Sentinel Real Estate Corporation

The business has respondedPlease see below:Our customer reported poor customer service and an inaccurate descriptions on our websiteI sincerely apologize for the bad experienceWe were in the process of changing our menu on the website and must have overlooked this itemThe website
descriptions have since been fixed and I thank the customer for letting us knowI also apologize for any poor communications from our employees, we will review the customer comments with our Managers and the staff during our next training sessionWe appreciate all comments and will be sending the customer a few coupons for free items at the storeThank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I was told that I would be able keep my satellite service And that I would have a certain type of carpet When looking at the apartments I was adamant about keeping my satellite service. I was also under the impression that I would have the same carpet that was in the model that was shown to me. I received an apartment number and was told I could keep have satellite. I received another call and asked if I wanted this other apartment that was available because the carpet was newer. Once I received my new apartment I walked in and the carpet was not the same as the model and I can't get satellite service. Plus the counter top has a burn mark on it. I will have to change cable services and pay more per month plus installation fees and technician fees due to the misleading sales person. I also discussed this matter withe the property manager. The resolution still requires me to pay more money for something that is not my fault.Desired SettlementDiscounted rent to compensate for higher cable bill if I can not be moved into a south facing apartment without higher rent change or transfer fees. Replace carpet the same as in the model apartment. Fix the counter top. Business Response These options were given to Ms. [redacted]; she did not have to take the different appartment with newer carpet; however; in attempting to provide her what she wanted it was offered as an alternative. At this time we will not be able to offer her any type of rental credit or concession. See attachment.

this company failed to provide satisfactory response to my letter sent to them on June 9th 2013received a letter from this company for balance of move out charges. I responded back to this company with a letter sent to them via mail and a check with portion of their full required payment to address some of my concerns. The company failed to respond to my mail and they went to collection agency without providing enough documentation to me to pay in full. I did state in this letter that I will gladly pay in full if I was provided the requested information to show that they held their end of the discussion.Desired Settlementto provide the documentation required as soon as possible for me to pay in fullBusiness Response On May 29, 2013, both the General Manager and assistant manager did the move out inspection with[redacted]. At the time of the inspection, **. [redacted] was notified of the items he would owe payment for. **. [redacted] witnessed management taking pictures of said items and signed the move out inspection report.On June 12, 2013, management received a payment of $440 along with a letter asking for follow up. A voice mail was left for **. [redacted], and a return call was never received.We will happily provide **. [redacted] with any information he requires.I also have the pictures and the move out inspection sheet to attach but there is no area here to attach.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)i have repeatedly asked for the information in letter mailed to this management. Furthermore when they involved a collection agency I requested the same info from both. my information requests were clear in the letter but both the collection agency and this management company have failed miserably to provide me the information I requested. during that move out inspection referenced above it was failed by this management company to mention their verbal promise to perform certain actions before asking the owed payment, e.g. cleaning the carpet. I also disagreed during that move out inspection and in the letter to pay for substandard maintenance performed by this management company while I resided there.Final Business Response No futher information needed. Attached is the move out sheet and pictures. He should contact the collection agency.

These apartments steal cars on a Patrol Towing Policy that they don't reveal to residents when they sign the lease.These apartments steal cars on a Patrol Towing Policy that they don't reveal to residents when they sign the lease. They don't tell residents that the towing company has a key card for the gate which should only be for residents, and this effects the security of the residents. The towing people don't work for the apartments and never had background checks with them. They do not reveal any of this to the residents. The towing company takes cars while people are quickly running in their groceries. The apartments know they don't have enough parking for all their residents and so they make extra money along with a towing company (PB&J, B&H, Superior Towing - they change their name) which is being investigated by the Memphis Police Department for illegal activities. The apartments don't reveal to residents that they are working with such a shady company. Shouldn't residents know this? I am a 100% disabled veteran with Disabled Vet tags living in the apartment which was designed for disabled persons. With no parking spots anywhere around, when I brought home my groceries I had to stop at the curb or handicap spot for long enough to carry in my groceries. I can't carry them across the whole apartment complex, and no resident should have to. My car was towed while still running, keys in the car, lights on, trunk open... it should have been obvious that I was going back out. It was towed, despite this and despite the Disabled Veteran tags. They charged me $300 o two separate occasions and then threaten to tow me when I when I was perfectly legally parked. Meanwhile I missed a doctor appointment for service connected injuries and the Apt Asst. Manager Andrea rolled her eyes at me when I told her to please stop towing. They owe me $600 in towing expenses, Damage to my car from the gate hitting it continually, Missing critical doctors appointments because my car was stolen by these criminals. And lastly the Maintenance supervisor parked in the same handicap spot I was towed for 3 months straight and then bullied and hurried us along bringing in groceries.Desired SettlementFull refund. Cease of all harassment. Firing of unprofessional staff like Andrea. Staff is never to park in Handicap again for any reason. And Staff should not be taking or towing people with Resident Stickers. Superior Towing and P&H Towing have 31 counts of fraudulent activity which Memphis Police are currently investigating. Any vehicle that's towed has to to have a police report documenting the towing. Neither Estates at River Pointe, Superior Towing or PB & H would provide how much money they were making stealing peoples cars. I have not heard back from their Attorney and they are harassing us and will not follow through on finalizing our lease documents. We have paid in Full every month and have been perfect residents for 4 years. They are all criminals and need to be investigated.Business Response The Estates at River Pointe has no record of this car being towed.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The have no record. Because the towing company has the record! Nice response !Final Business Response The Estate @ River Pointe and the Towing company have no record of this incident.

Sentinel is not giving us our refund check of our security deposit from an apartment we lived in that they owned. My wife and I lived in [redacted] apartment complex. On April 26th we moved out of the apartments and into our home that we purchased. We were notified by the apartment staff that we would be receiving money back from our security deposit due to our apartment's condition at checkout. The staff told us that we would receive our check in the mail soon. After a couple weeks we called and inquired as to where our refund check was. The staff did not know and explained that Sentinel is no longer the owner of the complex so there might be some delay. We accepted this explanation and waited a couple more weeks. We called again and asked if there was any update on the check. The staff at [redacted] were very helpful and contacted Sentinel for us. [redacted] staff then told us that the check should be on the way soon. After more waiting, we called and requested the contact information for Sentinel so we could remove the middle man [redacted] Sentinel apologized for the delay and said that the check had been cut and should be on the way. When the check never came, we called again and the Sentinel staff said they would cancel the check that was lost in the mail and send a new one via overnight shipping. When that check never came we contacted Sentinel again. They apologized again and said the check was never actually sent the second time, but that they would now overnight it to us (on 7/1/15). They then said that accounts payable at sent it to us via [redacted] When the check didn't show up again, I called [redacted] to help locate this package. I gave them my address so they could see the package being shipped to me. They informed me that they did not see any packages being shipped to me. We moved out at the end of April and it is now July. If we owed them money, they would have demanded it long ago. They owe us money and nobody seems to know where the check is. I am not sure if they are lying to us or if they are just incompetent, but the refund is mine and they have no right to keep stalling. Desired SettlementI am seeking to receive the refund that is rightfully owed to me. Final Consumer Response Hello, I wanted to update you that [redacted] staff contacted us and apologized for the delay. They claimed that the check had been sent to the wrong address (even though we gave our address multiple times and had them repeat it back to us) and blamed some "assistant" that was handling the refund while their boss was gone. They claimed that they canceled another "lost" check but sent one to our old apartment to pick up. We had a friend pick up the check and we deposited the check yesterday (7/8/15). The check has cleared and we have reached the resolution that we were seeking. For what it's worth, I still do not believe the company was truthful with us, but we are happy to have our money back. Thanks, [redacted]

The apartament is full of cockroaches and we filed the claim whit no success twiceWe are asking for a solution since we moved two months ago but nobody respondsDesired SettlementTo apply an effective treatment or pest controlBusiness Response Response from Manager attached

Improper Billing Practices. Failture to provide client with documentation, taking advantage of a client that was working to be helpful to the businessI informed[redacted] and [redacted]) that I would move out on July 28th. I paid them in full for July rent at that time. My lease ran until the end of September.They said that I would owe them August and September regardless. In the spirit of cooperation I told them that I would hold onto the apartment until the end of my lease because the two month lease break was eqaul to me carrying out my lease, even though I would be vacating the apartment July, 29th 2014. They wanted to work with me at that point and said, if I would pay them the August/September Rent upfront, they would try to rent the apartment and then reimburse me for the Month of September/When new tenant moved in. I turned that payment in at the beginning of August. [redacted] is now claiming that what I paid her was a termination fee. Desired SettlementI believe that they owe me September rent since they now have another tenant and are looking for carpet replacement fees. At a minimum they should be taking the carpet fees out of the money that they took in agreement to Business Response See attachmentSeptember 12, 2014Mr.[redacted] put in his notice to vacate stating he would be vacating his apartment on July 27, 2014. Because we require a sixty (60) days notice, and he put his notice to vacate in on June 27, 2014, this brought his move out date to August 24, 2014. On June 30, 2014, I sent Mr.[redacted] his notice acknowledgement letter showing his charges. His charges included, rent through August 24, 2014, a termination fee, and a concession payback in the total amount of $2,293.00. On July 17, 2014, Mr.[redacted] paid the exact amount of $2,293 and received a receipt of payment. The notice acknowledgement did not show any charges for September rent and he was never charged nor told he would be charged for September rent. He was breaking his lease due to an employment transfer. Mr.[redacted] paid his fees and now owes for damages to the unit. He does not owe for rent, termination fee, or concession payback. By paying the amount stated in the letter we believe that he was in agreement with the fees at that time. There was not a problem until he was charged for damages to the unit. [redacted]Assistant Property ManagerConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business has charged me for damage that was preexisting, the documentation they provide shows that I moved out in August when in actuality my move out in July 2014. I'd encourage individuals to seek residence elswehre as during my time at[redacted] I was a respectful and fair tenant, and[redacted] and the Sentinel Corporation do not value qaulity tenants and working with them in good faith.Final Business Response Oct, 3, 2014 The[redacted] did not charge Mr. [redacted] for preexting damage. The charges included pet damage to the carpet in which the carpet needed replacing. Mr. [redacted] has paid the balance in full and this case is considered closed.[redacted]Assistant Property Manager