Sentinel Self-Storage

Initial Business Response / [redacted] (1000, 8, 2015/12/03) */ Contact Name and Title: Savanna [redacted] District Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sentinel.ca The tenant was having difficulties paying her account online on 9/23/before calling the office to take paymentBased on notes on her account, she told site staff that she tried times unsuccessfully to make paymentSite staff made an attempt in the office, once unsuccessfully then a second and finally successful timeOur accounting staff then found the error in their banking reports and notified the site staff on 10/20/that the card was charged times and we needed to put in a refund request to get the money back to the customerWe then got the refund request paperwork into our accounts payable staff and she processed it This is not a common occurrence, sometimes the operating system and banking software GlitchesWe do our best to catch these errors and try to rectify them as quickly as possibleWe apologize for the inconvenience it caused If there are any further questions please do not hesitate to call

Initial Business Response /* (1000, 8, 2015/12/03) */
Contact Name and Title: Savanna [redacted] District
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sentinel.ca
The tenant was having difficulties paying her account online on 9/23/15 before calling the office to take payment. Based on...

notes on her account, she told site staff that she tried 3 times unsuccessfully to make payment. Site staff made an attempt in the office, once unsuccessfully then a second and finally successful time. Our accounting staff then found the error in their banking reports and notified the site staff on 10/20/15 that the card was charged 5 times and we needed to put in a refund request to get the money back to the customer. We then got the refund request paperwork into our accounts payable staff and she processed it.
This is not a common occurrence, sometimes the operating system and banking software Glitches. We do our best to catch these errors and try to rectify them as quickly as possible. We apologize for the inconvenience it caused.
If there are any further questions please do not hesitate to call.