Sensationnel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We received your message; Regarding the Premium Too HH Yaki Natural Wvg that you purchased.One of our top priorities this year is customer satisfaction and when our valued customers express discontentment over our productsIt’s our desire to provide all of our consumers with a pleasant experienceDespitemass production of our products, rarely a defective item gets sold; therefore, we will inform our manufacturer about your experience and tell them to pay more attention to the item qualityWe sincerely want to remedy the situation in thebest way possible; however, please kindly be advised that our company does not allow any type of cash reimbursement.In case you are not satisfied with the quality of our products, we do exchange with same products upon inspection of returning items.Please kindly find attached “Customer Service Return Form” that must be sent along with ‘defective’ product, original packaging, proof of purchase and required informationPlease read carefully our policy and fillout this form completelyKeep in mind that incomplete forms will not be processedFor your reference, “defective” products must be inspected by an R&D member in order to find the root of the problem and inform our manufacturers.Rest assured that as soon as we receive all required information, we will contact you and will try to solve this inconvenience in the best way possible.Once again, we apologize for your unpleasant experience and we sincerely appreciate your continuous support of Sensationnel.Best regards,Sensationnel Staff

Complaint: [redacted] I am rejecting this response because: Their proposal does nothing to remedy the problemIt simply causes me more undue frustration and hassleI should not have to send the product back before I have a replacement if I can provide a statement showing I purchased itAlso I do not want the same horrible productI'm going to purchase more hair next week, earlier than I should have toBut since I've had to wear my hair in a bun for two weeks straight, I feel it necessary And it will not be, nor will it ever be again, from this company Regards, [redacted]

I am rejecting this response because:I do not want any more of their bad quality hair! It ruined my $hair weave -- why would I want more of it to ruin another? If I have to take this to small claims court then I swear I will!

We received your message and we sincerely regret that you had to deal with this kind of problem. One of our top priorities this year is customer satisfaction and when our valued customers express discontentment over our products. We want to remedy the situation in the best way possible. Regarding...

the Premium Too HH Yaki Natural Wvg  10 that you purchased, you have stated that there was matting and tangling problem.It’s our desire to provide all of our consumers with a pleasant experience. Despite mass production of our products, rarely a defective item gets sold; therefore, we will inform our manufacturer about your experience and tell them to pay more attention to the item quality.Please kindly be advised that our company does not allow any type of cash reimbursement; however, we do exchange with same products upon inspection of returning items.In case you are not satisfied with the quality of our products, please kindly find attached “Customer Service Return Form” that must be sent along with ‘defective’ product, original packaging, proof of purchase and required information. Please read carefully our policy and fill out this form completely. Keep in mind that incomplete forms will not be processed.For your reference, “defective” products must be inspected by an R&D member in order to find the root of the problem and inform our manufacturers.Rest assured that as soon as we receive all required information, we will contact you and will try to solve this inconvenience in the best way possible.Once again, we apologize for your unpleasant experience and we sincerely appreciate your continuous support of Sensationnel.Best regards,Sensationnel Staff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
 [redacted]

We have noticed that Ms. [redacted]' case started in August 2014, has not been finalized. Please accept our sincere apologies for overlooking it.Through emails Ms. [redacted] and Sensationnel are communicating to finalize this case.We will send her the replacement as we promised soon.Again, sorry for...

any inconvenience that we may have caused.

I HAVE SPOKEN TO SENSATIONNEL AND I HAVE EMAILED THEM, EXPLAINING MY ISSUES WITH THE HAIR I PURCHASED FROM [redacted] I DID IF FACT PURCHASE HUMAN HAIR IN LATE OCTOBER AND A WEEK LATER IN NOVEMBER OF 2015. I DID NOT HAVE THE HAIR WEAVED IN MY HEAD UNTIL MID-JAN. THERE IS RECORDED CONVERSATIONS WITH [redacted] AND MYSELF, EXPLAINING THESE DETAILS. MY EXPLANATION HAS NOT WAIVER. AFTER SPEAKING WITH A SUPERVISOR AT [redacted] ABOUT THIS PARTICULAR BRAND:  SENSATIONNEL 100% REMY HUMAN WEAVE GODDESS REMI YAKI WEAVE, THEY TOO ARE SHOCKED THAT SENSATIONNEL'S RESPONSE WAS,“First of all, according to the information you provided to us, dates don’t meet the requirements to qualify for a replacement, since “Hair should not be worn more than 2 weeks”. “ THE MANAGEMENT TEAM AT [redacted] AGREES WITH ME. HUMAN HAIR IS MEANT TO LAST A LOT LONGER THAN 2 WEEKS. THIS HAIR IS VERY COSTLY. HUMAN HAIR DOES NOT MAT UP LIKE WIRE AND SHEDS. I HAVE SAVED EMAILS IF YOU NEED ME TO FORWARD THEM TO YOU, TO SHARE THE DISMAY THAT [redacted] SHARE WITH ME. BY THE WAY, THIS HAIR HAD COME HIGHLY RECOMMENDED. SO OUR THOUGHTS ARE PERHAPS IT WAS A BAD BATCH OR MIS LABELED OR SIMPLE TOO OLD AND EXPOSED. I CANNOT EXPLAIN. ALL I HAVE ARE MY RESULTS OF HAIR THAT LOOKS LIKE DON KING!IN ALL FAIRNESS I AM ASKING FOR ½ BACK OF WHAT I SPENT WITH [redacted]WHEN I PURCHASED SENSATIONNEL’S PRODUCT. $93.87. THANK YOU FOR HEARING MY CASE.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Their proposal does nothing to remedy the problem. It simply causes me more undue frustration and hassle. I should not have to send the product back before I have a replacement if I can provide a statement showing I purchased it. Also I do not want the same horrible product. I'm going to purchase more hair next week, earlier than I should have to. But since I've had to wear my hair in a bun for two weeks straight, I feel it necessary.  And it will not be, nor will it ever be again, from this company.
Regards,
[redacted]

We received your message; Regarding the Premium Too HH Yaki Natural Wvg 10 that you purchased.One of our top priorities this year is customer satisfaction and when our valued customers express discontentment over our products. It’s our desire to provide all of our consumers with a pleasant experience. Despitemass production of our products, rarely a defective item gets sold; therefore, we will inform our manufacturer about your experience and tell them to pay more attention to the item quality. We sincerely want to remedy the situation in thebest way possible; however, please kindly be advised that our company does not allow any type of cash reimbursement.In case you are not satisfied with the quality of our products, we do exchange with same products upon inspection of returning items.Please kindly find attached “Customer Service Return Form” that must be sent along with ‘defective’ product, original packaging, proof of purchase and required information. Please read carefully our policy and fillout this form completely. Keep in mind that incomplete forms will not be processed. For your reference, “defective” products must be inspected by an R&D member in order to find the root of the problem and inform our manufacturers.Rest assured that as soon as we receive all required information, we will contact you and will try to solve this inconvenience in the best way possible.Once again, we apologize for your unpleasant experience and we sincerely appreciate your continuous support of Sensationnel.Best regards,Sensationnel Staff

Review: In July 2014, I purchased Sensationel 100% Peruvian Virgin Remi Hair Extension off of the website wigtypes.com. I purchased both the bohemian wave and loose wave curl patterns. My purchase included 2 bundles of each curl pattern plus 2 closures. I had the bohemian wave extensions installed and was unable to keep it installed for a week. I had one bundle of the bohemian wave and closure installed and had one bundle still intact. The hair proved to be of poor quality. I emailed Sensationel beginning in August regarding my dissatisfaction with the hair. I did not contact wigtypes.com because I was out of the return policy for the remaining intact bundle (their time frame is 10 days) and I could not return the used hair. After much delay (on their end), I was able to receive a return form from Sensationel. They made it clear I would not be able to receive a monetary refund. I returned the hair and filled out their required form. Again, after much delay (on their end) I was asked to confirm my address so they could send me 1 bundle of the bohemian wave hair. This email was received on September 17, 2014 and on the same day I replied my address was correct. It is now December and I have yet to receive the replacement hair. I have sent multiple follow up emails which have gone unanswered. In all honestly, I would prefer a refund for all the hair I purchased due to how inconvenience they have made the entire process. I still have two full bundles and a closure that I am not sure what to do with. This is in reference to case #[redacted]. I wanted to update thisinformation online but was unable to. The extensions were actually purchasedon 7/22/2014 and installed on August 1, 2014. I removed the extensions onAugust 6, 2014. The total of the 4 bundles and 2 closures was $148.99. If Iam allowed to return the remaining 2 unused bundles and 1 closure that isthe full amount I am seeking. If not, I am seeking $66.66 which is what Ipaid for the two bundles of bohemian wave hair and closure. Receipt isavailable upon request.Desired Settlement: I would prefer a monetary refund for all the hair I purchased as it should not have taken 5 months to resolve this issue. As I stated, they informed me I was ineligible (back in July/August) for a refund however, I held up on my end by returning the remaining hair I had, and I would be more than happy to return the remaining 2 bundles and closure I have left. They have failed to respond in a timely manner and should be made to pay for that.

Business

Response:

We have noticed that Ms. [redacted]' case started in August 2014, has not been finalized. Please accept our sincere apologies for overlooking it.Through emails Ms. [redacted] and Sensationnel are communicating to finalize this case.We will send her the replacement as we promised soon.Again, sorry for any inconvenience that we may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]

Review: Hello, I purchased hair by Sensationnel on September 4, 2014. It was advertised as being lasting quality as well as tangle and shed free. I have had tangling and shedding issues since day 1. I contacted the company in regards to my concerns, after which, they started ignoring me until yesterday when I told them I was going to file a complaint. They then asked me to go through a unreasonable exchange policy that involved me returning the used tracks to them dirty for "inspection". I spent over $100 on their product which I budget for every 2-3 months and I'm very upset regarding the poor quality. Since this has started, I've been reading a lot of negative reviews about this product and I wish I would not have tried the new product. I have used their Goddess hair before and they advertised the new hair that I bought (Peruvian Select-2packs-14 & 16 inch, color 1b, $54.99, and $64.99 respectively) to be better and "extra long lasting". It's not. It's worse. And now I've lost my hair budget for at least the next month. I'm a teacher and real estate agent so my appearance is important and this is causing undue hardships.Desired Settlement: I will be willing to return the tracks in my hair after a replacement from the company with a product that is truly long-lasting.

Business

Response:

We have communicated with Tarpley since her first contact on Sept 17, 2014 via email.First she send her email about her having q quality problem with Select Peruvian – Yaki 14” & 16” #1B – 2 pcs.We emailed her back asking more information we need to process on the same day we received her email.She wrote us back with information we need on the same day. On Sept 22, we responded her asking "In case you are not satisfied with thequality of our products, please kindly find attached “Customer ServiceReturn Form” that must be sent along with ‘defective’ product,original packaging, proof of purchase and required information. Please readcarefully our policy and fill out this form completely. Keep in mind thatincomplete forms will not be processed."She told us she does not have the package and original receipt but she can provide us ?a bank statement.So on Sept 30, we asked her , proof of purchased (bank stamen is ok) along with the unwanted or defected product that we need to process her case.That was last email we sent and she has not responded us so far.For your reference, please see the last email we sent to her.Dear [redacted],Please kindly be advised that as a wholesaler, exchange of product with direct consumer is prohibited. However, only for defective products, out of courtesy and in accordance with our company’s return policy; we are only serving some claims.Since you are indicating that you don’t have original packaging with you, we are going to do an exception on your case and we will continue processing your case. However, if we made an exception, we must receive ALL other required items in order to start a complaint process. However, please kindly understand that as same of any type of business, proof of purchased (bank stamen is ok) along with the unwanted or defected product are commonly and mostly practiced for the credit process in any type of business. As we mentioned in our previous e-mail, “defective” products must be inspected by an R&D member in order to find the root of the problem and inform our manufacturers. Therefore, we need to receive the actual “defective” product for a deep inspection, first.Please kindly be advised that we must proceed according to our company’s return policy.We will contact you as soon as we receive ALL required items. Thank you for your understanding.Best regards,Sensationnel Staff

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Their proposal does nothing to remedy the problem. It simply causes me more undue frustration and hassle. I should not have to send the product back before I have a replacement if I can provide a statement showing I purchased it. Also I do not want the same horrible product. I'm going to purchase more hair next week, earlier than I should have to. But since I've had to wear my hair in a bun for two weeks straight, I feel it necessary. And it will not be, nor will it ever be again, from this company.

Regards,

Business

Response:

Her experience is very unfortunate and we would like toaccommodate as best as we can. She refuses to send a proof of purchased and the productback before she has a replacement. However, as same of any type of business,proof of purchased along with the unwanted or defected product are commonly andmostly practiced for the credit process in any type of business. To make progresswith this case, we strongly recommend her to follow this common procedure for returnsor exchanges: sending a proof of purchase (bank statement is ok) and theproduct back. We do exchange with same products upon inspection ofreturning items. However, in case she is not satisfied with the purchasedproduct, we would like to offer any other product with same retail price. Regarding the Select Peruvian – Yaki 14” & 16” #1B –2 pcs that she purchased, she has stated that there was a quality problem.For the reference, “defective” products will be inspected by an R&D memberin order to find the root of the problem and inform our manufacturers.

Review: Product/Guarantee issue. I purchased their weaving hair because it stated on the package "Tangle Free". I got a $100 hair weave and within 2 weeks the hair tangled & matted so badly that I need to get my hair redone with different hair. I DID NOTHING to cause it. I brush my hair into a wrap style and wrap it up every night. It is so bad that I bought a detangler after 2 weeks and have to spray it and brush with a no bristle brush every 15 minutes to stop it from matting in the back where it touches my shoulders. It is ridiculous. I wrote the company 3 times with no response. I've had many weaves before and the hair tangled but not this quick or badly.Desired Settlement: I really want them to pay to get my hair redone! I want to take them to small claims court -- I have several witnesses to attest to how quickly badly it tangled. At the very least I want the money I paid for it to be refunded!

Business

Response:

We received your message and we sincerely regret that you had to deal with this kind of problem. One of our top priorities this year is customer satisfaction and when our valued customers express discontentment over our products. We want to remedy the situation in the best way possible. Regarding the Premium Too HH Yaki Natural Wvg 10 that you purchased, you have stated that there was matting and tangling problem.It’s our desire to provide all of our consumers with a pleasant experience. Despite mass production of our products, rarely a defective item gets sold; therefore, we will inform our manufacturer about your experience and tell them to pay more attention to the item quality.Please kindly be advised that our company does not allow any type of cash reimbursement; however, we do exchange with same products upon inspection of returning items.In case you are not satisfied with the quality of our products, please kindly find attached “Customer Service Return Form” that must be sent along with ‘defective’ product, original packaging, proof of purchase and required information. Please read carefully our policy and fill out this form completely. Keep in mind that incomplete forms will not be processed.For your reference, “defective” products must be inspected by an R&D member in order to find the root of the problem and inform our manufacturers.Rest assured that as soon as we receive all required information, we will contact you and will try to solve this inconvenience in the best way possible.Once again, we apologize for your unpleasant experience and we sincerely appreciate your continuous support of Sensationnel.Best regards,Sensationnel Staff

Consumer

Response:

I am rejecting this response because:I do not want any more of their bad quality hair! It ruined my $100 hair weave -- why would I want more of it to ruin another? If I have to take this to small claims court then I swear I will!

Business

Response:

We received your message; Regarding the Premium Too HH Yaki Natural Wvg 10 that you purchased.One of our top priorities this year is customer satisfaction and when our valued customers express discontentment over our products. It’s our desire to provide all of our consumers with a pleasant experience. Despitemass production of our products, rarely a defective item gets sold; therefore, we will inform our manufacturer about your experience and tell them to pay more attention to the item quality. We sincerely want to remedy the situation in thebest way possible; however, please kindly be advised that our company does not allow any type of cash reimbursement.In case you are not satisfied with the quality of our products, we do exchange with same products upon inspection of returning items.Please kindly find attached “Customer Service Return Form” that must be sent along with ‘defective’ product, original packaging, proof of purchase and required information. Please read carefully our policy and fillout this form completely. Keep in mind that incomplete forms will not be processed. For your reference, “defective” products must be inspected by an R&D member in order to find the root of the problem and inform our manufacturers.Rest assured that as soon as we receive all required information, we will contact you and will try to solve this inconvenience in the best way possible.Once again, we apologize for your unpleasant experience and we sincerely appreciate your continuous support of Sensationnel.Best regards,Sensationnel Staff