Good Morning Mr [redacted] ,I have researched your account, all supporting documentation and been in constant communication with the supervisor of our Corporate Accounting departmentI have been assured that the refund in the amount of $was processed and released to your [redacted] card on April 29, 2015; it can take up to one full billing cycle for the credit to post to your account however, it expect that it will be much sooner I have yet to receive an explanation for the delay and/or handling of your credit however, I have extend my sincerest apologies to you for the inconvenience and service you have received along the way.Our records indicate that we issued a $gift card on April 24, 2015, as a token of our appreciation for patience and businessIn the event you do not receive the refund by your June billing statement, please contact our customer care center.Thanks [redacted] **
Good Afternoon Revdex.com- We are very sorry for the concerns represented in this complaint We are not able to offer recourse on a piece of furniture no longer in the customer’s possession We are very sorry that they discarded the foundation before reaching out to us regarding damages Sincerely, Tracy S [redacted] Corporate Liaison Bob’s Discount Furniture
Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their delivery experience with us We do have a policy for a one time comfort reselection, as stated on the attached sales order It does specifically state we allow a reselection once This customer asked for that reselection in April The delivery of the new mattress was made in May As this is a significant cost to the company, all returned mattress are incinerated and we do not charge for this service, we are not able to extend the offer more then once There is clear description on the information tag for each bed- I have attached the description tags for review It does show one is wireless and one is hardwired We have already offered a reselection on the base and the mattress We have no other options to offer at this time Kindest Regards, Tracy S [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
Complaint: [redacted] I am rejecting this response because: I tried to email the address that was sent to me [redacted] , [redacted] and it would not go throughI would like a phone number to call to speak to the person who can help meAlso the phone number this person claims it not working that she tried to contact me at is the store in [redacted] ***number not mineMy number is on my receipt records of purchase Sincerely, [redacted]
In 4/I purchased a pub table with chairs within 9mths half the chairs were falling apartCalled for service and the gentleman came out was great the screws were too short that were initially installed in a chair and others had no screws He fixed what he could but what wasn't unfixable Bob refused to replace instead ordered new parts which I just received today 7/(service was here 4/23) what a disgrace! Now my chairs have not been able to be used since than and I need to yet call again for service since I finally received the parts to come back and fix?? My suggestion purchase elsewhere the warranty is useless and their excuse is every part comes from over seas! Wish I would've known this before hand..I have a family of people and not enough sturdy chairs for my kids to eat dinner in for months because Bobs does not honor their word and garantee!
Complaint: [redacted] I am rejecting this response because: The first couch given to us was brokenThey set up a date to come and see if the couch could be fixed then changed the date last minute and I had to rely on my elderly father to drive from over an hour away to sit and wait for the techOf course we were told that the sofa could not be fixed and we would need a replacementHoping to have it before I had to host Easter at my home I again asked my father to make the hour drive to my home and wait for a delivery personThe sofa was delivered and again was a defective piece of furnitureWe had to set up another delivery date, this time the automated call said that they would deliver in the early morningI took the morning off from work to wait, the estimated delivery time on the tracker said 7:amAt arond 9:my phone rang I was told a truck had broken down and my sofa would not be there till afternoonI am self employed therefore I had to get to work and could not wait to open my business that lateI had to make another call to my father to make the hour drive over to my house and sit and wait again I feel Bob's should compensate us in some way for all the time we wasted waiting for delivery people and for all the gas my father used drivingback and forth to my house three times Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thoroughly hope that you have learned from this experience and move forward in a way which you improve your business practices and costumer services towards EVERYONE, not just myself Sincerely, *** [redacted]
Complaint: [redacted] I am rejecting this response because: Bobs Furniture is continuing to lie about the situation and this is unacceptable to meThis issue is clearly manufacture defectI have moved the bed once, and like the technicians said it is not rocket science to unbolt and revolt screwsHe confirmed with me that the bed WAS in fact properly assembledHe also told me the part that is loosening is one that holds the post together, once which he agreed wear and tear would not affect thisi relied with that is something a customer doesn't tighter, doesn't have means to, and should not become looseHe also warned me saying that if you say you moved the bed bobs automatically tries to use that as an excuse, which is present hereHe warned me about the run around and told me to call right up to speak with managerIn order to meet somewhere here I am not going to accept that the bed is not manufacture defect because it is not at allAnd yes you comment that the bed is years old, well a bed that is $and two years old should not have any problemsthere is huge disconnect here with the technicians calling it like they see it and then bobs twisting their words and automatically calling every the customers fault Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I contacted the company askin them for a copy of the recorded call and was told that they cannot release that to meThey informed me that it is strictly an internal use call onlyI then asked for a transcript of the call of which I was told the same thingWhile I don't totally reject their response, I do reject the fact that it is a he said she said argument since they cannot prove to me what was said or not said (per them) during this callI am very distressed by the lack of customer service I received from them during this entire process and I have been the one to have to make the follow up calls even when they promised to follow up with me I have been asking them all along where the console went so that I can purchase it back an I was given a dozen different stories as to where it ended up Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The company's refusal to acknowledge that the damaged products delivered goes beyond cosmetics (the sofa is missing springs and legs) and their devious practices, even in this complaint, have shown that they are cunning and untrustworthy As such, I will need the specific details of their offer with dates to close this claim Contrary to what the responder is leading the Revdex.com to believe that they are offering me to resolve this clam, the actual offer, as stated when I called the customer cr, is a partial refund in the amount of $with a $store credit, which they will return to me some time after they receive, ship, and log the returned furniture in their system (long after the day response time I have to keep this claim open) The actual offer the company verbalized to me over the phone is unacceptable because: 1- I do not want the store credit and will never visit this establishment I am asking for a full refund in the exact amount charged $1,055.85, which includes a $delivery fee While the delivery guys did their job, they delivered what was given to them to deliver and I shouldn't have to pay for the company's trash removal services 2- Should anything happen to go wrong once the furniture leaves my house, (and I don't trust the company wouldn't claim that it did even if it didn't), that is the cost of doing business for the company and what their insurance covers However, this offer places the responsibility on me and demands that I wait indefinitely for the refund until, if, or when they get around to it The company has had my payment since April 15, I would like the full payment returned before or on the day of the now scheduled June 3rd pick up date 3- I request that the next offer states exactly what the company will do and how they will do it I held up my end of the trade and shouldn’t have to do anything else The “customer care” is atrocious and the representatives can only repeat whatever they’ve been told to say Since they are not able to go off script or discuss the particulars, and since they can only read what’s in front of them and are unable to adapt or adjust the particulars, then I do not need to speak to them again If the company cannot return the funds by June 3rd, then I ask that they reply with an exact date for the exchange (preferable a Friday or Saturday piday)If there absolutely must be a discussion, then I ask that the company contact me directly instead of asking me to call the companyRevdex.com, this complaint is beyond a refund to little ole me The company is dishonest, their policies are deceitful and their practices are predatory I beseech you to thoroughly investigate this company The quality of the furniture in the store is completely different than what they actual make and send to consumers The prices also reflect good quality furniture, as displayed in the store, but the actual goods delivered are made of different products and made less competently The absolute no refund policy is appalling The way the consumer is informed of this policy is intentionally misleading and purposely perplexing Lastly, this practice to place blame and responsibility on the consumer for the company's poor products is demonstration of the verbal berating dissatisfied customers have to deal with If this complaint with the Revdex.com is not the proper avenue to initiate such an investigation, then I ask that you direct me to the proper authorities Sincerely, [redacted]
Good Morning Revdex.com, Please pass on our sincerest apologies for the inconvenience the delivery experience caused our customerWe can certainly understand the customer’s frustration and acknowledge the reasons why the customer feels they do no longer want to continue the relationship with Bob’s We are sorry that we have failed so many times Bob’s prides itself on providing quality service and the best value product for the priceOur primary focus is on making the concern we caused right so that our customer is satisfied with the product that they have purchased from usWhile it is not procedure to so we do recognize that we have failed our customer and we are willing to make an exception in this case to work above our compensation guidelines and policies There is no reported offer for picking up the merchandise for a refund If this offer has been made to the customer can they advise us as to who made this offer, or when the offer was made? All of our calls are recorded, so if we can verify this offer we will stand behind it We do see a pending exchange in the system The notes indicate that the store has reached out to this customer several times to discuss options and compensation Kindest Regards, Tracy S [redacted] Bobs Discount Furniture Corporate Customer Care Liaison
Complaint: [redacted] I am rejecting this response because: I tried to email the address that was sent to me [redacted] , [redacted] and it would not go throughI would like a phone number to call to speak to the person who can help meAlso the phone number this person claims it not working that she tried to contact me at is the store in [redacted] ***number not mineMy number is on my receipt records of purchase Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This is absolutely lieWhen I purchased the furniture that I just have to call and tell them there is a damage and they will come and fixThe sales person never explained how the plan worksIn regards to the coffee tableWe bought of themOne was a floor model which didn't have the planThe other did which when it was delivered to us was delivered damaged so how does that is a warranty claimThey need to get their facts straight and answer On Friday I was told a manager would call in to hours and no one called me until todayWhen I called back today they had all their story mixed upBob delivers broken product and then when I report it and specially tell them it is not to be processed as warranty claim they process it as suchI recommend having the call pulled and listen to itAll of them as to how [redacted] and Bob treats their customer and hang up on them I want my refund as I never used their plan which according to [redacted] was never there and even bob confirmed there was a mixup in the paperwork Sincerely, [redacted] ***
We had severe delivery issuesTwo men dropped off roughly pieces of furnitureThey took everything out of the boxes in my front yard and left massive debris all over my front yardIn addition they broke a mirror to one of my dressers and threatened me that I needed to call Bob's and explain that it was broken when deliveredThey stood and watched me make the call and explain that it was not them that did itIn addition they took me privately into my daughter's room at the other end of the house to explain that I will be reporting it has broken prior because they will not be taking it out of their paycheckI was home alone as a woman and scaredNext before leaving they advised me that I will be getting a phone call for survey, and I will be giving them a perfect score or elseThen when we called the company back that night to explain what had happened and about being threatened and all the debris and glass shards that they left walking from my upstairs out to the truck for my kids and dogs and self to step on they told us that they would give us a refund of $1,since we spent about 7,with themOnce they delivered the new furniture Replacements they told us then they would review it for the refundOnce we called back about the refund they denied it stating that they did not advise us that and that they can only give us $refundHorrible customer service and horrible horrible horrible deliveryEven two of the customer service representatives were rude and mean
Good Afternoon Ms***,I have researched your account and apologize for the multiple failed delivery attempts of your children's furnitureI can only imagine their excitement when expecting a brand new bunk bed, only to be disappointed after the failed delivery and setup attempts.I am pleased to see that we have since successfully delivered the bunked! As a result of the inconvenience we have caused, we have refunded the $delivery fee.I have shared your experiences with our delivery and quality assurance Managers to ensure that an experience such as yours is not repeated in the futureYour patience and business is greatly appreciatedIt is our hope that you continue to allow Bob's Discount Furniture to be your furniture retailer of choice.Thanks, [redacted] **
DC: Complaint: [redacted] Complaint [redacted] has been closed and Bobs did not honnor the settlement: We purchased a sectional couch from Bobs Furniture on 3/11/from [redacted] Within the 1st year we had issues with one of the armless reclinersWe had a service person come to the house and he said all the recliner needed was some greaseWe continued to have an issue with the same recliner and had a service person come out 7/2/to take a look out itNow the service person said the mechanism needed to be replacedThe service person put me on the phone with ***, a representative from Bob's who told me the part would not be in until October/NovemberI explained to him right now this recliner is dangerous and I am nervous because I have a year old in the house [redacted] said I should have bought the extended warrantee because I wouldn't have to waitI told [redacted] the frame is under a years warrantee as it was explained to me when I bought the piece; in addition this was the same piece I had an issue with months after purchaseI am really nervous to have this dangerous piece of furniture in my house, it is a real hazard and I believe I shouldn't have to wait months to have it replaced I would like this recliner replaced so I will no longer have this hazard in my houseIt obviously is a bad piece with the amount of issues I have had with itBob's should admit that this piece should have been replaced when I called months after purchasing it Sincerely, [redacted]
Good Morning Mrs [redacted] ,Thank you for choosing Bob's Discount FurnitureI apologize that your furniture has failed to meet your expectations.Our records indicate that you received delivery of the table in March 2014; one year later in April 2015, you contacted our customer care office to report that finish was peeling and bubbling on the table topWe dispatched a service technician to your home on June 2nd, who inspected the table and determined that the damage was unrelated to defect and unrepairableThere are notes in your account which state that you noticed the damage after wiping the table with a wet cloth; if the table is not immediately dried, peeling or discoloration may occurThe goof proof plus plan, extends the manufacturer warranty from one year to five years, in addition to covering most types of in home accidental damage, however; the reported damage is not considered to be a defectUnfortunately, at this time, you are beyond the required timeframe to file a claimAs a courtesy, we can either reinstate the previous offer and process the 30% concession ($119.70) allowing you to the keep the table and chairs as is or, you may return the table and chairs for store credit ($399.00) and reselect to a different set however, we will void the goof proof plan and you will need to repurchase it, if you prefer to have it.We appreciate your business and hope that find one of the offers acceptableThanks, [redacted] *
Good Morning Revdex.com, Our records indicate that this customer’s requests have been fulfilled and monetary refunds have been processed to resolve all concerns listed within our communication historyI am so sorry we were unable to satisfy our customer and I do hope our customer will give us another chance to earn her trust back in the future Kind Regards, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
Complaint: [redacted] I am rejecting this response because: Bob's discount furniture uses deceptive motivation to sell this extra insurance through [redacted] which I'm sure they get compensated for itWhen the salesperson explains it it sounds really good and that is the reason we spent $for itFirst of all we were not provided with this brochure they have enclosed in their responseSecondly I did not report our pet had urinated on the sofaI reported our pet vomited on the sofa Bob's response to my complain sounds like we purposely attempted to move the furniture and damaged itThat is because it didn't happened personally to themThe frustration of not bring able to remove the piece of furniture and on top of that Bob discount Furniture supporting their claim is outrageous because this morning October 26,at 8:30am I received a phone call from Bob's discount Corporate office asking for a recap of eventsThe woman affirmed the incident should be covered because it was an accident and it happened at the property where furniture was deliveredShe said she would call [redacted] and see what she could do Therefore it contradicts the answer they are providing to the Revdex.comWe purchase this so called insurance in case of accidentsNow we suffered an accident and they are denying honoringThis insurance should be called [redacted] denial insurance and Bob's furniture store should stop selling their policies because it is reflecting on them too Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, but they need to work better to ensure this doesn't happen to other customers in the future Sincerely, [redacted]
Good Morning Mr [redacted] ,I have researched your account, all supporting documentation and been in constant communication with the supervisor of our Corporate Accounting departmentI have been assured that the refund in the amount of $was processed and released to your [redacted] card on April 29, 2015; it can take up to one full billing cycle for the credit to post to your account however, it expect that it will be much sooner I have yet to receive an explanation for the delay and/or handling of your credit however, I have extend my sincerest apologies to you for the inconvenience and service you have received along the way.Our records indicate that we issued a $gift card on April 24, 2015, as a token of our appreciation for patience and businessIn the event you do not receive the refund by your June billing statement, please contact our customer care center.Thanks [redacted] **
Good Afternoon Revdex.com- We are very sorry for the concerns represented in this complaint We are not able to offer recourse on a piece of furniture no longer in the customer’s possession We are very sorry that they discarded the foundation before reaching out to us regarding damages Sincerely, Tracy S [redacted] Corporate Liaison Bob’s Discount Furniture
Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their delivery experience with us We do have a policy for a one time comfort reselection, as stated on the attached sales order It does specifically state we allow a reselection once This customer asked for that reselection in April The delivery of the new mattress was made in May As this is a significant cost to the company, all returned mattress are incinerated and we do not charge for this service, we are not able to extend the offer more then once There is clear description on the information tag for each bed- I have attached the description tags for review It does show one is wireless and one is hardwired We have already offered a reselection on the base and the mattress We have no other options to offer at this time Kindest Regards, Tracy S [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
Complaint: [redacted] I am rejecting this response because: I tried to email the address that was sent to me [redacted] , [redacted] and it would not go throughI would like a phone number to call to speak to the person who can help meAlso the phone number this person claims it not working that she tried to contact me at is the store in [redacted] ***number not mineMy number is on my receipt records of purchase Sincerely, [redacted]
In 4/I purchased a pub table with chairs within 9mths half the chairs were falling apartCalled for service and the gentleman came out was great the screws were too short that were initially installed in a chair and others had no screws He fixed what he could but what wasn't unfixable Bob refused to replace instead ordered new parts which I just received today 7/(service was here 4/23) what a disgrace! Now my chairs have not been able to be used since than and I need to yet call again for service since I finally received the parts to come back and fix?? My suggestion purchase elsewhere the warranty is useless and their excuse is every part comes from over seas! Wish I would've known this before hand..I have a family of people and not enough sturdy chairs for my kids to eat dinner in for months because Bobs does not honor their word and garantee!
Complaint: [redacted] I am rejecting this response because: The first couch given to us was brokenThey set up a date to come and see if the couch could be fixed then changed the date last minute and I had to rely on my elderly father to drive from over an hour away to sit and wait for the techOf course we were told that the sofa could not be fixed and we would need a replacementHoping to have it before I had to host Easter at my home I again asked my father to make the hour drive to my home and wait for a delivery personThe sofa was delivered and again was a defective piece of furnitureWe had to set up another delivery date, this time the automated call said that they would deliver in the early morningI took the morning off from work to wait, the estimated delivery time on the tracker said 7:amAt arond 9:my phone rang I was told a truck had broken down and my sofa would not be there till afternoonI am self employed therefore I had to get to work and could not wait to open my business that lateI had to make another call to my father to make the hour drive over to my house and sit and wait again I feel Bob's should compensate us in some way for all the time we wasted waiting for delivery people and for all the gas my father used drivingback and forth to my house three times Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thoroughly hope that you have learned from this experience and move forward in a way which you improve your business practices and costumer services towards EVERYONE, not just myself Sincerely, *** [redacted]
Complaint: [redacted] I am rejecting this response because: Bobs Furniture is continuing to lie about the situation and this is unacceptable to meThis issue is clearly manufacture defectI have moved the bed once, and like the technicians said it is not rocket science to unbolt and revolt screwsHe confirmed with me that the bed WAS in fact properly assembledHe also told me the part that is loosening is one that holds the post together, once which he agreed wear and tear would not affect thisi relied with that is something a customer doesn't tighter, doesn't have means to, and should not become looseHe also warned me saying that if you say you moved the bed bobs automatically tries to use that as an excuse, which is present hereHe warned me about the run around and told me to call right up to speak with managerIn order to meet somewhere here I am not going to accept that the bed is not manufacture defect because it is not at allAnd yes you comment that the bed is years old, well a bed that is $and two years old should not have any problemsthere is huge disconnect here with the technicians calling it like they see it and then bobs twisting their words and automatically calling every the customers fault Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I contacted the company askin them for a copy of the recorded call and was told that they cannot release that to meThey informed me that it is strictly an internal use call onlyI then asked for a transcript of the call of which I was told the same thingWhile I don't totally reject their response, I do reject the fact that it is a he said she said argument since they cannot prove to me what was said or not said (per them) during this callI am very distressed by the lack of customer service I received from them during this entire process and I have been the one to have to make the follow up calls even when they promised to follow up with me I have been asking them all along where the console went so that I can purchase it back an I was given a dozen different stories as to where it ended up Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The company's refusal to acknowledge that the damaged products delivered goes beyond cosmetics (the sofa is missing springs and legs) and their devious practices, even in this complaint, have shown that they are cunning and untrustworthy As such, I will need the specific details of their offer with dates to close this claim Contrary to what the responder is leading the Revdex.com to believe that they are offering me to resolve this clam, the actual offer, as stated when I called the customer c
r, is a partial refund in the amount of $with a $store credit, which they will return to me some time after they receive, ship, and log the returned furniture in their system (long after the day response time I have to keep this claim open) The actual offer the company verbalized to me over the phone is unacceptable because: 1- I do not want the store credit and will never visit this establishment I am asking for a full refund in the exact amount charged $1,055.85, which includes a $delivery fee While the delivery guys did their job, they delivered what was given to them to deliver and I shouldn't have to pay for the company's trash removal services 2- Should anything happen to go wrong once the furniture leaves my house, (and I don't trust the company wouldn't claim that it did even if it didn't), that is the cost of doing business for the company and what their insurance covers However, this offer places the responsibility on me and demands that I wait indefinitely for the refund until, if, or when they get around to it The company has had my payment since April 15, I would like the full payment returned before or on the day of the now scheduled June 3rd pick up date 3- I request that the next offer states exactly what the company will do and how they will do it I held up my end of the trade and shouldn’t have to do anything else The “customer care” is atrocious and the representatives can only repeat whatever they’ve been told to say Since they are not able to go off script or discuss the particulars, and since they can only read what’s in front of them and are unable to adapt or adjust the particulars, then I do not need to speak to them again If the company cannot return the funds by June 3rd, then I ask that they reply with an exact date for the exchange (preferable a Friday or Saturday piday)If there absolutely must be a discussion, then I ask that the company contact me directly instead of asking me to call the companyRevdex.com, this complaint is beyond a refund to little ole me The company is dishonest, their policies are deceitful and their practices are predatory I beseech you to thoroughly investigate this company The quality of the furniture in the store is completely different than what they actual make and send to consumers The prices also reflect good quality furniture, as displayed in the store, but the actual goods delivered are made of different products and made less competently The absolute no refund policy is appalling The way the consumer is informed of this policy is intentionally misleading and purposely perplexing Lastly, this practice to place blame and responsibility on the consumer for the company's poor products is demonstration of the verbal berating dissatisfied customers have to deal with If this complaint with the Revdex.com is not the proper avenue to initiate such an investigation, then I ask that you direct me to the proper authorities Sincerely, [redacted]
Good Morning Revdex.com, Please pass on our sincerest apologies for the inconvenience the delivery experience caused our customerWe can certainly understand the customer’s frustration and acknowledge the reasons why the customer feels they do no longer want to continue the relationship with Bob’s We are sorry that we have failed so many times Bob’s prides itself on providing quality service and the best value product for the priceOur primary focus is on making the concern we caused right so that our customer is satisfied with the product that they have purchased from usWhile it is not procedure to so we do recognize that we have failed our customer and we are willing to make an exception in this case to work above our compensation guidelines and policies There is no reported offer for picking up the merchandise for a refund If this offer has been made to the customer can they advise us as to who made this offer, or when the offer was made? All of our calls are recorded, so if we can verify this offer we will stand behind it We do see a pending exchange in the system The notes indicate that the store has reached out to this customer several times to discuss options and compensation Kindest Regards, Tracy S [redacted] Bobs Discount Furniture Corporate Customer Care Liaison
Complaint: [redacted] I am rejecting this response because: I tried to email the address that was sent to me [redacted] , [redacted] and it would not go throughI would like a phone number to call to speak to the person who can help meAlso the phone number this person claims it not working that she tried to contact me at is the store in [redacted] ***number not mineMy number is on my receipt records of purchase Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This is absolutely lieWhen I purchased the furniture that I just have to call and tell them there is a damage and they will come and fixThe sales person never explained how the plan worksIn regards to the coffee tableWe bought of themOne was a floor model which didn't have the planThe other did which when it was delivered to us was delivered damaged so how does that is a warranty claimThey need to get their facts straight and answer On Friday I was told a manager would call in to hours and no one called me until todayWhen I called back today they had all their story mixed upBob delivers broken product and then when I report it and specially tell them it is not to be processed as warranty claim they process it as suchI recommend having the call pulled and listen to itAll of them as to how [redacted] and Bob treats their customer and hang up on them I want my refund as I never used their plan which according to [redacted] was never there and even bob confirmed there was a mixup in the paperwork Sincerely, [redacted] ***
We had severe delivery issuesTwo men dropped off roughly pieces of furnitureThey took everything out of the boxes in my front yard and left massive debris all over my front yardIn addition they broke a mirror to one of my dressers and threatened me that I needed to call Bob's and explain that it was broken when deliveredThey stood and watched me make the call and explain that it was not them that did itIn addition they took me privately into my daughter's room at the other end of the house to explain that I will be reporting it has broken prior because they will not be taking it out of their paycheckI was home alone as a woman and scaredNext before leaving they advised me that I will be getting a phone call for survey, and I will be giving them a perfect score or elseThen when we called the company back that night to explain what had happened and about being threatened and all the debris and glass shards that they left walking from my upstairs out to the truck for my kids and dogs and self to step on they told us that they would give us a refund of $1,since we spent about 7,with themOnce they delivered the new furniture Replacements they told us then they would review it for the refundOnce we called back about the refund they denied it stating that they did not advise us that and that they can only give us $refundHorrible customer service and horrible horrible horrible deliveryEven two of the customer service representatives were rude and mean
Good Afternoon Ms***,I have researched your account and apologize for the multiple failed delivery attempts of your children's furnitureI can only imagine their excitement when expecting a brand new bunk bed, only to be disappointed after the failed delivery and setup attempts.I am pleased to see that we have since successfully delivered the bunked! As a result of the inconvenience we have caused, we have refunded the $delivery fee.I have shared your experiences with our delivery and quality assurance Managers to ensure that an experience such as yours is not repeated in the futureYour patience and business is greatly appreciatedIt is our hope that you continue to allow Bob's Discount Furniture to be your furniture retailer of choice.Thanks, [redacted] **
DC: Complaint: [redacted] Complaint [redacted] has been closed and Bobs did not honnor the settlement: We purchased a sectional couch from Bobs Furniture on 3/11/from [redacted] Within the 1st year we had issues with one of the armless reclinersWe had a service person come to the house and he said all the recliner needed was some greaseWe continued to have an issue with the same recliner and had a service person come out 7/2/to take a look out itNow the service person said the mechanism needed to be replacedThe service person put me on the phone with ***, a representative from Bob's who told me the part would not be in until October/NovemberI explained to him right now this recliner is dangerous and I am nervous because I have a year old in the house [redacted] said I should have bought the extended warrantee because I wouldn't have to waitI told [redacted] the frame is under a years warrantee as it was explained to me when I bought the piece; in addition this was the same piece I had an issue with months after purchaseI am really nervous to have this dangerous piece of furniture in my house, it is a real hazard and I believe I shouldn't have to wait months to have it replaced I would like this recliner replaced so I will no longer have this hazard in my houseIt obviously is a bad piece with the amount of issues I have had with itBob's should admit that this piece should have been replaced when I called months after purchasing it Sincerely, [redacted]
Good Morning Mrs [redacted] ,Thank you for choosing Bob's Discount FurnitureI apologize that your furniture has failed to meet your expectations.Our records indicate that you received delivery of the table in March 2014; one year later in April 2015, you contacted our customer care office to report that finish was peeling and bubbling on the table topWe dispatched a service technician to your home on June 2nd, who inspected the table and determined that the damage was unrelated to defect and unrepairableThere are notes in your account which state that you noticed the damage after wiping the table with a wet cloth; if the table is not immediately dried, peeling or discoloration may occurThe goof proof plus plan, extends the manufacturer warranty from one year to five years, in addition to covering most types of in home accidental damage, however; the reported damage is not considered to be a defectUnfortunately, at this time, you are beyond the required timeframe to file a claimAs a courtesy, we can either reinstate the previous offer and process the 30% concession ($119.70) allowing you to the keep the table and chairs as is or, you may return the table and chairs for store credit ($399.00) and reselect to a different set however, we will void the goof proof plan and you will need to repurchase it, if you prefer to have it.We appreciate your business and hope that find one of the offers acceptableThanks, [redacted] *
Good Morning Revdex.com, Our records indicate that this customer’s requests have been fulfilled and monetary refunds have been processed to resolve all concerns listed within our communication historyI am so sorry we were unable to satisfy our customer and I do hope our customer will give us another chance to earn her trust back in the future Kind Regards, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
Complaint: [redacted] I am rejecting this response because: Bob's discount furniture uses deceptive motivation to sell this extra insurance through [redacted] which I'm sure they get compensated for itWhen the salesperson explains it it sounds really good and that is the reason we spent $for itFirst of all we were not provided with this brochure they have enclosed in their responseSecondly I did not report our pet had urinated on the sofaI reported our pet vomited on the sofa Bob's response to my complain sounds like we purposely attempted to move the furniture and damaged itThat is because it didn't happened personally to themThe frustration of not bring able to remove the piece of furniture and on top of that Bob discount Furniture supporting their claim is outrageous because this morning October 26,at 8:30am I received a phone call from Bob's discount Corporate office asking for a recap of eventsThe woman affirmed the incident should be covered because it was an accident and it happened at the property where furniture was deliveredShe said she would call [redacted] and see what she could do Therefore it contradicts the answer they are providing to the Revdex.comWe purchase this so called insurance in case of accidentsNow we suffered an accident and they are denying honoringThis insurance should be called [redacted] denial insurance and Bob's furniture store should stop selling their policies because it is reflecting on them too Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, but they need to work better to ensure this doesn't happen to other customers in the future Sincerely, [redacted]