SentryLink

We've had a great experience with them for the last 7 years. I think these reviews are incorrect or old as the reports are not instant and we do get invoices from them. They have helped us catch a few bad apples at a reasonable price.

I ordered four reports, two came instantly. It's been a week and the other two have not come. I called and they absolutely refused to tell me how much time it might take to get the remaining reports. Of their own volition, they did tell me that they would not give a refund. After reading other reviews it appears that a month is not uncommon to get your report. I needed to hire someone immediately or lose my contract. I contacted another background check company and received the delayed reports immediately.

I submitted a request for a background check, they took my money and 7 days later still did not have my results. They gave no answer as to why. They did refund my money.

04/11/Dear [redacted] ,We received a call from [redacted] regarding her report and we explained how reports are processed onlineNoted on her account were the remarks she stated to our customer service repWe sent her an email explaining the same informationSee below:We match on first name, last name, and date of birth even if a social security number is supplied, because only ~10% of criminal records have social security numbers associated with themDue to identity theft reasons, courts usually will not send the SSN in the actual reportOn rare occasions this means that someone else with the same name and birth date can appear on the report along with the person you are interested inThis is how the report is designed to operate.If you do not see the person you are looking for, they do not have a record with us and if you need to verify that the individual does not have a record, you may contact the county where the records were producedThey will most likely ask you to send a copy of the report you processed through SentryLink, and the authorization form the potential employee signed.Please contact our company if you have any further questions.Sincerely,SentryLink Customer Service www.sentrylink.comPlease contact me if you need further information.Sincerely,

From: Michelle P [redacted] Date: Wed, Dec 30, at 8:PMSubject: Fwd: Re: Letter for SentryTo: [redacted] @myRevdex.com.orgDear ***, This dispute was resolved with [redacted] on December 1, There was one pre-paid corporate account setup through [redacted] [redacted] The new employee setup a personal individual account through SentryLink with her email addressWe do not get notification for individual use setupsThe are two totally different entitiesIf she would've sent over paperwork to properly setup an corporate account we then would be notified and could have avoided this issueI did credit them the differencePlease see the email thread listed belowI can reached at [redacted] x [redacted] if you need any further informationSincerely, Michelle P*** SentryLink, LLC Customer Service Managerwww.sentrylink.com ###-###-#### Office ###-###-#### Fax -------- Forwarded Message --------Subject: Re: Letter for SentryDate: Tue, Dec 17:39:-0500From: Michelle P [redacted] < [redacted] @sentrylink.com>Reply-To: [redacted] @sentrylink.comOrganization: SentryLinkTo: ***@ [redacted] .comCC: [redacted] < [redacted] @ [redacted] .com>Dear [redacted] and [redacted] ,Thank you for contacting SentryLink.We never received an email stating to add a new userOur system allows for individual setups with an email addressThe system will not automatically link/merge email domainsSentryLink is committed to the security of our customers and clientsTo update or change any information listed on your company's account, we ask that all requests originate from the email address listed on the most current User Agreement Form/ Pre-pay form ( [redacted] ***)This includes, but is not limited to: adding additional users, changing the email address listed on the account, billing updates, etc.There were reports processed @ $19.95per search by user [redacted] @ [redacted] .comWe have issued a credit of ($x 44) $to your credit card #[redacted] Please contact our office Monday through Friday, 9am until 6pm EST at ###-###-#### / ###-###-#### if you need further assistance.Transaction ReceiptTransaction ID: [redacted] Result Code: [redacted] Transaction ID: [redacted] Timestamp: Dec 01, 13:04:PM Response Message: ApprovedTransaction Type: CreditAuthorization Code: Tender Type: [redacted] AVS Street Match: Credit Card Number: [redacted] AVS Zip Match : Credit Card Expiration: / International AVS Indicator: Amount: USD Card Security Code Match: Tax Amount: USD ABA #: Shipping/Freight Amount: USD Cust Ref #: Duty Amount: USD Recurring: NoOriginal Amount: 2,USD Payment Advice Code:What's this ? Original Transaction ID: [redacted] Supplier Reference #: Comment 1: [redacted] Care (CREDIT) Per management - Michelle P [redacted] Comment 2: Reports processed by individual user [redacted] @ [redacted] .com/ Approved By [redacted] Sincerely, Michelle P*** SentryLink, LLC Customer Service Managerwww.sentrylink.com ###-###-#### Office ###-###-#### Fax On 12/1/10:AM, [redacted] wrote:To Whom This May Concern: We are writing to inform you about an issue that we are having with your servicesOur business, [redacted] , uses Sentry Link to perform our background checksOur previous employee created an account under the e-mail ***@ [redacted] .comOn June 17, she created a prepayment plan for $2,in order to reduce our rate per background check from $19.95/check to $15/checkOn September 8, there was a credit of $remaining on our accountOn September 16, 2015, our previous employee suddenly terminated her employment with us and a new employee startedShe created an account with her e-mail address [redacted] @ [redacted] .com under the impression that the accounts would be merged and our credit applied, as the accounts were created for the business, not a specific employeeIt has recently come to our attention that this was not the case and Sentry Link inaccurately charged us the full $for every background check and did not apply our prepaid funds to the balanceBecause of this, our agency has incurred charges of $7,We have contacted your company in an effort to resolve this efficiently, as this was clearly an errorWe are seeking to have the two accounts merged so that there is one, accurate, up-to-date account for our businessWe are then seeking the amount for all checks since we entered into the prepayment agreement on June 17, to be credited to our account so that we were only charged $15/check, as agreed upon in the prepayment contractThis amount should then be removed from our credit, rather than billed separately We look forward to hearing from you quickly, as we hope to continue our business relationship with you in an amicable mannerPlease let us know if you have further questions or concerns.Best, [redacted] **P: ###-###-#### Ext [redacted] ***Brooklyn, NY *** Bronx Office [redacted] **Bronx, NY ***Hudson Valley Office [redacted] ***Chestnut Ridge, NY ***

Good Morning, Thank you for contacting customer serviceI am sorry that [redacted] was disappointed in the results of his criminal report In this case we received the following email from [redacted] and requested for him to contact our office:-------------------------------------------------------------------------...⇄ Forwarded Message --------Subject: Re: [redacted] , $ [redacted] Approval: 8/20/1:AM ESTDate: Thu, Aug 05:09:+0000From: [redacted] @***.comTo: [redacted] @sentrylink.com < [redacted] @sentrylink.com>Greetings,I would like a full refund for this service Your site claims you use public records As well, your report said I have no criminal history Please see the attached Court Docket proving otherwise This information is not expunged and is still available (for free I may add) on the County’s Prothonotary website, where I obtained the attached PDF Thank you, [redacted] Transaction ID: [redacted] Sent from [redacted] Mail----------------------------------------------------------------------------...⇄ Forwarded Message -------- Subject: SentryLink Date: Thu, Aug 13:36:- From: [redacted] < [redacted] @sentrylink.com> Reply-To: [redacted] @sentrylink.com Organization: SentryLink Customer Service To: [redacted] @***.com Dear [redacted] , Please contact our customer service department Monday through Friday 9am until 6pm ESTToll Free ###-###-#### Sincerely, Maria H [redacted] SentryLink, LLC Customer Service Dept ###-###-#### Office ###-###-#### Fax www.sentrylink.com--------------------------------------------------------------...⇄ [redacted] attached a copy of the records he believed we were missing in our report(please see attachment) Our report stands correctThe Court of Common Pleas sends records date back to Since each state is different as to how far back the records go and which states/counties are covered, we ask customers to check coverage on the search page, and the User Agreement before purchasingA full description of our database can be found in the "COVERAGE" section of our site, at [redacted] You do not need an account to view that information Please contact me if you have any further questions or need further assistance Sincerely, Michelle P [redacted] SentryLink, LLC Customer Service Managerwww.sentrylink.com ###-###-#### Office ###-###-#### Fax

04/28/2014Hello, [redacted] called regarding his report and we explained to him that all reports online are based on first name, 04/28/2014last name and date of birthCriminal records are no longer sent over based on SSN because of identity theftBut since we still have some historic records in our database listed with an SSN, we will search it separately if enteredIf the report has a hit from the SSN listed at the top the report, it will state it in the records showing in the report returnedNo records in his report came back based on the SSNTo receive a report based solely on his SSN he would need to be finger printed.We do not refund in this case.Below is the email we sent before speaking to him:We match on first name, last name, and date of birth even if a social security number is supplied, because only ~10% of criminal records have social security numbers associated with themDue to identity theft reasons, courts usually will not send the SSN in the actual reportOn rare occasions this means that someone else with the same name and birth date can appear on the report along with the person you are interested inThis is how the report is designed to operate.If you do not see the person you are looking for, they do not have a record with us and if you need to verify that the individual does not have a record, you may contact the county where the records were producedThey will most likely ask you to send a copy of the report you processed through SentryLink, and the authorization form the potential employee signed.Please contact our company if you have any further questions.Sincerely,

July 21, 2014Hello,We match on first name, last name, and date of birth even if a social security number is supplied, because only ~10% of criminal records have social security numbers associated with themDue to identity theft reasons, courts usually will not send the SSN in the actual reportOn rare occasions this means that someone else with the same name and birth date can appear on the report along with the person you are interested inWe are often asked how another person's data could appear on a report, even with a social security numberThis can happen when a particular court system, due to privacy concerns, prevents social security numbers from being searchedOnce we've been made aware of it we do have the ability to require an SSN match as well, and we will forward that request to our data furnisher so that future reports will not have an issueOnce the report has been update we will send David Nesbitt a copy of the new reportWe do not give refunds in this case.Sincerely, Michelle P [redacted] SentryLink, LLCRefund PolicyFor criminal checks and other instant search products:For criminal checks or social security traces the result “No records found” is considered a successful result and no refund will apply -- in providing the report, we are certifying that this person has no criminal records in our database (for criminal reports), or cautioning at the lack of SSN records (for SSN traces)For property reports, if no records are found, you will not be charged.We will not refund fees for cases in which the user enters incorrect information, nor is SentryLink obligated to rerun a report with corrected information.Because our data comes from public records, we cannot guarantee that information will be complete or fully up-to-dateWe urge our customers to review the Coverage section of our site for details on exactly what we cover and how often jurisdictions update their recordsCriminal records in particular may have anomalies for any of the following reasons:• The person was not convicted -- arrest records alone do not generate a criminal record.• The record was expunged or sealed• The offense was under a different name or date of birth• The jurisdiction made an error in recording the name or date or birthIt is also possible to get criminal records that are not the same person that you were searching for, particularly with common namesThe computer does not filter results based on race or sexBecause social security numbers are present in only 18% of criminal records, we do not require it to matchIdentity verification is a complex area that is not covered by a search of this natureThis is a general problem and not specific to SentryLinkWe provide as much defendant information as possible in order to help you decide if that particular record is relevant or not.For these reasons and the fact that we pay for every search submitted, we cannot guarantee full satisfaction for our instant search products

04/28/2014Hello,*** called regarding his report and we explained to him that all reports online are based on first name, last name and date of birthCriminal records are no longer sent over based on SSN because of identity theftBut since we still have some historic records in our
database listed with an SSN, we will search it separately if enteredIf the report has a hit from the SSN listed at the top the report, it will state it in the records showing in the report returnedNo records in his report came back based on the SSNTo receive a report based solely on his SSN he would need to be finger printed.We do not refund in this case.Below is the email we sent before speaking to him:We match on first name, last name, and date of birth even if a social security number is supplied, because only ~10% of criminal records have social security numbers associated with themDue to identity theft reasons, courts usually will not send the SSN in the actual reportOn rare occasions this means that someone else with the same name and birth date can appear on the report along with the person you are interested inThis is how the report is designed to operate.If you do not see the person you are looking for, they do not have a record with us and if you need to verify that the individual does not have a record, you may contact the county where the records were producedThey will most likely ask you to send a copy of the report you processed through SentryLink, and the authorization form the potential employee signed.Please contact our company if you have any further questions.Sincerely,

Dear ***,Thank you for contacting customer serviceI am sorry that you were disappointed in the results of your criminal search.In our experience, most problems are caused by searches for records that fall outside of our stated coverageWe do not cover arrests, only
convictions, and the federal court system is not coveredStates often restrict online records by date, seriousness of the crime, or whether time was servedJuvenile records are sealedWe ask customers to check coverage on the search page, and the User AgreementA full description of our database can be found in the "COVERAGE" section of our site, at ***In rare cases, there can be other difficulties in obtaining a criminal recordSome possible problems include:- Name entered was spelled incorrect- Most states will not include MVR- The record was expunged or sealed- The offense was under a different name or date of birth- The jurisdiction made an error in recording the name or date or birth- The county did not pass the records up to the state level, as they should (to minimize this we try to get county records as well as state whenever possible)I am sorry that we were unable to fulfill your requestIf you have any proof of a criminal record that didn’t show up in our system, and would like a refund, please send ANY and ALL COURT DOCUMENTS pertaining to those records to SentryLink, also include the report processed through SentryLinkFax or e-mail the requested information to: (Criminal Report No Records Found) ###-###-#### (Fax) or *** (E-mail)You will be contacted by SentryLink’s disclosure department via email once your case is properly researchedThis usually takes about daysWe will investigate the findings and if there's a glitch on our end we will fix the problem, and process a full refund.Sincerely,SentryLink, LLC www.sentrylink.com

I would just like to notify people that this company isn't that good based on a few problems I had with a background they ran on myselfAsk yourself this question have you ever had a police officer or a judge ask you for your social security number as a matter of a speeding ticket or a court case involving a speeding ticket? I bet, the answer your thinking of is no! But this company is using social security numbers for back ground checks and turning up people with the similar name but who don't have the same social security number meaning they confuse the potential employer by asking for the social security number like it has any bearing on the search which it does not! This site is not doing a thorough jobLegit background check companies go to point of origin where the record was completed to obtain a recordThis company does notThis company offers their product at a far lessor price then other companies doing background checks but do far less workAll of their searches are generic and turn up any all background checks for everyone with a similar name and let you decide which records to believe or acceptYour company is risking litigation by using this company! This company does not certify or guarantee their information as accurate I would tell you which companies in my experience are reputable and not just a money collector but this site doesn't allow that so you have to do the research on other companies for themselvesHowever, I will say that if its instant or a price you'll love it probably isn't accurate

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: this is not what I received from the companySee the attached email I provided from themIf I were able to obtain court documents, I wouldn't have requested their services
"I am sorry that we were unable to fulfill your requestIf you have any proof of a criminal record that didn’t show up in our system, and would like a refund, please send ANY and ALL COURT DOCUMENTS pertaining to those records to SentryLink, also include the report processed through SentryLink."
Regards,
*** ***

Hello,
As stated in the previous response, she will need file a dispute in order for SentryLink to contact the courts and investigateThat is the protocol we must follow to request a refund
Sincerely,
*** Parker
SentryLink, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: It does not matter whether I receive a refund or notAt this point, I don't careThe point is that this business is a hoax and this should be prevented from future buyersThey are unable to provide the service they sell and that is why they receive so many complaints, which they are all trueAgree to disagree
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Sentrylink is not upfront about the use of SS #'s..I did a computer search based on criminal background check
with SS # and Sentrylink was first in-line. When you agree to do a background check, it asks you for a SS'#. 
If you are not allowed do use it by law, why in fact ask for it ? there are multiple complaints available online
stating these exact facts. Rather than be honest they continue to take advantage of consumers.
Bait and switch, and there are no controls to watchdog, just the Revdex.com
Regards,
[redacted]

Jan
15, 2016
Please
forward to [redacted]:
I am sorry that you were disappointed in the results of your
criminal search. In our experience, most problems are caused by searches for
records that fall outside of our stated coverage. We do not cover
arrests, only convictions, and the federal court system is not covered. 
States often restrict online records by date, seriousness of the crime, or
whether time was served. Juvenile records are sealed. We ask customers
to check coverage on the search page, and the User Agreement.  A full
description of our database can be found in the "Coverage" section of
our site, at http://www.sentrylink.com/web/ourData.jsp 
In rare cases, there can be other difficulties in obtaining a
criminal record.  Some possible problems include:
- Name entered was spelled incorrectly
- Most states will not include traffic offenses in a criminal
database
- The record was expunged or sealed
- The offense was under a different name or date of birth
- The jurisdiction made an error in recording the name or date or
birth
- The county did not pass the records up to the state level, as
they should (to minimize this we try to get county records as well as state
whenever possible)
I am sorry that we were unable to fulfill your request. If you
have any proof of a criminal record that didn’t show up in our system, and
would like a refund, please send ANY and ALL COURT DOCUMENTS pertaining to
those records to SentryLink, also include the report processed through
SentryLink.
Fax or e-mail the requested information to: (Criminal Report No
Records Found) ###-###-#### (Fax) or [redacted]@sentrylink.com (E-mail).
You will be contacted by SentryLink’s disclosure department via e-mail once
your case is properly researched. This usually takes about 5 days. We will
investigate the findings and if there is a glitch on our end we will fix the
problem, and process a full refund.
 
Sincerely,
Michelle P[redacted]
Customer Service Manager
SentryLink, LLC www.sentrylink.com
Refund
Policy
For
criminal checks and other instant search products:
For criminal checks or social security traces the result “No records found” is
considered a successful result and no refund will apply -- in providing the
report, we are certifying that this person has no criminal records in our
database (for criminal reports), or cautioning at the lack of SSN records (for
SSN traces). For property reports, if no records are found, you will not be
charged.
We will not refund fees for cases in which the user enters incorrect
information, nor is SentryLink obligated to rerun a report with corrected
information.
Because our data comes from public records, we cannot guarantee that
information will be complete or fully up-to-date. We urge our customers to
review the Coverage section of our site for details on exactly what we cover
and how often jurisdictions update their records. Criminal records in
particular may have anomalies for any of the following reasons:
The person was not convicted -- arrest
records alone do not generate a criminal record.
The record was expunged or sealed
The offense was under a different name
or date of birth
The jurisdiction made an error in
recording the name or date or birth
It is also
possible to get criminal records that are not the same person that you were
searching for, particularly with common names. The computer does not filter
results based on race or sex. Because social security numbers are present in
only 18% of criminal records, we do not require it to match. Identity
verification is a complex area that is not covered by a search of this nature.
This is a general problem and not specific to SentryLink. We provide as much
defendant information as possible in order to help you decide if that particular
record is relevant or not.
For these
reasons and the fact that we pay for every search submitted, we cannot
guarantee full satisfaction for our instant search products.

Good Morning,
Thank you for contacting customer service. I am sorry that [redacted] was disappointed in the results of his criminal report.
In this case we received the following email from [redacted] and requested for him to contact our...

office:-------------------------------------------------------------------------...⇄ Forwarded Message --------Subject:     Re: [redacted], $19.95 [redacted] Approval: 8/20/15 1:01 AM ESTDate:     Thu, 20 Aug 2015 05:09:00 +0000From:     [redacted].comTo:     [redacted]@sentrylink.com <[redacted]@sentrylink.com>Greetings,I would like a full refund for this service.  Your site claims
you use public records.  As well, your report said I have no criminal
history.  Please see the attached Court Docket proving otherwise.  This
information is not expunged and is still available (for free I may add)
on the County’s Prothonotary  website, where I obtained the attached
PDF.    Thank you,    [redacted]    Transaction ID:    [redacted]Sent from [redacted] Mail----------------------------------------------------------------------------...⇄ Forwarded Message --------
Subject:     SentryLink
Date:     Thu, 20 Aug 2015 13:36:21 -0400
From:     [redacted] <[redacted]@sentrylink.com>
Reply-To:     [redacted]@sentrylink.com
Organization:     SentryLink Customer Service
To:     [redacted].com
Dear [redacted],
Please contact our customer service department Monday through Friday 9am until 6pm EST. Toll Free ###-###-####.
Sincerely,
Maria H[redacted]
SentryLink, LLC
Customer Service Dept.
###-###-#### Office
###-###-#### Fax
www.sentrylink.com--------------------------------------------------------------...⇄ attached a copy of
the records he believed we were missing in our report. (please see attachment) Our report stands
correct. The Court of Common Pleas sends records date back to 2000.
Since each state is different as to how far back the records go and
which states/counties are covered, we ask customers to check
coverage on the search page, and the User Agreement before
purchasing. A full
description of our database can be found in the "COVERAGE" section of our site, at [redacted] You do not need an account to view that information.
Please contact me if you have any further questions or need further assistance.
Sincerely,
Michelle P[redacted]
SentryLink, LLC
Customer Service Managerwww.sentrylink.com
###-###-#### Office
###-###-#### Fax

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: You shouldn't be making claims that you can find out all kinds of information on an individual when you now admit you can't. This should be in bold lettering as soon as accessing the website if this is the case.I not only had the proper name and birthdate, I also included the SSN. Charging me the $19.95 for nothing is ridiculous. Regards,
[redacted]

Jan
15,
Please
forward to [redacted]:
I am sorry that you
were disappointed in the results of your
criminal searchIn our experience, most problems are caused by searches for
records that fall outside of our stated coverage. We do not cover
arrests, only convictions, and the federal court system is not covered.
States often restrict online records by date, seriousness of the crime, or
whether time was servedJuvenile records are sealed. We ask customers
to check coverage on the search page, and the User Agreement. A full
description of our database can be found in the "Coverage" section of
our site, at http://www.sentrylink.com/web/ourData.jsp
In rare cases, there can be other difficulties in obtaining a
criminal record. Some possible problems include:
- Name entered was spelled incorrectly
- Most states will not include traffic offenses in a criminal
database
- The record was expunged or sealed
- The offense was under a different name or date of birth
- The jurisdiction made an error in recording the name or date or
birth
- The county did not pass the records up to the state level, as
they should (to minimize this we try to get county records as well as state
whenever possible)
I am sorry that we were unable to fulfill your requestIf you
have any proof of a criminal record that didn't show up in our system, and
would like a refund, please send ANY and ALL COURT DOCUMENTS pertaining to
those records to SentryLink, also include the report processed through
SentryLink
Fax or e-mail the requested information to: (Criminal Report No
Records Found) ###-###-#### (Fax) or [redacted]@sentrylink.com (E-mail)
You will be contacted by SentryLink's disclosure department via e-mail once
your case is properly researchedThis usually takes about daysWe will
investigate the findings and if there is a glitch on our end we will fix the
problem, and process a full refund
Sincerely,
Michelle P[redacted]
Customer Service Manager
SentryLink, LLC
www.sentrylink.com
Refund
Policy
For
criminal checks and other instant search products:
For criminal checks or social security traces the result "No records found" is
considered a successful result and no refund will apply -- in providing the
report, we are certifying that this person has no criminal records in our
database (for criminal reports), or cautioning at the lack of SSN records (for
SSN traces)For property reports, if no records are found, you will not be
charged
We will not refund fees for cases in which the user enters incorrect
information, nor is SentryLink obligated to rerun a report with corrected
information
Because our data comes from public records, we cannot guarantee that
information will be complete or fully up-to-dateWe urge our customers to
review the Coverage section of our site for details on exactly what we cover
and how often jurisdictions update their recordsCriminal records in
particular may have anomalies for any of the following reasons:
The person was not convicted -- arrest
records alone do not generate a criminal record.The record was expunged or sealed
The offense was under a different name
or date of birth
The jurisdiction made an error in
recording the name or date or birth
It is also
possible to get criminal records that are not the same person that you were
searching for, particularly with common namesThe computer does not filter
results based on race or sexBecause social security numbers are present in
only 18% of criminal records, we do not require it to matchIdentity
verification is a complex area that is not covered by a search of this nature
This is a general problem and not specific to SentryLinkWe provide as much
defendant information as possible in order to help you decide if that particular
record is relevant or not
For these
reasons and the fact that we pay for every search submitted, we cannot
guarantee full satisfaction for our instant search products

June 9, 2014Hello [redacted],[redacted] entered and requested the following search:Report dated: 3/31/14 June 9, 2014First name = [redacted] Last name = [redacted]Alternate last name (maiden) = [redacted] Date of birth = 06/16/1972 SSN = [redacted] Jurisdiction =...

ALLBefore purchasing we show the following (sample):National Criminal Records ReportName               Birth Date            SSNJohn Doe          01/01/1970         123456789Please double-check the information above, as we cannot issue refunds due to user error! Need to change these values? Click here.Results will appear on screen approximately 60 seconds after you have submitted your search, and a copy will also be e-mailed to you.As resellers, we pay for every search submitted, therefore we do not give refunds for user error.However, we can offer you a $10 refund for a corrected search. If you are interested in this option, please run your new search and then send us the transaction id (XID) from your e-mail receipt and we will give you the $10 refund.Refund PolicyFor criminal checks and other instant search products:If we are unable to generate the requested report, we will give a 100% refund. For criminal checks or social security traces the result “No records found” is considered a successful result and the refund will not apply.We will not refund fees for cases in which the user enters incorrect information, nor is SentryLink obligated to rerun a report with corrected information.Because our data comes from public records, we cannot guarantee that information will be complete or fully up-to-date. We urge our customers to review the Our Data section of our site for details on exactly what we cover and how often jurisdictions update their records. Criminal records in particular may have anomalies for any of the following reasons:•The person was not convicted -- arrest records alone donot generate a criminal record.•The record was expunged or sealed•The offense was under a different name or date of birth•The jurisdiction made an error in recording the name or date or birthIt is also possible to get criminal records that are not the same person that you were searching for, particularly with common names. The computer does not filter results based on race or sex. Because social security numbers are present in only 18% of criminal records, we do not require it to match. Identity verification is a complex area that is not covered by a search of this nature.This is a general problem and not specific to SentryLink. We provide as much defendant information as possible in order to help you decide if that particular record is relevant or not.For these reasons and the fact that we pay for every search submitted, we cannot guarantee full satisfaction for our instant search products.