Sensational Creations-shelly

Client sent shirts to us claiming they were damaged/discolored only along the sleeves We examined each shirt and could not find discoloration on any of the white or light colored shirts he returned to us We did see color fading on some of the dark blue shirts he returned to us.Out of shirts, we found identifiers on only shirts showing they had been laundered with us between the beginning of September and the middle of October We could not find identifiers on any of the other shirts.Upon examination, many of the shirts that were returned to show showed obvious signs of being worn, including fresh coffee stains and discolored armpits caused by perspiration.Most of the shirts were name brand UNIQLO We examined the care label inside these shirts and found printed on the UNIQLO garment care labels was the warning: "color may fade, color may bleed, color may rub off".We explained this to the client and told him that the manufacturer was clearly warning about weak colors on their garments, so he should have expected color fading We also explained that our shirt pressing machine does not use any mechanical parts to press the sleeves The sleeves are dried and pressed through HOT AIR being blown THROUGH the sleeves No mechanical part or iron touches the sleeve AT ALL Not all shirt units operate in this fashion, but the modern ones do, and ours is a modern machine.We re-cleaned all shirts at no charge to the client, using the exact same machine and process we use for every single shirt we launder The client then claimed that out of the shirts, were still damaged, of which are the brand UNIQLO.I feel the client is trying to place blame on us for discoloring his shirts when there is a clear notice inside the shirts that warns of exactly what he is complaining about

Client sent 25 shirts to us claiming they were damaged/discolored only along the sleeves.  We examined each shirt and could not find discoloration on any of the white or light colored shirts he returned to us.  We did see color fading on some of the dark blue shirts he returned to us.Out...

of 25 shirts, we found identifiers on only 9 shirts showing they had been laundered with us between the beginning of September and the middle of October.  We could not find identifiers on any of the other shirts.Upon examination, many of the shirts that were returned to show showed obvious signs of being worn, including fresh coffee stains and discolored armpits caused by perspiration.Most of the shirts were name brand UNIQLO.  We examined the care label inside these shirts and found printed on the UNIQLO garment care labels was the warning:  "color may fade, color may bleed, color may rub off".We explained this to the client and told him that the manufacturer was clearly warning about weak colors on their garments, so he should have expected color fading.  We also explained that our shirt pressing machine does not use any mechanical parts to press the sleeves.  The sleeves are dried and pressed through HOT AIR being blown THROUGH the sleeves.  No mechanical part or iron touches the sleeve AT ALL.  Not all shirt units operate in this fashion, but the modern ones do, and ours is a modern machine.We re-cleaned all 25 shirts at no charge to the client, using the exact same machine and process we use for every single shirt we launder.  The client then claimed that out of the 25 shirts, 17 were still damaged, 16 of which are the brand UNIQLO.I feel the client is trying to place blame on us for discoloring his shirts when there is a clear notice inside the shirts that warns of exactly what he is complaining about.