Senselife

Thank you for forwarding the response? I have used the products as instructed and there have been no positive results? I do not wish to exchange them for other fraudulent products and would like a refund

Complaint: [redacted] I am rejecting this response because: Dear David, Michael & Ameth,You demonstrated your products on the right side of my faceI have no wrinkles on the right sideI do have them on the left sideAt the time of the demonstration I wasn't aware of thisSo I was impressed with the products and David said that I would never have to go under the knife or have a face lift which he repeated two timesHe told me to leave the product on my face overnight and he would call me that night to check up on meHe never calledI did not open the products because I knew I had paid too much for them, over three thousand dollarsI was unaware of the no return policyIt was not said to me and I never saw a sign at the registerIt wasn't until I sent the product back that I read that on the receiptThe sign could have been at the register but I did not see it.When I got back to Arizona I thought I had spent too much moneyI had to call the store several times before I got someone who told me I would have to talk to AmethI did call him and he said I could not return even though they were not opened because once they leave the store he can't restock themIf that was true why does it state on the receipt that you can exchange products.Ameth kindly said he would give a $creditI asked him to text me some direction twice, but nothing arrivedI needed to know which ones to use first, second & thirdI only had the few direction on the bottles.So I began using the products, but I did not get the results in the demonstration so after six weeks of using the products I contacted the Revdex.com and I sent the products backAt the post office the postman said I had the wrong zip codeI had taken it from the receiptThe receipt had the wrong zip code but Mike and David's cards had the correct zip codeThe package came back claiming it was the wrong address.I felt that this company has not represented themselves wellThey tricked me by demonstrating their products on the right side of my face, having the wrong zip code on their receipt; telling me I would never go under the knife or have a faceliftI was a fool to believe thatThe salesman never said anything about NO RETURNSI feel I was lied to and several things bordered on fraudPart of my resoning at the store to pay $3,was that price would half of a facelift, so it seemed like a bargain, but now I know the product does not work.Sincerely, [redacted]

We understand that our clients whosearch for their skin care productsare seeking positive results, which iswhy we carefully research themerchandise we carry in each storeand use in our treatments Pursuingtrusted labels we as a company canstand behind and suggest to ourpatrons is always our goal inproviding quality service andproducts to our clients We areworking with a high-volumemerchandise and Collection( [redacted] ) to replace alternativeon the market such as surgery andBotox injections .we carry a high-end cosmetic lines .Our company understands that some clients can be happy from the results and programs and services and some may notWe do get positive emails and comments about our products and collections; We were sorry to hear that our client was unsatisfied with the results, our company will be happy to assist our client and send detailed instructions on the merchandise also videos on how to apply our mask and creams .Due to important consideration such as health and safety after purchase we do not except product back at the store.we do have an exchange policy program after days our client still have the option to exchange the merchandise and may contact us via email at [redacted] for further help in that matter

To whom it may concern,This letter is in response to a customer complaint to your organization regarding our store’s no refund policy After reviewing the customer’s submitted statement, we would like to address the issues the customer experienced and the actions our company took to rectify the situation.The customer purchased our products and opted for our representative to e-mail the copy of the receipt; a process which requires the client to sign and read electronically their receipt stating our no refund and return policyThe client provided us with an e-mail address they entered themselves If the client did not receive an e-mailed copy of their receipt, they did not enter the appropriate e-mail address In addition to the electronic receipt the client signed authorizing the transaction, located in the store is a physical sign that states that all sales are final next to our cash register Had the client opened the shipped package, they would’ve found an proof of purchase statement, also stating our policy.The client states they refused the purchased product upon delivery due to damaged packaging, however it was never returned to us Traditionally our company would prepare a replacement package with sturdier packaging upon learning of this issue, but client made us aware of the issue when they contacted our company wondering when they would receive their refund and threatened to submit a request for a charge back from their credit card companyour company would still be open to communicating with the client offering to discount their initial purchases, take the necessary precautions to ensure our products arrive to their destination in excellent condition, and with additional merchandise to ensure our customer’s satisfaction when using our products, despite never have received the client’s returned purchases.Thank you for your time and consideration when reviewing this claim against our company, as we strive to provide quality products, services and knowledge to our community and those who visit it If you have any questions or concerns, please do not hesitate to contact us.Sincerely,Universal Skin Santa Fe

Hello and thank you for your email; ? a resent complain that ? our store have received from Revdex.com NM.Universal skin is doing the best to provide a great and satisfied ? customer services to all customers and we appreciate your service.? The costumer visit our store in two separate ? occasions and made two purchase one on October and one on nov 6;the ? Customer had send ? a complane to our company emailed on the of November one day before ? thanksgiving , due to the holiday we have responded to her email on the following Monday.The customer claim that the products were "guarantee", in our store there are no sing nor there are any ? reference to that subject; since we sale skin care creams our store have " no refund exchanges within days" policy which sited In the signature box on the receipt where the customer have sing on and on a sign by the register visible to all? The customer have send as the email past the days of care.? the customer have used the product and we have no options to know if it was used as instructed.On our customer service email ? responded ? was on nov , we have given ? her still the option to exchange the products any time.we are looking forward to here from her again so we can solved the issue.If you have any more questions please contact us at : [redacted]

To whom it may concern This letter is in response to a customer complaint to your organization regarding our store’s no refund policy After reviewing the customer’s submitted statement, we would like to address the issues the customer experienced and the actions our company took to rectify the situation.Senselife Telluride is a boutique offering skin care treatments .Traditionally our sales representatives want to provide our clients with as many details as possible, including a description of how our product works with your skin type, as well as directions on how to use your product once you're home If a client requests, we are happy to give customers detailed directions for at home use, either through email or text message upon request, which also should've been offered to you throughout your product purchase While we as a company do stand behind our products and believe in their result, we understand, and apologize for the lack of information that may had provided to you, by our trained professionalsHowever, we would like to rectify the situation, and our representative will contact you .We understand that our clients who search for their skin care products are seeking positive results, which is why we carefully research the merchandise we carry in each store and use in our treatments Pursuing trusted labels we as a company can stand behind and suggest to our patrons is always our goal in providing quality service and products to our clients The policy for returns and/or refunds is clear to the customers during purchase and at the finalization of the transaction.Important considerations including health and safety require that after purchase no return are acceptedaSales protocol is to verbally confirm with the customer that all sales are final.bSales protocol has the customer sign the receipt showing our no refund policy .Ca sign posted by the cash register D.In addition to a paper written confirmation to the customer.We are giving the option to also receives another copy in a digital format from the Clover system restating “No Refunds”.For more information about our stores and merchandise our websites are [redacted] and [redacted] We of course don't want to leave our client with an unsatisfactory customer experience, as our intention is not to lead our clients on with promises our suggested products cannot fulfillour company would still be open to communicating with the client offering additional merchandise to ensure our customer’s satisfaction when using our products.Thank you for your time and consideration when reviewing this claim against our company, as we strive to provide quality products, services and knowledge to our community and those who visit it If you have any questions or concerns, please do not hesitate to contact us.SincerelySenselife telluride

To whom it may concern,This letter is in response to a customer complaint to your organization regarding our store’s no refund policy? After reviewing the customer’s submitted statement, we would like to address the issues the customer experienced and the actions our company took to rectify the situation.The customer purchased our products and opted for our representative to e-mail the copy of the receipt; a process which requires the client to sign and read electronically their receipt stating our no refund and return policyThe client provided us with an e-mail address they entered themselves? If the client did not receive an e-mailed copy of their receipt, they did not enter the appropriate e-mail address? In addition to the electronic receipt the client signed authorizing the transaction, located in the store is a physical sign that states that all sales are final next to our cash register? Had the client opened the shipped package, they would’ve found an proof of purchase statement, also stating our policy.The client states they refused the purchased product upon delivery due to damaged packaging, however it was never returned to us? Traditionally our company would prepare a replacement package with sturdier packaging upon learning of this issue, but client made us aware of the issue when they contacted our company wondering when they would receive their refund and threatened to submit a request for a charge back from their credit card company.? our company would still be open to communicating with the client offering to discount their initial purchases, take the necessary precautions to ensure our products arrive to their destination in excellent condition, and with additional merchandise to ensure our customer’s satisfaction when using our products, despite never have received the client’s returned purchases.Thank you for your time and consideration when reviewing this claim against our company, as we strive to provide quality products, services and knowledge to our community and those who visit it? If you have any questions or concerns, please do not hesitate to contact us.Sincerely,Universal Skin Santa Fe

Hello and thank you for your email; a resent complain that our store have received from Revdex.com NM.Universal skin is doing the best to provide a great and satisfied customer services to all customers and we appreciate your service. The costumer visit our store in two separate
occasions and made two purchase one on October and one on nov 6;the Customer had send a complane to our company emailed on the of November one day before thanksgiving , due to the holiday we have responded to her email on the following Monday.The customer claim that the products were "guarantee", in our store there are no sing nor there are any reference to that subject; since we sale skin care creams our store have " no refund exchanges within days" policy which sited In the signature box on the receipt where the customer have sing on and on a sign by the register visible to all The customer have send as the email past the days of care. the customer have used the product and we have no options to know if it was used as instructed.On our customer service email responded was on nov , we have given her still the option to exchange the products any time.we are looking forward to here from her again so we can solved the issue.If you have any more questions please contact us at :***

Thank you for forwarding the response I have used the products as instructed and there have been no positive results I do not wish to exchange them for other fraudulent products and would like a refund

As of December 29, 2015, I am dropping complaint # *** Universal Skin has refunded a partial refund.I am sending them a letter dropping the complaint

Hello and thank you for your email; ? a resent complain that ? our store have received from Revdex.com NM.Universal skin is doing the best to provide a great and satisfied ? customer services to all customers and we appreciate your service.? The costumer visit our store in two separate
? occasions and made two purchase one on October and one on nov 6;the ? Customer had send ? a complane to our company emailed on the of November one day before ? thanksgiving , due to the holiday we have responded to her email on the following Monday.The customer claim that the products were "guarantee", in our store there are no sing nor there are any ? reference to that subject; since we sale skin care creams our store have " no refund exchanges within days" policy which sited In the signature box on the receipt where the customer have sing on and on a sign by the register visible to all? The customer have send as the email past the days of care.? the customer have used the product and we have no options to know if it was used as instructed.On our customer service email ? responded ? was on nov , we have given ? her still the option to exchange the products any time.we are looking forward to here from her again so we can solved the issue.If you have any more questions please contact us at :***

As of December 29, 2015, I am dropping complaint # ***? Universal Skin has refunded a partial refund.I am sending them a letter dropping the complaint

To whom it may concern,This letter is in response to a customer complaint to your organization regarding our store’s no refund policy? After reviewing the customer’s submitted statement, we would like to address the issues the customer experienced and the actions our company took to rectify
the situation.The customer purchased our products and opted for our representative to e-mail the copy of the receipt; a process which requires the client to sign and read electronically their receipt stating our no refund and return policyThe client provided us with an e-mail address they entered themselves? If the client did not receive an e-mailed copy of their receipt, they did not enter the appropriate e-mail address? In addition to the electronic receipt the client signed authorizing the transaction, located in the store is a physical sign that states that all sales are final next to our cash register? Had the client opened the shipped package, they would’ve found an proof of purchase statement, also stating our policy.The client states they refused the purchased product upon delivery due to damaged packaging, however it was never returned to us? Traditionally our company would prepare a replacement package with sturdier packaging upon learning of this issue, but client made us aware of the issue when they contacted our company wondering when they would receive their refund and threatened to submit a request for a charge back from their credit card company.? our company would still be open to communicating with the client offering to discount their initial purchases, take the necessary precautions to ensure our products arrive to their destination in excellent condition, and with additional merchandise to ensure our customer’s satisfaction when using our products, despite never have received the client’s returned purchases.Thank you for your time and consideration when reviewing this claim against our company, as we strive to provide quality products, services and knowledge to our community and those who visit it? If you have any questions or concerns, please do not hesitate to contact us.Sincerely,Universal Skin Santa Fe

Thank you for forwarding the response.  I have used the products as instructed and there have been no positive results.  I do not wish to exchange them for other fraudulent products and would like a refund.

We understand that our clients whosearch for their skin care productsare seeking positive results, which iswhy we carefully research themerchandise we carry in each storeand use in our treatments.  Pursuingtrusted labels we as a company canstand behind and suggest to ourpatrons is always our goal inproviding quality service andproducts to our clients.  We areworking with a high-volumemerchandise and Collection([redacted]) to replace alternativeon the market such as surgery andBotox injections .we carry a high-end cosmetic lines .Our company understands that some clients can be happy from the results and programs and services and some may not. We do get positive emails and comments about our products and collections; We were sorry to hear that our client was unsatisfied with the results, our company will be happy to assist our client and send detailed instructions on the merchandise also videos on how to apply our mask and creams .Due to  important consideration such as health and safety after purchase we do not except product back at the store.we do have an exchange policy program after 14 days . our client still have the option to exchange the merchandise and  may contact us via email at [redacted] for further help in that matter.

To whom it may concern,This letter is in response to a customer complaint to your organization regarding our store’s no refund policy.  After reviewing the customer’s submitted statement, we would like to address the issues the customer experienced and the actions our company took to rectify...

the situation.The customer purchased our products and opted for our representative to e-mail the copy of the receipt; a process which requires the client to sign and read electronically their receipt stating our no refund and return policy. The client provided us with an e-mail address they entered themselves.  If the client did not receive an e-mailed copy of their receipt, they did not enter the appropriate e-mail address.  In addition to the electronic receipt the client signed authorizing the transaction, located in the store is a physical sign that states that all sales are final next to our cash register.  Had the client opened the shipped package, they would’ve found an proof of purchase statement, also stating our policy.The client states they refused the purchased product upon delivery due to damaged packaging, however it was never returned to us.  Traditionally our company would prepare a replacement package with sturdier packaging upon learning of this issue, but client made us aware of the issue when they contacted our company wondering when they would receive their refund and threatened to submit a request for a charge back from their credit card company. our company would still be open to communicating with the client offering to discount their initial purchases, take the necessary precautions to ensure our products arrive to their destination in excellent condition, and with additional merchandise to ensure our customer’s satisfaction when using our products, despite never have received the client’s returned purchases.Thank you for your time and consideration when reviewing this claim against our company, as we strive to provide quality products, services and knowledge to our community and those who visit it.  If you have any questions or concerns, please do not hesitate to contact us.Sincerely,Universal Skin Santa Fe

Complaint: [redacted]
I am rejecting this response because:
Dear David, Michael & Ameth,You demonstrated your products on the right side of my face. I have no wrinkles on the right side. I do have them on the left side. At the time of the demonstration I wasn't aware of this. So I was impressed with the products and David said that I would never have to go under the knife or have a face lift which he repeated two times. He told me to leave the product on my face overnight and he would call me that night to check up on me. He never called. I did not open the products because I knew I had paid too much for them, over three thousand dollars. I was unaware of the no return policy. It was not said to me and I never saw a sign at the register. It wasn't until I sent the product back that I read that on the receipt. The sign could have been at the register but I did not see it.When I got back to Arizona I thought I had spent too much money. I had to call the store several times before I got someone who told me I would have to talk to Ameth. I did call him and he said I could not return even though they were not opened because once they leave the store he can't restock them. If that was true why does it state on the receipt that you can exchange products.Ameth kindly said he would give a $400.00 credit. I asked him to text me some direction twice, but nothing arrived. I needed to know which ones to use first, second & third. I only had the few direction on the bottles.So I began using the products, but I did not get the results in the demonstration so after six weeks of using the products I contacted the Revdex.com and I sent the products back. At the post office the postman said I had the wrong zip code. I had taken it from the receipt. The receipt had the wrong zip code but Mike and David's cards had the correct zip code. The package came back claiming it was the wrong address.I felt that this company has not represented themselves well. They tricked me by demonstrating their products on the right side of my face, having the wrong zip code on their receipt; telling me I would never go under the knife or have a facelift. I was a fool to believe that. The salesman never said anything about NO RETURNS. I feel I was lied to and several things bordered on fraud. Part of my resoning at the store to pay $3,000.00 was that price would half of a facelift, so it seemed like a bargain, but now I know the product does not work.Sincerely,[redacted]

To whom it may concern This letter is in response to a customer complaint to your organization regarding our store’s no refund policy.  After reviewing the customer’s submitted statement, we would like to address the issues the customer experienced and the actions our company took to...

rectify the situation.Senselife Telluride is a boutique offering   skin care treatments .Traditionally our sales representatives want to provide our clients with as many details as possible, including a description of how our product works with your skin type, as well as directions on how to use your product once you're home.  If a client requests, we are happy to give customers detailed directions for at home use, either through email or text message upon request, which also should've been offered to you throughout your product purchase.  While we as a company do stand behind our products and believe in their result, we understand, and apologize for the lack of information that may had provided to you, by our trained professionals. However, we would like to rectify the situation, and our representative will contact you .We understand that our clients who search for their skin care products are seeking positive results, which is why we carefully research the merchandise we carry in each store and use in our treatments.  Pursuing trusted labels we as a company can stand behind and suggest to our patrons is always our goal in providing quality service and products to our clients.  The policy for returns and/or refunds is clear to the customers during purchase and at the finalization of the transaction.Important considerations including health and safety require that after purchase no return are accepted. a. Sales protocol is to verbally confirm with the customer that all sales are final.b. Sales protocol has the customer sign the receipt showing our no refund policy .C. a sign posted by the cash register D.In addition to a paper written confirmation  to the customer.We are giving the option to also receives another copy in a digital format from the Clover system restating “No Refunds”.For more information about our stores and merchandise our  websites are[redacted] and [redacted]We of course don't want to leave our client with an unsatisfactory customer experience, as our intention is not to lead our clients on with promises our suggested products cannot fulfill. our company would still be open to communicating with the client offering  additional merchandise to ensure our customer’s satisfaction when using our products.Thank you for your time and consideration when reviewing this claim against our company, as we strive to provide quality products, services and knowledge to our community and those who visit it.  If you have any questions or concerns, please do not hesitate to contact us.SincerelySenselife telluride.