Mrs***,I have spoken with the branch manager regarding the billing issues with the Vegetation management Initial completed on 4/13; Every December and January we send out a letter to all customers stating the service will continue unless the customer contacts us to state otherwiseWe were not
contacted about discontinuing service until the day the service was completedFurthermore the balance on the account is due for payment immediatelyAttached is the Senske Terms and Conditions that is printed on all invoices and estimates for your review."Continuing Service:This agreement will remain in force for a period of one-year terms thereafterYou will be reminded of this annually during December and January by mailYou will receive prior written notice of any price increaseThis agreement may be cancelled by either party on written notice (See Payment Terms)"
Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Regards, *** ***
I am writing to respond to a complaint filed by ** ***. She did contact us on 9/and our salesperson met with her on 9/at 1:pm about a “noxious weed growing through her fence”Our salesman provided her an estimate on site and upon her approval we entered the service
into our system on 9/29. The work was scheduled with a technician for 10/13, the first time he would be in her area to perform the service. Notification went out via email, to***, the email contact we have on file for the other services we perform for her, on 10/and 10/12. There are also notes on the service to knock on the door when we arrive to let her know that we are there to perform the service. We have record of the customer calling in on 10/to inquire with our call center about the scheduled date, but no other communication was documented. We do not have the ability to document emails sent directly to our salesmen, so it is possible that emails were sent directly to our salesman that were not responded to. We apologize for any miscommunication on our part in scheduling the work, we use a variety of email, text, and phone notifications to let our customers know we are coming several days ahead of the scheduled applications. I have written off the $charge for the application, and have contacted the customer to discuss the matter. Thank you, *** *** | Boise Branch ManagerSenske Services | NRalstin St| Boise, ID |
Good morning, We are sorry to hear that Mr.*** has cancelled his account and that we were unable to reach some sort of agreementIn regards to his account,on July 31st we credited his account the $for the service that was performed for him back in MarchSo unless he contacts us we will
not return to his home and with a zero dollar balance he will not receive any type of collection letters or callsWe hope that maybe sometime in the future, he will allow us to provide him services again
To Whom It May Concern,
We are sorry to hear that Mr*** has had a bad experience with our companyAfter doing some investigation into his account it appears that we provided him with a service that was authorizedOur technician was in the area and checked in at their officeHe was then
giving the authorization to perform the service and they opened the locked area for him to provide the bareground applicationAs per his request, his account is cancelled and we will no longer show up unless they call upon usWith that being said, we feel that we need to be paid for the service that was renderedThe application that was provide also comes with several follow up visits that are at no chargeWe would be more than happy to continue to provide those follow up visits when the initial application is paidWe pride ourselves in excellent customer service and hope that in the future he will allow us to prove that
After the previous response from *** *** our Maintenance manager reached out to discuss the damageThe last point of contact was on 6/30/with no return response from the customerFrom this point forward we are asking that he pay the remaining balance on the account as he has not responded to our attempts to rectify the situationIf he refuses to do so we will follow procedure and forward his account balance to an outside collection agency
Good afternoon, In regards to Mr.*** complaint, I would like to apologizeWe here at Senske Lawn & Tree Care pride ourselves in excellent customer service and take it personal when our one of our customers feel like they have been mistreatedPlease know that the round up applications that
were provided were done legally and in good faithThis type of application only has a day warranty and it does appear that we did honor that warranty and also provided an additional application to try and help with the weed controlMr.*** is requesting a refund for the second application that was provided as he feels that it was ineffectiveDue to all of the inconveniences that he has been thru, we will send him a refund check in the amount of $Please allow to business days for the check to arriveAgain, we apologize that he doesn't feel that he was treated fairly and hope that in the future he will allow us to provide him with the service he deservesPlease let me know if there is anything else that I can do
Good afternoon,In regards to the reply from Mrs.***s, we again apologize that she feels like her service was not performedAfter discussing again with *** ,the Branch Manager, we are standing behind the work that we did and will not be refunding her money for the winterization of the sprinklersif she would like to contact *** and discuss further, she is more than welcome to.Thank you,
Complaint: ***I am rejecting this response because:Sincerely,*** ***
I do not accept this nonsensical, irrational, entrenched, response, nor should any personThere is not, was not, nor could there ever be any suggestion that I ever turned on this waterNot only did your representatives turn on my water this spring but also improperly shut it off last winter, but, Senske took reimbursement for that service after sending an employee to my buildingAdditionally, Senske repeatedly failed to professionally respond to my complaints when I called and apparently supports the unresponsive service department head in his failure to provide so much as a single return call which exacerbated the problemTo compound it Senske has or should have the service records to support my position and impeach their own misguided erroneous position and non-responsivenessA/D Clinical who occupies that building has been a customer of Senske since the Building irrigation was installed by Turningleaf, a contractor several years ago was also reportedly ignored in this matter You had plenty of time to make this rightYour re-enforced and apparently intentionally ill-informed responses unfortunately should speak to any potential customersIt appears my efforts to correct and assist you in this matter as a customer are likely to remain unappreciated and rejected
Good morning,
I would like to apologize for any inconvenience that we may have caused Mr*** in regards to leaving information on his doorIt is the time of year that we like to share our spring promotions and visit several different neighborsIt was never our intention to upset anyone and
again we apologize. I will try do to pay more attention moving forward
Thank you for bring this to our attentions
Good afternoon,
In regards to rejection from Mr.***, we stand by our responsesWe did what we said we did and they voided the warranty by attempting to turn it on themselves. He is more that welcome to contact David T*** at 801-565-and they can discuss in in further detail if needed
Thank you
Complaint: ***I am rejecting this response because: We have not been contacted by anyone at Senske only through Revdex.com. Please send us a name and a number so we can contact them to get this issue fixed.Sincerely,*** ***
Good morning, Again in regards to the complaint from Mrs. [redacted], we are more than willing to slit seed the lawn as we have stated several times before. We do plan on contacting her to evaluate the lawn and move forward with this if she is willing to take responsibility on what she will need to do for it to be successful. By reading her complaint, it appears that she will ready to move forward. She will be hearing from us within the next couple of weeks to get this taking care of.
Good morning,
In regards to Mr.S[redacted] complaint, I would like to apologize that he is not happy with his services. We here at Senske Lawn & Tree care pride ourselves in excellent customer service and want to work with him to earn his satisfaction. I do show that Mr.S[redacted] was on our lawn...
care program that comes with a satisfaction guarantee with it. After looking into his account, it does not appear that we were ever notified that he was still having a problem with weeds and that we have never gone to his property to do any kind of rechecks to treat for weeds. We would like to be able to work with him and get the weed problem taken care of for him as that is what we wanted us to do from the beginning. Depending on the condition of the lawn and what time of year we have started it may take a couple of applications to get the weeds under control as it is a process. Unfortunately, sometimes the process takes longer than others and with the weather and soil conditions it may take a little longer than expected. I know that Timm our branch manager for his area has tried to contact him along with Mike our applications supervisor to see if they can get together and get things back on track. We are more than happy to work with Mr.S[redacted] in this matter and hope to hear from him soon so that we can. If you have any other questions, please feel free to contact us at 509-535-3591.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] PLEASE READ THIS RESPONSE IT IS NOT FOR ME. IT DOES NOT RESOLVE MY ISSUES WITH SENSKE SERVICES THAT WERE PERFORMED WITHOUT AUTHORIZATION. SINCE FILING THIS COMPLAINT SENSKE HAS RETURNED TO MY PROPERTY (WITNESSED BY NEXT DOOR NEIGHBOR.) AND WALKED THROUGH MY YARD WITH WEED KILLER ON THERE FEET AND LEFT VERY NOTICABLE DEAD FOOT PRINTS ALL ACROSS THE LAWN. RETALIATION IS NOT ETHICAL BUSSINES PRACTICES. PROPERTY NOW HAS VIDEO SURVAILANCE.
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. Files with explanation and documentation are attached.Regards,[redacted]
Revdex.com:
Senske’s response to my complaint, that Senske damaged my lawn, is essentially non-responsive. The facts related to the damage are clear, straightforward, and not disputed by Senske:
1. I retained Senske to provide professional lawn care.
2. In response to the severe draught affecting the region this year, Kenniwick Irrigation District (KID) restricted the use of irrigation water for residential lawns to two 30-minute per zone applications per week.
3. Most lawn professionals in the area have recommended not fertilizing lawns, as the restricted watering essentially makes the lawns go dormant, and fertilizer can cause severe turf burning if the fertilizer is not adequately watered.
4. Senske was contacted by KID in May to remind them about the KID watering schedule (see attached news article with watering schedule and penalties). KID invited local lawn services, including Senske, to a meeting (see attached email message between [redacted] and KID Customer Service
5. My residence is at [redacted] [redacted]the address ends in a 3 so I am allowed to water Monday a.m. and Thursday p.m.
6. Senske applied their standard fertilizer for June on Tuesday, June 2 at 9:10 am— using the same type of fertilizer as the previous year when watering was not restricted.
7. The instructions left by Senske stated that the lawn should be watered the same day after 3 p.m. – a clear violation of the KID watering schedule that would have subjected me to a penalty from KID. The next watering for my lawn the lawn could not be watered wasn’t until June 4, Thursday afternoon, two days after the fertilizer was applied.
8. I watered the lawn for 30 minutes per zone on Thursday afternoon as permitted by the KID.
9. Within one week the lawn began to turn brown. Within two weeks the lawn appeared to be dead (this contrasts with my next door neighbor’s lawn that has been treated by a different lawn service-- their lawn continues to be green).
I sent an email to Senske and had two conversations about the damage they had done to my lawn. Their only response was to apply a granular material that was supposed to provide increased water retention-- a virtually impossible outcome under the circumstances of my situation (high ambient temperatures; short watering; and surface application of a material that could only be effective if it was in contact with the roots of the turf).
We have spot watered the lawn as permitted by KID. The spot watering has made a difference—parts of the lawn no longer appear to be dead. Nonetheless, my lawn has been an embarrassment all summer, and I have had to explain to neighbors inquiring as to what happened to it.
Senske made a severe mistake that severely damaged my lawn: they should not have applied a standard, high-growth fertilizer when they knew it could not be adequately watered. Even worse, they applied that fertilizer two days before the lawn could be watered, even if inadequately for that fertilizer.
The consequence of their mistake was that my lawn was severely burned. All Senske offered to do was to treat the lawn with a granular material that had no plausible chance of restoring the lawn from its burned condition without sufficient water.
Senske has not owned up to their mistake, let alone done anything meaningful to fix it. They failed to adjust their fertilizing program to work with restricted watering. After they damaged my lawn, they could have paid for domestic (City of Kennewick) water for so supplemental watering to help restore it, but they refused to do so.
A recent report by ABC News stated that over 5500 complaints were filed to the Revdex.com in 2014 due to problems with professional lawn services. It is distressing to become another one of their statistics.
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We do not have an office on site. They spraying was not authorized. There is no documentation which they can provide which will show that we ordered the service. On the occasions when I spoke with them, their position was that it was my responsibility to cancel the service. When I disputed the charge last year they told me verbally my account was cancelled. They are attempting extortion and I will not pay. Period.
Regards,
[redacted]
Good afternoon,
Please see the response from our Branch Manager for our Boise location.
Last year the customer requested we go to the property to prune their trees, we provided an estimate of $550 for the work and the customer gave us a deposit of $275. The customer called before we went to...
perform the work, and requested that we not prune the Apple tree that was part of the original proposal, but still wanted the other work completed. We performed the other work, and adjusted the estimate to $400, leaving a balance of $125, which the customer paid. We let the customer know that if they would like the Apple pruned in the fall, to call us and we would honor the amount of the adjustment to prune just the Apple tree. This price doesn’t reflect the normal cost of a second trip, but we agreed that it was not the best time of year to prune the Apple tree how they wanted it. We did not receive any feedback from the customer after the original work was performed and the remaining balance on the original work was paid promptly. We received a call from the customer in late January to return and prune the Apple tree, which we agreed to do for $150 based on the previous conversation. One of our supervisors went to the site to look at the tree, spoke to the customer, and scheduled a crew for four days later. When the crew arrived, someone at the property requested that our crew do additional pruning on the property, stating that we had not done enough on the previous visit (6 months prior). Our crew called the supervisor to verify the work that was agreed upon with the customer, which only included the Apple tree, for $150.
[redacted] | Boise Branch Manager
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]
THANKS SO MUCH FOR YOUR EFFORTS ON MY PART!
Mr. [redacted],First of all I would like to extend my apologies for the issues you are having. I have reached out to the branch manager in attempt to resolve any issues. His response is as follows
We have repaired this hole about two months ago in Spring of 2016. Our field maintenance...
supervisor repaired the hole himself. The customer was indeed notified of the repair and accepted the repair as acceptable. Senske was aware of the customer complaint, so we immediately took action when the weather was safe to repair the hole. Senske has done the repair and received sign off by the customer as good and complete. There will be no refund on services as Senske has made good on any and all repairs. We have not heard of any further complaints until recently, now that the balance is due.
Mrs***,I have spoken with the branch manager regarding the billing issues with the Vegetation management Initial completed on 4/13; Every December and January we send out a letter to all customers stating the service will continue unless the customer contacts us to state otherwiseWe were not
contacted about discontinuing service until the day the service was completedFurthermore the balance on the account is due for payment immediatelyAttached is the Senske Terms and Conditions that is printed on all invoices and estimates for your review."Continuing Service:This agreement will remain in force for a period of one-year terms thereafterYou will be reminded of this annually during December and January by mailYou will receive prior written notice of any price increaseThis agreement may be cancelled by either party on written notice (See Payment Terms)"
Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Regards, *** ***
I am writing to respond to a complaint filed by ** ***. She did contact us on 9/and our salesperson met with her on 9/at 1:pm about a “noxious weed growing through her fence”Our salesman provided her an estimate on site and upon her approval we entered the service
into our system on 9/29. The work was scheduled with a technician for 10/13, the first time he would be in her area to perform the service. Notification went out via email, to***, the email contact we have on file for the other services we perform for her, on 10/and 10/12. There are also notes on the service to knock on the door when we arrive to let her know that we are there to perform the service. We have record of the customer calling in on 10/to inquire with our call center about the scheduled date, but no other communication was documented. We do not have the ability to document emails sent directly to our salesmen, so it is possible that emails were sent directly to our salesman that were not responded to. We apologize for any miscommunication on our part in scheduling the work, we use a variety of email, text, and phone notifications to let our customers know we are coming several days ahead of the scheduled applications. I have written off the $charge for the application, and have contacted the customer to discuss the matter. Thank you, *** *** | Boise Branch ManagerSenske Services | NRalstin St| Boise, ID |
Good morning, We are sorry to hear that Mr.*** has cancelled his account and that we were unable to reach some sort of agreementIn regards to his account,on July 31st we credited his account the $for the service that was performed for him back in MarchSo unless he contacts us we will
not return to his home and with a zero dollar balance he will not receive any type of collection letters or callsWe hope that maybe sometime in the future, he will allow us to provide him services again
To Whom It May Concern,
We are sorry to hear that Mr*** has had a bad experience with our companyAfter doing some investigation into his account it appears that we provided him with a service that was authorizedOur technician was in the area and checked in at their officeHe was then
giving the authorization to perform the service and they opened the locked area for him to provide the bareground applicationAs per his request, his account is cancelled and we will no longer show up unless they call upon usWith that being said, we feel that we need to be paid for the service that was renderedThe application that was provide also comes with several follow up visits that are at no chargeWe would be more than happy to continue to provide those follow up visits when the initial application is paidWe pride ourselves in excellent customer service and hope that in the future he will allow us to prove that
After the previous response from *** *** our Maintenance manager reached out to discuss the damageThe last point of contact was on 6/30/with no return response from the customerFrom this point forward we are asking that he pay the remaining balance on the account as he has not responded to our attempts to rectify the situationIf he refuses to do so we will follow procedure and forward his account balance to an outside collection agency
Good afternoon, In regards to Mr.*** complaint, I would like to apologizeWe here at Senske Lawn & Tree Care pride ourselves in excellent customer service and take it personal when our one of our customers feel like they have been mistreatedPlease know that the round up applications that
were provided were done legally and in good faithThis type of application only has a day warranty and it does appear that we did honor that warranty and also provided an additional application to try and help with the weed controlMr.*** is requesting a refund for the second application that was provided as he feels that it was ineffectiveDue to all of the inconveniences that he has been thru, we will send him a refund check in the amount of $Please allow to business days for the check to arriveAgain, we apologize that he doesn't feel that he was treated fairly and hope that in the future he will allow us to provide him with the service he deservesPlease let me know if there is anything else that I can do
Good afternoon,In regards to the reply from Mrs.***s, we again apologize that she feels like her service was not performedAfter discussing again with *** ,the Branch Manager, we are standing behind the work that we did and will not be refunding her money for the winterization of the sprinklersif she would like to contact *** and discuss further, she is more than welcome to.Thank you,
Complaint: ***I am rejecting this response because:Sincerely,*** ***
I do not accept this nonsensical, irrational, entrenched, response, nor should any personThere is not, was not, nor could there ever be any suggestion that I ever turned on this waterNot only did your representatives turn on my water this spring but also improperly shut it off last winter, but, Senske took reimbursement for that service after sending an employee to my buildingAdditionally, Senske repeatedly failed to professionally respond to my complaints when I called and apparently supports the unresponsive service department head in his failure to provide so much as a single return call which exacerbated the problemTo compound it Senske has or should have the service records to support my position and impeach their own misguided erroneous position and non-responsivenessA/D Clinical who occupies that building has been a customer of Senske since the Building irrigation was installed by Turningleaf, a contractor several years ago was also reportedly ignored in this matter You had plenty of time to make this rightYour re-enforced and apparently intentionally ill-informed responses unfortunately should speak to any potential customersIt appears my efforts to correct and assist you in this matter as a customer are likely to remain unappreciated and rejected
Good morning,
I would like to apologize for any inconvenience that we may have caused Mr*** in regards to leaving information on his doorIt is the time of year that we like to share our spring promotions and visit several different neighborsIt was never our intention to upset anyone and
again we apologize. I will try do to pay more attention moving forward
Thank you for bring this to our attentions
Good afternoon,
In regards to rejection from Mr.***, we stand by our responsesWe did what we said we did and they voided the warranty by attempting to turn it on themselves. He is more that welcome to contact David T*** at 801-565-and they can discuss in in further detail if needed
Thank you
Complaint: ***I am rejecting this response because: We have not been contacted by anyone at Senske only through Revdex.com. Please send us a name and a number so we can contact them to get this issue fixed.Sincerely,*** ***
Good morning, Again in regards to the complaint from Mrs. [redacted], we are more than willing to slit seed the lawn as we have stated several times before. We do plan on contacting her to evaluate the lawn and move forward with this if she is willing to take responsibility on what she will need to do for it to be successful. By reading her complaint, it appears that she will ready to move forward. She will be hearing from us within the next couple of weeks to get this taking care of.
Good morning,
In regards to Mr.S[redacted] complaint, I would like to apologize that he is not happy with his services. We here at Senske Lawn & Tree care pride ourselves in excellent customer service and want to work with him to earn his satisfaction. I do show that Mr.S[redacted] was on our lawn...
care program that comes with a satisfaction guarantee with it. After looking into his account, it does not appear that we were ever notified that he was still having a problem with weeds and that we have never gone to his property to do any kind of rechecks to treat for weeds. We would like to be able to work with him and get the weed problem taken care of for him as that is what we wanted us to do from the beginning. Depending on the condition of the lawn and what time of year we have started it may take a couple of applications to get the weeds under control as it is a process. Unfortunately, sometimes the process takes longer than others and with the weather and soil conditions it may take a little longer than expected. I know that Timm our branch manager for his area has tried to contact him along with Mike our applications supervisor to see if they can get together and get things back on track. We are more than happy to work with Mr.S[redacted] in this matter and hope to hear from him soon so that we can. If you have any other questions, please feel free to contact us at 509-535-3591.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] PLEASE READ THIS RESPONSE IT IS NOT FOR ME. IT DOES NOT RESOLVE MY ISSUES WITH SENSKE SERVICES THAT WERE PERFORMED WITHOUT AUTHORIZATION. SINCE FILING THIS COMPLAINT SENSKE HAS RETURNED TO MY PROPERTY (WITNESSED BY NEXT DOOR NEIGHBOR.) AND WALKED THROUGH MY YARD WITH WEED KILLER ON THERE FEET AND LEFT VERY NOTICABLE DEAD FOOT PRINTS ALL ACROSS THE LAWN. RETALIATION IS NOT ETHICAL BUSSINES PRACTICES. PROPERTY NOW HAS VIDEO SURVAILANCE.
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. Files with explanation and documentation are attached.Regards,[redacted]
Revdex.com:
Senske’s response to my complaint, that Senske damaged my lawn, is essentially non-responsive. The facts related to the damage are clear, straightforward, and not disputed by Senske:
1. I retained Senske to provide professional lawn care.
2. In response to the severe draught affecting the region this year, Kenniwick Irrigation District (KID) restricted the use of irrigation water for residential lawns to two 30-minute per zone applications per week.
3. Most lawn professionals in the area have recommended not fertilizing lawns, as the restricted watering essentially makes the lawns go dormant, and fertilizer can cause severe turf burning if the fertilizer is not adequately watered.
4. Senske was contacted by KID in May to remind them about the KID watering schedule (see attached news article with watering schedule and penalties). KID invited local lawn services, including Senske, to a meeting (see attached email message between [redacted] and KID Customer Service
5. My residence is at [redacted] [redacted]the address ends in a 3 so I am allowed to water Monday a.m. and Thursday p.m.
6. Senske applied their standard fertilizer for June on Tuesday, June 2 at 9:10 am— using the same type of fertilizer as the previous year when watering was not restricted.
7. The instructions left by Senske stated that the lawn should be watered the same day after 3 p.m. – a clear violation of the KID watering schedule that would have subjected me to a penalty from KID. The next watering for my lawn the lawn could not be watered wasn’t until June 4, Thursday afternoon, two days after the fertilizer was applied.
8. I watered the lawn for 30 minutes per zone on Thursday afternoon as permitted by the KID.
9. Within one week the lawn began to turn brown. Within two weeks the lawn appeared to be dead (this contrasts with my next door neighbor’s lawn that has been treated by a different lawn service-- their lawn continues to be green).
I sent an email to Senske and had two conversations about the damage they had done to my lawn. Their only response was to apply a granular material that was supposed to provide increased water retention-- a virtually impossible outcome under the circumstances of my situation (high ambient temperatures; short watering; and surface application of a material that could only be effective if it was in contact with the roots of the turf).
We have spot watered the lawn as permitted by KID. The spot watering has made a difference—parts of the lawn no longer appear to be dead. Nonetheless, my lawn has been an embarrassment all summer, and I have had to explain to neighbors inquiring as to what happened to it.
Senske made a severe mistake that severely damaged my lawn: they should not have applied a standard, high-growth fertilizer when they knew it could not be adequately watered. Even worse, they applied that fertilizer two days before the lawn could be watered, even if inadequately for that fertilizer.
The consequence of their mistake was that my lawn was severely burned. All Senske offered to do was to treat the lawn with a granular material that had no plausible chance of restoring the lawn from its burned condition without sufficient water.
Senske has not owned up to their mistake, let alone done anything meaningful to fix it. They failed to adjust their fertilizing program to work with restricted watering. After they damaged my lawn, they could have paid for domestic (City of Kennewick) water for so supplemental watering to help restore it, but they refused to do so.
A recent report by ABC News stated that over 5500 complaints were filed to the Revdex.com in 2014 due to problems with professional lawn services. It is distressing to become another one of their statistics.
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We do not have an office on site. They spraying was not authorized. There is no documentation which they can provide which will show that we ordered the service. On the occasions when I spoke with them, their position was that it was my responsibility to cancel the service. When I disputed the charge last year they told me verbally my account was cancelled. They are attempting extortion and I will not pay. Period.
Regards,
[redacted]
Good afternoon,
Please see the response from our Branch Manager for our Boise location.
Last year the customer requested we go to the property to prune their trees, we provided an estimate of $550 for the work and the customer gave us a deposit of $275. The customer called before we went to...
perform the work, and requested that we not prune the Apple tree that was part of the original proposal, but still wanted the other work completed. We performed the other work, and adjusted the estimate to $400, leaving a balance of $125, which the customer paid. We let the customer know that if they would like the Apple pruned in the fall, to call us and we would honor the amount of the adjustment to prune just the Apple tree. This price doesn’t reflect the normal cost of a second trip, but we agreed that it was not the best time of year to prune the Apple tree how they wanted it. We did not receive any feedback from the customer after the original work was performed and the remaining balance on the original work was paid promptly. We received a call from the customer in late January to return and prune the Apple tree, which we agreed to do for $150 based on the previous conversation. One of our supervisors went to the site to look at the tree, spoke to the customer, and scheduled a crew for four days later. When the crew arrived, someone at the property requested that our crew do additional pruning on the property, stating that we had not done enough on the previous visit (6 months prior). Our crew called the supervisor to verify the work that was agreed upon with the customer, which only included the Apple tree, for $150.
[redacted] | Boise Branch Manager
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]
THANKS SO MUCH FOR YOUR EFFORTS ON MY PART!
Mr. [redacted],First of all I would like to extend my apologies for the issues you are having. I have reached out to the branch manager in attempt to resolve any issues. His response is as follows
We have repaired this hole about two months ago in Spring of 2016. Our field maintenance...
supervisor repaired the hole himself. The customer was indeed notified of the repair and accepted the repair as acceptable. Senske was aware of the customer complaint, so we immediately took action when the weather was safe to repair the hole. Senske has done the repair and received sign off by the customer as good and complete. There will be no refund on services as Senske has made good on any and all repairs. We have not heard of any further complaints until recently, now that the balance is due.