Good Afternoon Revdex.com,
face="Times New Roman" size="3">
I’ve just spoken with our customer by telephone and
provided her with my direct email address so that I can review her photos and subsequently
discuss what options for resolution we
may have available for her concern
Thank You,
Stephanie AG***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Afternoon *** ***,Thank you for considering Bob's Discount Furniture for your home furnishing needsWhile we would have loved for you to complete your purchase with us and showcase our furniture in your home, we understand that you have chosen to select a different retailer
I apologize for the delay in processing and receiving your refund check Comments on your account (3/30/15) indicate that you were in the process of moving and the original refund check that we processed on April 1, may have gone to that addressWe have since stopped payment and issued a new check. As a Consumer myself, I understand the need and expectation to receive any money owed to in a timely mannerI have shared your complaint with the Supervisor of our Corporate Accounting department and while we are unable to refund $in cash; We will overnight a check to the *** ** store and you will be able to pick it up tomorrow (Friday), April 24, 2015.Your patience is appreciated and we sincerely apologize for the delay and inconvenience
Good Morning
Revdex.com,
"background: white; line-height: 15pt;">Please pass on our deepest apologies for
any disappointment this customer is experiencing with the ‘***’ Plan or
the merchandise listed here
Regretfully I am unable
to locate any account information that matches this consumer’s complaint within
our internal records
I have looked under both names,
phone number, and address provided here and come up with no matching records
for any of those three key indicatorsI was able to locate an ‘***’ associated with the address provided but this person has no sales for
leather merchandise and that particular account lists sales and resolutions
from the year only
Can you please ask the
consumer to verify the invoice number (order number) associated with their
purchase so that I can proceed in assisting on this complaint further?
They can locate this order number via the sales receipt provided at the
time of purchase
If the order number is not
available please have the consumer list the purchaser’s name that should be
listed on this account and/or the delivery address associated with this
merchandise originallyWarranties and resolutions are honored
from the *** company and Bobs Discount Furniture to the original purchaser
only
We ask that the customer responds
to us thru this Revdex.com channel so that your efforts in excellent mediation
assistance are not wasted
Kindest Regards,
*** ** ***
Bobs Discount Furniture
*** *** *** ***
Good Morning ***
class="MsoNormal" "margin: 0in 0in 10pt;">I sincerely apologize for the sales experience you have explained
enduring while making your purchase with Bobs Discount FurnitureI assure you
that on a daily basis we seek to execute core values such as honesty and
integrity in every possible wayWe do not find the level of communication you
cite to have received from your sales person as acceptable behavior and we
thank you for escalating your concern so that we may ensure our sales staff is presenting
an enjoyable and hassle free experience for all our valued customers
Bob’s prides itself on providing our customer quality service and
the best value product for the priceOur primary focus is on ‘Making It Right’
so that our customer is satisfied with the product that they have purchased
from usWe currently have a delivery scheduled for to resolve this
concernRegretfully we are unable to offer a further discount on factory fresh
items with no cosmetic or factory defect concernsWe have taken ownership and accommodated
you for the mistake we made by providing you with a delivery service free of
chargeDelivery is a separate business in itself and we never work the price
of a delivery fee into the price of our productThere are also many other
benefits (as stated in your trifold) that come with paying for a delivery verse
scheduling a customer pick upYou are receiving all of these respected benefits
at no cost to youThe refund charge for the $delivery fee was fully
processed from our system on the afternoon of (Authorization number: ***)
It can take anywhere from 3-business days to completely process back to your
card and as is most dependent on your bank’s processing time as it has been
fully released from our systems
Again, I am genuinely very sorry for the experience you endured
while shopping with us and I do feel that we have made a valid effort to work
above our policies and procedures to apologize to you and make our failure
rightI look forward to your dining room delivery on as I am eager
for you to receive the new home furnishings you have been expecting
Kind
Regards,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison
Good Morning Revdex.com,
line-height: 15pt;">This customer has been offered a
reselection from the *** store and has already been set up for a
reselection. If this customer has any
further questions or concerns please reach out through the Revdex.com mediation
service
Kindest Regards,
Tracy S***
Bobs Discount Furniture,
Corporate Customer Care Liaison
Complaint: ***
I am rejecting this response because: Bob's has failed to address my primary concern: that the ottoman was not constructed for the reasonable use for which I purchased itI bought the ottoman in part to have extra seating in my nurseryThe customer service representatives said that it was not made to be sat onThe response from Ms*** says that the tech is trained to recognize "damage caused accidentally or over time with more use than anticipated during production." Does sitting on it constitute "damage caused accidentally" or "more use than anticipated during production"? If so, then I do not want a product that is of such poor workmanship that it cannot even withstand someone of average weight and size occasionally sitting on itIf Bob's ottomans are not made to be sat on, Bob's should warn all customers seeking to purchase them that they cannot be sat onThe fact that Bob's is still saying that the tech made the right call also does not bring any relief because I do not think that a customer should be wrongfully accused of breaking the furniture when the frame itself was poorly constructedIf I take a replacement ottoman and it collapses again, I will be faced with the same issue and again blamed for the damageThis issue has taken many days and many hours of my time and I do not wish to go through this again While I appreciate Ms***'s apology for this issue, if, as she states in her response, "Bob's is a company that truly cares to resolve our customer's concerns," then Bob's should refund the money I paid for the ottoman, which would resolve my concern
Additionally, the Goof Proof Plan I purchased is supposed to be five years from the date of receipt which was 4/23/and therefore should not expire until 4/23/
Sincerely,
*** ***
Dear Revdex.com,
We are very sorry that this process has gone so badly for the customer
""> When the customer filed the dispute with ***l
on May 9th we has already released the refund money back to ***l, once
it is in their possession we have no control whatsoever on how slowly or how
quickly they put it back to the customer’s account. We certainly hope that at this time, ***l
has completed the refund process for the customer. We are also sorry that the customer called so
many times and did not receive an answer.
*** being set up differently then say a credit card or a check has
securities in place that prevent agents from being able to see any information
on the account. This is done to protect
the customer, unfortunately in this customer’s case it also prevent agents from
getting accurate information
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have
caused
this customer during their experience with us We are very sorry to hear that Maggie has not
lived up to the customer’s expectations.
I see that this customer has already spoken with my
colleague and it appears the customer has reached an agreement with
*** The customer accepted a partial
refund on the sofa.
We ask that the customer responds to us thru this Revdex.com channel if there are any
other concerns so that your efforts in mediation assistance are not wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Complaint: ***
I am rejecting this response because:the facts are not accurate / honest / no good faith effort has been made to resolve my issues and concerns
Customer Service has been misrepresenting / obscuring and omitting facts.I told them from the beginning what the problems whereThey assured me that it would be taken care of to my satisfactionI do not feel that having splinters in my children's hands is acceptableAside from spending $ 2,000.00, taking numerous days off from work( with out pay ) making numerous phone calls and investing my time on this
their IS A VERY - VERY BIG SAFETY ISSUE.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I have the original warranty paperwork and it clearly warrants :"accidental stains, damages on leather, fabric and vinyl ... Even with careful use furniture can get get damaged.""rips, tears, cuts, burns & punctures"As the pictures I provided clearly demonstrate, the chair is "ripped, torn and punctured".I have a damaged chair that needs to be repaired in accordance with the warranty.Either honor the warranty and fix the chair or I can return the chair to the store and accept a full refund of $448.99.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution is satisfactory to me
Please contact me as soon as possible for installation
Sincerely,
*** ***
I apologize for the long wait time you
have had to endure to get these parts to youI assure you that we care very
much to resolve your concern and never intended to cause you continued frustrations
during your time of need
We spoke with our manufacturer today
(8.19.2014) and I received a *** tracking number indicating that your parts should
be arriving to your address within the next business dayFor your records the
*** tracking number is: ***
I am so sorry for the aggravation this
part order caused you and I genuinely thank you for making this complaint so we
can correct the coaching issues we clearly have based on the lack of care and
immediate follow up you have cited your concern was handled with
Kind Regards,
*** ** ***
Bobs Discount Furniture
Corporate Customer Care Liaison
Complaint: ***
I am rejecting this response because:thank your for trying to repair the back but the damage is on the arms of both couch and love seat that will not fix the issueThe goof proof protection was between100-dollars that will not help w either fixing the arms which it looks like you can't do so I am forced to buy a new set which will cost moreThis set is not very old and to have to buy a new set will be close to I would like bobs to replace the set or give me the amount the set cost me - even if it's in a bobs gift card to buy another set from thatI understand that it's not the companies fault the salesperson clearly lied and I would give them the business again if they did a gift card for the price I purchased
Sincerely,
*** ***
Hello,
I was contacted by Bob's and very pleased with the resolutionThe person I spoke with over the phone as well as Craig (in-store) were both very helpfulThank you Revdex.com for assisting me in this matterI do not wish to pursue any further actions- *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Good Morning ***,
Thank you choosing Bob's Discount Furniture for your home furnishing needsThe optional Goof Proof plan you opted to purchase in 2012 provides great peace of mind in the event of most common in home accidentsRips and tears are covered, if
properly reported; for example, accidentally sitting on a sofa with keys in your pocket and puncturing the cushion would be covered however, the claws of an animal puncturing a cushion or a child accidentally puncturing the cushion with scissors would not be covered
Bob's Discount Furniture does not the authority to overturn a denied claim however, in some instances we can explore additional options which may present a cost to you. Depending on where the bed is ripped, you may be able to purchase either a new headboard, footboard or rail and keep the goof proof plan or if you prefer you may cancel the plan and receive a prorated refundFor $59.99, your $bed is covered under the goof proof plan until October 2016; I would recommend that you keep the plan however, if you choose to cancel it we will refund $44.99, which $15.00, less the prorated amountTypically we are unable to offer a refund on the plan either without Guardian's approval or days after purchase
Bob's Discount Furniture appreciates your business and apologizes for any inconvenience or miscommunication we may have caused
Sincerely,
*** ***
My reason for rejecting Bob’s resolution is the couch I purchased from Bob’s furniture is a cheaply made piece of junkI spent close to $dollars for a couch that is falling apart after one yearThe so called leather looking microfiber looked amazing when I purchased it now looks like its yrs old the staples that hold the fabric on the back of the couch are all coming out the woodThe rockers squeak and bang when it rocks it sounds like it’s going to break while it’s rockingI only have myself and my husband at the home there is no reason this couch should look like a piece of junkI have given Bob’s furniture lots of business in the past and I know their furniture isn’t the highest quality but it lasted longer than this piece of furniture hasBecause of how Bob’s furniture has handled this situation I will not purchase from Bob’s againI feel like they sold me a lemon and refuse to make it rightI am not going to accept their resolution offer this couch is not repairable as far as I’m concernedWarranty or no warranty this is not right, it’s a year old, $dollars gone because I will need to buy a new couch as I am embarrassed at how awful the fabric looksI also do not feel it is acceptable to take days to get a part to fix itBob’s should be ashamed to sell something this cheaply made especially when you’re advertising it as quality furniture
Warranty offered by Bobs furniture is worstSales associates says everything is covered and I paid about $so called "*** ***" and I had two incidents and none of them were covered when I call themI'm totally disappointed and not recommend to buy anything from Bobs
After a warranty claim was initially denied I contacted Bob's liaison Nicole T*** who quickly and efficiently handled my claim and did the right thing based on merchandise that was wearing after less than a years useThank you for your great customer service
Complaint: ***
I am rejecting this response because:
I spent almost $on a product and $on a warranty plan that they failed to honorIf I used the $200, it would not cover the cost to replace/ fix the sofa, so I will then be forced to spend more money on a warranty that will not be honored.
Sincerely,
*** ***
Good Day Revdex.com,
line-height: 15pt;">We are very sorry for the error and
miscommunication that this customer has had to deal with. This has been updated in Wells Fargo account
to show that we did offer this customer the months category on her
purchase. If this customer can please
confirm this information with Wells Fargo, we did have them change the purchase
category on 6/1/16. Their records should
indicate this change
Kind Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Afternoon Revdex.com,
face="Times New Roman" size="3">
I’ve just spoken with our customer by telephone and
provided her with my direct email address so that I can review her photos and subsequently
discuss what options for resolution we
may have available for her concern
Thank You,
Stephanie AG***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Afternoon *** ***,Thank you for considering Bob's Discount Furniture for your home furnishing needsWhile we would have loved for you to complete your purchase with us and showcase our furniture in your home, we understand that you have chosen to select a different retailer
I apologize for the delay in processing and receiving your refund check Comments on your account (3/30/15) indicate that you were in the process of moving and the original refund check that we processed on April 1, may have gone to that addressWe have since stopped payment and issued a new check. As a Consumer myself, I understand the need and expectation to receive any money owed to in a timely mannerI have shared your complaint with the Supervisor of our Corporate Accounting department and while we are unable to refund $in cash; We will overnight a check to the *** ** store and you will be able to pick it up tomorrow (Friday), April 24, 2015.Your patience is appreciated and we sincerely apologize for the delay and inconvenience
Good Morning
Revdex.com,
"background: white; line-height: 15pt;">Please pass on our deepest apologies for
any disappointment this customer is experiencing with the ‘***’ Plan or
the merchandise listed here
Regretfully I am unable
to locate any account information that matches this consumer’s complaint within
our internal records
I have looked under both names,
phone number, and address provided here and come up with no matching records
for any of those three key indicatorsI was able to locate an ‘***’ associated with the address provided but this person has no sales for
leather merchandise and that particular account lists sales and resolutions
from the year only
Can you please ask the
consumer to verify the invoice number (order number) associated with their
purchase so that I can proceed in assisting on this complaint further?
They can locate this order number via the sales receipt provided at the
time of purchase
If the order number is not
available please have the consumer list the purchaser’s name that should be
listed on this account and/or the delivery address associated with this
merchandise originallyWarranties and resolutions are honored
from the *** company and Bobs Discount Furniture to the original purchaser
only
We ask that the customer responds
to us thru this Revdex.com channel so that your efforts in excellent mediation
assistance are not wasted
Kindest Regards,
*** ** ***
Bobs Discount Furniture
*** *** *** ***
Good Morning ***
class="MsoNormal" "margin: 0in 0in 10pt;">I sincerely apologize for the sales experience you have explained
enduring while making your purchase with Bobs Discount FurnitureI assure you
that on a daily basis we seek to execute core values such as honesty and
integrity in every possible wayWe do not find the level of communication you
cite to have received from your sales person as acceptable behavior and we
thank you for escalating your concern so that we may ensure our sales staff is presenting
an enjoyable and hassle free experience for all our valued customers
Bob’s prides itself on providing our customer quality service and
the best value product for the priceOur primary focus is on ‘Making It Right’
so that our customer is satisfied with the product that they have purchased
from usWe currently have a delivery scheduled for to resolve this
concernRegretfully we are unable to offer a further discount on factory fresh
items with no cosmetic or factory defect concernsWe have taken ownership and accommodated
you for the mistake we made by providing you with a delivery service free of
chargeDelivery is a separate business in itself and we never work the price
of a delivery fee into the price of our productThere are also many other
benefits (as stated in your trifold) that come with paying for a delivery verse
scheduling a customer pick upYou are receiving all of these respected benefits
at no cost to youThe refund charge for the $delivery fee was fully
processed from our system on the afternoon of (Authorization number: ***)
It can take anywhere from 3-business days to completely process back to your
card and as is most dependent on your bank’s processing time as it has been
fully released from our systems
Again, I am genuinely very sorry for the experience you endured
while shopping with us and I do feel that we have made a valid effort to work
above our policies and procedures to apologize to you and make our failure
rightI look forward to your dining room delivery on as I am eager
for you to receive the new home furnishings you have been expecting
Kind
Regards,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison
Good Morning Revdex.com,
line-height: 15pt;">This customer has been offered a
reselection from the *** store and has already been set up for a
reselection. If this customer has any
further questions or concerns please reach out through the Revdex.com mediation
service
Kindest Regards,
Tracy S***
Bobs Discount Furniture,
Corporate Customer Care Liaison
Complaint: ***
I am rejecting this response because: Bob's has failed to address my primary concern: that the ottoman was not constructed for the reasonable use for which I purchased itI bought the ottoman in part to have extra seating in my nurseryThe customer service representatives said that it was not made to be sat onThe response from Ms*** says that the tech is trained to recognize "damage caused accidentally or over time with more use than anticipated during production." Does sitting on it constitute "damage caused accidentally" or "more use than anticipated during production"? If so, then I do not want a product that is of such poor workmanship that it cannot even withstand someone of average weight and size occasionally sitting on itIf Bob's ottomans are not made to be sat on, Bob's should warn all customers seeking to purchase them that they cannot be sat onThe fact that Bob's is still saying that the tech made the right call also does not bring any relief because I do not think that a customer should be wrongfully accused of breaking the furniture when the frame itself was poorly constructedIf I take a replacement ottoman and it collapses again, I will be faced with the same issue and again blamed for the damageThis issue has taken many days and many hours of my time and I do not wish to go through this again While I appreciate Ms***'s apology for this issue, if, as she states in her response, "Bob's is a company that truly cares to resolve our customer's concerns," then Bob's should refund the money I paid for the ottoman, which would resolve my concern
Additionally, the Goof Proof Plan I purchased is supposed to be five years from the date of receipt which was 4/23/and therefore should not expire until 4/23/
Sincerely,
*** ***
Dear Revdex.com,
We are very sorry that this process has gone so badly for the customer
""> When the customer filed the dispute with ***l
on May 9th we has already released the refund money back to ***l, once
it is in their possession we have no control whatsoever on how slowly or how
quickly they put it back to the customer’s account. We certainly hope that at this time, ***l
has completed the refund process for the customer. We are also sorry that the customer called so
many times and did not receive an answer.
*** being set up differently then say a credit card or a check has
securities in place that prevent agents from being able to see any information
on the account. This is done to protect
the customer, unfortunately in this customer’s case it also prevent agents from
getting accurate information
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have
caused
this customer during their experience with us We are very sorry to hear that Maggie has not
lived up to the customer’s expectations.
I see that this customer has already spoken with my
colleague and it appears the customer has reached an agreement with
*** The customer accepted a partial
refund on the sofa.
We ask that the customer responds to us thru this Revdex.com channel if there are any
other concerns so that your efforts in mediation assistance are not wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Complaint: ***
I am rejecting this response because:the facts are not accurate / honest / no good faith effort has been made to resolve my issues and concerns
Customer Service has been misrepresenting / obscuring and omitting facts.I told them from the beginning what the problems whereThey assured me that it would be taken care of to my satisfactionI do not feel that having splinters in my children's hands is acceptableAside from spending $ 2,000.00, taking numerous days off from work( with out pay ) making numerous phone calls and investing my time on this
their IS A VERY - VERY BIG SAFETY ISSUE.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I have the original warranty paperwork and it clearly warrants :"accidental stains, damages on leather, fabric and vinyl ... Even with careful use furniture can get get damaged.""rips, tears, cuts, burns & punctures"As the pictures I provided clearly demonstrate, the chair is "ripped, torn and punctured".I have a damaged chair that needs to be repaired in accordance with the warranty.Either honor the warranty and fix the chair or I can return the chair to the store and accept a full refund of $448.99.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution is satisfactory to me
Please contact me as soon as possible for installation
Sincerely,
*** ***
Good Morning ***,
I apologize for the long wait time you
have had to endure to get these parts to youI assure you that we care very
much to resolve your concern and never intended to cause you continued frustrations
during your time of need
We spoke with our manufacturer today
(8.19.2014) and I received a *** tracking number indicating that your parts should
be arriving to your address within the next business dayFor your records the
*** tracking number is: ***
I am so sorry for the aggravation this
part order caused you and I genuinely thank you for making this complaint so we
can correct the coaching issues we clearly have based on the lack of care and
immediate follow up you have cited your concern was handled with
Kind Regards,
*** ** ***
Bobs Discount Furniture
Corporate Customer Care Liaison
Complaint: ***
I am rejecting this response because:thank your for trying to repair the back but the damage is on the arms of both couch and love seat that will not fix the issueThe goof proof protection was between100-dollars that will not help w either fixing the arms which it looks like you can't do so I am forced to buy a new set which will cost moreThis set is not very old and to have to buy a new set will be close to I would like bobs to replace the set or give me the amount the set cost me - even if it's in a bobs gift card to buy another set from thatI understand that it's not the companies fault the salesperson clearly lied and I would give them the business again if they did a gift card for the price I purchased
Sincerely,
*** ***
Hello,
I was contacted by Bob's and very pleased with the resolutionThe person I spoke with over the phone as well as Craig (in-store) were both very helpfulThank you Revdex.com for assisting me in this matterI do not wish to pursue any further actions- *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Good Morning ***,
Thank you choosing Bob's Discount Furniture for your home furnishing needsThe optional Goof Proof plan you opted to purchase in 2012 provides great peace of mind in the event of most common in home accidentsRips and tears are covered, if
properly reported; for example, accidentally sitting on a sofa with keys in your pocket and puncturing the cushion would be covered however, the claws of an animal puncturing a cushion or a child accidentally puncturing the cushion with scissors would not be covered
Bob's Discount Furniture does not the authority to overturn a denied claim however, in some instances we can explore additional options which may present a cost to you. Depending on where the bed is ripped, you may be able to purchase either a new headboard, footboard or rail and keep the goof proof plan or if you prefer you may cancel the plan and receive a prorated refundFor $59.99, your $bed is covered under the goof proof plan until October 2016; I would recommend that you keep the plan however, if you choose to cancel it we will refund $44.99, which $15.00, less the prorated amountTypically we are unable to offer a refund on the plan either without Guardian's approval or days after purchase
Bob's Discount Furniture appreciates your business and apologizes for any inconvenience or miscommunication we may have caused
Sincerely,
*** ***
My reason for rejecting Bob’s resolution is the couch I purchased from Bob’s furniture is a cheaply made piece of junkI spent close to $dollars for a couch that is falling apart after one yearThe so called leather looking microfiber looked amazing when I purchased it now looks like its yrs old the staples that hold the fabric on the back of the couch are all coming out the woodThe rockers squeak and bang when it rocks it sounds like it’s going to break while it’s rockingI only have myself and my husband at the home there is no reason this couch should look like a piece of junkI have given Bob’s furniture lots of business in the past and I know their furniture isn’t the highest quality but it lasted longer than this piece of furniture hasBecause of how Bob’s furniture has handled this situation I will not purchase from Bob’s againI feel like they sold me a lemon and refuse to make it rightI am not going to accept their resolution offer this couch is not repairable as far as I’m concernedWarranty or no warranty this is not right, it’s a year old, $dollars gone because I will need to buy a new couch as I am embarrassed at how awful the fabric looksI also do not feel it is acceptable to take days to get a part to fix itBob’s should be ashamed to sell something this cheaply made especially when you’re advertising it as quality furniture
Warranty offered by Bobs furniture is worstSales associates says everything is covered and I paid about $so called "*** ***" and I had two incidents and none of them were covered when I call themI'm totally disappointed and not recommend to buy anything from Bobs
After a warranty claim was initially denied I contacted Bob's liaison Nicole T*** who quickly and efficiently handled my claim and did the right thing based on merchandise that was wearing after less than a years useThank you for your great customer service
Complaint: ***
I am rejecting this response because:
I spent almost $on a product and $on a warranty plan that they failed to honorIf I used the $200, it would not cover the cost to replace/ fix the sofa, so I will then be forced to spend more money on a warranty that will not be honored.
Sincerely,
*** ***
Good Day Revdex.com,
line-height: 15pt;">We are very sorry for the error and
miscommunication that this customer has had to deal with. This has been updated in Wells Fargo account
to show that we did offer this customer the months category on her
purchase. If this customer can please
confirm this information with Wells Fargo, we did have them change the purchase
category on 6/1/16. Their records should
indicate this change
Kind Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison