Mr [redacted] traded the vehicle in on 12/06/FOR A [redacted] The payment did increase because the [redacted] is years newer and a much more expensive vehicle
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
When Sentry Ford was contacted upon first realization that items were missing, the service manager's response was "and what do you want me to do about it".The service manager did not have any concern whatsoever regarding the tools and materials stolen out of our vanAdditionally, the van was left unlocked while it was under the care and service of Sentry FordIt does not matter for how long the vehicle sat, or how it was delivered to Sentry as the vehicle was under their control when the items were stolen.
Regards,
*** ***
The vehicle was towed to Sentry from an outside shopIt was not dropped off by the customerWe have no idea what was or was not in the van before it was towed to our shopWe received the van on September 29th at 1:in the afternoonWe notified the fleet service company that the vehicle was
ready on October 1st It then sat for approxdays before being picked up on October 9th. The boss of the driver of the van called *** *** on Oct 12th claiming we had stolen items from the van, but was unwilling to tell us what was missing. These items could have been removed prior to the van ever arriving at SentryThe driver of the van never reported anything to us when the van was picked up on Friday
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** *** This response has nothing to do with the complaint originated by myselfThe fact that Sentry Ford and salesman *** *** knowingly sold a bad car off their lot that could have negatively affected the lives of many people on the road had the vehicle failed, and not only the lives of myself and my innocent two year oldI also have all paperwork on file with the Attorney General's office, via Rep*** J***The fact that the car was traded in has nothing whatsoever to do with the original complaint.Thank You*** ***
Good Afternoon. We declined assistance because we did not break nor un-program his keyless entry remote.His vehicle would not communicate with the keyless entry remote to unlock or lock his vehicle.We tried to assist but unfortunately the vehicle needed to go to a [redacted] dealership to reprogram...
the key.Mr. [redacted] feels because we used his key to start his car when he was in for basic maintenance and a tire repair that we must take responsibility for his key issue. On September 6th Mr. [redacted] came into Sentry with his 2013 [redacted] for scheduled maintenance service and a tire repair. A few days after he picked up his vehicle he called and accused us of breaking his key. My service advisor explained there is nothing we could have done to break your key but please come down and let us take a look at the remote well see what we can do to help. On Sept 28th he arrived at the dealer, the key started his car but did not lock or unlock his doors.My service advisor again explained to him that changing oil and repairing a tire will not cause the key to lose programming. I got involved and personally tested the keyless entry remote signal with a generic remote tester we have.The remote tested ok but would not communicate with his onboard vehicle computer. Also I believe the vehicle has a after market remote starter as well.Since we do not have the reprogramming software we are unable to program his remote for him. We suggested he visit a [redacted] dealership for assistance.He went to the local [redacted] store where they sold him a new key and reprogrammed the key to his vehicle.I strongly feel we are not responsible for his key loosing programing therefor we will not reimburse him for key cost. Sincerely [redacted]Service Director
Mr [redacted] traded the vehicle in on 12/06/2016 FOR A 2015 [redacted]. The payment did increase because the [redacted] is 2 years newer and a much more expensive vehicle.
MR. [redacted] ASKED SENTRY TO INSTALL HIS SUPPLIED PARTS ON OCTOBER 11TH 2016. TO MY KNOWLEDGE MR. [redacted] HAS NOT CONTACTED SENTRY SINCE HIS BRAKE COMPONENTS WERE INSTALLED 7 MONTHS AGO. THERE IS NO PARTS WARRANTY WITH SENTRY WHERE HE SUPPLIED HIS OWN PARTS. IF MR. [redacted]...
CONTACTED SENTRY WE WOULD HAVE INSPECTED VEHICLE AND MADE ASSESSMENT AS TO WHY HE HAS AIR IN THE LINES 7 MONTHS LATER. SINCERLY [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr [redacted] traded the vehicle in on 12/06/FOR A [redacted] The payment did increase because the [redacted] is years newer and a much more expensive vehicle
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
When Sentry Ford was contacted upon first realization that items were missing, the service manager's response was "and what do you want me to do about it".The service manager did not have any concern whatsoever regarding the tools and materials stolen out of our vanAdditionally, the van was left unlocked while it was under the care and service of Sentry FordIt does not matter for how long the vehicle sat, or how it was delivered to Sentry as the vehicle was under their control when the items were stolen.
Regards,
*** ***
where was the van before it was towed to Sentry?
The vehicle was towed to Sentry from an outside shopIt was not dropped off by the customerWe have no idea what was or was not in the van before it was towed to our shopWe received the van on September 29th at 1:in the afternoonWe notified the fleet service company that the vehicle was
ready on October 1st It then sat for approxdays before being picked up on October 9th. The boss of the driver of the van called *** *** on Oct 12th claiming we had stolen items from the van, but was unwilling to tell us what was missing. These items could have been removed prior to the van ever arriving at SentryThe driver of the van never reported anything to us when the van was picked up on Friday
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** *** This response has nothing to do with the complaint originated by myselfThe fact that Sentry Ford and salesman *** *** knowingly sold a bad car off their lot that could have negatively affected the lives of many people on the road had the vehicle failed, and not only the lives of myself and my innocent two year oldI also have all paperwork on file with the Attorney General's office, via Rep*** J***The fact that the car was traded in has nothing whatsoever to do with the original complaint.Thank You*** ***
Good Afternoon. We declined assistance because we did not break nor un-program his keyless entry remote.His vehicle would not communicate with the keyless entry remote to unlock or lock his vehicle.We tried to assist but unfortunately the vehicle needed to go to a [redacted] dealership to reprogram...
the key.Mr. [redacted] feels because we used his key to start his car when he was in for basic maintenance and a tire repair that we must take responsibility for his key issue. On September 6th Mr. [redacted] came into Sentry with his 2013 [redacted] for scheduled maintenance service and a tire repair. A few days after he picked up his vehicle he called and accused us of breaking his key. My service advisor explained there is nothing we could have done to break your key but please come down and let us take a look at the remote well see what we can do to help. On Sept 28th he arrived at the dealer, the key started his car but did not lock or unlock his doors.My service advisor again explained to him that changing oil and repairing a tire will not cause the key to lose programming. I got involved and personally tested the keyless entry remote signal with a generic remote tester we have.The remote tested ok but would not communicate with his onboard vehicle computer. Also I believe the vehicle has a after market remote starter as well.Since we do not have the reprogramming software we are unable to program his remote for him. We suggested he visit a [redacted] dealership for assistance.He went to the local [redacted] store where they sold him a new key and reprogrammed the key to his vehicle.I strongly feel we are not responsible for his key loosing programing therefor we will not reimburse him for key cost. Sincerely [redacted]Service Director
Mr [redacted] traded the vehicle in on 12/06/2016 FOR A 2015 [redacted]. The payment did increase because the [redacted] is 2 years newer and a much more expensive vehicle.
MR. [redacted] ASKED SENTRY TO INSTALL HIS SUPPLIED PARTS ON OCTOBER 11TH 2016. TO MY KNOWLEDGE MR. [redacted] HAS NOT CONTACTED SENTRY SINCE HIS BRAKE COMPONENTS WERE INSTALLED 7 MONTHS AGO. THERE IS NO PARTS WARRANTY WITH SENTRY WHERE HE SUPPLIED HIS OWN PARTS. IF MR. [redacted]...
CONTACTED SENTRY WE WOULD HAVE INSPECTED VEHICLE AND MADE ASSESSMENT AS TO WHY HE HAS AIR IN THE LINES 7 MONTHS LATER. SINCERLY [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]