Good morning, In regards to Mr.S [redacted] complaint, I would like to apologize that he is not happy with his servicesWe here at Senske Lawn & Tree care pride ourselves in excellent customer service and want to work with him to earn his satisfactionI do show that Mr.S [redacted] was on our lawn care program that comes with a satisfaction guarantee with itAfter looking into his account, it does not appear that we were ever notified that he was still having a problem with weeds and that we have never gone to his property to do any kind of rechecks to treat for weedsWe would like to be able to work with him and get the weed problem taken care of for him as that is what we wanted us to do from the beginningDepending on the condition of the lawn and what time of year we have started it may take a couple of applications to get the weeds under control as it is a processUnfortunately, sometimes the process takes longer than others and with the weather and soil conditions it may take a little longer than expectedI know that Timm our branch manager for his area has tried to contact him along with Mike our applications supervisor to see if they can get together and get things back on trackWe are more than happy to work with Mr.S [redacted] in this matter and hope to hear from him soon so that we canIf you have any other questions, please feel free to contact us at 509-535-
To Whom It May Concern;I wanted to apologize for the service that Mr [redacted] feels like he receivedIt is our company policy that you are not allowed to cancel your services via our website for the fact of we are wanting to verbally communicate with our customer on what went wrongWe pride our selves in not only delivering excellent customer service but listening to the voices of our customersWe appreciate it when our customers take the time to provide us with feed back regardless if it is good or badWe find that it is one of the most important steps in improving our companyMr [redacted] will be receiving a refund check in the amount of $for the services he received that he had tried to cancel.Again, we would like to apologize for the service that Mr [redacted] has received and hope that in the future he will keep us in mind.Sincerely, [redacted] Senske Lawn & Tree Care
Good morning, In regards to the complaint from Tom at [redacted] we would like to apologize for his frustrationsIt appears that we provided him with some services that he was unsatisfied with and got signed up for some additional services that he did not authorizeAfter talking with Chris , our Branch Manager, it appears that they have been unable to catch each other either via the phone or emailTom has requested that we credit his account the $and Chris has agreed to do soAs of 9/2/2015, his account has been cancelled and a credit has been issued to zero out his account Again, we here at Senske Services pride ourselves in excellent customer service and would like to apologize again for any of frustrations and inconveniencesPlease let me know if there is anything else that I can do to help in this matter
I apologize that Mr[redacted] was not happy with my findingsAgain, we pride our selves in excellent customer service and have not been in business for over years by wronging our customersAfter further discussion, we will credit his account the $and will void his warrantyHis account has been closed and we will no longer provide him services
Complaint: [redacted] I am rejecting this response because: This was not fixed as Senske is saying Attached is a pictures taken today 6/30/showing the hole still not fixed No one has come out and especially had us sign off on work being done I would like to see that said documentation We have had some calls from various people at Senske saying they will be out and no one has ever showed up That is why we are beyond frustrated as well as the time length this has gone on Sincerely, [redacted]
Good morning, I am sorry to hear that Mrs[redacted] has had some issues with our irrigation departmentI have been in contact with [redacted] in our Yakima office and he has been trying to get ahold of her in regards to what all had happenedHe has agreed with her request to credit her account the $ but would still like to talk with her to help better his departmentWe hope that in the future she will give us another chance to provide her with the service that she deserves
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID and have spoke with the area Managers Both seem to be upset that the companies initial response was form letter We have spoke about their intentions to remedy the situation and at this time I am satisfied with how they are going the situation Regards, Reid S [redacted]
Complaint: [redacted] I am rejecting this response because: Completely unrelated to what happened but does demonstrate what happens when you have a receptionist who 4X took a message with the detail, relayed it to a service manager WHO FAILED TO CALL ME BACK! The "blowout" you described is unrelated to any startup Here is the sequence You Come out and shut off the system in the fall as scheduled Approximately weeks later after a freeze and a semi-thawI come into work and there is ice all over the outside wall by the backflow valve and water is still spraying the buildingYour guy comes out 4PM on Friday and shuts off the water valve...and says someone (Senske) forgot to shut off the outside water valve when it was winterserviced.He can't replace because it's cold and getting dark.."We will do it in the spring when WE turn it onThis spring (Senske) HE comes out apparently turns on the system and says "it's leaking" I can't turn it on until YOU(me) replaces the valveI call Senske and say you clearly erred by FAILING TO SHUT OFF THE WATER...you fix itSENSKE tells me "your problem to repair." No No No No At that point I (ME) have neither turned on or shut off anything YOU SHOULD HAVE THE SERVICE RECORD Now it has become more complicated..you dragged your feet put me through this nonesense, ignored also now the call from the landscaper who referred you to me (He is not happy)I bought the cracked joint at the backflow (part of the valve) and had it replace so as not to lose worth of plants You owe me $ (For The Valve Joint Source Side) and $for install.) I have saved the broken valve for you You could have fixed this with your part and labor for less than $ if the SERVICE MANAGER HAD CALLED ME BACK ONE OF THE TIMES I CALLEDI saved yu 3x this amount by saving the plantsSheez!! Sincerely, [redacted] ***
Mr [redacted] ,First of all I would like to extend my apologies for the issues you are havingI have reached out to the branch manager in attempt to resolve any issuesHis response is as follows We have repaired this hole about two months ago in Spring of Our field maintenance supervisor repaired the hole himself The customer was indeed notified of the repair and accepted the repair as acceptableSenske was aware of the customer complaint, so we immediately took action when the weather was safe to repair the holeSenske has done the repair and received sign off by the customer as good and completeThere will be no refund on services as Senske has made good on any and all repairsWe have not heard of any further complaints until recently, now that the balance is due
Good afternoon, We are sorry to hear that Mrs[redacted] is not happy with the services that have been provided for her at her homeIn regards, to us damaging her lawn is where we are going to have to disagreeAs, you know the Kennewick Irrigation District has placed a watering restriction to a lot of our customersWe here have worked diligently at working around everyones watering schedules and changing materials around to do what is best for the lawnOn, June 3rd, we applied a liquid fertilizer along with insect control and herbicide for the weedsThe material that we used was a slow release designed to be used in hot weatherAlong with us applying the material, there was also a invoice that was left on the door that had instructions for wateringThis material that was used on her property was used on all of our other properties as wellUnfortunately, with the watering restriction everyone is in the same place and is finding additional ways to water besides the days that they are allotted under the restrictionWe talked with [redacted] on 6/and he was concerned that we had came out to do an application that he was not going to be able to water in and felt that the fertilizer damaged his lawnAfter a lengthily conversation, we came to the agreement that we would not apply anymore fertilizer for this season and we would revaluate the turf this fall and removed the charge for the application that was appliedwe also discussed about possibly providing them with an overseeding in the fall if the watering condition have changedWatering is a big factor with any type of solution that may need to be doneWatering alone with just the days they are allotted from KID is not enough to fix the turf and or any repairs that may need to be done due to lack waterOn, June 18th, we did go apply a watering agent that would help at no chargeThe purpose of the watering agent is to help the soil retain moisture by 20-60% depending on the amount of water that has been applied to the turfThis material only works if the turf is being watered regularlyWe offered to take her hoses and sprinklers to help aide her in watering the turf from her domestic water and she didn't feel that was sufficient enoughShe was wanting us to provide her with a watering truck which is something that we don't have nor a service that we provide to our customersAs you know especially in hot weather not only is it important to continually provide the turf and plants with fertilizer, herbicide, insecticide to help it undergo the stress, water is a main componentWatering only times a week is no where near enough water to keep a lawn healthy little lone greenOur position as lawn care professionals is to do what is best for the lawn and provide the homeowner on what they need to do to keep up their end of the processHer services has been suspended until next season as per the request of ***In the fall, we will assess the lawn and together we can determine if a reseeding needs to be doneRegardless, of whatever type of solution is done on the turf, watering is still going to be the main key to the processWe know that the restrictions are not going to change and again, this is where she will need to use another source for waterWe here at Senske pride ourselves in providing excellent customer service and doing what is best for our customers investmentsWith that being said, we are depending on our customers to do their part to help us provide the best service for their investmentAgain, we are sorry that she is not happy with the services that she was provided and will be looking forward to assessing the lawn in the fallSincerely, Senske Services
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFiles with explanation and documentation are attached.Regards, [redacted] Revdex.com: Senske’s response to my complaint, that Senske damaged my lawn, is essentially non-responsive The facts related to the damage are clear, straightforward, and not disputed by Senske: I retained Senske to provide professional lawn care In response to the severe draught affecting the region this year, Kenniwick Irrigation District (KID) restricted the use of irrigation water for residential lawns to two 30-minute per zone applications per week Most lawn professionals in the area have recommended not fertilizing lawns, as the restricted watering essentially makes the lawns go dormant, and fertilizer can cause severe turf burning if the fertilizer is not adequately watered Senske was contacted by KID in May to remind them about the KID watering schedule (see attached news article with watering schedule and penalties) KID invited local lawn services, including Senske, to a meeting (see attached email message between [redacted] and KID Customer Service My residence is at [redacted] ***the address ends in a so I am allowed to water Monday a.mand Thursday p.m Senske applied their standard fertilizer for June on Tuesday, June at 9:am— using the same type of fertilizer as the previous year when watering was not restricted The instructions left by Senske stated that the lawn should be watered the same day after p.m– a clear violation of the KID watering schedule that would have subjected me to a penalty from KIDThe next watering for my lawn the lawn could not be watered wasn’t until June 4, Thursday afternoon, two days after the fertilizer was applied I watered the lawn for minutes per zone on Thursday afternoon as permitted by the KID Within one week the lawn began to turn brown Within two weeks the lawn appeared to be dead (this contrasts with my next door neighbor’s lawn that has been treated by a different lawn service-- their lawn continues to be green) I sent an email to Senske and had two conversations about the damage they had done to my lawnTheir only response was to apply a granular material that was supposed to provide increased water retention-- a virtually impossible outcome under the circumstances of my situation (high ambient temperatures; short watering; and surface application of a material that could only be effective if it was in contact with the roots of the turf) We have spot watered the lawn as permitted by KID The spot watering has made a difference—parts of the lawn no longer appear to be dead Nonetheless, my lawn has been an embarrassment all summer, and I have had to explain to neighbors inquiring as to what happened to it Senske made a severe mistake that severely damaged my lawn: they should not have applied a standard, high-growth fertilizer when they knew it could not be adequately watered Even worse, they applied that fertilizer two days before the lawn could be watered, even if inadequately for that fertilizer The consequence of their mistake was that my lawn was severely burned All Senske offered to do was to treat the lawn with a granular material that had no plausible chance of restoring the lawn from its burned condition without sufficient water Senske has not owned up to their mistake, let alone done anything meaningful to fix itThey failed to adjust their fertilizing program to work with restricted wateringAfter they damaged my lawn, they could have paid for domestic (City of Kennewick) water for so supplemental watering to help restore it, but they refused to do so A recent report by ABC News stated that over complaints were filed to the Revdex.com in due to problems with professional lawn services It is distressing to become another one of their statistics [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below The technician came to the property aloneHe was able to blow out one sprinkler zone through removal of one sprinkler head, but the other three zones were not blown outHe told me to install a blow out, as I described before, but did not mention anything about culinary water contaminationI am certain that I did not leave the property before he was done because I was trying to learn how to winterize sprinklers so that I might be able do it myself in the futureI have attached my receipt from another sprinkler company that I called to blow out my sprinklers after this incidentThe price is lower than Senske's because I am a repeat customer with the Millcreek Sprinkler company Regards, [redacted]
Good afternoon, We are sorry to hear that Mrs [redacted] is not happy with her services with usI can understand where she might have thought that her services were only for one year since she pre paid for themIt is stated on both the front and back of our invoices that services are continuous year after year unless you notify us differentlySo besides the invoices, we sent out two Customer Prepay letters offering a prepay discount for the upcoming season and stating that we will be out when weather permits, and notified them by text message several days before each service was providedAfter also looking into her account, there doesn't appear to be anything showing that she was dissatisfied with the services that were providedWe would like to know if there was a problem on why she didn't want to continue.I apologize that no one called her in regard to the denial of the creditsUnfortunately, we feel that we provided services along with plenty of different types of notifications that we were coming and or that we were there and feel that the bills need to be paidAs of Friday, August 28th, her account has been cancelled and has not been referred to a third party collection agency We here at Senske Lawn & Tree Care, pride ourselves in excellent customer service and hope that in the future that we can provide services them for them again
I appreciate the Revdex.com working on my behalfI wonder if the "further discussion" was that I filed a complaint with the Attorney General's officeThis is an entirely odious businessI hope that by crediting my account $and closing it, they will also get rid of the $in late fees they are claiming Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Good afternoon,We are sorry that [redacted] feels like her services with us were unsatisfactoryPlease see below the message from our branch manager.I was with [redacted] when he did the blow outWhat was told to the customer is that she needed a backflow to avoid potential contamination of her culinary water if a Aline breaks and tie in points to make the blow out process much more efficientHowever, we can blow out the lines and and we did by tapping into each lateral lineThe customer was there and said okay before she left to run an errandHer system was winterized properly and feel that she was charged correctlyAgain, we apologize for any inconvenience this may have caused herPlease contact us if there is any further questions.Thank you
Good morning, In regards to Mr.S [redacted] complaint, I would like to apologize that he is not happy with his servicesWe here at Senske Lawn & Tree care pride ourselves in excellent customer service and want to work with him to earn his satisfactionI do show that Mr.S [redacted] was on our lawn care program that comes with a satisfaction guarantee with itAfter looking into his account, it does not appear that we were ever notified that he was still having a problem with weeds and that we have never gone to his property to do any kind of rechecks to treat for weedsWe would like to be able to work with him and get the weed problem taken care of for him as that is what we wanted us to do from the beginningDepending on the condition of the lawn and what time of year we have started it may take a couple of applications to get the weeds under control as it is a processUnfortunately, sometimes the process takes longer than others and with the weather and soil conditions it may take a little longer than expectedI know that Timm our branch manager for his area has tried to contact him along with Mike our applications supervisor to see if they can get together and get things back on trackWe are more than happy to work with Mr.S [redacted] in this matter and hope to hear from him soon so that we canIf you have any other questions, please feel free to contact us at 509-535-
To Whom It May Concern;I wanted to apologize for the service that Mr [redacted] feels like he receivedIt is our company policy that you are not allowed to cancel your services via our website for the fact of we are wanting to verbally communicate with our customer on what went wrongWe pride our selves in not only delivering excellent customer service but listening to the voices of our customersWe appreciate it when our customers take the time to provide us with feed back regardless if it is good or badWe find that it is one of the most important steps in improving our companyMr [redacted] will be receiving a refund check in the amount of $for the services he received that he had tried to cancel.Again, we would like to apologize for the service that Mr [redacted] has received and hope that in the future he will keep us in mind.Sincerely, [redacted] Senske Lawn & Tree Care
Good morning, In regards to the complaint from Tom at [redacted] we would like to apologize for his frustrationsIt appears that we provided him with some services that he was unsatisfied with and got signed up for some additional services that he did not authorizeAfter talking with Chris , our Branch Manager, it appears that they have been unable to catch each other either via the phone or emailTom has requested that we credit his account the $and Chris has agreed to do soAs of 9/2/2015, his account has been cancelled and a credit has been issued to zero out his account Again, we here at Senske Services pride ourselves in excellent customer service and would like to apologize again for any of frustrations and inconveniencesPlease let me know if there is anything else that I can do to help in this matter
I apologize that Mr[redacted] was not happy with my findingsAgain, we pride our selves in excellent customer service and have not been in business for over years by wronging our customersAfter further discussion, we will credit his account the $and will void his warrantyHis account has been closed and we will no longer provide him services
Complaint: [redacted] I am rejecting this response because: This was not fixed as Senske is saying Attached is a pictures taken today 6/30/showing the hole still not fixed No one has come out and especially had us sign off on work being done I would like to see that said documentation We have had some calls from various people at Senske saying they will be out and no one has ever showed up That is why we are beyond frustrated as well as the time length this has gone on Sincerely, [redacted]
Good morning, I am sorry to hear that Mrs[redacted] has had some issues with our irrigation departmentI have been in contact with [redacted] in our Yakima office and he has been trying to get ahold of her in regards to what all had happenedHe has agreed with her request to credit her account the $ but would still like to talk with her to help better his departmentWe hope that in the future she will give us another chance to provide her with the service that she deserves
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID and have spoke with the area Managers Both seem to be upset that the companies initial response was form letter We have spoke about their intentions to remedy the situation and at this time I am satisfied with how they are going the situation Regards, Reid S [redacted]
Complaint: [redacted] I am rejecting this response because: Completely unrelated to what happened but does demonstrate what happens when you have a receptionist who 4X took a message with the detail, relayed it to a service manager WHO FAILED TO CALL ME BACK! The "blowout" you described is unrelated to any startup Here is the sequence You Come out and shut off the system in the fall as scheduled Approximately weeks later after a freeze and a semi-thawI come into work and there is ice all over the outside wall by the backflow valve and water is still spraying the buildingYour guy comes out 4PM on Friday and shuts off the water valve...and says someone (Senske) forgot to shut off the outside water valve when it was winterserviced.He can't replace because it's cold and getting dark.."We will do it in the spring when WE turn it onThis spring (Senske) HE comes out apparently turns on the system and says "it's leaking" I can't turn it on until YOU(me) replaces the valveI call Senske and say you clearly erred by FAILING TO SHUT OFF THE WATER...you fix itSENSKE tells me "your problem to repair." No No No No At that point I (ME) have neither turned on or shut off anything YOU SHOULD HAVE THE SERVICE RECORD Now it has become more complicated..you dragged your feet put me through this nonesense, ignored also now the call from the landscaper who referred you to me (He is not happy)I bought the cracked joint at the backflow (part of the valve) and had it replace so as not to lose worth of plants You owe me $ (For The Valve Joint Source Side) and $for install.) I have saved the broken valve for you You could have fixed this with your part and labor for less than $ if the SERVICE MANAGER HAD CALLED ME BACK ONE OF THE TIMES I CALLEDI saved yu 3x this amount by saving the plantsSheez!! Sincerely, [redacted] ***
Mr [redacted] ,First of all I would like to extend my apologies for the issues you are havingI have reached out to the branch manager in attempt to resolve any issuesHis response is as follows We have repaired this hole about two months ago in Spring of Our field maintenance supervisor repaired the hole himself The customer was indeed notified of the repair and accepted the repair as acceptableSenske was aware of the customer complaint, so we immediately took action when the weather was safe to repair the holeSenske has done the repair and received sign off by the customer as good and completeThere will be no refund on services as Senske has made good on any and all repairsWe have not heard of any further complaints until recently, now that the balance is due
Good afternoon, We are sorry to hear that Mrs[redacted] is not happy with the services that have been provided for her at her homeIn regards, to us damaging her lawn is where we are going to have to disagreeAs, you know the Kennewick Irrigation District has placed a watering restriction to a lot of our customersWe here have worked diligently at working around everyones watering schedules and changing materials around to do what is best for the lawnOn, June 3rd, we applied a liquid fertilizer along with insect control and herbicide for the weedsThe material that we used was a slow release designed to be used in hot weatherAlong with us applying the material, there was also a invoice that was left on the door that had instructions for wateringThis material that was used on her property was used on all of our other properties as wellUnfortunately, with the watering restriction everyone is in the same place and is finding additional ways to water besides the days that they are allotted under the restrictionWe talked with [redacted] on 6/and he was concerned that we had came out to do an application that he was not going to be able to water in and felt that the fertilizer damaged his lawnAfter a lengthily conversation, we came to the agreement that we would not apply anymore fertilizer for this season and we would revaluate the turf this fall and removed the charge for the application that was appliedwe also discussed about possibly providing them with an overseeding in the fall if the watering condition have changedWatering is a big factor with any type of solution that may need to be doneWatering alone with just the days they are allotted from KID is not enough to fix the turf and or any repairs that may need to be done due to lack waterOn, June 18th, we did go apply a watering agent that would help at no chargeThe purpose of the watering agent is to help the soil retain moisture by 20-60% depending on the amount of water that has been applied to the turfThis material only works if the turf is being watered regularlyWe offered to take her hoses and sprinklers to help aide her in watering the turf from her domestic water and she didn't feel that was sufficient enoughShe was wanting us to provide her with a watering truck which is something that we don't have nor a service that we provide to our customersAs you know especially in hot weather not only is it important to continually provide the turf and plants with fertilizer, herbicide, insecticide to help it undergo the stress, water is a main componentWatering only times a week is no where near enough water to keep a lawn healthy little lone greenOur position as lawn care professionals is to do what is best for the lawn and provide the homeowner on what they need to do to keep up their end of the processHer services has been suspended until next season as per the request of ***In the fall, we will assess the lawn and together we can determine if a reseeding needs to be doneRegardless, of whatever type of solution is done on the turf, watering is still going to be the main key to the processWe know that the restrictions are not going to change and again, this is where she will need to use another source for waterWe here at Senske pride ourselves in providing excellent customer service and doing what is best for our customers investmentsWith that being said, we are depending on our customers to do their part to help us provide the best service for their investmentAgain, we are sorry that she is not happy with the services that she was provided and will be looking forward to assessing the lawn in the fallSincerely, Senske Services
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFiles with explanation and documentation are attached.Regards, [redacted] Revdex.com: Senske’s response to my complaint, that Senske damaged my lawn, is essentially non-responsive The facts related to the damage are clear, straightforward, and not disputed by Senske: I retained Senske to provide professional lawn care In response to the severe draught affecting the region this year, Kenniwick Irrigation District (KID) restricted the use of irrigation water for residential lawns to two 30-minute per zone applications per week Most lawn professionals in the area have recommended not fertilizing lawns, as the restricted watering essentially makes the lawns go dormant, and fertilizer can cause severe turf burning if the fertilizer is not adequately watered Senske was contacted by KID in May to remind them about the KID watering schedule (see attached news article with watering schedule and penalties) KID invited local lawn services, including Senske, to a meeting (see attached email message between [redacted] and KID Customer Service My residence is at [redacted] ***the address ends in a so I am allowed to water Monday a.mand Thursday p.m Senske applied their standard fertilizer for June on Tuesday, June at 9:am— using the same type of fertilizer as the previous year when watering was not restricted The instructions left by Senske stated that the lawn should be watered the same day after p.m– a clear violation of the KID watering schedule that would have subjected me to a penalty from KIDThe next watering for my lawn the lawn could not be watered wasn’t until June 4, Thursday afternoon, two days after the fertilizer was applied I watered the lawn for minutes per zone on Thursday afternoon as permitted by the KID Within one week the lawn began to turn brown Within two weeks the lawn appeared to be dead (this contrasts with my next door neighbor’s lawn that has been treated by a different lawn service-- their lawn continues to be green) I sent an email to Senske and had two conversations about the damage they had done to my lawnTheir only response was to apply a granular material that was supposed to provide increased water retention-- a virtually impossible outcome under the circumstances of my situation (high ambient temperatures; short watering; and surface application of a material that could only be effective if it was in contact with the roots of the turf) We have spot watered the lawn as permitted by KID The spot watering has made a difference—parts of the lawn no longer appear to be dead Nonetheless, my lawn has been an embarrassment all summer, and I have had to explain to neighbors inquiring as to what happened to it Senske made a severe mistake that severely damaged my lawn: they should not have applied a standard, high-growth fertilizer when they knew it could not be adequately watered Even worse, they applied that fertilizer two days before the lawn could be watered, even if inadequately for that fertilizer The consequence of their mistake was that my lawn was severely burned All Senske offered to do was to treat the lawn with a granular material that had no plausible chance of restoring the lawn from its burned condition without sufficient water Senske has not owned up to their mistake, let alone done anything meaningful to fix itThey failed to adjust their fertilizing program to work with restricted wateringAfter they damaged my lawn, they could have paid for domestic (City of Kennewick) water for so supplemental watering to help restore it, but they refused to do so A recent report by ABC News stated that over complaints were filed to the Revdex.com in due to problems with professional lawn services It is distressing to become another one of their statistics [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below The technician came to the property aloneHe was able to blow out one sprinkler zone through removal of one sprinkler head, but the other three zones were not blown outHe told me to install a blow out, as I described before, but did not mention anything about culinary water contaminationI am certain that I did not leave the property before he was done because I was trying to learn how to winterize sprinklers so that I might be able do it myself in the futureI have attached my receipt from another sprinkler company that I called to blow out my sprinklers after this incidentThe price is lower than Senske's because I am a repeat customer with the Millcreek Sprinkler company Regards, [redacted]
Good afternoon, We are sorry to hear that Mrs [redacted] is not happy with her services with usI can understand where she might have thought that her services were only for one year since she pre paid for themIt is stated on both the front and back of our invoices that services are continuous year after year unless you notify us differentlySo besides the invoices, we sent out two Customer Prepay letters offering a prepay discount for the upcoming season and stating that we will be out when weather permits, and notified them by text message several days before each service was providedAfter also looking into her account, there doesn't appear to be anything showing that she was dissatisfied with the services that were providedWe would like to know if there was a problem on why she didn't want to continue.I apologize that no one called her in regard to the denial of the creditsUnfortunately, we feel that we provided services along with plenty of different types of notifications that we were coming and or that we were there and feel that the bills need to be paidAs of Friday, August 28th, her account has been cancelled and has not been referred to a third party collection agency We here at Senske Lawn & Tree Care, pride ourselves in excellent customer service and hope that in the future that we can provide services them for them again
I appreciate the Revdex.com working on my behalfI wonder if the "further discussion" was that I filed a complaint with the Attorney General's officeThis is an entirely odious businessI hope that by crediting my account $and closing it, they will also get rid of the $in late fees they are claiming Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
We have reviewed this situation and resolved it with the customer
Good afternoon,We are sorry that [redacted] feels like her services with us were unsatisfactoryPlease see below the message from our branch manager.I was with [redacted] when he did the blow outWhat was told to the customer is that she needed a backflow to avoid potential contamination of her culinary water if a Aline breaks and tie in points to make the blow out process much more efficientHowever, we can blow out the lines and and we did by tapping into each lateral lineThe customer was there and said okay before she left to run an errandHer system was winterized properly and feel that she was charged correctlyAgain, we apologize for any inconvenience this may have caused herPlease contact us if there is any further questions.Thank you