SenText Solutions

*** *** *** ** *** in *** *** *igned up on a month agreement term on 10/17/ I have attached the agreement here and you can see the term length under Section of the Merchant Agreement They did write in to cancel on 5/17/and at that time their options were to complete
the term with a final payment due on 9/17/or pay the 50% cancellation fee which is also stated, in writing, as a part of their contract that they signed. I am unclear as to why they feel as though we did not work with them on this Their final payment was authorized as 6/17/ We waived the fee and the term They saw no further charges after 6/17/and we have cancelled the account since then

",sans-serifTimes New Roman">Response
Merchant contract, signed by customer, was received by
SenText Solutions on 04/16/and processed the same day as a month term
Contract clearly states “SenText Solutions service is offered on a month
agreement termThis agreement will renew automatically for another term unless
canceled by the merchant no later than days prior to the expiration of the
current agreement termTo cancel service, send written notice of cancelation
to: SenText Solutions, *** *** *** *** *** ** *** or email to: *** (see page 1, highlighted)
On 09/24/14, Corporate received the request for cancellation
as indicatedMerchant received a response on 10/21/reiterating the
agreement of a month term (approving a cancellation date of 04/16/15)
Corporate offered a cancellation fee at that time as a courtesy to the
merchant, as we do not typically allow for early cancellation, which the
Merchant did not acceptAt the discretion of management, SenText Solutions
terminated her account early, with a final bill date of October This is
in accordance with the cancellation policy described above, requiring days’
notice of final billing dateNo further charges are due, and any fees
processed after the final billing date of 10/16/were reversed at the request
of the merchant(pages 2-5, email thread)

I am not a customer due to the aggressive, yet flimsy tactics this company tried to use to gain my business The call came from a central calling tech asking me for my time, telling me she was familiar with my area and that they had ties and services with my merchant neighbors I replied that I was happy with what I already did internally, but that her rep was welcome to come to my place of business today I then proceeded to ask the businesses she mentioned via phone whether they did indeed deal with this company and they all replied that they had never heard of them It was too late to cancel the appointment, so I instructed my admin to advise of my being out of pocket when the appointment time came The rep did indeed call my business prior to coming in person: not only did she get my name wrong, but she showed up anyway even though my admin advised her via phone when she called that I was not honoring the appointment Not a good way to try and sell: lying about previous relationships, getting my name wrong after a minute phone conversation, and showing up when advised not to

RESPONSE:
RE: Dispute of Contract/Cancellation
Policy
Response: As noted in the highlighted portion of page of
the Merchant Service Agreement, signed by the customer, “SenText Solutions’
service is offered on a month agreement termThis agreement will renew
automatically for another term unless canceled by the merchant within days
prior to the expiration of the current agreement term.” The agreement was
originally signed in June and renewed for another 12-month term as of June
Per the terms of the signed agreement, cancellation request received
after May would be effective as of June 2015, with final payment in May
Request for cancellation was received on 08/15/(page 2)
and processed accordingly, with customer updated on 08/27/as to the
remaining terms of the contract (page 3)In an email dated 8/29/(page 4),
customer indicated a “verbal agreement” with the rep allowing her to cancel,
but these are not the terms of the written contract she signed
RE: Service Issues
Response: On the evening of 7/24/14, we were notified via
our “Contact Us” option on the website, that there was a problem with the
account (page 6)Staff responded the following morning (page 7) to update that
the requested number had been removed from the list to reset the opt inBy
law, messages are stopped if a customer opts out of the program, and the system
does not allow for multiple opt-ins as a protection against those who may abuse
the system
The same day, we received an email indicating that Customer
wanted to keep the account active due to her own misunderstanding that we had
cancelled the account (pages 8-9)The account was never cancelled, as she
instructed us to “Just disregard the previous message.”
Merchant record indicates active members in the program
and messages actively sent (page 9)Outside of the issue reported and
responded to on 07/25/14, we have no indication that there were any other
delivery issues

Sentext solutions is a scam that takes your money, does not provide training or service. They are rude and unprofessional when you call to get answers and worst of all, blatantly lie and can't find any email or documentation that a cancellation was done. How convenient for them. Sketchy and very disturbing. DISHONEST! DO NOT DO BUSINESS WITH THIS COMPANY

I answered an ad on indeed jobs that Sentext Solutions posted for a marketing representative (account executive). They posted a progressing scale of commissions and residuals which were so impressive that you could easily make $10,000 a month in residual income after a 18 Months. So I submitted my resume and was contacted by:

Eric Chastang
National Sales Manager
Sentext Solutions
303-641-7535

I asked for proof of this payout to reps who have been with the company for a year or less. I asked to see some of their paychecks with their personal information redacted. He said that they couldn’t do that due to privacy issues. I explained to him that if there is no personal information to be seen then there is no privacy issue. He said that they don’t do that. I said okay then please give me a few references that I can speak to who are newly hired account reps ie, less that a year with the company so that I can ask these reps how they like their jobs and the company as a whole as well as to substantiate their income levels that were projected by the Company. Again I was told that the company doesn’t do that as it’s a privacy issue! I said you told me that your Company has been business for 8 years and you have no references? So I’m just suppose to take your word that newly hired account reps can become financially independent within 18 months! Really, are you kiddding? This Company is a joke and so is Eric Chastang their National Sales MGR. —and I’m being nice!

Do yourself a favor and look elsewhere for honest work. There are too many scams like this online.

Our rep totally misled us. After three months of trying to get ahold of Jade, who apparently runs the company I was treated rudely, and she didn’t know about our rep, because they have thousands. Run far away from this company. They are dishonest

I was approached by a rep to try Sentext as a trial. I was told I could cancel within the first three months. When I decided to cancel the company continued to charge my credit card. I ask them why. They said , we have a signed contract from you and we are going to continue to charge my card. In my opinion this company is a scam and is trying to steal your money. I have repeatedly asked for my card to stop being charged, and they basically are laughing at me, which goes to the fact that in my opinion this company is used to these kind of situations due to ripping off so many people.

Issue: Automatic Renewal of Contract Dispute
Please note that the Merchant Service Agreement that was
signed clearly states an...

automatic renewal unless written notice of
cancellation is received 30 days prior to the expiration date (see page 1,
highlighted under Merchant Service Agreement). The original agreement was
signed on 12/1/13 for 12 months, with the first renewal on 12/1/14.
Cancellation request was received in 2/11/15 (see page 3), meaning that the
final payment would have been 11/1/15, with service through 11/30/15. In response to his request for
cancellation, SenText agreed to reduce his renewal term by half, with the final
payment of $445 (50% of remaining contract) offered on 2/11/15 to cancel the
agreement (see page 2). We have received no further response.

The merchant [redacted] signed an agreement that states exactly how to cancel which is to either email into [redacted] or to mail us a physical letter.  Both our email address and mailing address are printed on the agreement itself.We have to go by the word...

of the agreement and when we receive written notice.  We do want to trust the word of a merchant, but we follow strict procedure with requests to cancel to ensure cancellations are processed per the terms of the agreement.  This merchant emailed our customer service department on 1/2/18.  I offered to waive the renewal and the cancellation fee despite the timeline of when we received this as they said that they wrote in prior despite us having no record of this.  We did not obligate them to any future payments but cannot issue a refund.  This is a service that is not based off of merchant activity.  We still provided the following facts to the merchant based off of usage: Aside from the opt-in attempt on 12/22/17, you had an additional opt-in on 1/10/18. For the months mentioned below, Aug-December, you had 9 opt-ins in August, 2 in September and 1 in October.  With that being said, we cancelled with no further charges, but cannot issue any refunds.

A gentleman just came by my [redacted] business and said that he was a representative of Sentext Solutions and that they could bring in many more customers per day if we utilize their services. I told him I could pass his business card along to the powers that be and after a brief discussion in regards to a lack of business cards, he wrote down this number (###-###-####), the name of the company, and his name, Keandre. It seems strange that this is a number registered to a Michael J in [redacted] and was given to me by a man with no identifying markers on his person (ID tag, shirt with logo on it, etc), or written information (pamphlet, booklet, flyer, sign up sheet, etc)... Very fishy...

Issue: Automatic Renewal of Contract Dispute
Please note that the Merchant Service Agreement that was
signed clearly states an automatic renewal unless written notice of
cancellation is received days prior to the expiration date (see page 1,
highlighted under Merchant
Service Agreement)The original agreement was
signed on 12/1/for months, with the first renewal on 12/1/
Cancellation request was received in 2/11/(see page 3), meaning that the
final payment would have been 11/1/15, with service through 11/30/In response to his request for
cancellation, SenText agreed to reduce his renewal term by half, with the final
payment of $(50% of remaining contract) offered on 2/11/to cancel the
agreement (see page 2)We have received no further response

Complaint: 10456545
I am rejecting this response because:I indicated to mr. [redacted] that I wanted to try the service on a trial bases. That is why I paid in full for 1 year. I never filled out any documents for automatic payment authorization because I was not committing for more than 1 year. We had negotiated a price for 1 year and that was it. After one year of use I realized that the service was not working for my business and I wanted to discontinue use. I had also agreed to pay for the 2 additional months of service and then cancelled . It was not until after they received and cashed my check that they began to vigorously try to collect for money of future months of unused service which seems obsurd.At this point I have paid Sentext solutions for all months of service used and I am kindly wishing they will acknowledge such and discontinue pursue of this matter
Sincerely,
[redacted]

Please see below and the files attached for the response to this matter from SenText Solutions. If you would like any additional information or details concerning this matter, please let us know. We would be happy to provide further documentation to resolve this matter appropriately.
/>
Issue: Automatic Renewal of Contract Dispute
Please note that the Merchant Service Agreement that was
signed clearly states an automatic renewal unless written notice of
cancellation is received 30 days prior to the expiration date (see file:
Merchant Agreement, highlighted under Merchant Service Agreement). The original
agreement was signed on 9/11/12 for 12 months, with the first renewal on 9/11/13.
Cancellation request was received in December of 2013 (see file: Cancellation),
meaning that the final payment would have been 8/11/14. In response to his
request for cancellation, SenText agreed to reduce his renewal term by half (6
months), with the final billing charged in February of 2014 (see file: Resolution
Email).
Issue: Payments Owed
As stated by Ben Jones, this organization (Gold Star
Referrals) is a company he belonged to. Because of his affiliation (the monthly
billing was charged to his personal credit card) (see file: Authorization Form),
the monthly fee was reduced to $49 from $99, balancing out his residuals from
the account (if the full monthly fee of $99 was charged to his personal
account, he would have received a monthly residual of $50, a difference of $49).
He is not due to receive any additional payments – commission or residual – for
this account.
Thank you!
Kylene Hamulak
Sales Operation Manager
SenText Solutions

Response:
On 07/25/13, merchant agreeed to the contract terms which state, "This agreement will renew automatically for another term unless canceled by the merchant within 30 days prior to the expiration of the current agreement term. To cancel service, send notice of cancellation to...

SenText Solutions [redacted] or email to[redacted] (see highlighted Merchant Service Agreement)  While the length of the term is reduced from 12 to 6 months, there is no other alteration to the terms.
The initial request was received in March 2014 and processed accordingly, with the final payment processed on 05/25/14, with service through 06/24/14. No further charges are due, and the 2nd term of the 6 month contract is fulfilled.

Unfortunately, as noted in the previous response to this matter, the original contract was signed with an automatic renewal guarantee, noted in the terms of service. These terms were provided to the merchant, along with the cancellation process, which included a requirement for request to cancel in writing. We did not receive request for cancellation until after the terms had renewed for 12 months. Please refer back to the provided contract, signed by the merchant and provided as an attachment to the original message.

Complaint: [redacted]
I am rejecting this response because:
When specifically asking the representative sent to my business about any further fees, he explained there would be no other fees. You can send me as many "fine print explanations" as you want; but your representative should have been honest with me to begin with. Offering to scam me out of more money with an unlimited plan is a joke. Falling for your misrepresentation once is enough for me!  This business should be upfront and honest. When a specific question is asked, a specific, correct, honest answer should be given. I had two other employees in the office with me and they felt there was misrepresenation as well. I was not vague by saying "Are there any other fees involved aside from the $39 per month charge"!
Sincerely,
[redacted]

This merchant wrote in inquiring about a charge for message overage and claimed to not be aware that they were going to be paying a monthly fee of $39 plus a fee of $0.039 per message when they went over their allotted amount of messages monthly.  Please review the attached contract signed by...

this merchant which outlines what they are being charged for.  They were also sent a copy of this signed agreement on 6/11/15 as part of their Welcome Email (please see the attached).  In addition to this, we have attached a string of emails where the merchant requested cancellation, and we offered to change their plan to an Unlimited plan at a different monthly rate or they were offered a cancellation fee which is also a part of their contract if they decided to cancel before the first term is up. They accepted this fee and wanted to cancel right away. They were charged this cancellation fee on 8/17/15 and the contract was cancelled.

I had a horrible experience with Sentext. I signed a contract and like so many companies, the sales consultant told me one thing and their contract said another. They refused to let me out of the contract. They offered to "help in any way they can" and offered me to pay almost $500 to get out of the contract. They are no in business to help customers, only to get them to sign up on contracts that limit your ability to get out of them. I would never never never do business with this company.

I recently had the experience to work with this company. It was a total joy and I would recomend them to everyone who is in business.