Sensory Perceptions Internet Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They lied concerning what I stated and what happened that thursday when parts fell from carI called and I stated that parts have falled and the customer service person said I 'm not allowed to tow your car in and the mananger just left for lunch I would have to waitI towed the vehicle myself to integrity and the general manager never towed the car for about a week and he knew where about of the carI never accused them for anything but if a car dealer ship is checking or inspecting a car, they would have to loosen or tighten bolts and screws on a vehicleI never stated a law suit tell the manager spoke to me very rudly on telephone one thursday before my college class, and tried to play me for a dumb fool and crazy one at that I was hurt, that is when I called the general manager to let him know how his employees where treating a custmer that never been to there shop and I was asked and told by MrW*** that I coulld bring my car there for service because they do saftey inspections there
Regards,
*** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I can honesty say this was the worst oil change and multi change I have ever experienced with a Honda dealershipI had to bring my car back to them (twice) in order for a multi point check to be done like the other Honda dealershipsThey never told me that my horn wasn't working along with oil were my spark plugs locatedI had two auto technicians to tell me to take it back to them because Honda made things worst concerning repairs on my carOne of them just changed spark plugs and he said there was never oil in with the spark plugs In order to tell me that a bolt is loose near or at front tire they had to loosen or take off something Both of those auto technicians know my vehicle
Regards,
*** *** ***

From: Tom L*** Date: Mon, Jul 6, at 10:AMSubject: case ***To: ***@myRevdex.com.orgThis is in response to *** *** rejecting our standing on this matterI again am stating that all we did to her car is an oil change and a FREE mutli point inspectionWe did not loosen or tighten any bolts on this inspection as stated by *** *** we are not responsible for her car breaking downI still don’t know what this part that fell off her car even was. SincerelyTom L***Service DirectorBill Page Honda

Date: Thu, Aug 25, at 3:PMSubject: *** ***To: "***@myRevdex.com.org" *** ***,We have been in contact with *** *** since his complaint was sent to us He is coming in to the dealership next week at some point to hopefully resolve his issues.If you have
any questions please give me a call

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I don't want to remove the complaint record completely as the dealership only refunded me payments after hours of calls and voice mails, messages, emails and online reviews. I don't believe they conduct business in an ethical manner. 
Regards,
[redacted]

I have spoken to [redacted] and am re-contracting her without the GAP Insurance as per her request.  Please let me know if there are any further issues. with this custom Respectfully,Brian K[redacted]

I believe this matter has been resolved.  If not, please contact me at ###-###-####. Brian K[redacted]

From: Tom L[redacted] [mailto:[redacted]@billpagehonda.com] Sent: Tuesday, June 16, 2015 9:39 AMTo: [redacted]@billpagehonda.comSubject: Fw: case #[redacted]   From: Tom L[redacted]Sent: Tuesday, June 02, 2015 2:52 PMTo: [email protected]: case #[redacted] This is in...

response to a complaint filed against Bill Page Honda case # is [redacted] came in to our dealership for the first time on 4-18-2015 for an oil change she then called us back and informed us that she her horn has stopped working, she said it was working sometimes and now has stopped working completely. I told her I would diagnose it for her at no charge she brought the car back and we gave her an estimate for repairs.She called back a few days later and told us there was oil in her spark plugs and it was our fault I informed her that is caused by a leaking valve cover gasket and we did not cause that by simply changing her oil. She then called back when her car broke down to do other complications. I informed her that we were not not responsible for the part that failed it had nothing to do with the oil change. I offered to tow her car in and I would look at it and give her an estimate for repairs she refused she said she was not going to pay for anything and I informed her that we were not going to pay for repairs either. I have have spoken to her multiple times many times being yelled at and threaten with law suits. I told her then that we do not want to work on her car because of fear of being accused of other failures that might occur. Her car has 354317 miles on it and the year is a 1995. All we did was change her oil and and now she is trying to hold us liable for her needed repairs. If you have any further questions you call me directly. Sincerly Tom L[redacted]Service DirectorBill Page Honda###-###-####

Spoke with [redacted], he said the complaint is resolved.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]