Sentry Storage

Michael was very helpful and went out of his way to make the rental process smooth and as quick as possible I found the facility to be clean and the prices affordable

Review: we started renting from sentry storage back in july of 2014 and have until recently rented there a total of 17 months. our storage was broken into on nov 22 2015. and we had all our electronics stolen along with one tool box full of tools and tons of other personal items and hvac tools. as advertised by sentry storage, they are secure and have cameras to secure and protect us. after the break in, we found out that our unit, number 511, along with one other one next to us is out of the camera range. so our unit was not secure and not protected. there camera system is so old and out of date that they couldn't even get a license plate number. this break in also took place during business hours. so our items were not secure. I have already spoke to a lawyer about this and they recommended me to contact Revdex.com and ask for a full refund for ALL the months we were there. we based our choice to rent with sentry due to the fact that they claimed they were secure and had cameras. we were NEVER told that our unit is not in camera range and had I been told I would have chose another unit or another company. this is false advertisement and they have not been very helpful in the situation. if I cannot get any resolution from Revdex.com I will hire the lawyer and take further action that way. we are pissed that we were not disclosed of the unit not being in camera view. we trusted there word. please help Revdex.com. the police report number for our break in is 15-300660 through sacramento sheriff on nov 22 2015Desired Settlement: refund for the complete amount we paid since the first day we rented. 17 months. our storage was the biggest they had I believe a 10x25. and we were paying roughly a total of 180 a month. storage was on my fiances name [redacted]. unit 511.

Business

Response:

In response to the complaint # [redacted] was not our tenant. [redacted] not [redacted] was our tenant. We informed [redacted] that [redacted] was our customer and we cannot discuss this matter with him due to confidentiality reasons. She isn’t communicating with us or with you (Revdex.com). We never told them the unit was on camera. They never asked. We have been very helpful with them with this incident. We provided all of the information along with calling the Sheriff as soon as break in was noticed and getting a report number and taking pictures and providing them with that. [redacted] was called twice Sunday 11/22/15 and 11/23/15 nobody returned the call until Tues 11/24/15. There was also an email sent Sunday to her. Again, we never told them their unit was on camera, just that we have cameras. We submitted a video along with statement to the Sheriff Dept of the 2 vehicles running the gate and can see them on video leaving through the side gate that was locked with a large Fire Dept lock and a disc lock that the bar on gate was cut by the thieves to allow them to exit through side gate. We have fully assisted the Sheriff Dept with this unfortunate incident. [redacted] was offered insurance at the time of rental and was purchased from [redacted]. They should be talking to the insurance agency. Thank You -- [redacted]Sent on: [redacted]

Consumer

Response:

I am rejecting this response because:[redacted] is my fiancé and she is right here next to me so I am dealing with the communication aspect of trying to get our refund. I have been with her to the storage every time and the managers know who I am there and know I have permission to be there and if she has to open a Revdex.com herself, she will do so. She has told me that you guys never disclosed that our unit will not have any cameras facing our unit. so you saying that you disclosed this is not true. Along with the fact you guys called her moms house to leave a message that we had a break In, she gave you her cell phone number when she got the unit and [redacted] had called from her moms house to pay the unit on a monthly basis and somehow you guys kept that as her main number for emergencies but that's irrelevent. The fact is she trusted your word that the storage was secure and had cameras protecting it and that was incorrect. Our unit along with the one right next to ours has no cameras facing it. So 2 units are not secure and you don't mention this. And our unit is right by an emergency exit, shouldn't these two units be the number one units to have a camera? Yes, we have bader but that's only covering 2,000 of the almost 15,000 that was stolen out of our unit. So unless I get a refund for the 17 months, I will be moving forward with another alternative at a resolution. Revdex.com has already mentioned your company is not accredited with them so most likely you will not be willing to settle anything so they recommended making a claim with consumer affairs first and if that fails. The last alternative is going to small claims. But I'm hoping to get some kind of resolution through here to avoid further headaches. We lost a lot here and we trusted you guys. Your managers were always nice and you have a clean facility so I'm not disappointed with the customer service I'm just disappointed with the fact that if we would have been disclosed about the camera situation, we would have chosen a different unit and we wouldn't have had our items stolen. Please help us out. Thanks for your time.