Sephora

Initial Business Response /* (1000, 5, 2016/01/18) */
Dear [redacted],
We have reviewed your Revdex.com complaint and sincerely apologize for the difficulty you have experienced locating the lost gift card.
Client Services has forwarded the purchase information available to our Loss...

Prevention team for further assistance.
Once the Gift Card number has been located we will be able to transfer the Gift Card balance to a new gift card for you.
Thank you for your patience,
Sephora Client Services
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response will resolve the issue as long as I am credited with the full amount of $15. If the store representative or corporate representative at Sephora had cancelled the card immediately when I had gone to the store less than an hour after the card was stolen, the $15 Sephora charge to my account would have been voided. There I would like to make sure that I am credited the full amount.
Final Business Response /* (4000, 9, 2016/01/25) */
Dear [redacted],
Thank you for your patience.
We regret that we were unable to locate the gift card information as we did not have enough information.
We have placed the amount of $15 as an online store credit on your Sephora account. This store credit never expires and will automatically apply towards your next online order.
Additionally, we have added 500 points to your Beauty Bank as an apology for your recent Sephora experience.
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients.
Best,
Sephora Client Services
Final Consumer Response /* (4200, 11, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please note that I do not have an online account, therefore how will I receive credit. If possible I would prefer an in store gift card.

Initial Business Response /* (1000, 15, 2015/09/09) */
Our solutions department reviewed and reactivated the account on 11/20/2014. The client has been able to place successful orders with us since the account was reactivated.

Initial Business Response /* (1000, 5, 2016/01/07) */
Dear [redacted],
We have reviewed your Revdex.com complaint and apologize that your order was unable to be shipped.
It appears that we were unable to verify payment information for this purchase. The billing address on your order must match...

with the information your financial institution has.
The pending authorizations from this order may take up to one billing cycle for the funds to be released back into your account. You will not be charged for these attempts.
We recommend that you contact your financial institution for more information regarding the processing time for temporary authorizations.
We invite you to attempt to place the order once more with the correct billing information or contact us toll-free at 1-877-737-4672 (1-877-SEPHORA) Monday through Friday, 6 AM to 9 PM PST and Saturday and Sunday, 8 AM to 5 PM PST so that we can assist you further.
We regret that we are not able to modify your original order to reflect the correct information. We apologize for any inconvenience this may have caused and we appreciate your patience.
Regards,
Sephora Client Services

Initial Business Response /* (1000, 5, 2014/06/25) */
The orders you have attempted to return with Sephora.com, originally purchased between 2008 and 2010, are aged and we are therefore unable to locate them in our online database. For this reason, a return with Sephora.com is not possible....


Your orders were returned to you and were delivered to your address on 6/24/2014. The UPS Tracking number for this package is 1Z849EWXXXXXXXXXXX. Please visit any Sephora store for assistance with your return.
Regards,
Sephora Client Services
Initial Consumer Rebuttal /* (3000, 7, 2014/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sephora does does not take responsibility for their poor customer service or acknowledge that they use a third party who are not familiar with their policies. Sephora clearly will not honor their own policy and has resorted to defaming a long-standing customer over a $100 return of unused items that had receipts. I look forward to returning everything I have purchased from your store and taking my business elsewhere.
If I knew your company was devoid of business ethics to the point that they don't honor their own policies I would never have purchased anything from you.

I wrote this heart felt email to [redacted], Client Service Manager at Sephora.
Hi [redacted], I felt compelled to write to you because I am a loyal Sephora event that excludes all other registered Sephora customers. I feel like there is financial discrimination for this tier level program against your loyal long-time customers. It discriminates against customers like myself who have shopped at Sephora stores for a customer and I feel like I unfortunately suffered poor customer service and discrimination. I want to get straight to the point and discuss the VIB and VIB Rouge 20% off Shopping long time as often as finances permit me to do so. Once upon a time I had more than enough disposable i[redacted] to shop at certain stores and purchase certain products regularly. Regular priced items seemed quite affordable at that time. I managed to obtain a VIB status at Sephora and I felt quite happy about it at the time because it made me feel more important and more valued as a customer. After my unfortunate job loss I struggling for sometime to make ends meet and I lost my VIB member privileges due to this .
 
As a result of losing my  VIB member privileges, I was not invited to the Shopping event. I found out a few days ago from Sephora's customer service team upon inquiring about the 20% off Shopping event last week. I was told that the event invite is for VIB and VIB Rouge members and I didn't qualify for the 20% off shopping event. I was truly shocked and disappointed, mainly because I saved up for an item that was quite pricey and was truly looking forward to being apart of the shopping event again this year.
 
Going forward, please have Sephora be more considerate of all of their  customers of different socio-economic levels who are loyal Sephora shoppers, I would and I'm sure others would also greatly appreciate this. 
 I hope this can be resolved
I received a reply from the (The Beauty Concierge Team) Not from [redacted]. herself who I originally wrote my letter to and this is what (The Beauty Concierge Team) had to say.
Thank you for contacting Sephora[redacted] regarding our Rouge & VIB 20% Off Shopping Event.
We appreciate the feedback that you have provided regarding our holiday promotions. With every holiday season, our focus is offering the most exciting selection and best shopping environment for all of our clients. This exclusive event is to celebrate our VIB Rouge and VIB clients as it has been in past holiday seasons.
Your information will be forwarded to the appropriate department within our organization and they will do their best to incorporate your feedback in our future endeavors.
We will be having more exciting upcoming holiday promotions that will be available to all Beauty Insiders. Stay tuned to your email for more details!
We thank you for being a loyal Beauty Insider.
Regards,
The Beauty Concierge Team
#1.Not impressed with the half [redacted] apology #2.I thought I did contact the appropriate department within the organization? #3.I honestly highly doubt they will do their best to incorporate my feedback in any (future) endeavors #4.I hope to soon start a petition on this matter to seek justice and equality for all Sephora customers who deserve to be celebrated for every holiday season.

Initial Business Response /* (1000, 5, 2014/11/25) */
Dear [redacted],
Sephora is dedicated to providing an exciting and reliable shopping experience. Our website is incredibly robust and designed to withstand a tremendous amount of volume. What caused the recent disruption was a high level...

of bulk buys and automated accounts for reselling purposes from North America and multiple countries outside the US.
The reality is that in taking steps to restore website functionality, some of our loyal North American and international clients got blocked.
We understand how frustrating it is and are deeply sorry for the disruption to your shopping experience.
We have reactivated your account, [redacted]@vip.qq.com.
Regards,
Sephora.com Client Services
Initial Consumer Rebuttal /* (3000, 7, 2014/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not the account I have been talking about. [redacted]@163.com is the one. [redacted]@vip.qq.com has never been blocked. What are you talking about?!
Final Business Response /* (4000, 9, 2014/12/03) */
The account was reactivated and we apologize for the inconvenience. Please send us your primary email account info to [redacted]@sephora.com.
Regards,
Sephora Client Service

Initial Business Response /* (1000, 5, 2015/11/17) */
Dear [redacted],
We have reviewed your Revdex.com complaint and sincerely apologize you have experienced difficulty with OnTrac.
We regret that our systems to do not allow us to guarantee delivery through UPS or OnTrac, however we are happy...

to present an alternative solution.
Sephora offers shipping through USPS - orders shipped with the Postal Service and will arrive within 3 to 6 business days from the day they are placed. This includes a processing period of 1-2 business days. As a Rouge client, your orders ship free and selecting USPS will not incur additional shipping charges. Please keep in mind however that when shipping through USPS, we are unable to reroute an order once it has shipped.
If you would not like to use USPS as your preferred shipping method and your order ships with OnTrac, our agents are always happy to contact OnTrac to request that a signature be required for delivery. Please keep in mind however that this is a request and will be at the driver's discretion.
We understand this situation has been frustrating and have added 500 points to your Beauty Bank for the inconvenience. We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients.
Best,
Sephora Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason why I cannot accept this offer is because with the replacement package I did call back in to Sephora to express my concerns regarding using Ontrac to deliver the package again. Your representative then contacted them and they were able to offer as you suggested a signature required for delivery. I agreed to this. My package pee your website was supposed to be out for delivery on 11/17/15 instead it was out for delivery on 11/16/15 at 7:22 am. At approximately 6:30 pm I called Ontrac to see if was typical for packages to be out for delivery for 12+ hours. They said no and that the package was "probably back at the warehouse" as they do not have drivers in shift that long. I asked why it does not say back at the warehouse online and they stated that someome has not gotten around to scanning the package back in. I was not satisfied with this answer so I immediately called Sephora. They stated that because of the hour and drivers no longer being on the clock there was nothing I could do and "to give it 24 hours"??? Thus was approximately at 6:45ish pm. I then check the on Trac website again around 8:00 to see if they had undated any info to see that they have delivered my package at 6:50 at the "FRONT DOOR" but wait I though my package was upgraded to signature required. When I called my mother to check to see if the package had arrived because I had to delivered it to her house since they failed to deliver the original package to my home. She said no as she just came in from work and they was no package. I asked her to send my nephew out side to check again. He went out side where coincidentally the drive had just pulled up. The driven then proceeds to hand my nephew the package and drives off. No signature no nothing. No even checking thag he truly lives there. So how is this option feasible Sephora when according onTrac they delivered an hour earlier to the "front door" per their website with no signature. I believe this is completely unacceptable for me be oj ng a VIB Rouge member. For me being someone that has shopped with your company at 7 times both in store and online with the last 90 days.
Final Business Response /* (4000, 9, 2015/11/24) */
Dear [redacted],
We are very sorry to hear about your recent experience with OnTrac.
Unfortunately, our agents can only request that a signature be required. The actual delivery methods are at the discretion of the driver.
We are happy to forward your feedback to OnTrac for you. However, we are unable to change their policies. If you wish to pursue the matter in regards to how the package was delivered, we recommend reaching out to Ontrac directly.
Again, we are truly sorry that your recent shopping experience with Sephora was less than ideal and we hope that we will be able to better assist you going forward.
Best wishes,
Sephora Client Services

Initial Business Response /* (1000, 5, 2015/11/20) */
Dear [redacted],
We sincerely apologize that there have been delays with processing your returns.
We have reviewed your Revdex.com complaint and would like to research the matter further.
At this time, we do not have an existing account...

with the email address provided.
Please provide your registered email address and/or Beauty Insider card number to [redacted]@sephora.com so that we may further research your returns.
Best regards,
Sephora Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm unable to call in and have called previously many times on this. I'm medically recovering from medical issues at this tie,chit would like to have this handled please. I was last told the $75 gift card would be mailed to me but I still don't have it
I'm not registered nor have I ever been for the beauty insider or and club like that. Here is the original purchase details though for you
Please mail my gift card to me as promised for all this trouble
CHKCARDSEPHORA.COM 877-SEPHORA CA
05/26/2015
$236.90
Final Business Response /* (4000, 9, 2015/11/24) */
Dear [redacted],
We would like to research the matter further. We regret that with the information provided we were unable to locate your purchase.
If the items were ordered online, please provide your order number. If the items were purchased in store, please provide the receipt information.
If you would like to submit photos of your receipt, we invite you to send them to [redacted]@sephora.com.
We hope to resolve this return for you soon!
Best,
Sephora Client Services
Final Consumer Response /* (4200, 11, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your corporate office was to have this issued already. They advised they located my informtion. I returned everything to you eighth receipt via mail and I have now credit still for these returned items. I provided the credit card transaction receipt from purchase
Please have this handled
Thank you

Initial Business Response /* (1000, 5, 2015/11/01) */
We have received your Revdex.com complaint and sincerely apologize for any confusion or embarrassment that may have occurred during your recent store visit. We reviewed your account and were able to see that on 10/27/2015 at the Evergreen Walk...

location you were able to return 5 NARS Lipsticks. On this day you also purchased 5 NARS lipsticks in different shades. It appears that the store was able to successful make the exchange by issuing a refund for the unwanted items so that a purchase could then be made.
When making a return or exchange in a Sephora store location if you do not have a receipt or gift receipt to present as proof of purchase, the store will need to verify the purchase. This can be done by presenting the credit card that was used, or by looking up the purchases in your Beauty Insider account. For approved returns without a receipt or where we cannot otherwise verify your purchase, we offer store credit in the form of a Sephora merchandise credit. Please keep in mind that all returns and exchanges made in store locations are at the store's discretion.
http://www.sephora.com/customerService/customerServiceTemplate.jsp?mediaId=XXXXX...⇄ /> Returns without a receipt or that cannot otherwise be verified, will require a valid government issued photo ID that will be swiped, scanned or manually recorded at the time of the return. Information from your ID will be retained in a third party database (The Retail Equation aka [redacted]) of customer return activity that Sephora uses to authorize returns and prevent fraud. Once again our deepest apologies if anything involved in this process made you feel uncomfortable.
For questions regarding store return decisions, please contact [redacted] (The Retail Equation) Customer Service at X-XXX-XXX-XXXX, Monday through Friday, 8am-5pm PST, send them an e-mail to [redacted]@theretailequation.com or a letter to the mailing address listed below.
[redacted]
PO Box XXXXX
[redacted]
XXXXX
[redacted] (The Retail Equation) will be able to provide you with your Return Activity Report (RAR). Once you receive this report there is a process to dispute the accuracy or completeness of any information contained in the RAR report.
On 10/28/2015 we added 250 points (the equivalent of spending $250 with us) to your Beauty Bank for any inconvenience experienced. These points never expire and can be redeemed for deluxe samples.
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients.
Initial Consumer Rebuttal /* (3000, 8, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It does not seem that this business values there customers whatsoever I'm aware of the policy and have reviewed it in detail. I was even told by one of your customer service reps that the information given to me was incorrect. I am not happy with this resolution as I mentioned I have never had a situation present itself as embarrassing as the way I was treated at this store. I feel the way I was treated was degrading and as I mentioned before this was my first exchange there was no reason for this treatment. As I mentioned before the only way I would ever shop at this store again is if they gave me a merchandise credit for the inconvenience I don't think the beauty points are sufficient and it is insulting how little this company cares. That they would let there employees lie and embarrass actual customers.
Final Consumer Response /* (3000, 14, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This resolution is absolutely insulting they literally gave me a $10.00 service that I do not need. I will be taking my business elsewhere as clearly they don't care to keep it at this establishment. Its a shame that you would allow such customer service to occur and insult your clients with pitiful resolutions for suck a large company. I will be shopping elsewhere no reason to go to a store where you don't value your clients.
Final Business Response /* (4000, 16, 2015/11/17) */
Dear [redacted],
We sincerely apologize for any miscommunication regarding this Revdex.com complaint. We never mean to offend and had hoped to find a feasible middle ground by offering you our Flash 2-Day Shipping subscription and 3 credits to upgrade this service to 1-Day Flash Shipping.
We respect your decision to shop with other retailers. Should you choose to shop with Sephora again, our Cast Members will be happy to assist you in store and our Beauty Advisors are available for any beauty questions you may have by phone or email.
The complimentary Flash shipping subscription will remain active on your account until 11/11/2016. The store credit of $17.85 will also remain available to you as it never expires.
Our hope is that you will once again choose Sephora for your beauty purchases and will be able to take advantage of these offers.
Regards,
Sephora Client Services

Being a VIB Rouge member, I was excited to shop the latest 15% off sale. On 4/8/16 I placed an online order. I ordered 4 items totalling $122.86. On 4/8/16, I received an order confirmation email, saying my order will be shipped within 1-2 business days. As the sale went on, I purchased a couple more things in store, but felt good that I bought what I wanted to, and it would be arriving shortly. By 4/14/16, I had not gotten a shipping confirmation. I looked up my order online, and to my dismay, it said UNSUCCESSFUL AUTHORIZATION. I began the long process of trying to contact customer service. I received NO communication from Sephora about my order. (Yes, I checked my spam folder) I finally received a reply to my email 3 days later which said I should contact their phone number. I sat on hold on their phoneline, much longer than any human can withstand. They gave me multiple excuses to why my order was just ignored. One excuse was hat my addresses didn't match. On my confirmation, the addresses matched exactly. They said it was the financial institutions fault, not theirs. This is WRONG. Whenever there is a problem with a payment, any other online retailer would immediately say the credit card was declined. I would have a chance to correct any mistakes. THEY WOULD NOT CONFIRM MY ORDER. Sephora made NO EFFORT TO CONTACT ME. Another excuse was the items were sold out, so they cancelled it. THAT IS NOT A REASON TO JUST IGNORE MY ORDER, TAKE MY MONEY, AND NOT CONTACT ME ABOUT A PROBLEM. I also have not received any communcation that a refund transaction. Any other business that gets away with taking your order, your money, and basically disappearing is considered theft in my opinion. Not to mention, by the time I figured out my order was ignored, the sale was over, and 3 of the 4 items in my order were sold out. So far, replies about my order status have just been full of excuses, and not taking the blame for this error. I'm incredibly disappointed Sephora made no effort to contact me, like a trustworthy business would.

Initial Business Response /* (1000, 5, 2015/12/07) */
Dear [redacted],
We have reviewed your Revdex.com Complaint are very sorry to hear the package may have gone missing.

At this time, we have confirmation from OnTrac stating that their driver was at the correct location at the time the...

delivery was made. We understand that you have spoken with the OnTrac driver, however please keep in mind that the confirmation OnTrac uses is an electronic tracker and not voice confirmation.
Again, we are sorry you have not received your package, however as we have confirmation from OnTrac that the package was delivered, we suggest reaching out to your Financial Institution for further assistance.
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients.
Best,
Sephora Client Services

Initial Business Response /* (1000, 5, 2015/01/07) */
This client was emailed with a detailed recount of the two orders to which she refers. Both orders were refunded correctly in December and the client subsequently used the store credits she was issued on an order placed on 12/30/14. The...

client was also given a store credit for 16.95. A voicemail was left for her prior to sending the email.
Initial Consumer Rebuttal /* (2000, 8, 2015/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because:  well first of all the fact that your solution to this problem is to tell me to dispute it with my credit card I've never experienced such poor customer service I am literally shocked at the way you are behaving with this situation you sent an email to me earlier today telling me that you were unable  to file a claim with the post office but I've spoken with the post office twice both times they confirm that the shipper should file the claim and that they would only discuss very basic information with me the receiver I basically would confirm that I didn't receive the package which I've already confirmed with the post office and they tell me they've received no information from you and they also went on  to tell me that when and if the claim is paid all monies would go to you not me so please explain to me why you haven't filed a claim why you haven't given the post office the information they need as I said before the post office has repeated this information twice to me now two different people to different times so when they claim is paid and you get your money and you still try to keep mine how do you justify that?Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/12/23) */
Dear [redacted],
We have reviewed your Revdex.com complaint and sincerely apologize for your experience.
We have reached out to the store for more information in regards to your complaint and it appears that they have already been in...

communication with you. At this time, the store is sending you a gift card as well as a goodie bag as an apology.
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients.
Best regards,
Sephora Client Services
Initial Consumer Rebuttal /* (2000, 9, 2015/12/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2014/10/30) */
We are genuinely sorry to hear about [redacted]'s experience in both receiving a package without her mascara and also for her not receiving a prompt refund.
On October 9, 2014, we refunded [redacted] for the full amount of her order....

$44.27 was refunded to the credit card used on her order. We also added 500 points to her Beauty Insider Beauty Bank, equivalent to spending $500 on merchandise either in-store or online.
We acknowledge that the situation was not ideal and we hope that [redacted] will shop with us again to give us the opportunity to show her the kind of experience we strive to offer all of our valued clients.
Regards,
Sephora Client Service

I ordered an item that was supposed to come with 30 + 5 bonus. It came with 4 bonus items of an entirely different product (which wasn't what was advertised). I emailed them asking them to send 5 of the proper item. I received an email back telling me to call to speak with an agent. I called, and the woman in the call center told me that I'd already spoken with someone (which I hadn't) and that I had to go buy a box to send back the incomplete item that they'd mailed me, and after they received it, they would send me again the one I'd already paid for (which ultimately would be weeks after I paid for it). When I asked her to send me a box since I didn't have one, she hung up on me. I've never been treated so rudely, and I can't believe that they think it's okay to charge me for something I did not receive. Taking money from someone without providing them the product you promised is called stealing in most places...

Initial Business Response /* (1000, 5, 2015/12/29) */
Dear [redacted],
We have reviewed your Revdex.com complaint and sincerely apologize for your recent Sephora experience.
We have refunded your Mastercard in the amount of $142.58 for the order that never arrived. Please allow 1-7 business...

days for this amount to appear on your billing statement.
The additional $20 that was applied has been refunded to your online account in the form of store credit. This store credit never expires and will be applied automatically to your next online order.
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients.
Regards,
Sephora Client Services
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the response because they met my request.

Initial Business Response /* (1000, 5, 2015/05/05) */
This client was emailed directly, the email has been copied below:
Dear [redacted],
We received your complaint from the Revdex.com and appreciate that you have brought your concerns to our attention so that we may assist...

you further.
Per your account information, your order #XXXXXXXXXX was placed on 2/16/2015 and a return from this order was subsequently received back to Sephora on 3/2/2015. Upon inspection of your returned item (The Sephora Collection Great Cleanse - Item # XXXXXXX) however, it was discovered that of the 12 items included in the set, only 11 were returned. Raising further concern, it appears of the 11 pieces returned to Sephora, the product inside had been replaced with something other than our product.
Your account history shows that this is the second occurrence of this type of issue. And as the set you returned to Sephora was incomplete and the items in the set were falsely replaced with an unknown product, we are unable to provide you a refund as requested. We know this information may be frustrating and we thank you for your understanding.
If we can assist you further, please contact us again by replying to this email or via phone at 1-877-SEPHORA (X-XXX-XXX-XXXX).
Regards,
Sephora Client Services

I ordered merchandise through Sephora[redacted] and my package didn't arrive! When I called to follow up they just told me that my package was lost. I needed the stuff I ordered for an upcoming vacation and all they did was offer a refund that will then take an additional week to post! Totally unacceptable!

Initial Business Response /* (1000, 8, 2014/12/30) */
Per the information above we are unable to locate the client's account information. The email address provided appears to be in use by a different client. "[redacted]" is not in our client database. The Phone number provided locates a...

similar account but neither the first name nor physical addresses match - the email address located from a search of the phone number also belongs to a different account.
In order assist further, we request the complete account information below:
Email Address associated with Sephora.com -
Beauty Insider Number -
Valid Phone Number -
Please provide the updated information at your convenience and will continue to assist to the best of our ability.
As it pertains to the complaint at hand, applicable sections of our retail return policy are below:
- Items returned without a receipt are exchanged at the current selling price and local tax rate.
- For approved returns without a receipt we offer an in store exchange for merchandise only.
- All returns are subject to validation and approval by Sephora. Sephora reserves the right to limit or refuse a refund.
Regards,
Sephora Client Services
Initial Consumer Rebuttal /* (3000, 15, 2015/02/11) */
This case should not have been closed as it was not resolved. The fact sephora can't find my information isn't my problem. I am not nor do I wish to be in their system. I do not and will not open a "beauty insider" They should have my information based on my name with an ID which is how they tired to do the return. Then denied it. I do not have a email or a phone number linked to any "account" at sephora. just the ID used for the return, there for I would not be in a "member" system
Final Business Response /* (4000, 17, 2015/02/12) */
This client was previously informed that we require more information to assist them as the information provided in this complaint does not match. The phone number this complaint contains is associated to an entirely different account and the name on this account is not listed in our systems at all. The client was emailed at the email address provided here and given the return policy as well as the information that this policy is on display at each store as well as on the back of our receipts. The client requested a gift card and reimbursement for gas. They were advised that we are unable to provide either.