Sentry Security and Investigations Inc. Reviews (1)
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Sentry Security and Investigations Inc. Rating
Address: 1225 Coxheath Rd, Sydney, Nova Scotia, Canada, B1L 1B4
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sentrysecurityinc.org
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Initial Business Response /* (1000, 5, 2016/09/26) */
Hello, this is the owner of both locations. We apologize for the inconvenience that you had. While we appreciate the business, we do not appreciate the way you spoke to our South-Side store manager and cook.
We went as far as going over the...
video footage of when they made your sandwich and the two sandwiches that you ordered extra meat on were made properly. I think since you ordered extra meat you assumed that would equal a sandwich that appears twice as large as a regular one. But extra meat means extra meat. Not extra cheese, and extra vegetables-only extra meat. Since you asked for no onions on the extra meat sandwiches that made the extra meat sandwiches not look like twice the size of the other two sandwiches you ordered- so we can see the confusion on your side and hope that explanation helps.
We made your order exactly how you ordered it. We listened to your rude complaint and have now responded to this ridiculous review. You will not be getting a sincere written apology from any of my employees. We have wasted enough of their time.
Thank you,
Owner.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am pleased the owner reviewed video footage to verify his employees were filling my order as it was requested. However, he failed to understand the heart of this complaint - poor customer service. My concern is primarily with the way I was spoken to not in the failure to refund my money or re-make my order. I realize there are situations where a business may feel unable to refund or remake an item. That is why I did not ask for a refund. An acceptable resolution would be an apology for the misunderstanding and employee's argumentative behavior.