Sense For Decor Reviews (%countItem)
Sense For Decor Rating
Address: 22687 Old Canal Rd, Yorba Linda, California, United States, 92887-4601
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This company is a fraud. The art looks nothing like online. It is just a cheap paper around wood. They also don't tell you when you return it that it costs half of what you paid. I paid $103 and had to pay $48 for the return.
I purchased an item from this company on the understanding that I would be able to return it if not satisfied. Their website states "Unhappy with your product? We'll take it back! We stand by our high-quality products and your satisfaction is 100% guaranteed" Above that statement is a 365 day money back guarantee logo. I made the purchase in September as a Christmas gift. The recipient wanted to return it for a full refund, but when I contacted the company, they now say it is only a 30 day money back guarantee, and only offered a 15% refund. I even sent them a screen shot of the original guarantee.
Hi,
The customer processed the order on September 17, 2018 at 6:53 pm from Online Store (checkout #***). He received the item on Wednesday 9/26/2018 at 3:22 pm. As stated in our website: If you dislike or not satisfied with the art you have received you have a full 30 days to send it back for a refund. We are not responsible for shipping fees.
Return and Cancellation Policy: https://senseofart.com/pages/return-policy
Tracking link: https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=***&action=track
We offered 15% refund if they wish to return the item to:
Sense Of Art22687 Old Canal Road Yorba Linda, California 92887
Kind regards,
Sense of Art Team
Hi, we responded to the customer's email on January 29th and gave him an option that he can return the item to our address and once received a maximum refund of 15% will be processed. It is clearly stated in our Return and Cancellation Policy that we are giving 30-day warranty to our items if they wanted to return it.
https://senseofart.com/pages/return-policy
The customer never stated that it was damaged, he just said that the item is still on its original packaging and they just wanted to return it. Please do know that the order was placed on September 17, 2018, at 6:53 pm from Online Store which was way beyond the 30 day period.
We have another option to the customer, they can keep the item and we will provide a 15% refund on the account.
See attached for our last email communication with the customer which we did not receive any response from him. Attached also is our Return and Cancellation Policy.
Kind regards,
Sense of Art Team
Attached is what you yourselves had on your website. No mention of 30 days, no mention of damaged items. Simply a 365 day money back guarantee.