From: Tom L [redacted] [mailto: [redacted] @billpagehonda.com] Sent: Tuesday, June 16, 9:AMTo: [redacted] @billpagehonda.comSubject: Fw: case # [redacted] From: Tom L [redacted] Sent: Tuesday, June 02, 2:PMTo: [email protected]: case # [redacted] [redacted] This is in response to a complaint filed against Bill Page Honda case # is [redacted] [redacted] came in to our dealership for the first time on 4-18-for an oil change she then called us back and informed us that she her horn has stopped working, she said it was working sometimes and now has stopped working completelyI told her I would diagnose it for her at no charge she brought the car back and we gave her an estimate for repairs.She called back a few days later and told us there was oil in her spark plugs and it was our fault I informed her that is caused by a leaking valve cover gasket and we did not cause that by simply changing her oilShe then called back when her car broke down to do other complicationsI informed her that we were not not responsible for the part that failed it had nothing to do with the oil changeI offered to tow her car in and I would look at it and give her an estimate for repairs she refused she said she was not going to pay for anything and I informed her that we were not going to pay for repairs eitherI have have spoken to her multiple times many times being yelled at and threaten with law suitsI told her then that we do not want to work on her car because of fear of being accused of other failures that might occurHer car has miles on it and the year is a All we did was change her oil and and now she is trying to hold us liable for her needed repairsIf you have any further questions you call me directlySincerly Tom L [redacted] Service DirectorBill Page Honda###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I don't want to remove the complaint record completely as the dealership only refunded me payments after hours of calls and voice mails, messages, emails and online reviewsI don't believe they conduct business in an ethical manner Regards, [redacted]
I have spoken to [redacted] and am re-contracting her without the GAP Insurance as per her request Please let me know if there are any further issueswith this custom Respectfully,Brian K***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
From: Tom L [redacted] [mailto: [redacted] @billpagehonda.com] Sent: Tuesday, June 16, 9:AMTo: [redacted] @billpagehonda.comSubject: Fw: case # [redacted] From: Tom L [redacted] Sent: Tuesday, June 02, 2:PMTo: [email protected]: case # [redacted] [redacted] This is in response to a complaint filed against Bill Page Honda case # is [redacted] [redacted] came in to our dealership for the first time on 4-18-for an oil change she then called us back and informed us that she her horn has stopped working, she said it was working sometimes and now has stopped working completelyI told her I would diagnose it for her at no charge she brought the car back and we gave her an estimate for repairs.She called back a few days later and told us there was oil in her spark plugs and it was our fault I informed her that is caused by a leaking valve cover gasket and we did not cause that by simply changing her oilShe then called back when her car broke down to do other complicationsI informed her that we were not not responsible for the part that failed it had nothing to do with the oil changeI offered to tow her car in and I would look at it and give her an estimate for repairs she refused she said she was not going to pay for anything and I informed her that we were not going to pay for repairs eitherI have have spoken to her multiple times many times being yelled at and threaten with law suitsI told her then that we do not want to work on her car because of fear of being accused of other failures that might occurHer car has miles on it and the year is a All we did was change her oil and and now she is trying to hold us liable for her needed repairsIf you have any further questions you call me directlySincerly Tom L [redacted] Service DirectorBill Page Honda###-###-####
Spoke with [redacted] , he said the complaint is resolved
I believe this matter has been resolved If not, please contact me at ###-###-####Brian K***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I don't want to remove the complaint record completely as the dealership only refunded me payments after hours of calls and voice mails, messages, emails and online reviewsI don't believe they conduct business in an ethical manner Regards, [redacted]
I have spoken to [redacted] and am re-contracting her without the GAP Insurance as per her request Please let me know if there are any further issueswith this custom Respectfully,Brian K***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***