Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below At weeks I was given various options by my genetic counselor regarding testingAll prices were given to me and my husbandThey recommended Maternitysince it was more accurate, non-invasive and assured us it would not cost more than $Obviously we opted for the Maternity based on price and accuracyA few weeks later, I received the bill which showed the test cost $My insurance only paid $and Sequenom billed us $I called them and said according to our counselor it would not cost more than $They even showed us a paper stating it will not cost more than$whether you are insured or notThe girl at Sequenom customer care stated with coinsurance and so on, we have to pay the differenceI said that was not what I was told or shownShe was not helpful nor did she seem to be interestedI did tell her I will pay the $I was quoted because we did not budget for more than that and could not afford more with our baby comingShe was absolutely not interested in hearing me which made me angryHer response was “That’s ok, it will go into collections and I’m putting a note in your file of this conversation”It is nice how they send a letter with the bill saying ‘please call with any billing questions and concerns and we’ll be happy to help’! All I received was disinterest and a threat I feel like I was very much misled regarding this serviceIf I did not have insurance, they would bill me $and it would be doneBecause I have insurance, they billed the insurance company almost $3000, causing “my share” to well exceed the $I would not have used this service if they were clear with their advertising, sales pitch and costsVery misleading I sincerely do think that as a company or there counselors should NOT be misleading patients by saying it will not be more than $I received another statement a couple of days ago that just says it is going to an outside agency for collection Thanks, [redacted] @gmail.com 717-585-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below At weeks I was given various options by my genetic counselor regarding testingAll prices were given to me and my husbandThey recommended Maternitysince it was more accurate, non-invasive and assured us it would not cost more than $Obviously we opted for the Maternity based on price and accuracyA few weeks later, I received the bill which showed the test cost $My insurance only paid $and Sequenom billed us $I called them and said according to our counselor it would not cost more than $They even showed us a paper stating it will not cost more than$whether you are insured or notThe girl at Sequenom customer care stated with coinsurance and so on, we have to pay the differenceI said that was not what I was told or shownShe was not helpful nor did she seem to be interestedI did tell her I will pay the $I was quoted because we did not budget for more than that and could not afford more with our baby comingShe was absolutely not interested in hearing me which made me angryHer response was “That’s ok, it will go into collections and I’m putting a note in your file of this conversation”It is nice how they send a letter with the bill saying ‘please call with any billing questions and concerns and we’ll be happy to help’! All I received was disinterest and a threat I feel like I was very much misled regarding this serviceIf I did not have insurance, they would bill me $and it would be doneBecause I have insurance, they billed the insurance company almost $3000, causing “my share” to well exceed the $I would not have used this service if they were clear with their advertising, sales pitch and costsVery misleading I sincerely do think that as a company or there counselors should NOT be misleading patients by saying it will not be more than $I received another statement a couple of days ago that just says it is going to an outside agency for collection Thanks, [redacted] @gmail.com 717-585-