Sentinel Sales & Management, LLC

We will gather the supporting documentation and post it to this siteIt is a lot of emails, a couple invoices, and other documentsThank you for your patience

We took over management of *** ** *** *** *** *** *** on 12/2/The owner complained about the previous management company doing repairs without approval and that the tenants were not good tenants. The previous management company placed the tenantsAfter we
took over management we scheduled a walk-thru with the current tenants on 12/17/ We reported the condition of the home to the owners, which included photos The home was in very poor condition The tenants were not maintaining the home and we reported this to the owner immediately. Owners did not disclose the extent to the current condition of the property to us, or the extent to which the tenants were a problem and not cooperativeBecause of the heavy snow on the ground we could not determine the condition of the yardWe have communicated with the owner regarding the numerous times we tried to get the tenants to cleanup the home. The tenants were not cooperative at all about getting the place cleaned up and honoring the leaseWe have emails sent to the tenants proving all of our efforts in this matter, all in behalf of the owners The tenants fought us on everything. Finally, after several months we recommended to the owner the tenants be given notice to vacate because they refuse to comply, after an extensive effort to get them to take care of the property We gave the tenants notice to vacate and they continued to fight us The tenants did not want to move, but they didn’t want to take care of the property eitherThis property took a great deal of our timeWe really looked out for the onwers best interest When the tenants moved out on 7/2/we did another walk-thru on 7/7/2016. We gave owners a complete report of the condition of the home including the yard being totally dry and in need of immediate care On 7/11/we had a conversation with the owner about the mice feces and other insects we found inside the homeWe told her that Guardian Pest Control would be out the next day We quoted the cost of $for the entire home We saw this as a health and safety issue In that same conversation with the wife we were asked to get bids for the repair of the yard and sprinkler system as soon as possible The husband also had this same conversation on the phone with me to authorize the pest control service. This is a standard fee for pest control and we even called to confirm this with them. After we notified the owenrs of the time and cost of the pest control service the owners never contacted us back to cancel the scheduled pest control serviceBoth have told us to go ahead in conversationWhen we gave them a time and cost they never told us to stop the scheduled service On 7/14/we sent owner a bid covering weed removal, fertilizer and repairsWe were told that owner was going to get a couple of more bids. On 7/15/We asked owners if we could supply them with another bid and owners responded they would like that. On 7/18/we supplied the owners with a second bid. The owner responded quote: “I think for now, I just want to fix the sprinkler system and do any additional work laterHow much was the quote to just repair the broken pipe? I might just do it myself”On 7/22/owner approved the repair of the backflow for the sprinkler systemWe were told to just install it and that was allOn 7/28/the owners were contacted letting them know that the backflow was installed per their instructions In another email from the owner says: “knowing what we now know about the condition of the sprinkler, we share some of the blame.”In another email owner stays the “security deposit should cover items damaged by tenant”The security deposit was used to pay for repairs on the propertyOwner authorized all repairs made to the propertyWe do not have any money on depositWe sent you copies of all invoies, and a owner and ledger showing thisTenants money is used for damages, unpaid rents, or cleaning they didn’t doWe used this security deposit for the sole benefit to owners property, and communicated this to owner every step of the way We responded with this email from Kathleen on 8/23/2016: ***, Thank you for the breakdown we will process to the tenants the itemized list and let them know there is not deposit coming backWe did notify tenants and from day one we took on managementWe thought they were a problem and expressed this to you they were not taking care of the propertyWe notified them and tried to get them to complyThey would not comply, and in fact fought us on everything we asked and this is the reason we suggested they be given notice to vacateThey probably let the yard go on purpose after they were given notice to vacate. Best Regards, Kathleen L***President & Broker In addition the owner has slandered us by sending an email to a current client of ours, and posting inaacurate information on social media sites The owner was accidently sent an email that was between myself and a current clientThey have the same first nameWe have a confidentiality dislcousre in all of our emailsOwner new this email was not for him but used it to disenminate and contact our current client owner unlawfully. Additional documents available upon request

Complaint: [redacted]
I am rejecting this response because:There are numerous incorrect statements in the response from Sentinel.>Owners did not disclose the extent to the current condition of the property to us, or the extent to which the tenants were a problem and not cooperative.This implies owners were aware of problems with the property and/or the tenants and misled Sentinel. Owners have no idea whether there had been problems with the tenants prior to Sentinel taking over management of the property. Per Sentinel's own comment above, they did a walk-through on 12/17/2015, so they were fully aware of the condition of the property at that time.>We have communicated with the owner regarding the numerous times we tried to get the tenants to cleanup the home.We received ABSOLUTELY NO feedback regarding attempts to get the tenants to 'cleanup the home' prior to my receiving a complaint from the HOA regarding the condition of the yard, and notifying Sentinel of the problem. After the fact, Sentinel made claims of that nature but there is no documentation that Sentinel was aware of the problems with the yard nor any attempts on their part to get the tenant to resolve those problems. On the contrary, the condition of the yard is a clear indication that it wasn't being cared for, and hadn't been for quite some time.>Both have told us to go ahead in conversation.Not true. At NO time did we tell them to proceed with the pest control, and especially not at that price. Approximately 12 mouse traps were placed around the home, and that was the extent of the "pest control" that was done, clearly not $250 of work. As a side note, no mice were ever trapped.>In another email from the owner says: “knowing what we now know about the condition of the sprinkler, we share some of the blame.”This sentence is taken out of context and purports to say that the OWNERS are to blame. The statement actually made merely partially absolves the _tentants_ for _their_ inaction, pointing out that there was a problem with the sprinkler system. The full paragraph from that email to Sentinel, complete with quoted 'we' lays the blame squarely on Sentinel:"I am a bit distressed that it got to the point it did; I would have hoped Sentinel would have been more proactive with that. Knowing what we now know about the condition of the sprinkler system, 'we' share some of the blame. The tenants definitely should have notified you of the non-functional sprinklers, but inspections by Sentinel should have seen a problem long before I got a letter from the HOA. I'm still not sure how much it is going to cost; a number of shrubs have died and will need to be replaced, the lawn is pretty much just weeds, ..." Claiming the owner is somehow responsible for managing the condition of the yard is incorrect and improper, considering the contractual obligation of Sentinel to perform that duty.>Owner authorized all repairs made to the property.ENTIRELY FALSE, which is exactly why I have complained. Several repairs have been claimed to have been made, even after EXPLICIT instructions NOT to perform them, and the items in dispute were NEVER approved. Why would I file a complaint if I was satisfied with my experience with Sentinel?>We do not have any money on deposit.Not after taking money for repairs that were not authorized. Again, the subject of this complaint.>We sent you copies of all invoies, and a owner and ledger showing this.I received copies of invoices ONLY after repeatedly requesting them, and in the case of the supposed yard work done, I received more than one invoice where the wording of services performed had changed significantly, as if it had been made up from memory. What is most galling about this particular invoice is that I had already had the yard work done, prior to anything Sentinel supposedly initiated. The 'ledger' had nothing on it but rents collected. No mention of repairs or other services 'performed'. I can provide a copy of what I was given to confirm what I received..=communicated this to owner every step of the way.Again, not true. I sent over a dozen emails between July 2016 and December 2016, many of which asked for details about where the tenant's security deposit went. It was common for no response to be received until I made additional queries. The explanations I was given rarely addressed my concerns, and did not succeed in justifying the claimed invoices. I have copies of every email I sent and every response I received from Sentinel, which clearly shows this pattern.>They probably let the yard go on purpose after they were given notice to vacate.Again, not true. The yard had been neglected for MONTHS before the tenants were asked to leave. Sentinel had a responsibility, as representative of the owner, to monitor the condition of the property and take remedial action. Based on their failure to do that, I have a cause for action to sue Sentinel for the cost of renovating the yard.>In addition the owner has slandered us by sending an email to a current client of ours, and posting inaacurate information on social media sites.There was no slander; all information expressed is a First Amendment right to express my experience with and honest opinion about a vendor who has not handled my business to my satisfaction. Making this claim to the Revdex.com is inappropriate as well: Before a claim of slander should be given weight by the Revdex.com, Sentinel would have to prove that the statements made were false, malicious, and intentionally misrepresentative of the truth, which they most definitely aren't.Sentinel has threatened other reviewers with legal action for posting their experience and opinions on social media sites. The courts are not amused when attempts are made to quash people's First Amendment rights by suing for slander. This claim was expected, and has the same invalidity as their other incorrect statements. I relish the opportunity to address such a ludicrous claim in court, if Sentinel believes otherwise. Throwing allegations of slander is a childish and thinly-veiled abuse of the legal system. I would admonish Sentinel to be especially cautious with any public statements they make concerning this dispute lest they themselves make libelous statements.>Additional documents available upon request.Are there documents that I have not already been provided? Anything that actually proves the points I have taken issue with above? Please produce them. Invoices are not sufficient; I've already received an amusing array of those from you. Authoring yet another new one won't shed light on what has really happened here.
Sincerely,
[redacted]