Senske Services

Has anyone been happy with these people recently?

Talk about a bunch of mopes! The bug guy sprayed insecticide on my veggie plants (he didn't see me watching him) and then when I stopped him he said my wife told him to do it. I challenged his distortion and so he started to argue with me. Needless to say I ran the bd off and called in a complaint to Senske and asked that the boss come by my house. He called, said the man denied doing it. The supervisor said he would come by but never showed up and never called. This is the second Senske supervisor this year I asked to come by my house who failed to follow through.

I have never used Senske, and after this debacle I never will.

I received a collection notice that included an invoice stating I was owed for services from Senske. Here's the issues:

- The company address is in Kennewick, a city about 180 miles from me. If I was to contact a lawn service provider, I would find one in Spokane. (I have taken care of my lawn by myself for years, and have no plans to change that.)

- The "invoice" shows a service date of March 2019, at 5AM. Aside from the fact that I have never, ever had contact with Senske, the day and time provided is laughable at best. In March, there was still snow on the ground. Nor would I ever ask for a service at such an unholy hour.

- The address they claim they serviced is an address I have never resided at.

- I have never signed a contract for services with Senske, nor has one been produced.

- Their collection firm, whom I have never had contact with until today, has reported this on my otherwise sterling credit. This is entirely unacceptable.

Review: After receiving a flyer in 2014 I called and asked for lawn care services for 2014. I was very happy with the services provided however we chose not to continue services in 2015.

In early 2015 I received a flyer offering renewal of services at a discount. I did not respond to the flyer because we were choosing not to continue for 2015.

Senske twice sprayed our lawns in 2015. I was told upon my calls that Senske automatically renews the services unless we let them know. I informed them I never was told this when I first requested the services and that I even received a flyer in early 2015 offering new services for this year. I was told upon my first call that a request to credit my account would be placed and a supervisor would contact me. I never heard back and after receiving an additional bills days following I called again.

Upon my second call I was told they denied the credit on the account and that I would be responsible for the cost of services. After a long discussion with the customer service rep I again was told that a second request would go to the supervisor. I requested a call back. NO call back was made.

This week I received an additional billing indicating they were sending me to collections if I did not pay the amount in full. They are threatening to hurt my credit for a cost of a service I did not renew!!!

I never signed a contract and I was never told that the services would continue. In addition, The flyer received the beginning of 2015 lead me to believe my services ended in 2014. I do not feel I should be held responsible for the cost of these services which total over $170 in that I never requested continued services, never signed a contract for continued services and was never informed at the first contact that services would continue.Desired Settlement: I would like Senske to remove the pending amount from my account. In addition, I would like correction made immediately to any collections that may have moved forward.

Business

Response:

Good afternoon,

We are sorry to hear that Mrs. [redacted] is not happy with her services with us. I can understand where she might have thought that her services were only for one year since she pre paid for them. It is stated on both the front and back of our invoices that services are continuous year after year unless you notify us differently. So besides the invoices, we sent out two Customer Prepay letters offering a prepay discount for the upcoming season and stating that we will be out when weather permits, and notified them by text message several days before each service was provided. After also looking into her account, there doesn't appear to be anything showing that she was dissatisfied with the services that were provided. We would like to know if there was a problem on why she didn't want to continue.I apologize that no one called her in regard to the denial of the credits. Unfortunately, we feel that we provided services along with plenty of different types of notifications that we were coming and or that we were there and feel that the bills need to be paid. As of Friday, August 28th, her account has been cancelled and has not been referred to a third party collection agency.

We here at Senske Lawn & Tree Care, pride ourselves in excellent customer service and hope that in the future that we can provide services them for them again.

Review: As with many that have filed a complaint here, mine also has to do with continuing service after I had canceled the service multiple times. I canceled my service via email, talking with company representatives, etc. and yet the service continued. The company would not take my email to cancel service, they require a verbal confirmation to cancel service, which I did multiple times, yet Senske has no record of me canceling service. They can't find any recorded calls. How convenient that they've don't have any records. This company is a scam and I highly recommend anyone from using their service, and if you do, good luck trying to get it canceled.Desired Settlement: I would like a refund of the latest services rendered that I did not want, for services I had tried to stop multiple times. The supervisor refused my "claim" and informed me that if I did not pay my account balance in less than 30 days they would send it to collections and would damage my credit in doing so, they made zero effort to settle this, they just called me a liar, and threatened to "hurt my credit". What a scam.

Business

Response:

To Whom It May Concern;I wanted to apologize for the service that Mr. [redacted] feels like he received. It is our company policy that you are not allowed to cancel your services via our website for the fact of we are wanting to verbally communicate with our customer on what went wrong. We pride our selves in not only delivering excellent customer service but listening to the voices of our customers. We appreciate it when our customers take the time to provide us with feed back regardless if it is good or bad. We find that it is one of the most important steps in improving our company. Mr. [redacted] will be receiving a refund check in the amount of $116.00 for the services he received that he had tried to cancel.Again, we would like to apologize for the service that Mr. [redacted] has received and hope that in the future he will keep us in mind.Sincerely,[redacted]Senske Lawn & Tree Care

Review: I called Senske (from yellowpages) to inquire as to if they did sprinkler system repair as my system was leaking. The rep said they did but would not have anyone in my town for 10 days. I said I would look elsewhere for service since I couldn't wait that long. The Senske rep said, no let us take your number and we'll call you when we are in town and if you don't have it fixed yet we can stop by and take a look. But we wont make a service call unless we talk to you first and confirm it. I said OK and gave them my number. As anticipated I went elsewhere and had the leak fixed within 3 days. Forgot all about Senske. Two weeks later I come home from work to find a bill from Senske on my door saying they stopped by but could find no leak in the sprinkler system. I never talked to them after the first inquiry, no one was home when they stopped by, no one authorized the service call. I am NOT paying this bill!!! This is bordering on a fraudulent scam! I've called 3 times and explained it to them. They keep saying they will look into it, but I never got a call back and now I am getting late collection notices. Time for Revdex.com.Desired Settlement: Get Senske to admit their shady practices and quit sending me bills for service I did not request or authorize, and they did not perform.

Business

Response:

We are sorry to hear that Mr.[redacted] was not happy with the service that we provided for him. I have forwarded his complaint to the branch manager, [redacted], for review. After more information is gathered I am more than confident that [redacted] will make it right with Mr.[redacted].

Please let us know if there is anything else that we may need to do to get this complaint closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9619876, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Unresponsive, not a proposed resolution. This is the exact same response I have received from Senske since I first disputed this unauthorized service call in May "[redacted] will look into it". I waited two full days before rejecting this response, to see if Senske would actually take some action to resolve this time. Nothing. This is why I contacted Revdex.com in the first place. I look forward to seeing an actual proposed solution from Senske, but in the meantime Senske must cease and desist from sending me billings as the failure to resolve this issue is 100% on their side.

Business

Response:

I am sure that Mr. [redacted] has not gotten the response that he was looking for from our Company. I know that [redacted] has credited his account he $67.00 as of 7/29/2013. I will make sure that I pass along his frustration to the manager, [redacted]. Again, I am sorry that Mr. [redacted] has had a horrible experience with our company and hope that in the future he will give us another shot to provide him with the service he deserves.

Review: At the end of April we called Senske to have them come out and provide an estimate to do some work on our irrigation system. We were originally told that Senske charged to come out and do an estimate but when we told them other companies do not, they agreed to give us an estimate and credit it to the bill if we had Senske do the work. On 4/25/2014, a Senske employee came out and we walked down the system and described what we wanted done. He prepared an “estimate” but informed us that it was only an estimate and could change after they got into the work. We agreed and authorized Senske to proceed with the work. When Senske left, they did not leave us a bill for the “service call” as they always do because that was the prior agreement for providing an estimate.

On 5/5/2014, Senske came out and added 7 small sprayers and a filter. They were here less than 30 minutes. The estimate was based on 3 hours to do the work. Therefore, the bill should have been adjusted to account for the reduced labor. On 5/19/2014 we received a statement for $493.86 for the following services: 5/15/2014, Spring Lawn Care, $48.74; 5/15/2014, Spring Plant Health Care, $67.15; 5/5/2014, Irrigation Project, $296.74; 4/25/2014, Irrigation Service Call (provide estimate), $81.23; for a total of $493.86.

We went on-line and paid the first 2 bills as they were not in dispute. I filled out the Contact Us by E-Mail form on-line and it said I would get a call to follow up. I never received a call, but received another invoice dated 6/24/2014, titled Notice of Balance Past Due for $384.12 which now included a billing charge for $6.15. It had a statement that said “If you wish to discuss any issues related to your service(s), please contact our office immediately.”

I then called Senske on 6/27/2014 to express my frustration to a customer service representative who said he understood and would have a manager call me. This is the second time I contacted Senske in regard to these charges. Also, during this time there has been no contact by Senske to provide any lawn or plant care even though all of those charges were paid. Again no one from Senske has contacted us to discuss the issue as we had been promised twice.

Instead of contacting me, Senske has now sent me another Notice of Balance Past Due dated 7/14/2014 for $384.12. This time they included the following language:

You have been given more than ample time and notice regarding your seriously past due balance owed our company. We have instructed our offices to discontinue further service to your property until this account has been cleared. Please note, we may not be able to fit you back into our service schedule. Your account may also be subject to additional charges in order for Senske to continue to maintain your property after payment is received. Your immediate attention is required.

Understand this is our FINAL NOTICE. Should you wish one last opportunity to clear your account, we would ask that you do so within ten days of receipt of this letter…

All lawn and shrub service has been cancelled by Senske even though all those bills, which were never in dispute, were paid in full.

Even with repeat requests, no manager has returned our calls while their customer service representatives tell the customers a manager will get back with them. Again, on July 16, 2014 we contacted Senske by phone in an effort to resolve this and were told a manager would get back with us. We have been a Senske customer for years, paid our bills, and have never been treated like this.

Again, we request Senske re-examine the facts associated with the work and the associated charges and consider a proper and fair adjustment to the bill. We would be more than happy to pay a fair bill that follows what we were promised.Desired Settlement: Senske needs to deal fairly with their customers, honor their commitments, adjust bills based on work performed and get back with customers when there is a dispute. Delete the $81.23 charge and reduce the $296.74 charge from threehours labor to at the most one hour of labor.

Business

Response:

Good afternoon,

Sorry for the delay in response in regards to [redacted] complaint. I know that him and [redacted], our Maintenance Manager, have been in contact via email several times and I believe everything has been worked out. We here at Senske Lawn & Tree Care take pride in the customer service that we provide and I apologize for any inconvenience this may have caused. It appears that [redacted] has credited [redacted]'s account in the last week a total of $217.38 which leaves a remaining balance of $166.74 for some irrigation work that was provided back in April and May of 2014. I am not sure on what all took place with these bills but I believe that the $166.74 was the total amount owed with both [redacted] and [redacted].

Again, I apologize for any inconvenience and if there is anything else that I can help with please feel free to let me know.

Sincerely,

Office Manager

Senske Lawn & Tree Care

Review: This spring Senske came to my home and provided a treatment to my trees. I did not authorize or request this service be performed. Despite me telling them I would not be paying the bill for this service, they continue to bill me and are now threatening collections.Desired Settlement: Senske needs to not bill me for services I did not request them to perform.

Business

Response:

I am responding in regards to the complaint from Mr. [redacted]

[redacted]. On the 8th of July, [redacted] the branch manager in our Coeur D'Alene

office credited his account in the amount of $101.00. This has now cleared his

account to where he owes nothing and his account was closed.

I would like to apologize for the length of time it took to

resolve this issue and hope that in the future Mr.[redacted] may give us another

chance to prove that we are the company that he can trust.

Review: In September I called Senske to inquire about having a sprinkler valve fixed. I was told on the phone that they would charge a $69 service fee to come out (which would also cover the first hour) and at that time they would give me a price for the job before they did anything so I would know up front how much it would cost. I scheduled the appointment and someone came out (I believe his name was [redacted]). He told me that he could replace my valves and that it would only take him an hour. Since I was paying for an hour anyway he told me it would be $100 in parts plus the $69 for the hour of service for a total of $169. I asked repeatedly just so I was clear that was all it would cost and he assured me yes it would just be $169. Well, it ended up taking him the entire day. Throughout the day I would go talk to him and he kept assuring me that he would not charge me anything additional since he had quoted me $169 he said he would stick to that. Unfortunately, I have been billed substantially more than that. I ended up getting a bill for $275.15. I called and talked to the billing department about the bill and they contact the supervisor (I believe his name was [redacted] who is no longer with the company) and they agreed to lower it to $215.80. It did not seem fair since I was quoted $169 but I agreed and paid that amount. Now I continue to be billed for an additional $59.35 which has accrued interest and I am now receiving notices that I will be sent to collections. I have tried to talk with them but they will not work with me at all.

Here are my issues with paying any additional money:

1) I was quoted $169 and that is what I should have had to pay

2) I was never given a written contract or quote and never signed anything - I would not have agreed to services if I would have known that I would have been charged so much

3) They verbally agreed to an amount of $169 and then later $215.80 on the phone after I called to complain about the bill, but now will not even honor that amount. When I spoke with [redacted] he said they would not honor that deal because the supervisor that made that deal is no longer with the company. A verbal contract is all that I had with this company and they have not honored any of them. They cannot continue to change the amount that they wish to charge for services. It seems extremely unfair and I believe that consumers should be protected against such practices.Desired Settlement: Accept the funds that I have already paid for the job, and credit my account the $65.56. Do not send my account to collections.

Business

Response:

Good morning,

I am sorry to hear that Mrs.[redacted] has had some issues with our irrigation department. I have been in contact with [redacted] in our Yakima office and he has been trying to get ahold of her in regards to what all had happened. He has agreed with her request to credit her account the $65.56 but would still like to talk with her to help better his department. We hope that in the future she will give us another chance to provide her with the service that she deserves.

Review: I started Senseca Lawn Care Weed control each month I gave the amount of time (apx 2 weeks) to see a difference in weed control and did not. My services started in May. I called in June because I did not notice a difference in my lawn they could not do a respray or spot spray because it was too close to them coming out a again. They sprayed in June there was still no difference. They came out once and did a spot spray, still no difference. When the techincian came to the door I told him my concern he told me he would take a look at let me know if there was an issue with the weeds. He did not come back to the door. I called multiple times and was told if there were weeds they could not control I would be told. I called in the last time and they told me that they would hit the weeds extra hard on the next service still nothing helped, still nothing from the tech stating that weeds was not something that their services could not take care of. Still weed issues. I called and asked if I could talk to a supervisor since the tech never left any kind of messages that weeds could not be controled. I work from home so each time they came I was at home. I was told a supervisor would contact me and come out and look at my lawn. I waited for over a week for a call from the supervisor and never recieved one. I called and canceled my services. I went out to review the company with the codes from my last service but could not, I guess because I had canceled my service. I just wanted Senske to do what they told me they could and they did not follow through. I have never used a company that just wants to take your money and run. It really makes me wonder if they just sprayed water on my lawn since it always looked the same fromt the time they sprayed to the next spray. With mutliple calls to customer service you would think they would have either took care of the weeds or told me sorry, we can not help you.Desired Settlement: I would like my money refunded for each service that I paid for. They told me that if the weeds I had wa something that they could not control then I would have been told and I was not. They came out three times and I was charged 45.00 each time and it did nothing for my lawn.

Business

Response:

[redacted] Daytime Phone: ###-###-####

E-mail: [redacted] To Whom It May Concern:

I would like to first of all say how sorry we are that Mrs. [redacted] was unhappy with her lawn care. We here at Senske take pride in our customer service and would again like to apologize for her bad experience. Due to all of the issues that she had, I have talked with [redacted] the branch manager in our Salt Lake office and he has agreed to refund her the whole amount of $135.00 that she has paid. Please allow about 2 business weeks for that refund to be received.

Again, We apologize for all that has taken place and hope that in the future she will allow us to provide her the service that she was expecting.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I chose to switch over the Senske lawn service this year. They advertised 2 free services if I signed up for the service so I thought it would save me time and I would not have to worry about it.

They offer a guarantee.. Well I am not the pickiest of customers and understand that weeds happen.. I had two types of weeds in my yard that are very hard to treat and had little to no expectation that they would be cleared up in just one year. The applicator was very polite and professional, he explained to me the ins and outs of the process and also stated a couple of times that weeds are tough and often take a couple of applications. I agreed.

Through out the service this spring/summer I noticed new weeds coming up, weeds I had never had before a long with weeds that are generally pretty easy to kill.. Dandelions, etc.. Each time being told that weeds are tough and it may take a few applications.

Well if they are using pre emergents and weed killers then why am I having weeds that never existed in my yard growing? Why am I having weeds I have not had in years growing in my yard? Something was not working, something was not right. So I called... What am I told by the phone customer service? Weeds are tough and often take a couple of applications..

I personally have treated my yard and not had this issue using simple store bought products. So I called again, and again was told weeds are tough and often take a couple of applications.. Ok it has been all spring and summer.. Where is the guarantee? What do they do for this guarantee? If they are treating my yard then I would expect to see "LESS" or things getting "BETTER" not worse..

So I contact the owner through the website. I let him know the problems I was having and I wanted to take advantage of thier guarantee.. Whatever that maybe, be it a refund of the amount of I have paid this year or if it was free treatments until the issue was resolved. It did not matter to me, just wanted them to provide the service they advertise. What do I get in the mail from Chris S[redacted]i? A letter Dated 8/31/2015 saying how sorry he was and how he values me and will take care of me. What does he offer me?

The EXACT same thing they offer everyone that walks in off the street.. The exact same thing I got when I signed up in the beginning.. 2 free applications with me signing up for another 450$ worth of service next year!! This does not fix the problem, this does not refund the money I have already spent.. Yet he wants me to spend more money on a service that he has failed to provide in the first place? What kind of guarantee is that other than none.. Customer service.. I am a customer, I paid for a service that was not at all working.. Work with the customer, do what needs to be done to at the very least make me feel like my money was well spent.Desired Settlement: As I offered initially to accept whatever he was willing to do to remedy this issue, extra application, refund, whatever.. and he was only willing to offer me what he offers everyone? I would like a refund of the money I spent with his company this year. I was willing to accept whatever service was going to fix the problem. Now I have no choice. I spent hundreds of dollars for nothing but him offering to help me spend more money on a service that did not work in the first time? Refund please. Thank you for your time.

Business

Response:

Good morning,

In regards to Mr.S[redacted] complaint, I would like to apologize that he is not happy with his services. We here at Senske Lawn & Tree care pride ourselves in excellent customer service and want to work with him to earn his satisfaction. I do show that Mr.S[redacted] was on our lawn care program that comes with a satisfaction guarantee with it. After looking into his account, it does not appear that we were ever notified that he was still having a problem with weeds and that we have never gone to his property to do any kind of rechecks to treat for weeds. We would like to be able to work with him and get the weed problem taken care of for him as that is what we wanted us to do from the beginning. Depending on the condition of the lawn and what time of year we have started it may take a couple of applications to get the weeds under control as it is a process. Unfortunately, sometimes the process takes longer than others and with the weather and soil conditions it may take a little longer than expected. I know that Timm our branch manager for his area has tried to contact him along with Mike our applications supervisor to see if they can get together and get things back on track. We are more than happy to work with Mr.S[redacted] in this matter and hope to hear from him soon so that we can. If you have any other questions, please feel free to contact us at 509-535-3591.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID 10811546 and have spoke with the area Managers. Both seem to be upset that the companies initial response was form letter. We have spoke about their intentions to remedy the situation and at this time I am satisfied with how they are going the situation.

Regards,

Reid S[redacted]

Review: For the calendar year 2013 I agreed to use a one time yearly special price to use Senske lawn care options. When they contacted me about furthering the services in 2014 I told them I was not interested in continuing there services. On 3 separate occasions between late February and March 2014 they came to my house to continue to treat the lawn and each time I told them they were not authorized to work on my lawn this year as I felt the price was too high. In late March I was away for a few days and on my return I found a lawn flag indicating that Senske had come and treated my lawn after I specifically told them not to. I called the local Senske office and asked who authorized this and they told me my account was closed, yet the "tech" had come anyway to treat the lawn with no authorization from me. I told them this was completely unacceptable. At that point the Senske staff member told me he would take care of the issue and ensure I was not billed, where I relayed that it did not matter if they billed me or not as I did not owe them anything for their mistake. I then asked them to have the manager call me as soon as possible, and while they promised to do that I never received any call. Now, approximately 1 month later I have received a bill from these people.Desired Settlement: I require an apology from the local Senske management and a rescinding of the unethical bill they have sent to me after my repeated conversations with the tech to not work on my lawn this year.

Business

Response:

To Whom It May Concern;

I would like to apologize for the delay in the response to Mr. [redacted] complaint. We here at Senske pride ourselves in providing excellent customer service and it saddens us to know that there was some kind of miscommunication with Mr. [redacted]. I believe what had happened was when our supervisor back on 3/13/2014 talked with Mr. [redacted] and lowered his lawn price back down to the same amount as what he was paying in 2013, he thought that he had agreed to continue his service. I do show that this account was cancelled back on 4/15/2014 and his account was credited for the application he received on 5/2/2014 in the amount of $49.95.

Again, I would like to apologize for any ill feelings that this might have caused.

[redacted] | Office Manager - Kennewick

Senske Services | [redacted] | [redacted] | [redacted]

Direct: ###-###-#### | Fax: ###-###-####

Senske Lawn & Tree Care | Senske Pest Control | Christmas Decor by Senske

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"CONFIDENTIALITY NOTICE: This e-mail message, including all attachments, contains information from Senske Services, Senske Lawn & Tree Care, Senske Pest Control, and Christmas Decor by Senske and is for the sole use of the intended recipient's and may contain confidential and privileged information. If you are not the intended recipient, you may not use, disclose, copy, or disseminate this information. Please contact the sender by e-mail immediately and destroy all copies of the original message including all attachments. Your cooperation is greatly appreciated."

Review: Senske came to prune our trees previously with the agreement that they would come back and prune our apple tree. Not only did they not do a good job of pruning the tree but they did not finish pruning some others trees on the side of the house when they were pruning them previously. We contacted them and asked them to finish pruning the trees correctly. But, they did not bother to show up and finish pruning. This time, when they came we asked them about finishing the job that they did not do the last time. They refused to fix the problem. The two guys who came were not nice about it either. They even talked to the supervisor who refused to fix this issue. Then they just handed us a bill and drove off. With nothing resolved. Then we called the office and asked to speak to someone above the supervisor. I told the person that answered the phone everything that I described here. She said that I would have to talk to [redacted] who was above the supervisor. He was not in and I would have to leave a message. I did, and no one has bothered to call me back. Pretty bad customer service from this business for sure.Desired Settlement: To apologize for their terrible customer service. Finish the job of properly pruning the trees. And give us a discount.

Business

Response:

Good afternoon,

Please see the response from our Branch Manager for our Boise location.

Last year the customer requested we go to the property to prune their trees, we provided an estimate of $550 for the work and the customer gave us a deposit of $275. The customer called before we went to perform the work, and requested that we not prune the Apple tree that was part of the original proposal, but still wanted the other work completed. We performed the other work, and adjusted the estimate to $400, leaving a balance of $125, which the customer paid. We let the customer know that if they would like the Apple pruned in the fall, to call us and we would honor the amount of the adjustment to prune just the Apple tree. This price doesn’t reflect the normal cost of a second trip, but we agreed that it was not the best time of year to prune the Apple tree how they wanted it. We did not receive any feedback from the customer after the original work was performed and the remaining balance on the original work was paid promptly. We received a call from the customer in late January to return and prune the Apple tree, which we agreed to do for $150 based on the previous conversation. One of our supervisors went to the site to look at the tree, spoke to the customer, and scheduled a crew for four days later. When the crew arrived, someone at the property requested that our crew do additional pruning on the property, stating that we had not done enough on the previous visit (6 months prior). Our crew called the supervisor to verify the work that was agreed upon with the customer, which only included the Apple tree, for $150.

[redacted] | Boise Branch Manager

Review: I have sent four requests to Senske to cancel our service, yet they refuse to comply. Each time, they have insisted that they can only deactivate my account over the phone. However, they conduct all other account management functions, including scheduling and bill pay, online. Their customer service hours are only during standard business hours. I have explained to them that I work two jobs and attend college full-time and am not available to make phone calls during these hours. I also informed them that it is our family policy not to conduct business over the phone. They still refuse to discontinue our service. The only reason that I can think of why they would insist on telephone cancellation is if they intend to try to manipulate and cajole us into retaining their services. As I have no desire to subject myself to these tactics, I see no reason to take time away from work to speak to them. As they do conduct all other account management activities online, I see no reason why they cannot handle deactivations this way, as well. Please assist me in convincing Senske to cancel my account. I no longer desire to do business with them in any way.Thank you!Desired Settlement: I want my account with Senske deactivated and I wish to receive no further contact from them in any form.

Business

Response:

Good afternoon,

I would like to apologize for the miscommunication between Mrs. [redacted] and our company. We here at Senske Lawn & Tree care, take pride in providing excellent customer service and unfortunately that did not happen.

I have cancelled her account as she has requested as of 10/27/2014. Again, I apologize for any inconvenience this may have caused and hope that in the future she could give us another chance to provide her with the excellent customer service that she deserves.

Sincerely,

Senske Lawn & Tree Care

###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I was persuaded by a Senske sales person at my door. He promised me of the 3rd application to be free and had me to sign up for the service. I was told about 2 applications spring and summer and the 3rd one (fall) to be free. However, the first time I paid them via credit card and their personnel didn’t even cover a simple yard for lawn services (Small section of plywood and ladder were sprayed upon which were lying on the grass).

I personally called them and asked them to only enter my property during my presence. I witnessed their work and made a check payment (2nd time) . Now it was time for the 3rd service (supposed to be free). Person arrived when I was away, and then I get a collection notice for the 3rd service for 64 dollars. I dont think I must be paying for something that was advertised and committed to be free.Desired Settlement: Clear collections notice/ reporting as its not valid !

Business

Response:

To Whom It May Concern;

I would like to apologize for the delay in the response of Mr. [redacted] complaint. We here at Senske pride our selves in providing excellent customer service and are sadden to hear that he was not happy with the services that were provided for him. One of our neighborhood salesman was in his area letting homeowners know of a great promotion we had just started. The promotion was that if you signed up for our full lawn care program that consists of 8 lawn care applications at a certain rate that you would receive two of them at no charge. He is correct in saying that he was to get one free around his 3rd service and then another one in the fall. One of the free application that he received at no charge was our Preventive Lawn Insect control application. That application is provided along side a weed control and fertilizer. With that being said and explained to all of our customers, he would have received two invoices. One for the amount of his lawn application and his first free application. These application were provided on 7/10/2013 and I think that is where he feels that we miss lead him.

His account was cancelled on 1/7/2014 and we are no longer providing him with any services. I again, would like to apologize for any inconvenience that this might have caused.

[redacted] | Office Manager - Kennewick

Senske Services | [redacted] | [redacted] | [redacted]

Direct: ###-###-#### | Fax: ###-###-####

Senske Lawn & Tree Care | Senske Pest Control | Christmas Decor by Senske

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Review: Review for Senske Lawn Services August 23, 2015

To whom it may concern,

On March 30th, 2015 I had Senske Lawn Services come to my business so we could discuss a proposal and estimate. The project I signed up for included the following: fertilization, weed control on the lawn area, shrub bed weed control, trim shrubs, remove dead foliage, and remove & replace sod on South East side of the building. (We will include a signed contract between my business and Senske.) This is exactly what my contract says with them, I didn’t want anything else done. I was trusting that they would take care of the things I asked and do a good job.

At this point I would like to express my frustrations and concerns with this company. When the gentlemen came out to service the lawn and shrubs they rushed through it. They completely missed a full flowerbed that was included in our contract. They did a very poor job of pruning and weeding. When they left our business there was extra trimmings of leaves and branches all over the yard and sidewalk, they didn’t bother to clean it up. After I saw the condition of the yard, I called Tony S[redacted] and expressed my frustrations to him. When I called Tony he apologized and said because of this, he would send out a crew to clean up the mess (which they did) and he “will do a free, one time mowing because of the screw ups and also to show off our services.” I agreed to the “one time free mowing” I never agreed to any additional mowing. Which their company didn’t show off their services, because when they came out, the following happened: They left excess grass on the sidewalk, left muddy tire tracks on the sidewalk, they didn’t trim the edges leaving very long grass around the edges of everything and knocked two bricks off the side of my building from hitting it with the mower. After the mowing, I called Tony, to express my dissatisfaction again, he said he “would get a crew out there to fix it again, next week, for free.” He explained to me that this is not the way they do business and he will “make it right.”

What it boils down to, is they came out the second time to mow “for free.” I still wasn’t impressed and I called them at (208) 887-7900. I spoke to Kiah, I told her to cancel all services including everything that was on my contract. I didn’t want them on my property anymore. We didn’t see them for 6 days and then they showed up to mow the lawn. We have numerous employees, not all of our employees know what we have going on with Senske. They continued to mow the lawn after services we never agreed upon, that were cancelled on 05/19/2015. When they left, the yard was left in the same condition as the time before. I called again, letting Kiah know that we still did not want their service and that the mowing crew had in fact came out to our business. This happened four more times on May 26th, June 2nd, June 9th and June 16th. The last and final time was June 23rd I was standing outside when the truck pulled up, I walked over to the Senske employees and said “Do not unload your mowers, I never signed up for your mowing service, I never asked for it, do not mow my lawn, go away.” At which point we discussed that our business is still on their mowing list and the employees told me that “Their management is terrible, they have no idea what is going on.” They also told me that both of them put in their two weeks’ notice because of all the issues and confusion.

I paid my bill for the services we had a contract about. However, I am not paying for the bill of $286.41. They are charging me for services I didn’t asked for, the services are not what I signed up for or agreed to. On June 23rd when I caught the truck and was able to talk to the employees, I still received a bill for them NOT mowing my yard. I can include invoices, check stubs, emails, pictures and the bills. My next course of action is to take them to small claims court if this does not get taken care of through Revdex.com.Desired Settlement: Cancel my bill of $286.41

Business

Response:

Good morning,

In regards to the complaint from Tom at [redacted] we would like to apologize for his frustrations. It appears that we provided him with some services that he was unsatisfied with and got signed up for some additional services that he did not authorize. After talking with Chris , our Branch Manager, it appears that they have been unable to catch each other either via the phone or email. Tom has requested that we credit his account the $286.41 and Chris has agreed to do so. As of 9/2/2015, his account has been cancelled and a credit has been issued to zero out his account.

Again, we here at Senske Services pride ourselves in excellent customer service and would like to apologize again for any of frustrations and inconveniences. Please let me know if there is anything else that I can do to help in this matter.

Review: Senske is attempting to collect for services which I did not request. Some years ago Senske was requested to spray for weeds. I was not involved in that transaction. Last year they came and sprayed without being asked. When I received the bill I contacted them and they said the service was already performed I expressed that we no longer want the service and paid. This spring I received a letter from Senske offering to spray again this year. I threw it away since I do not want the service and had already told them so. They went ahead and sprayed anyway. They then billed me $419.58. I contacted them to say that they had billed me in error. They said that verbally telling them to quit was not enough, that I needed to fill out their form which they sent me in the spring indicating that I no longer want the service and return it to them in their time frame. I offered to settle with them if they would just stop bothering us. They had sprayed once, but billed me for a whole season of spraying. The manager with whom I spoke said that the billing was for the first spraying but that once the first spraying was paid for all other follow up sprayings for the season would be free.Desired Settlement: I want them to cancel the bill and stop bothering me. If it is possible, I would lie them to stop their deceptive and coercive business practices.

Business

Response:

To Whom It May Concern,

We are sorry to hear that Mr. [redacted] has had a bad experience with our company. After doing some investigation into his account it appears that we provided him with a service that was authorized. Our technician was in the area and checked in at their office. He was then giving the authorization to perform the service and they opened the locked area for him to provide the bareground application. As per his request, his account is cancelled and we will no longer show up unless they call upon us. With that being said, we feel that we need to be paid for the service that was rendered. The application that was provide also comes with several follow up visits that are at no charge. We would be more than happy to continue to provide those follow up visits when the initial application is paid. We pride ourselves in excellent customer service and hope that in the future he will allow us to prove that.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We do not have an office on site. They spraying was not authorized. There is no documentation which they can provide which will show that we ordered the service. On the occasions when I spoke with them, their position was that it was my responsibility to cancel the service. When I disputed the charge last year they told me verbally my account was cancelled. They are attempting extortion and I will not pay. Period.

Regards,

Business

Response:

I apologize that Mr.[redacted] was not happy with my findings. Again, we pride our selves in excellent customer service and have not been in business for over 50 years by wronging our customers. After further discussion, we will credit his account the $419.58 and will void his warranty. His account has been closed and we will no longer provide him services.

Consumer

Response:

I appreciate the Revdex.com working on my behalf. I wonder if the "further discussion" was that I filed a complaint with the Attorney General's office. This is an entirely odious business. I hope that by crediting my account $419.58 and closing it, they will also get rid of the $11.18 in late fees they are claiming.

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Senske agreed to come to our property at introductory offer of $60 some dollars to take care of our ant problem. Once they arrived they upped the estimate a hundred dollars because they said there was a differant kind of ant requiring a differant pesticide. They left a short time later with us still having ants. We later recieved an invoice for $168.75 for quarterly pest control.

I have repeatly asked for an invoice showing time spent, pesticide used and amount. Seems reasonable enough!Desired Settlement: Quit threaten me of turning me into a collection agency and do not come out every 3 months to charge me $168.75.

Business

Response:

Good morning,

I am sorry to hear that [redacted] is upset in regards to his pest control services. After talking with [redacted], our branch manager for that location, it appears that when our technician was out there he found carpenter ants which requires a different type of application then what was originally sold to him. The initial application was increased to the $168.75 which we did discount for him and the follow up visits will be at the charge of $89.95 each time we are out. Unfortunately, with this type of ant it will take several application to get control of them. The program he is on will help control them with and is a guaranteed service.

I know that [redacted] has tried to contact [redacted] to discuss this matter and we hope to hear back from him soon.

Senske told me they come to my area for sure, no question, the young girl says.. sets me an appt...come appt time day, some crewmember calls me at 7:30 in a.m.,(i guess from his personal phone) BUT doesn't leave a msg..now, I don't usually call a # on my phone I don't recognize, it's usually a telemarketer..so, appt time comes, no Senske show up..no call..despite being told 4 days earlier, yes, they come to my area....I call Senske, say, where are you...oh, we dont go to your area..awesome..4 days down the drain..they didnt even call...I am NOT counting the phone number on my phone WITH OUT a message while I am sleeping as a contact from SENSKE..

Crew lead showed up at 0900. Needed to go to the dump to unload his waste from previous day. Showed back up at 10;00. The crew worked until 12:00 and went to lunch returning at 1:15 or so. Worked until 4:00 declaring the job finished for the day and announcing that all tree trimming in the back yard was finished and called rental to come pick up the bucket. They came back the next day to find that neighbor has called another tree service and mine could not work. Team lead, rather than work in the front yard opted to leave and never returned. Salesman's estimate for three full days of work. Entire job could have been accomplished in one day had they arrived on time and given an honest day's.labor. Crew left a mess in my yard and work undone but they will not be welcome on my property should they ever return.