Initial Business Response / [redacted] (1000, 5, 2016/09/26) */ Hello, this is the owner of both locationsWe apologize for the inconvenience that you hadWhile we appreciate the business, we do not appreciate the way you spoke to our South-Side store manager and cook We went as far as going over the video footage of when they made your sandwich and the two sandwiches that you ordered extra meat on were made properlyI think since you ordered extra meat you assumed that would equal a sandwich that appears twice as large as a regular oneBut extra meat means extra meatNot extra cheese, and extra vegetables-only extra meatSince you asked for no onions on the extra meat sandwiches that made the extra meat sandwiches not look like twice the size of the other two sandwiches you ordered- so we can see the confusion on your side and hope that explanation helps We made your order exactly how you ordered itWe listened to your rude complaint and have now responded to this ridiculous reviewYou will not be getting a sincere written apology from any of my employeesWe have wasted enough of their time Thank you, Owner Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am pleased the owner reviewed video footage to verify his employees were filling my order as it was requestedHowever, he failed to understand the heart of this complaint - poor customer serviceMy concern is primarily with the way I was spoken to not in the failure to refund my money or re-make my orderI realize there are situations where a business may feel unable to refund or remake an itemThat is why I did not ask for a refundAn acceptable resolution would be an apology for the misunderstanding and employee's argumentative behavior
Initial Business Response / [redacted] (1000, 5, 2016/09/26) */ Hello, this is the owner of both locationsWe apologize for the inconvenience that you hadWhile we appreciate the business, we do not appreciate the way you spoke to our South-Side store manager and cook We went as far as going over the video footage of when they made your sandwich and the two sandwiches that you ordered extra meat on were made properlyI think since you ordered extra meat you assumed that would equal a sandwich that appears twice as large as a regular oneBut extra meat means extra meatNot extra cheese, and extra vegetables-only extra meatSince you asked for no onions on the extra meat sandwiches that made the extra meat sandwiches not look like twice the size of the other two sandwiches you ordered- so we can see the confusion on your side and hope that explanation helps We made your order exactly how you ordered itWe listened to your rude complaint and have now responded to this ridiculous reviewYou will not be getting a sincere written apology from any of my employeesWe have wasted enough of their time Thank you, Owner Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am pleased the owner reviewed video footage to verify his employees were filling my order as it was requestedHowever, he failed to understand the heart of this complaint - poor customer serviceMy concern is primarily with the way I was spoken to not in the failure to refund my money or re-make my orderI realize there are situations where a business may feel unable to refund or remake an itemThat is why I did not ask for a refundAn acceptable resolution would be an apology for the misunderstanding and employee's argumentative behavior