face="Calibri">Good Morning Revdex.com,
Our records
show no indication of any “debit” made by us to this customer’s financing
account. Can you please ask the customer to submit the documentation they have
referenced to the Revdex.com showing that our company debited their financing account
after the credit we sent back on 1.07.2016?
At this time I
have located the commentary from our agent that the customer also referenced in
their posting and it leads me to believe that the customer is experiencing confusion
based on how Wells Fargo sets up their billing statement. Please see below as
the agent illustrates communicating that the original charge is probably still
listed along with the credit we sent back:
1-29-16 944a - spw cust [redacted] states he is looking at his
statement online for WF and there is a charge for the del fee after the credit
was submitted. asked cust to look at the rest of the charges to see if there
was another del fee charged. he does not see another one. advised this may be
to offset the credit to show that this was charged to him and the credit to
offset that del fee. cust will wait till everything is delivered to confirm
that all amounts are correct. [redacted]
Above Comments Added By [redacted] On 01/29/2016 at 09:46
We are happy to research this further once we are provided evidence
from the customer, as of now we show only the credit we sent back and dispute
that we made any additional debit to this person’s [redacted]
Good
Afternoon Revdex.com,
face="Calibri" size="3">
Please pass
on our sincerest apologies to this consumer for any inconvenience or distress
this concern has caused them.
Our records
indicate that this concern has already been resolved by our Customer Care
Senior Management Team. Currently the merchandise is scheduled to be removed
for a monetary refund on 12.22.2014.
Afternoon Revdex.com,
Please pass on our sincerest
apologies for the troubling experience our customer has endured while
anticipating the delivery of the sofas. We take full ownership and responsibility
for this concern and assure our customer that it was never our intention to fail
on fulfilling the order for the sofas.
At this time the customer’s account
reflects that the order has been canceled and a refund processed on 11.14.2015.
Our greatest loss is and will remain loosing our customer’s trust in our
business and while we understand that there is nothing that will make the
failure our customer experienced OK, we do want to offer our customer a token
of our apology.
The sales order that was purchased from our regularly stocked merchandise
(tables and rug) carried a delivery fee of $99.99 and we would be happy to
provide our customer with a gift card to Bobs Discount Furniture in this
amount. We understand the importance of earning our customer’s trust back and
proving to our customer that delivery failures are not part of the normal daily
operations that have helped us grow to be the 15th largest furniture
retailer in the U.S. Should the customer wish not to provide us with another
opportunity to deliver merchandise we can understand the reasons why in this
scenario and have several cash and carry items that can be taken from our
Showrooms or in store outlet locations as our free gift of apology with use of
the gift card.
We apologize again for our failure
in not being able to fully process the promised order and do hope our customer will
accept our deepest apologies and compensation offer.
Kindest Regards,
Stephanie A. G[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Afternoon Revdex.com-
Due to the intricate nature of this...
complaint, we have
reached out to the customer directly to discuss our offer of resolution. We hope that the customer is considering our
offer and will reply to the Revdex.com mediation service with their decision. We thank the Revdex.com for bringing this to our
attention.
Sincerely,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture
Complaint: [redacted]
I am rejecting this response because
The offer Bobs Discount Furniture claim to offer does not exist.
When I called on the 1/4, 1/25, 2/26 and 3/29, their customer service, Aileen and Brisn the representative
told me their was nothing they can do for me.
I want them to look at the table,
If they are willing to contact me via email to arrange for someone to look at the table.
That would be awesome.
Thanks
Sincerely,
[redacted]
Good Afternoon Revdex.com-
Due to the intricate nature of this...
complaint, we have
reached out to the customer directly to discuss our offer of resolution. The customer has accepted our offer. We are very sorry that this was not already
corrected for this customer and we appreciate the Revdex.com bringing this to our
attention.
Sincerely,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture
I have reached out to this
customer by phone today (4.16.2014) and offered her a resolution she has
accepted as satisfactory.
Thank You for bringing this
concern to our attention so we have the opportunity to better serve the most
important people in our business,
[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Afternoon Dennis,
yes;">
I’m sorry to learn of the frustration you are experiencing with
your product and assure you that should you be experiencing any factory defect
concern Bobs Discount Furniture truly wants to help you move forward under the
provisions of your ‘Goof Proof Plus’ protection plan.
In regards to the calls and visits you have been receiving for
payment, these are in no way related to Bobs Discount Furniture. As a consumer
and an individual you made a choice and signed a payment agreement with a
company called ‘Acceptance Now’ at the time of purchase. The debt you owe to
this company is not the concern or responsibility of Bobs Discount Furniture
nor are we permitted into the recordings or actions of this third party
company. Should you continue to not honor the contractual agreement you signed
with this company you can expect that the dispute and action from ‘Acceptance
Now’ will surely continue.
I apologize if you have had continued trouble getting thru to our
Customer Care Offices as you have cited that you have attempted to reach out to
us multiple times. We have been continually receiving incoming customer calls
into our call center everyday with no reported systems issues. The last record
we have under your account is from a technician that visited your home on
12.19.2014 to address a concern you had with the left side facing sofa. This
technician did not report finding any defects within this item and indicated to
us that he could not complete a courtesy repair as the concern was not the
result of a defect and the repair time would have held him in your home for
three hours plus. Your warranty thru Bobs Discount Furniture is for
coverage on factory defect concerns only.
As an extreme one time courtesy we have uploaded the necessary
paperwork to your customer account to replace the left arm facing sofa for you
with a factory fresh model (for your records these order numbers are: [redacted] & [redacted]).Please note that we still do stand by the integrity of our
technician’s report and should a concern present itself in the future where our
factory trained professional deems no manufacturing defect present Bobs
Discount Furniture will be unable to provide you with an option for recourse.
As I am certain our incoming Customer Care phone lines are working
at full capacity please contact our Customer Care Offices to schedule a
delivery date that works best for you, based off of the product’s availability.
Customer Care is available to you via [redacted] (Mon – Sat:
6:30am -8:00pm or Sunday 10:30am -7:00pm).
Sincerely,
[redacted]orporate Liaison
Bobs Discount Furniture
Complaint: [redacted]
I am rejecting this response because:
[redacted] is inside of Bob's Discount Furniture, so both businesses are sleeping in the same, shall we say.
Part of my issue also, as I've stated before, I still do not have any of those papers, even though I've requested them several times.
With that said, I've also filed a complaint with the attorney general. I'll also be speaking with a news station, consumers need to be made aware of how things are ran at both Bob's and [redacted] because the untrained staff certainly does not.
Sincerely,
[redacted]
Good morning Ms. [redacted],
Thank you for choosing Bob's Discount Furniture. I understand the urgency for the replacment part and apologize for the delay.
According to our records you recieved the remote for the power lift chair on, March 22, 2014. We were...
scheduled to send a technican to your home to program the remote on, March 25, 2014 but a person in your home identifying themselves as [redacted], canceled the service and refused to rescheldue. Later comments in your account indicate that you were able to have someone program the remote for you and I suspect that the chair is now fully functional.
Bob's Discount Furniture appreciates your business and apologizes for the inconvenience we have caused. It is our hope that you are now able to fully enjoy your power chair.
Please pass on our sincerest apologies for the inconvenience the
multiple calls and damaged product continues to cause our customer. We can
certainly understand the customer’s frustration and acknowledge that the
frustrations of our customer are because of our failures in scheduling and/ or
communication.
Bob’s prides itself on providing quality service and the best
value product for the price. Our primary focus is on making the concern we
caused right so that our customer is satisfied with the product that they have
purchased from us. As the retailer we do take full responsibility for the concerns
that exist with this merchandise and seek to correct any defect that may be occurring.
Per our established company policies, available in store or online;
a return for a refund is not a possible option for resolution at this time.
[redacted]
I apologize again for any confusion that may still be present due
to our lack of communication however our system indicates that we are scheduled
to this customer’s residence to service this merchandise on 2.20.2015. As of
right now our projected arrival time is slated as 10:50am-12:50pm and the account
also lists an hour call-ahead request going to this phone number: [redacted] ext. [redacted] on the day of service.
At this time we are looking
forward to completely resolving this customer’s concern on 2.20.2015 and while it is not
normal procedure to so, we do recognize that we have failed our customer and we
are willing to make an exception in this case and discuss a further token of
our apology with our customer once they are fully satisfied with their
merchandise.
Our
technician will call into our Customer Care Offices prior to leaving this
customer’s home on 2.20.2015 and at that time we can discuss our further
apology offer for the inconvenience we have caused while seeking to get our
customers concerns fully rectified.
Kindest
Regards,
Stephanie
A. Gauthier
Bobs
Discount Furniture
Customer Care Corporate
Liaison
Clearly bobs furniture is trying to cover up something .I'm guessing my pictures of a brand new matters are not showing mold mold because when the mattress was delivered it was dragged from the truck to my apartment in the rain my bldg has cameras and videos can be requested of the delivery process. I have been sleeping on the floor since being made aware of the issue. The bed currently still in my home has fumes coming from it. The credit we were given was for the inconvenience we have had to I'm sure since the 15 of August.I have reached out to multiple supervisors to have the bed removed from my home,after making us aware of the possibility they no longer reached out to us about the problem. They have disregarded me and my family we have dealt with disrespectful customers service reps every time we've ordered something they have made some type of mistake ,which is probably why our bed was mold infested. All phone calls are recorded from bobs furniture we are asking that u request to review all calls so tht you can see the horrible professionalism of this company. Today they came to our home refusing to replace the items they so called credited us for.the same delivery guys that gave us the molded bed in the same truck came to deliver only a bed protector and refused to pick up the mattress. They have lied to us and showed pure negligence on more than one occasion.the matters is still in our home and we are still sleeping on the floor. Bobs have given us 3 different days they were supposed to come and get the mattress and had my husband miss 3 days of work . I am anpregnant woman constantly being stressed out and badgered by bobs customers representatives,I have begged them and pleaded for them to fix the problem they caused. I give Revdex.com all rights to review all phone calls made and received by bobs discount furniture concerning this matter.as I have nothing to hide. I am only asking that they handle the situation as professionals which they have failed to do. I was also only credited for making a complaint about my expensive silk sheet set being affected by the mold and with that extra credit bobs supposedly gave me I had enough for a bed free which was only a small difference and not nearly the amount my sheet sets were worth. In addition to the fact that I have been discomforts and my health put at risk. They have yet to comply with anything and have only made matters worse as I continue to sleep uncomfortably.i
Complaint: 11637122
I am rejecting this response because:
Sincerely,
Darina Medina
Hello,
I received an email from someone @ Bobs. Please see attachment. Thanks
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Good Afternoon Revdex.com-
We are sincerely sorry that this...
customer had to go through
so much to have this service completed.
I do see that there were add-ons requested that were not able to be accommodated. We are sorry if this was not correctly
explained to the customer. When it is a
quality of life issue, as this was, we fully expect that we will be able to get
the add-on completed. In this case, they
were just not able to find a tech in the area with time available. The first day we were able to get for this customer
was 7/28/16 and sadly that day the customer was not available.
The account indicates that we were able to get the service
completed on 7/30/16. The technician was able to replace the remote
with the customer’s spare remote. The
bed is in working order now. If the
customer has any outstanding questions or concerns please reply through the Revdex.com
mediation service.
Sincerely,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture
Hi thank you so much for the hell I appreciate it more then anything. Here is some information it is all under my husbands name. His name is [redacted], address [redacted], customer ID will be under ###-###-####. But please contact me at ###-###-####. He is very upset with the situation, and would perfer me to deal with this. Thank you again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Very disappointed in furniture and lack of communication. I purchased a love seat with console and a sofa. The sofa had staples sticking out of the back and the love seat had scuff marks and a tear in the fabric. Ok, no problem, they said they would replace both pieces. Upon our second delivery, their was confusion as to how many pieces were going to be returned and exchanged. (they only had the sofa and no love seat!) Then the delivery man didn't even want to bring in the new sofa because it was already damaged. OK. now this is getting annoying, but again, I schedule another delivery. Today, 3rd time trying to deliver our new furniture and again confusion about both pieces being exchanged. Paper work only said sofa and not the love seat. Delivery man asked to use my phone, called wherever and said ok, I'm all set, he has both pieces in truck. Now I'm like, ok ....few. So both pieces are exchange and I take a look at them. I couldn't believe what I saw. The love seat had a tear in the back with staples sticking out. I paid over $1700 for these two pieces of furniture. And to me, no matter what I paid for them, its supposed to be brand new furniture. I don't expect to have a tear or staples coming through. I thought the 'discount' in Bob's furniture was the price, however I'm starting to second guess that the 'discount' is the product itself.
Complaint: [redacted]
I am rejecting this response because: l feel it is a manufacturing flaw as the mold only occured under the rubber portion of the underside of matress cover.And if Bobs can't understand why I would dispose of black mold ,after being told by their company "there's nothing we can do" and "this is not our fault", then perhaps they need to educate themselves more on black mold. Black mold poses a health risk.l hope Bobs is more helpful in the future with this problem, but as for me, I work in high volume retail and deal with lots of people and I frequently tell them of my very unsatisfied experience with Bobs
Sincerely,
[redacted]
Please pass on our sincerest apologies for the confusion
our customer has experienced from us. Our outlet inventory listed on line is an
entirely different level of inventory/operating system then the merchandise we
have to offer via our show rooms.
The only order I can see within this customer’s account
for a rug from the order that had been previously canceled. If the new rug the
customer is referring to is also online outlet merchandise (like their first
rug) then the order must be made thru our website by the consumer. We are not
permitted to make phone orders for this type of merchandise as there are
inventory counters attached to the merchandise that update themselves when a
new order is issued thru the website. I apologize to our customer that due to
our literal system restraints we were unable to process them a new order for another
rug from our online outlet store.
At this time I can convey that we have already arranged
to have the $100.00 store credit re –issued on a Bobs Gift Card number (we had
to make an entirely new gift card for this concern which can take anywhere from
7-10 days for any customer) that will arrive to our customer’s email address [redacted] –looks
different from the one given to Revdex.com) within the following 48-72 business hours.
As a form of compensation for this inconvenience we will
agree to refund any delivery fee paid towards a completed order specifically
& only for the cost of a rug after
that delivery has successfully taken place.
I will never purchase anything from bobs furniture again. Management in South Attleboro Massachusetts absolutely suck got no where with them there customer service is terrible, they didn't care or had no concerns for there customer got nowhere with them so I had to call the corporate office.There all great when purchase is made but when you have an actual issue or repair with something they give you the run around to me that is very unprofessional also felt like I didn't matter after purchase was made.Been sleeping on my mattress on my living room floor this will make night number 4.There quality sucks on bedroom sets everything is cheap I guess you get what you pay for. to me its sounding like I have to fix the problem myself but why should I have to buy wood to fix a two month old bedroom frame just seems easier than dealing with bobs furniture employees.
Two years ago my boyfriend and I purchased all new furniture for our home. Since then, our bed has broken twice! Last week Bob's came out to fix the bed. It's broken again. Our recliner has to be replaced as well. Today, I found out that one of our dining room chairs is broken! I am in a wheelchair so it is only used when guests come over! This is outrageous. I keep having to pay for repairs. When I called, the person went on and on about the [redacted] and warranty. No, I didn't buy it. However, if your furniture only lasts two years that speaks volumes about the quality. Never again will I order from Bob's.
face="Calibri">Good Morning Revdex.com,
Our records
show no indication of any “debit” made by us to this customer’s financing
account. Can you please ask the customer to submit the documentation they have
referenced to the Revdex.com showing that our company debited their financing account
after the credit we sent back on 1.07.2016?
At this time I
have located the commentary from our agent that the customer also referenced in
their posting and it leads me to believe that the customer is experiencing confusion
based on how Wells Fargo sets up their billing statement. Please see below as
the agent illustrates communicating that the original charge is probably still
listed along with the credit we sent back:
1-29-16 944a - spw cust [redacted] states he is looking at his
statement online for WF and there is a charge for the del fee after the credit
was submitted. asked cust to look at the rest of the charges to see if there
was another del fee charged. he does not see another one. advised this may be
to offset the credit to show that this was charged to him and the credit to
offset that del fee. cust will wait till everything is delivered to confirm
that all amounts are correct. [redacted]
Above Comments Added By [redacted] On 01/29/2016 at 09:46
We are happy to research this further once we are provided evidence
from the customer, as of now we show only the credit we sent back and dispute
that we made any additional debit to this person’s [redacted]
Good
Afternoon Revdex.com,
face="Calibri" size="3">
Please pass
on our sincerest apologies to this consumer for any inconvenience or distress
this concern has caused them.
Our records
indicate that this concern has already been resolved by our Customer Care
Senior Management Team. Currently the merchandise is scheduled to be removed
for a monetary refund on 12.22.2014.
Kind
Regards,
[redacted]
Bobs
Discount Furniture
[redacted]
Good...
Afternoon Revdex.com,
Please pass on our sincerest
apologies for the troubling experience our customer has endured while
anticipating the delivery of the sofas. We take full ownership and responsibility
for this concern and assure our customer that it was never our intention to fail
on fulfilling the order for the sofas.
At this time the customer’s account
reflects that the order has been canceled and a refund processed on 11.14.2015.
Our greatest loss is and will remain loosing our customer’s trust in our
business and while we understand that there is nothing that will make the
failure our customer experienced OK, we do want to offer our customer a token
of our apology.
The sales order that was purchased from our regularly stocked merchandise
(tables and rug) carried a delivery fee of $99.99 and we would be happy to
provide our customer with a gift card to Bobs Discount Furniture in this
amount. We understand the importance of earning our customer’s trust back and
proving to our customer that delivery failures are not part of the normal daily
operations that have helped us grow to be the 15th largest furniture
retailer in the U.S. Should the customer wish not to provide us with another
opportunity to deliver merchandise we can understand the reasons why in this
scenario and have several cash and carry items that can be taken from our
Showrooms or in store outlet locations as our free gift of apology with use of
the gift card.
We apologize again for our failure
in not being able to fully process the promised order and do hope our customer will
accept our deepest apologies and compensation offer.
Kindest Regards,
Stephanie A. G[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Afternoon Revdex.com-
Due to the intricate nature of this...
complaint, we have
reached out to the customer directly to discuss our offer of resolution. We hope that the customer is considering our
offer and will reply to the Revdex.com mediation service with their decision. We thank the Revdex.com for bringing this to our
attention.
Sincerely,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture
Complaint: [redacted]
I am rejecting this response because
The offer Bobs Discount Furniture claim to offer does not exist.
When I called on the 1/4, 1/25, 2/26 and 3/29, their customer service, Aileen and Brisn the representative
told me their was nothing they can do for me.
I want them to look at the table,
If they are willing to contact me via email to arrange for someone to look at the table.
That would be awesome.
Thanks
Sincerely,
[redacted]
Good Afternoon Revdex.com-
Due to the intricate nature of this...
complaint, we have
reached out to the customer directly to discuss our offer of resolution. The customer has accepted our offer. We are very sorry that this was not already
corrected for this customer and we appreciate the Revdex.com bringing this to our
attention.
Sincerely,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture
Good Morning Revdex.com,
I have reached out to this
customer by phone today (4.16.2014) and offered her a resolution she has
accepted as satisfactory.
Thank You for bringing this
concern to our attention so we have the opportunity to better serve the most
important people in our business,
[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Afternoon Dennis,
yes;">
I’m sorry to learn of the frustration you are experiencing with
your product and assure you that should you be experiencing any factory defect
concern Bobs Discount Furniture truly wants to help you move forward under the
provisions of your ‘Goof Proof Plus’ protection plan.
In regards to the calls and visits you have been receiving for
payment, these are in no way related to Bobs Discount Furniture. As a consumer
and an individual you made a choice and signed a payment agreement with a
company called ‘Acceptance Now’ at the time of purchase. The debt you owe to
this company is not the concern or responsibility of Bobs Discount Furniture
nor are we permitted into the recordings or actions of this third party
company. Should you continue to not honor the contractual agreement you signed
with this company you can expect that the dispute and action from ‘Acceptance
Now’ will surely continue.
I apologize if you have had continued trouble getting thru to our
Customer Care Offices as you have cited that you have attempted to reach out to
us multiple times. We have been continually receiving incoming customer calls
into our call center everyday with no reported systems issues. The last record
we have under your account is from a technician that visited your home on
12.19.2014 to address a concern you had with the left side facing sofa. This
technician did not report finding any defects within this item and indicated to
us that he could not complete a courtesy repair as the concern was not the
result of a defect and the repair time would have held him in your home for
three hours plus. Your warranty thru Bobs Discount Furniture is for
coverage on factory defect concerns only.
As an extreme one time courtesy we have uploaded the necessary
paperwork to your customer account to replace the left arm facing sofa for you
with a factory fresh model (for your records these order numbers are: [redacted] & [redacted]).Please note that we still do stand by the integrity of our
technician’s report and should a concern present itself in the future where our
factory trained professional deems no manufacturing defect present Bobs
Discount Furniture will be unable to provide you with an option for recourse.
As I am certain our incoming Customer Care phone lines are working
at full capacity please contact our Customer Care Offices to schedule a
delivery date that works best for you, based off of the product’s availability.
Customer Care is available to you via [redacted] (Mon – Sat:
6:30am -8:00pm or Sunday 10:30am -7:00pm).
Sincerely,
[redacted]orporate Liaison
Bobs Discount Furniture
Complaint: [redacted]
I am rejecting this response because:
[redacted] is inside of Bob's Discount Furniture, so both businesses are sleeping in the same, shall we say.
Part of my issue also, as I've stated before, I still do not have any of those papers, even though I've requested them several times.
With that said, I've also filed a complaint with the attorney general. I'll also be speaking with a news station, consumers need to be made aware of how things are ran at both Bob's and [redacted] because the untrained staff certainly does not.
Sincerely,
[redacted]
Good morning Ms. [redacted],
Thank you for choosing Bob's Discount Furniture. I understand the urgency for the replacment part and apologize for the delay.
According to our records you recieved the remote for the power lift chair on, March 22, 2014. We were...
scheduled to send a technican to your home to program the remote on, March 25, 2014 but a person in your home identifying themselves as [redacted], canceled the service and refused to rescheldue. Later comments in your account indicate that you were able to have someone program the remote for you and I suspect that the chair is now fully functional.
Bob's Discount Furniture appreciates your business and apologizes for the inconvenience we have caused. It is our hope that you are now able to fully enjoy your power chair.
Good Morning Revdex.com,...
Please pass on our sincerest apologies for the inconvenience the
multiple calls and damaged product continues to cause our customer. We can
certainly understand the customer’s frustration and acknowledge that the
frustrations of our customer are because of our failures in scheduling and/ or
communication.
Bob’s prides itself on providing quality service and the best
value product for the price. Our primary focus is on making the concern we
caused right so that our customer is satisfied with the product that they have
purchased from us. As the retailer we do take full responsibility for the concerns
that exist with this merchandise and seek to correct any defect that may be occurring.
Per our established company policies, available in store or online;
a return for a refund is not a possible option for resolution at this time.
[redacted]
I apologize again for any confusion that may still be present due
to our lack of communication however our system indicates that we are scheduled
to this customer’s residence to service this merchandise on 2.20.2015. As of
right now our projected arrival time is slated as 10:50am-12:50pm and the account
also lists an hour call-ahead request going to this phone number: [redacted] ext. [redacted] on the day of service.
At this time we are looking
forward to completely resolving this customer’s concern on 2.20.2015 and while it is not
normal procedure to so, we do recognize that we have failed our customer and we
are willing to make an exception in this case and discuss a further token of
our apology with our customer once they are fully satisfied with their
merchandise.
Our
technician will call into our Customer Care Offices prior to leaving this
customer’s home on 2.20.2015 and at that time we can discuss our further
apology offer for the inconvenience we have caused while seeking to get our
customers concerns fully rectified.
Kindest
Regards,
Stephanie
A. Gauthier
Bobs
Discount Furniture
Customer Care Corporate
Liaison
Clearly bobs furniture is trying to cover up something .I'm guessing my pictures of a brand new matters are not showing mold mold because when the mattress was delivered it was dragged from the truck to my apartment in the rain my bldg has cameras and videos can be requested of the delivery process. I have been sleeping on the floor since being made aware of the issue. The bed currently still in my home has fumes coming from it. The credit we were given was for the inconvenience we have had to I'm sure since the 15 of August.I have reached out to multiple supervisors to have the bed removed from my home,after making us aware of the possibility they no longer reached out to us about the problem. They have disregarded me and my family we have dealt with disrespectful customers service reps every time we've ordered something they have made some type of mistake ,which is probably why our bed was mold infested. All phone calls are recorded from bobs furniture we are asking that u request to review all calls so tht you can see the horrible professionalism of this company. Today they came to our home refusing to replace the items they so called credited us for.the same delivery guys that gave us the molded bed in the same truck came to deliver only a bed protector and refused to pick up the mattress. They have lied to us and showed pure negligence on more than one occasion.the matters is still in our home and we are still sleeping on the floor. Bobs have given us 3 different days they were supposed to come and get the mattress and had my husband miss 3 days of work . I am anpregnant woman constantly being stressed out and badgered by bobs customers representatives,I have begged them and pleaded for them to fix the problem they caused. I give Revdex.com all rights to review all phone calls made and received by bobs discount furniture concerning this matter.as I have nothing to hide. I am only asking that they handle the situation as professionals which they have failed to do. I was also only credited for making a complaint about my expensive silk sheet set being affected by the mold and with that extra credit bobs supposedly gave me I had enough for a bed free which was only a small difference and not nearly the amount my sheet sets were worth. In addition to the fact that I have been discomforts and my health put at risk. They have yet to comply with anything and have only made matters worse as I continue to sleep uncomfortably.i
Complaint: 11637122
I am rejecting this response because:
Sincerely,
Darina Medina
Hello,
I received an email from someone @ Bobs. Please see attachment. Thanks
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Good Afternoon Revdex.com-
We are sincerely sorry that this...
customer had to go through
so much to have this service completed.
I do see that there were add-ons requested that were not able to be accommodated. We are sorry if this was not correctly
explained to the customer. When it is a
quality of life issue, as this was, we fully expect that we will be able to get
the add-on completed. In this case, they
were just not able to find a tech in the area with time available. The first day we were able to get for this customer
was 7/28/16 and sadly that day the customer was not available.
The account indicates that we were able to get the service
completed on 7/30/16. The technician was able to replace the remote
with the customer’s spare remote. The
bed is in working order now. If the
customer has any outstanding questions or concerns please reply through the Revdex.com
mediation service.
Sincerely,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture
Hi thank you so much for the hell I appreciate it more then anything. Here is some information it is all under my husbands name. His name is [redacted], address [redacted], customer ID will be under ###-###-####. But please contact me at ###-###-####. He is very upset with the situation, and would perfer me to deal with this. Thank you again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Very disappointed in furniture and lack of communication. I purchased a love seat with console and a sofa. The sofa had staples sticking out of the back and the love seat had scuff marks and a tear in the fabric. Ok, no problem, they said they would replace both pieces. Upon our second delivery, their was confusion as to how many pieces were going to be returned and exchanged. (they only had the sofa and no love seat!) Then the delivery man didn't even want to bring in the new sofa because it was already damaged. OK. now this is getting annoying, but again, I schedule another delivery. Today, 3rd time trying to deliver our new furniture and again confusion about both pieces being exchanged. Paper work only said sofa and not the love seat. Delivery man asked to use my phone, called wherever and said ok, I'm all set, he has both pieces in truck. Now I'm like, ok ....few. So both pieces are exchange and I take a look at them. I couldn't believe what I saw. The love seat had a tear in the back with staples sticking out. I paid over $1700 for these two pieces of furniture. And to me, no matter what I paid for them, its supposed to be brand new furniture. I don't expect to have a tear or staples coming through. I thought the 'discount' in Bob's furniture was the price, however I'm starting to second guess that the 'discount' is the product itself.
Complaint: [redacted]
I am rejecting this response because: l feel it is a manufacturing flaw as the mold only occured under the rubber portion of the underside of matress cover.And if Bobs can't understand why I would dispose of black mold ,after being told by their company "there's nothing we can do" and "this is not our fault", then perhaps they need to educate themselves more on black mold. Black mold poses a health risk.l hope Bobs is more helpful in the future with this problem, but as for me, I work in high volume retail and deal with lots of people and I frequently tell them of my very unsatisfied experience with Bobs
Sincerely,
[redacted]
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Good Afternoon Revdex.com,
Please pass on our sincerest apologies for the confusion
our customer has experienced from us. Our outlet inventory listed on line is an
entirely different level of inventory/operating system then the merchandise we
have to offer via our show rooms.
The only order I can see within this customer’s account
for a rug from the order that had been previously canceled. If the new rug the
customer is referring to is also online outlet merchandise (like their first
rug) then the order must be made thru our website by the consumer. We are not
permitted to make phone orders for this type of merchandise as there are
inventory counters attached to the merchandise that update themselves when a
new order is issued thru the website. I apologize to our customer that due to
our literal system restraints we were unable to process them a new order for another
rug from our online outlet store.
At this time I can convey that we have already arranged
to have the $100.00 store credit re –issued on a Bobs Gift Card number (we had
to make an entirely new gift card for this concern which can take anywhere from
7-10 days for any customer) that will arrive to our customer’s email address [redacted] –looks
different from the one given to Revdex.com) within the following 48-72 business hours.
As a form of compensation for this inconvenience we will
agree to refund any delivery fee paid towards a completed order specifically
& only for the cost of a rug after
that delivery has successfully taken place.
I will never purchase anything from bobs furniture again. Management in South Attleboro Massachusetts absolutely suck got no where with them there customer service is terrible, they didn't care or had no concerns for there customer got nowhere with them so I had to call the corporate office.There all great when purchase is made but when you have an actual issue or repair with something they give you the run around to me that is very unprofessional also felt like I didn't matter after purchase was made.Been sleeping on my mattress on my living room floor this will make night number 4.There quality sucks on bedroom sets everything is cheap I guess you get what you pay for. to me its sounding like I have to fix the problem myself but why should I have to buy wood to fix a two month old bedroom frame just seems easier than dealing with bobs furniture employees.
Two years ago my boyfriend and I purchased all new furniture for our home. Since then, our bed has broken twice! Last week Bob's came out to fix the bed. It's broken again. Our recliner has to be replaced as well. Today, I found out that one of our dining room chairs is broken! I am in a wheelchair so it is only used when guests come over! This is outrageous. I keep having to pay for repairs. When I called, the person went on and on about the [redacted] and warranty. No, I didn't buy it. However, if your furniture only lasts two years that speaks volumes about the quality. Never again will I order from Bob's.