WARNING: DO NOT BUY FROM BOBS DISCOUNT FURNITURE!!!! just a little story to shareI bought a mattress that was to be delivered between and get a call saying truck broke down and wont make it in those hoursThey will call me and let me knowso I left only to get a call at 3:that they tried to deliver the mattress and I was not therethank fully I was able to stop the truck as I was a few minutes awayAs they are ready to unload it they discovered it was wet, so they didn't feel comfortable leaving itIn the meantime they get me in touch with customer service who is kind enough to say she will put in a request to have it delivered on SaturdayFine and dandy, Saturday comes about no word yet about the mattressSo call again customer servicewe are so sorry the mattress didn't make the truck, cant deliver till Tuesday morningwe can make a 6:delivery so you wont miss another day of workin the mean time, I am sleeping on pillows on a box spring and on the couch where ever is most comfortableso anxiously awaiting for Tuesday morning for my new mattress and don't I get a call saying it wont be delivered till between and what the blankanother day not in the officeso try and talk to customer service about all this all day long and got no whereThis mattress better be gold cause I am not happyguess I am not the first person this happens tooBEWARE OF BOBS DISCOUNT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
I will wait on the new cushionsHopefully they will solve the problem of springs giving wayIf not I reserve my rights to pursue my complaintIts truly an inconvienence and the wait for the replacement cushions ( months ) is unreasonableI feel I should be compensated for something that is totally the fault of the companyAfter all Im without the total use of products for more than monthsAlso my *** *** waranty should be extended to cover the period of use of products.
Sincerely,
*** ***
Good Afternoon Revdex.com,
class="MsoNormal" "margin: 0in 0in 10pt;">I have reviewed *** account and concerns in full at this
time I believe the best recourse for both parties involved is a removal of the
furniture from *** home for a full refundWe have offered multiple options
for resolution from the highest levels of our Customer Care Office and *** has
refused each option we feel is a fair and adequate offer
While I am truly very sorry that we were unable to satisfy
our customer after multiple delivery attempts, I do understand his reasoning
for wanting a full refund due to the frustration and inconvenience we have
caused himI tried calling *** on the phone number he listed in this
complaint today (at 1:42PM) and I wasn’t able to speak with him
directlyI have left him a message to please contact our Customer Care Office
at ###-###-#### to schedule a date that we can remove this furniture from his
homeOnce the furniture has been fully returned to our warehouse, and only at
that point, our system will allow the refund process to beginA couple business
days after the pick up is completed *** may contact our retail location (###-###-#### *press when you hear Bobs voice)
and provide the credit card numbers associated with his original purchase,
at this point we will process the monetary return to the two separate credit
cards
The credit number associated with this pick up and refund
is: ***We await ***’s call to schedule the pick up so we can offer our
customer the satisfaction he seeksWe apologize again that ***’s experience
with us was not a good one and wish him the best in his future furniture
endeavors
Kind Regards,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison
Good Afternoon Revdex.com-
We are very sorry if there was any
confusion on this
credit.
The customer did reach out to us on 1.18.17. The credit was extended as a courtesy for an
additional thirty days. The credit will
expire on 2.18.17. We would not be able
to extend this any further.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture
Complaint: ***
I am rejecting this response because:
They have not come to fix the couch, they keep scheduling the appointment to fix during working hours. I can't take a day off from work to be there for them. I have no one else that can be there. I have called them numerous times to request a later time after 4pm or a Saturday. This is unacceptable we paid over a $for this couch and purchase the goof proof which is good for years
I want the couch fixed or a full refund for the couch, the goof proof and the shipping charges. If this si not settled I will contact the media and explain the situation
Sincerely,
*** ***
Good Afternoon Revdex.com-
We are very sorry for any confusion or miscommunication this
customer is experiencing using the warranty for the merchandise purchased from
Bob’s. I see that this purchase was made
in July and at that time the customer purchased the option of *** *** ***
This warranty has two aspects. Through Bob’s this customer is covered for a
period of five years for manufacturing defects.
Manufacturing defects must either be verified through a Bob’s technician
visit and report or through the customer submitting photos which are then
reviewed by a staff trained specifically in that area.
The other side of this warranty is through a third party
company, *** *** covers the
merchandise for accidental damages.
Accidental damage must be reported within thirty days of occurrence and
the customer must be able to provide the necessary details to clearly indicate
that this damage occurred through a single accident or incident and not through
misuse or abuse of the merchandise.
This customer reported to *** that they saw the damage,
had no idea when the damage occurred or how the damage occurred. This report does not fulfill the
qualifications for *** It does not
show when it happened. It does not
provide the details necessary to show that it was caused through a single
accident. We can not force a company,
completely separate from Bob’s to accept a claim that does not meet their
policy guidelines.
Kindest Regards,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture
I am very sorry to learn that our
customer was met with any inconvenience while trying to report her claim to
***Can you please ask the customer to verify with us exactly what the
accident is, and how this accident occurred to her son’s bedroom rails for this
type of damage to be covered within her Goof Proof Plus protection plan? Our
records reflect that our technician located a “completely destroyed/cracked”
right side facing rail when we visited our customer’s residence to initially
inspect this concernAs this type of damage is not repairable and was not
caused by a factory defect within the rail, we referred our customer to the
*** company so she could report the accident someone in her home did to
cause this type of damage to the rail
Bobs Discount Furniture truly
does care about our customers and we seek to resolve our customer’s concerns
efficiently and effectivelyAs *** (the goof proof plan) is a third party
company that is separate from Bobs we are not always able to overturn their
decisionsIf our customer can provide me with an account of how the accident
actually occurred I can act as a liaison on her behalf and see what, if any,
resolution can be offered based on the terms and conditions of her protection
plan
I await our customer’s response as I am
eager to investigate her concern further with the *** company and see how
Bobs Discount Furniture may be able to help resolve this complaint
Kind Regards,
*** ** ***
Bobs Discount Furniture
Corporate Customer Care Liaison
Good Morning Sybrandt,I apologize for the billing error and refund delayI have confirmed with our Accounting department that a refund in the amount of $was applied to the credit card ending in on, May 21, Depending on your bank it may take 10-business days to post
to your account.In the event you do not receive the credit by, June 7, 2015, please let us know.Thank you,*** **
This is our first experience with Bob's Discount Furniture and our experience throughout has been horrendousFirst delivery, the delivery men were incredibly lazy and informed us that the set would not fitI have an extensive background in moving and furniture delivery and just looking at the set we decided on, I knew it would fit with no problem at allSecond delivery, albeit successful, our couch and chair showed signs of damage (ripped couch, broken chair arm)Understanding things can happen in delivery, we agreed to have a repair man sent out by Bob's to attempt to repair the set however, that was unsuccessfulThe repair man deemed the set unrepairable and arranged yet another appointment to have another full set deliveredThird delivery, went smoothly however one of the arms of the chair was broken...againAfter yet another call to customer service we arranged to have a replacement chair deliveredWe were informed that a "white glove" inspection would take place before the chair was loaded into the delivery truck for deliveryFourth delivery, we received a call on delivery day, shortly before our hour window, informing us that our inspected replacement chair was never loaded onto the truckAs you can imagine patience at this point was growing very thinWe finally received our replacement chair in great condition after the fifth and final deliveryAfter our last conversation with customer service they informed us to call after our delivery to close the account and compensate us for the trouble we have dealt with Being that it was near the holidays, a couple of days passed before we were able to call and in speaking with the rep , the gentleman told us they can offer us a $Bob's card to use as store creditAt this point we were LIVIDAfter all the missed hours from my fiancé and I each taking time off of work, missing out on extra hours at work (saturday deliveries) and the back and forth with customer service, we were insulted that they even offered us, what can be easily interpreted as a $gift card, that we can only use at Bobs locationsWe would never use the gift card, as we will never be setting foot in another Bobs Discount Furniture store again after all of this
Good
Afternoon ***,
class="MsoNormal" "margin: 0in 0in 0pt;">I
am so sorry that you are unsatisfied with the results of your last service; I completely
understand your frustrations and assure you that Bobs Discount Furniture cares
very much about our customer’s satisfaction
Our
records reflect that the part of your sectional you are still experiencing
concerns with has ‘pet damage’Although the type of pet damages on your
furniture are not covered through the Goof Proof protection plan you purchased,
Bobs Discount Furniture has made a valid effort to reach out to you and help
you resolve these concerns prior to you filing this complaint I am so sorry that we initially ordered you a
replacement part and later realized the installation would take too long to
completeThis is certainly our mistake and we have initiated an extremely prized
option to you to appease the disappointment we caused youWe have offered to
replace an item that has no manufacturing defect to it and we have only
requested that should you decide to have this item delivered to you, you pay a
delivery feeBobs Discount Furniture considers delivery fees separate from the
cost of our merchandise and support that these fees are charged for the service
of having a deliveryThe drivers must be compensated for their service and the
delivery truck must have gas in the tank to make stopsAs a business trying to
be as honorable to our customer as we can, we have offered to bring you an item
that retails for $and have asked that you pay a delivery fee of $69.99, I
am truly saddened by your disappointment because I genuinely believe that this
is a fair option for resolutionFurther considering that the $item we
are replacing has no defect present within it, we have worked above and beyond
our processes to satisfy you
Your
account indicates that you spoke with an ‘Account Management Specialist’ within
our customer care team today and we approved lowering the delivery fee we are
asking you to payAgain we are sincerely trying to reach out to you because we
honestly value your businessAs of today (2.20.2014) we have asked that you
pay a $delivery fee, should you choose to have this item delivered and
your old piece removed by our delivery teamPlease know that you do have the
option to bring back the old piece and pick up your new piece at our *** ** distribution center should you prefer not to pay any delivery fee at all
I
apologize again for the frustration that this has caused you and I assure you
that we are doing everything in our power to meet you at an agreeable
resolution
Thank
You,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison
Good Afternoon Revdex.com,
class="MsoNormal" "margin: 0in 0in 10pt;">We have spoken with our customer via email and presented
avenues for resolving this concernBobs Discount Furniture truly apologizes
for any inconvenience and frustration using the Goof Proof Plan may have caused
our customerWe currently have a resolution service in place to help in
resolving our customer’s sofa concerns on
Good Morning Revdex.com-
class="MsoNormal" "margin: 0in 0in 10pt;">Please pass on sincere apology for the delay in having
this credit re-instated
I do see that this has already been re-instated by accounting
and the store has applied the credit to the new purchase. If this customer requires any further
assistance please let us know
Kind Regards,
Tracy ***
Bobs Discount Furniture
Corporate Customer Care Liaison
Good Afternoon Revdex.com,
class="MsoNormal" "margin: 0in 0in 10pt;">I have spoken with *** today and provided her with my
direct contact informationI can certainly understand why our customer felt
the need to escalate her claim and I am so sorry that we haven’t been able to
resolve her concern in a reasonable amount of timeWe have entered the
paperwork to correct our sales error and should have the copy of the updated
receipt to *** before the close of this week
Thank you for providing us with an opportunity to make our
failures right,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison
Complaint: ***
I am rejecting this response because:
The the name on the account should most certainly be my own *** *** The address on file was *** *** *** *** ** ***
One of the phone numbers on file would have been *** *** *** at the time of delivery
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The gift card can be sent to my address on file
Sincerely, *** ***
My complaint about Bob's has to do with their *** *** warranty systemWhen our bed frame was purchased they said we would have a year, no questions asked, warranty on the productAny damage that was done we just had to report it and they would replace the bed frameWell we did end up with a damaged footboard and we called the event in, sent them pictures of the damage and waitedThey said it would be within the next two weeks that we would hear back, but after a month of silence I called them up to find out our request was deniedThey claimed "Damage caused by multiple incidences cannot be warrantied out."
So the warranty they claimed I had against all damage in years turned out to be nonsenseMy opinion of Bob's wasn't bad before this but I don't appreciate doing business with liars A word of caution to anyone buying from Bob's- despite what they tell you assume your warranty claim will be denied regardless of circumstance, that way you are not setting yourself up for disappointment when you find out years later that what you were told was false
minor-latin">Good Afternoon Revdex.com-
We are very sorry that this customer is
having this issueWhile I understand their frustrations and acknowledge that they
sincerely feel we failed them, our Goof Proof Plan does clearly state that only
pet bodily fluids are covered I have
attached both the Goof Proof Plus handout given at time of purchase and the
customer’s specific warranty card from ***
The merchandise was delivered on
4.27.16. On this customer called
into *** to report that their pet had chewed the new sofa. We offered the customer a customer purchase
part order on which was later canceled for lack of interest from the
customer
We sent our technician to the home to
investigate a complaint that the fabric is fraying. The tech found several instances of pet
damage on the pieces. We are very sorry,
damage caused by pet nails and teeth is not covered under any warranty. If the customer would like to pay for
replacement parts we can still offer that option.
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Morning Revdex.com,
class="MsoNormal" "margin: 0in 0in 10pt;">We have been in contact with *** and have offered a
form of accommodation to Bobs Discount Furniture for the inconvenience *** product concern has caused herOur accommodation offer was meant to help
*** in the event she wanted to purchase a new foundation that carried a
factory warranty*** declined our
offer and we apologize to *** again that we cannot honor her desired
settlement request
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would also like to add that I very much appreciate how Stephanie replied quickly and was very kindI appreciate that this was resolved quickly and exceeded my expectations.
Sincerely
*** ***
Complaint: ***
I am rejecting this response because:I pursched sets meaning couches and love seats -in totalAll peices are bonded leather and all are peelingI would need to pursue all again in a different material In the email only one ser is mentioned.
Sincerely,
*** ***
WARNING: DO NOT BUY FROM BOBS DISCOUNT FURNITURE!!!! just a little story to shareI bought a mattress that was to be delivered between and get a call saying truck broke down and wont make it in those hoursThey will call me and let me knowso I left only to get a call at 3:that they tried to deliver the mattress and I was not therethank fully I was able to stop the truck as I was a few minutes awayAs they are ready to unload it they discovered it was wet, so they didn't feel comfortable leaving itIn the meantime they get me in touch with customer service who is kind enough to say she will put in a request to have it delivered on SaturdayFine and dandy, Saturday comes about no word yet about the mattressSo call again customer servicewe are so sorry the mattress didn't make the truck, cant deliver till Tuesday morningwe can make a 6:delivery so you wont miss another day of workin the mean time, I am sleeping on pillows on a box spring and on the couch where ever is most comfortableso anxiously awaiting for Tuesday morning for my new mattress and don't I get a call saying it wont be delivered till between and what the blankanother day not in the officeso try and talk to customer service about all this all day long and got no whereThis mattress better be gold cause I am not happyguess I am not the first person this happens tooBEWARE OF BOBS DISCOUNT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
I will wait on the new cushionsHopefully they will solve the problem of springs giving wayIf not I reserve my rights to pursue my complaintIts truly an inconvienence and the wait for the replacement cushions ( months ) is unreasonableI feel I should be compensated for something that is totally the fault of the companyAfter all Im without the total use of products for more than monthsAlso my *** *** waranty should be extended to cover the period of use of products.
Sincerely,
*** ***
Good Afternoon Revdex.com,
class="MsoNormal" "margin: 0in 0in 10pt;">I have reviewed *** account and concerns in full at this
time I believe the best recourse for both parties involved is a removal of the
furniture from *** home for a full refundWe have offered multiple options
for resolution from the highest levels of our Customer Care Office and *** has
refused each option we feel is a fair and adequate offer
While I am truly very sorry that we were unable to satisfy
our customer after multiple delivery attempts, I do understand his reasoning
for wanting a full refund due to the frustration and inconvenience we have
caused himI tried calling *** on the phone number he listed in this
complaint today (at 1:42PM) and I wasn’t able to speak with him
directlyI have left him a message to please contact our Customer Care Office
at ###-###-#### to schedule a date that we can remove this furniture from his
homeOnce the furniture has been fully returned to our warehouse, and only at
that point, our system will allow the refund process to beginA couple business
days after the pick up is completed *** may contact our retail location (###-###-#### *press when you hear Bobs voice)
and provide the credit card numbers associated with his original purchase,
at this point we will process the monetary return to the two separate credit
cards
The credit number associated with this pick up and refund
is: ***We await ***’s call to schedule the pick up so we can offer our
customer the satisfaction he seeksWe apologize again that ***’s experience
with us was not a good one and wish him the best in his future furniture
endeavors
Kind Regards,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison
Good Afternoon Revdex.com-
We are very sorry if there was any
confusion on this
credit.
The customer did reach out to us on 1.18.17. The credit was extended as a courtesy for an
additional thirty days. The credit will
expire on 2.18.17. We would not be able
to extend this any further.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture
Complaint: ***
I am rejecting this response because:
They have not come to fix the couch, they keep scheduling the appointment to fix during working hours. I can't take a day off from work to be there for them. I have no one else that can be there. I have called them numerous times to request a later time after 4pm or a Saturday. This is unacceptable we paid over a $for this couch and purchase the goof proof which is good for years
I want the couch fixed or a full refund for the couch, the goof proof and the shipping charges. If this si not settled I will contact the media and explain the situation
Sincerely,
*** ***
Good Afternoon Revdex.com-
We are very sorry for any confusion or miscommunication this
customer is experiencing using the warranty for the merchandise purchased from
Bob’s. I see that this purchase was made
in July and at that time the customer purchased the option of *** *** ***
This warranty has two aspects. Through Bob’s this customer is covered for a
period of five years for manufacturing defects.
Manufacturing defects must either be verified through a Bob’s technician
visit and report or through the customer submitting photos which are then
reviewed by a staff trained specifically in that area.
The other side of this warranty is through a third party
company, *** *** covers the
merchandise for accidental damages.
Accidental damage must be reported within thirty days of occurrence and
the customer must be able to provide the necessary details to clearly indicate
that this damage occurred through a single accident or incident and not through
misuse or abuse of the merchandise.
This customer reported to *** that they saw the damage,
had no idea when the damage occurred or how the damage occurred. This report does not fulfill the
qualifications for *** It does not
show when it happened. It does not
provide the details necessary to show that it was caused through a single
accident. We can not force a company,
completely separate from Bob’s to accept a claim that does not meet their
policy guidelines.
Kindest Regards,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture
Good Morning Revdex.com,
I am very sorry to learn that our
customer was met with any inconvenience while trying to report her claim to
***Can you please ask the customer to verify with us exactly what the
accident is, and how this accident occurred to her son’s bedroom rails for this
type of damage to be covered within her Goof Proof Plus protection plan? Our
records reflect that our technician located a “completely destroyed/cracked”
right side facing rail when we visited our customer’s residence to initially
inspect this concernAs this type of damage is not repairable and was not
caused by a factory defect within the rail, we referred our customer to the
*** company so she could report the accident someone in her home did to
cause this type of damage to the rail
Bobs Discount Furniture truly
does care about our customers and we seek to resolve our customer’s concerns
efficiently and effectivelyAs *** (the goof proof plan) is a third party
company that is separate from Bobs we are not always able to overturn their
decisionsIf our customer can provide me with an account of how the accident
actually occurred I can act as a liaison on her behalf and see what, if any,
resolution can be offered based on the terms and conditions of her protection
plan
I await our customer’s response as I am
eager to investigate her concern further with the *** company and see how
Bobs Discount Furniture may be able to help resolve this complaint
Kind Regards,
*** ** ***
Bobs Discount Furniture
Corporate Customer Care Liaison
Good Morning Sybrandt,I apologize for the billing error and refund delayI have confirmed with our Accounting department that a refund in the amount of $was applied to the credit card ending in on, May 21, Depending on your bank it may take 10-business days to post
to your account.In the event you do not receive the credit by, June 7, 2015, please let us know.Thank you,*** **
This is our first experience with Bob's Discount Furniture and our experience throughout has been horrendousFirst delivery, the delivery men were incredibly lazy and informed us that the set would not fitI have an extensive background in moving and furniture delivery and just looking at the set we decided on, I knew it would fit with no problem at allSecond delivery, albeit successful, our couch and chair showed signs of damage (ripped couch, broken chair arm)Understanding things can happen in delivery, we agreed to have a repair man sent out by Bob's to attempt to repair the set however, that was unsuccessfulThe repair man deemed the set unrepairable and arranged yet another appointment to have another full set deliveredThird delivery, went smoothly however one of the arms of the chair was broken...againAfter yet another call to customer service we arranged to have a replacement chair deliveredWe were informed that a "white glove" inspection would take place before the chair was loaded into the delivery truck for deliveryFourth delivery, we received a call on delivery day, shortly before our hour window, informing us that our inspected replacement chair was never loaded onto the truckAs you can imagine patience at this point was growing very thinWe finally received our replacement chair in great condition after the fifth and final deliveryAfter our last conversation with customer service they informed us to call after our delivery to close the account and compensate us for the trouble we have dealt with Being that it was near the holidays, a couple of days passed before we were able to call and in speaking with the rep , the gentleman told us they can offer us a $Bob's card to use as store creditAt this point we were LIVIDAfter all the missed hours from my fiancé and I each taking time off of work, missing out on extra hours at work (saturday deliveries) and the back and forth with customer service, we were insulted that they even offered us, what can be easily interpreted as a $gift card, that we can only use at Bobs locationsWe would never use the gift card, as we will never be setting foot in another Bobs Discount Furniture store again after all of this
Good
Afternoon ***,
class="MsoNormal" "margin: 0in 0in 0pt;">I
am so sorry that you are unsatisfied with the results of your last service; I completely
understand your frustrations and assure you that Bobs Discount Furniture cares
very much about our customer’s satisfaction
Our
records reflect that the part of your sectional you are still experiencing
concerns with has ‘pet damage’Although the type of pet damages on your
furniture are not covered through the Goof Proof protection plan you purchased,
Bobs Discount Furniture has made a valid effort to reach out to you and help
you resolve these concerns prior to you filing this complaint I am so sorry that we initially ordered you a
replacement part and later realized the installation would take too long to
completeThis is certainly our mistake and we have initiated an extremely prized
option to you to appease the disappointment we caused youWe have offered to
replace an item that has no manufacturing defect to it and we have only
requested that should you decide to have this item delivered to you, you pay a
delivery feeBobs Discount Furniture considers delivery fees separate from the
cost of our merchandise and support that these fees are charged for the service
of having a deliveryThe drivers must be compensated for their service and the
delivery truck must have gas in the tank to make stopsAs a business trying to
be as honorable to our customer as we can, we have offered to bring you an item
that retails for $and have asked that you pay a delivery fee of $69.99, I
am truly saddened by your disappointment because I genuinely believe that this
is a fair option for resolutionFurther considering that the $item we
are replacing has no defect present within it, we have worked above and beyond
our processes to satisfy you
Your
account indicates that you spoke with an ‘Account Management Specialist’ within
our customer care team today and we approved lowering the delivery fee we are
asking you to payAgain we are sincerely trying to reach out to you because we
honestly value your businessAs of today (2.20.2014) we have asked that you
pay a $delivery fee, should you choose to have this item delivered and
your old piece removed by our delivery teamPlease know that you do have the
option to bring back the old piece and pick up your new piece at our *** ** distribution center should you prefer not to pay any delivery fee at all
I
apologize again for the frustration that this has caused you and I assure you
that we are doing everything in our power to meet you at an agreeable
resolution
Thank
You,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison
Good Afternoon Revdex.com,
class="MsoNormal" "margin: 0in 0in 10pt;">We have spoken with our customer via email and presented
avenues for resolving this concernBobs Discount Furniture truly apologizes
for any inconvenience and frustration using the Goof Proof Plan may have caused
our customerWe currently have a resolution service in place to help in
resolving our customer’s sofa concerns on
Good Morning Revdex.com-
class="MsoNormal" "margin: 0in 0in 10pt;">Please pass on sincere apology for the delay in having
this credit re-instated
I do see that this has already been re-instated by accounting
and the store has applied the credit to the new purchase. If this customer requires any further
assistance please let us know
Kind Regards,
Tracy ***
Bobs Discount Furniture
Corporate Customer Care Liaison
Good Afternoon Revdex.com,
class="MsoNormal" "margin: 0in 0in 10pt;">I have spoken with *** today and provided her with my
direct contact informationI can certainly understand why our customer felt
the need to escalate her claim and I am so sorry that we haven’t been able to
resolve her concern in a reasonable amount of timeWe have entered the
paperwork to correct our sales error and should have the copy of the updated
receipt to *** before the close of this week
Thank you for providing us with an opportunity to make our
failures right,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison
Complaint: ***
I am rejecting this response because:
The the name on the account should most certainly be my own *** *** The address on file was *** *** *** *** ** ***
One of the phone numbers on file would have been *** *** *** at the time of delivery
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The gift card can be sent to my address on file
Sincerely, *** ***
My complaint about Bob's has to do with their *** *** warranty systemWhen our bed frame was purchased they said we would have a year, no questions asked, warranty on the productAny damage that was done we just had to report it and they would replace the bed frameWell we did end up with a damaged footboard and we called the event in, sent them pictures of the damage and waitedThey said it would be within the next two weeks that we would hear back, but after a month of silence I called them up to find out our request was deniedThey claimed "Damage caused by multiple incidences cannot be warrantied out."
So the warranty they claimed I had against all damage in years turned out to be nonsenseMy opinion of Bob's wasn't bad before this but I don't appreciate doing business with liars A word of caution to anyone buying from Bob's- despite what they tell you assume your warranty claim will be denied regardless of circumstance, that way you are not setting yourself up for disappointment when you find out years later that what you were told was false
minor-latin">Good Afternoon Revdex.com-
We are very sorry that this customer is
having this issueWhile I understand their frustrations and acknowledge that they
sincerely feel we failed them, our Goof Proof Plan does clearly state that only
pet bodily fluids are covered I have
attached both the Goof Proof Plus handout given at time of purchase and the
customer’s specific warranty card from ***
The merchandise was delivered on
4.27.16. On this customer called
into *** to report that their pet had chewed the new sofa. We offered the customer a customer purchase
part order on which was later canceled for lack of interest from the
customer
We sent our technician to the home to
investigate a complaint that the fabric is fraying. The tech found several instances of pet
damage on the pieces. We are very sorry,
damage caused by pet nails and teeth is not covered under any warranty. If the customer would like to pay for
replacement parts we can still offer that option.
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Morning Revdex.com,
class="MsoNormal" "margin: 0in 0in 10pt;">We have been in contact with *** and have offered a
form of accommodation to Bobs Discount Furniture for the inconvenience *** product concern has caused herOur accommodation offer was meant to help
*** in the event she wanted to purchase a new foundation that carried a
factory warranty*** declined our
offer and we apologize to *** again that we cannot honor her desired
settlement request
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would also like to add that I very much appreciate how Stephanie replied quickly and was very kindI appreciate that this was resolved quickly and exceeded my expectations.
Sincerely
*** ***
Complaint: ***
I am rejecting this response because:I pursched sets meaning couches and love seats -in totalAll peices are bonded leather and all are peelingI would need to pursue all again in a different material In the email only one ser is mentioned.
Sincerely,
*** ***