before she leftLater that evening Mrs***, the mother came into the dealership and took the Jeep for a test driveMrs [redacted] dealt with salesmen Ricky because Zack had already left for the eveningShe stated that her son told her to come and purchase the Jeep for the Winter MonthsMrs [redacted] did ask regarding the Loudness of the JeepWe did say it could be that it was a Vor the MufflerWe did not know for sureShe asked regarding a mechanic looking at it and we told her that she was more than willing but the price would not change no matter what the mechanic saidMrs [redacted] asked us what we did to the vehicle before we placed it on the lotWe showed her the paperwork showing that we installed front and rear stabilizer bars, we installed front steering stabilizer bar, we put a drivers side window motor and regulator, we put hood struts on the JeepWe discussed price and Mrs [redacted] stated that she was okay with the repairs we did and chose not to take it to a mechanicWe had an original price of $on the Jeep, Mrs [redacted] Negotiated the price to $and her trade of a Pontiac Grand Prix with 184K miles and tax and doc feeMrs [redacted] wanted to pay by Credit Card which is a 3% fee so her total came to $Mrs [redacted] was upset she had to pay a 3% fee so the next day on 12/11/Mrs [redacted] came into the dealership with her grandson to pick up a 3% credit card Reimbursement check to cover that feeMrs [redacted] has cashed that checkMrs [redacted] had no complaint regarding the vehicle and she was driving it that dayON 12/14/Mrs [redacted] came in first thing 9:am and spoke with the owner, about how her daughter was drinking and driving over the weekend and decided that she would rather have her daughter driving her grand prix just in case she were to have an accident instead of the Jeep because it was too niceShe stated she wanted to return the Jeep for a full refund and her Grand Prix backThe owner stated that the sale was final and had already started working on her trade in the grand prix to get it readyThe Office Manager and the Assistant Finance Manager overheard her say all this to the ownerShe stated it was a bad decision on her part to buy the Jeep because she thought her daughter had changed but she had notMrs [redacted] called back later that day on 12/14/again wanted to speak with the owner, Stated that she spoke with her friend at [redacted] firm and tried to intimidate the owner into giving her vehicle backThe owned stated that was fine and told her to have her attorney to contact usWe are sending her title work in the Mail on 12/29/Certified and we have a written agreement stating that Mrs [redacted] would bring in the title to her Trade the Grand Prix on the following Friday 12/18/signed by Mrs [redacted] which she has yet to doWe are turning this Case over to our Attorney OFFER: At this time Mrs [redacted] purchased a $AWD SUV and signed all paperwork showing the vehicle was AS IS ConditionThere were different papers that was explained to her that all stated AS IS and she had no problem signing them allThere is not much Profit on a vehicle priced at $and having to repair her trade as wellAt this time we are awaiting for her to bring her titlework to the Grand Prix or We will have to take her to court Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since I always buy "used" vehicles, I assumed Buy Right would be equal to K and E in Kendallville AND Evans Toyota in Ft WayneA car (the grand prix) I bought from K and E in Kendallville had problemsSo the car dealership fixed some of them as cheap as possible for me (EVEN THO IT WAS AN "AS IS" purchase)The car dealership...never told me I can't talk to you call your lawyerK and E was kind and helpful Ricky, the salesman said his boss Frank would fix anything I wanted on the exhaust system (before I ever walked into the office)Ricky promised his boss would do it for meEVERYONE, look at their reply are they standing behind their "word"?...NO! In the reply, it says I paid a doc feeYes $The transfer title fee is $(at cost at the BMV)The BMV has told me on 1/2/that Buy Right has NOT transferred the title! Now they mailed it certified and want me to pay another $and get it titled myselfEVERYONE, are they standing behind their "word"? EVERYONE, am I getting what I paid for...NO! I have a Jeep that Kelly Blue Book says should have been sold for $because it was not in good mechanical condition (needs transfer case, electrical work, coolant system work, exhaust system leak and the driver tire leaks)I paid $plus gave them a Grand Prix that only needed tires and rear brakesBuy Right is fixing the headliner and visors to make it look nice and prettyTHAT IS NOT NECESSARY! I had a Grand Prix that suited my needs as a "backup car" when my good running car needs to go in the shopNow, I lost my "backup car" and $I am left with a Jeep with alot of problems that is just parked in the garage OFFER: Process the title which I paid for! Fix the exhaust leak your salesman promised times before I ever walked into the officeChange the fluid in the transfer case to see if that fixes the transfer case (turn problems)If the Jeep still locks up while trying to turn sharp, give me a refund of $(1/of the cost of fixing the transfer case)Then I will mail the title for the Grand Prix certified to Buy RightOR give me my Grand Prix back plus $for the Jeep Final Business Response / [redacted] (4000, 9, 2016/01/09) */ Contact Name and Title: Frank [redacted] , President In regards to the Doc Fee of $We never stated that it was for us to do the titleworkThe doc fee is for all the documents that we have to use by the Indiana state guide linesIf you look up the guidelines for Indiana Doc fees we would have charged up to $but we try to keep it as low as possible for our customers at $ In regards to the Exhaust, Mrs [redacted] never asked Frank while signing all her paperwork to fix anythingShe did however ask about the sound which Frank stated it could be that it is a Vor the mufflerMrs [redacted] never asked it to be fixedShe signed a Due bill that stated she would bring her title work to her trade by Friday DecIt also Stated NOTHING DUE and NOTHING PROMISED> Mrs [redacted] never questioned this and signed it In regards to MrsBecks trade, yes we are making improvements that need to be made so that the next customer who purchases it has a dependable car If Mrs [redacted] had such a nice car ( her trade the grand Prix) why did she trade it in for a new vehicleWe were told that she wanted to trade it in because the headliner was sagging, needed Front and rear brakes, and new tires and that she did not want to put any money into that old of a vehicleAnd in regards to Kelly Blue Book, they are just a guideline which is no different from NADA OFFER: In regards to this complaint here is a customer that doesn't know what she wantsShe has made accusations and claims and has a different story each time she responds between the Revdex.com and the Indiana Attorney Generals OfficeWhat ever happens between Mrs [redacted] and her daughter (drinking problems) and the fact that Mrs [redacted] was the first to bring up contacting her attorney if Buy Right Auto Sales did not comply with her demands should have no effect on the purchase of this vehicleAll claims on Revdex.com are available for anyone to read and they can clearing see that Buy Right Auto Sales has always come to a reasonable agreement to make the customer happyWe cannot comply with Mrs [redacted] because we have spoke with our attorney and we have all our paperwork that was signed that the state of Indiana requiresAgain we are going extend the time to Mrs [redacted] to bring or send the title to her Grand Prix that she traded in on Dec10, by January 22, If we do not receive the title by that day our attorney as advised we move forward
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Contact Name and Title: Frank [redacted] President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com On 12/10/MrsBecks son called the dealership and spoke with salesman Zach regarding our Jeep Grand Cherokee AWD V and a Subaru Wrx AWDHe was out of town and was unable to physically come and look at them so he sent his wife to look at the Jeep because she was down the road from the dealership shoppingThey wanted to trade their truck which was a Chevy Crew Cab ZThey owed too much money on his truck so we could not come to an agreeable dealThe wife looked at our Jeep before she leftLater that evening Mrs***, the mother came into the dealership and took the Jeep for a test driveMrs [redacted] dealt with salesmen Ricky because Zack had already left for the eveningShe stated that her son told her to come and purchase the Jeep for the Winter MonthsMrs [redacted] did ask regarding the Loudness of the JeepWe did say it could be that it was a Vor the MufflerWe did not know for sureShe asked regarding a mechanic looking at it and we told her that she was more than willing but the price would not change no matter what the mechanic saidMrs [redacted] asked us what we did to the vehicle before we placed it on the lotWe showed her the paperwork showing that we installed front and rear stabilizer bars, we installed front steering stabilizer bar, we put a drivers side window motor and regulator, we put hood struts on the JeepWe discussed price and Mrs [redacted] stated that she was okay with the repairs we did and chose not to take it to a mechanicWe had an original price of $on the Jeep, Mrs [redacted] Negotiated the price to $and her trade of a Pontiac Grand Prix with 184K miles and tax and doc feeMrs [redacted] wanted to pay by Credit Card which is a 3% fee so her total came to $Mrs [redacted] was upset she had to pay a 3% fee so the next day on 12/11/Mrs [redacted] came into the dealership with her grandson to pick up a 3% credit card Reimbursement check to cover that feeMrs [redacted] has cashed that checkMrs [redacted] had no complaint regarding the vehicle and she was driving it that dayON 12/14/Mrs [redacted] came in first thing 9:am and spoke with the owner, about how her daughter was drinking and driving over the weekend and decided that she would rather have her daughter driving her grand prix just in case she were to have an accident instead of the Jeep because it was too niceShe stated she wanted to return the Jeep for a full refund and her Grand Prix backThe owner stated that the sale was final and had already started working on her trade in the grand prix to get it readyThe Office Manager and the Assistant Finance Manager overheard her say all this to the ownerShe stated it was a bad decision on her part to buy the Jeep because she thought her daughter had changed but she had notMrs [redacted] called back later that day on 12/14/again wanted to speak with the owner, Stated that she spoke with her friend at [redacted] firm and tried to intimidate the owner into giving her vehicle backThe owned stated that was fine and told her to have her attorney to contact usWe are sending her title work in the Mail on 12/29/Certified and we have a written agreement stating that Mrs [redacted] would bring in the title to her Trade the Grand Prix on the following Friday 12/18/signed by Mrs [redacted] which she has yet to doWe are turning this Case over to our Attorney OFFER: At this time Mrs [redacted] purchased a $AWD SUV and signed all paperwork showing the vehicle was AS IS ConditionThere were different papers that was explained to her that all stated AS IS and she had no problem signing them allThere is not much Profit on a vehicle priced at $and having to repair her trade as wellAt this time we are awaiting for her to bring her titlework to the Grand Prix or We will have to take her to court Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since I always buy "used" vehicles, I assumed Buy Right would be equal to K and E in Kendallville AND Evans Toyota in Ft WayneA car (the grand prix) I bought from K and E in Kendallville had problemsSo the car dealership fixed some of them as cheap as possible for me (EVEN THO IT WAS AN "AS IS" purchase)The car dealership...never told me I can't talk to you call your lawyerK and E was kind and helpful Ricky, the salesman said his boss Frank would fix anything I wanted on the exhaust system (before I ever walked into the office)Ricky promised his boss would do it for meEVERYONE, look at their reply are they standing behind their "word"?...NO! In the reply, it says I paid a doc feeYes $The transfer title fee is $(at cost at the BMV)The BMV has told me on 1/2/that Buy Right has NOT transferred the title! Now they mailed it certified and want me to pay another $and get it titled myselfEVERYONE, are they standing behind their "word"? EVERYONE, am I getting what I paid for...NO! I have a Jeep that Kelly Blue Book says should have been sold for $because it was not in good mechanical condition (needs transfer case, electrical work, coolant system work, exhaust system leak and the driver tire leaks)I paid $plus gave them a Grand Prix that only needed tires and rear brakesBuy Right is fixing the headliner and visors to make it look nice and prettyTHAT IS NOT NECESSARY! I had a Grand Prix that suited my needs as a "backup car" when my good running car needs to go in the shopNow, I lost my "backup car" and $I am left with a Jeep with alot of problems that is just parked in the garage OFFER: Process the title which I paid for! Fix the exhaust leak your salesman promised times before I ever walked into the officeChange the fluid in the transfer case to see if that fixes the transfer case (turn problems)If the Jeep still locks up while trying to turn sharp, give me a refund of $(1/of the cost of fixing the transfer case)Then I will mail the title for the Grand Prix certified to Buy RightOR give me my Grand Prix back plus $for the Jeep Final Business Response / [redacted] (4000, 9, 2016/01/09) */ Contact Name and Title: Frank [redacted] , President In regards to the Doc Fee of $We never stated that it was for us to do the titleworkThe doc fee is for all the documents that we have to use by the Indiana state guide linesIf you look up the guidelines for Indiana Doc fees we would have charged up to $but we try to keep it as low as possible for our customers at $ In regards to the Exhaust, Mrs [redacted] never asked Frank while signing all her paperwork to fix anythingShe did however ask about the sound which Frank stated it could be that it is a Vor the mufflerMrs [redacted] never asked it to be fixedShe signed a Due bill that stated she would bring her title work to her trade by Friday DecIt also Stated NOTHING DUE and NOTHING PROMISED> Mrs [redacted] never questioned this and signed it In regards to MrsBecks trade, yes we are making improvements that need to be made so that the next customer who purchases it has a dependable car If Mrs [redacted] had such a nice car ( her trade the grand Prix) why did she trade it in for a new vehicleWe were told that she wanted to trade it in because the headliner was sagging, needed Front and rear brakes, and new tires and that she did not want to put any money into that old of a vehicleAnd in regards to Kelly Blue Book, they are just a guideline which is no different from NADA OFFER: In regards to this complaint here is a customer that doesn't know what she wantsShe has made accusations and claims and has a different story each time she responds between the Revdex.com and the Indiana Attorney Generals OfficeWhat ever happens between Mrs [redacted] and her daughter (drinking problems) and the fact that Mrs [redacted] was the first to bring up contacting her attorney if Buy Right Auto Sales did not comply with her demands should have no effect on the purchase of this vehicleAll claims on Revdex.com are available for anyone to read and they can clearing see that Buy Right Auto Sales has always come to a reasonable agreement to make the customer happyWe cannot comply with Mrs [redacted] because we have spoke with our attorney and we have all our paperwork that was signed that the state of Indiana requiresAgain we are going extend the time to Mrs [redacted] to bring or send the title to her Grand Prix that she traded in on Dec10, by January 22, If we do not receive the title by that day our attorney as advised we move forward