[redacted]In response to your letter ID [redacted]All repairs have a base price. We do not bid jobs by the cost of parts or labor.Our prices are compatible and all customers are told the price of repair before the work is done. At that time customer either chooses to have repair done or not.[redacted]...
[redacted] chose to have repair done. After the repair was complete he decided to look online at the price of parts. As [redacted] stated it took 2 days for us to get the part and it is irrelevant as to how long it took the tech to replace the part. This just shows that our technicians are knowledgeable and know their jobs. The repair was made and [redacted]'s appliance is working and he has not had any complaints about that.Thank YouA1 Appliance Service
Complaint: [redacted]I am rejecting this response because:1. It is ludicrous to suggest that the price of the part, and time required to install the part are irrelevant. If such were true, how does one arrive at a price for the work performed.2. If a book price is used, supply that documentation or provide a reference please, I don't believe it.3. I repeatedly asked the technician what the cost of the part was, he was evasive and refused to answer the question, stating that ?I don't know how much parts are". Yes I accepted the repair, it is logical to assume that the price of the repair is reflective upon the cost of the part and the labor required for installation. This obviously is not the case with this merchant. I find the technician, dispatcher and owner himself to be evasive, and frankly dishonest, as all refused to provide the price of the part. They have yet to provide that cost, I therefore sought the price through parts houses via the web. The merchant takes advantage of his clients, due to the fact that clients assume there is some reasonable relationship between labor and parts cost. With a broken refrigerator, one is not exactly in the position to "shop" for repair costs, since a trip fee holds regardless of outcome.4. Technician is knowledgeable and knows his job? I suppose thats why he broke the part into several pieces removing it, and was reluctant to even show me the part removed.
I repeat that I find this merchant and his technicians to be dishonest and evasive. I can see no reason why there would be at least a 15 fold markup from the price of the parts to the total repair cost. Our homeowners association will remove this merchant from it's approved list of repair service vendors. Regards,[redacted]
[redacted]In response to your letter ID [redacted]All repairs have a base price. We do not bid jobs by the cost of parts or labor.Our prices are compatible and all customers are told the price of repair before the work is done. At that time customer either chooses to have repair done or not.[redacted]...
[redacted] chose to have repair done. After the repair was complete he decided to look online at the price of parts. As [redacted] stated it took 2 days for us to get the part and it is irrelevant as to how long it took the tech to replace the part. This just shows that our technicians are knowledgeable and know their jobs. The repair was made and [redacted]'s appliance is working and he has not had any complaints about that.Thank YouA1 Appliance Service
Complaint: [redacted]I am rejecting this response because:1. It is ludicrous to suggest that the price of the part, and time required to install the part are irrelevant. If such were true, how does one arrive at a price for the work performed.2. If a book price is used, supply that documentation or provide a reference please, I don't believe it.3. I repeatedly asked the technician what the cost of the part was, he was evasive and refused to answer the question, stating that ?I don't know how much parts are". Yes I accepted the repair, it is logical to assume that the price of the repair is reflective upon the cost of the part and the labor required for installation. This obviously is not the case with this merchant. I find the technician, dispatcher and owner himself to be evasive, and frankly dishonest, as all refused to provide the price of the part. They have yet to provide that cost, I therefore sought the price through parts houses via the web. The merchant takes advantage of his clients, due to the fact that clients assume there is some reasonable relationship between labor and parts cost. With a broken refrigerator, one is not exactly in the position to "shop" for repair costs, since a trip fee holds regardless of outcome.4. Technician is knowledgeable and knows his job? I suppose thats why he broke the part into several pieces removing it, and was reluctant to even show me the part removed.
I repeat that I find this merchant and his technicians to be dishonest and evasive. I can see no reason why there would be at least a 15 fold markup from the price of the parts to the total repair cost. Our homeowners association will remove this merchant from it's approved list of repair service vendors. Regards,[redacted]