Serena Construction

[redacted] Please See Attached Documents [redacted] [redacted] ATTORNEY GENERAL OF WASHINGTON: [redacted] File #: [redacted] @theRevdex.com.org complaint # [redacted] We have work diligently with our buyer Mr [redacted] per our limited warranty since we sold the house to him in January 2014, which is attach below We have communicated with him all year and taken care of repairs he has requested, but one repair we did not agreed upon was to replace his all bathroom fixtures, and he wanted us to replace of no fault of the manufacturing defect Since then he has became accusatory, unprofessional and not constructive, we were unable to determine what he was asking for, constantly texting over a dozen times a day, basically he wanted us to pay him cash for all the bath plumbing fixtures which he wanted to upgrade since he bought the home Then in April after the one year warranty period had come to completion he hired a home inspector, and told us to take care of his defect we again agreed right away through email, but he was not agreeable to his own inspection and was upset that his inspector did not ask us to change all the bathroom fixtures except for powder bathAlso even though the repair or corrections on some of these items are not covered in our limited warranty, we are still willing to consider the inspector correction to keep our buyer happy, but he has continuously refused and have ask for cash for bathroom fixtures upgraded replacementWe request the buyer to communicate respectfully and professional manner so we can understand what he is asking for For our legal protection all the communications in future needs to be through email, so we both have a recordAlso the access to the property has been very difficult, per our warranty we need to have access in hours notice for working hours of 7am-3pm With regards.Irfan P [redacted] DOCUMENT DELIVERY NOTICE Please click on the attachment(s) above to access your documents Good afternoon [redacted] , Attached is a copy of the home warranty for this lot NOTICE: The information contained in this message is proprietary and/or confidential and may be privilegedIf you are not the intended recipient of this communication, you are hereby notified to: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately

Complaint: [redacted] I am rejecting this response because:Sincerely, structural warranty for is years and he came 2tims for repairs this water leaking but he didn't even inspection any where just try to seal itWhich didn't workAlso water is leaking when is raining he never came when is raining in fact last email he is telling me that I have to wait until it's dry that's why he is in dark and saying he never see the leak Also when did inspection last time with evergreen inspection company it was no raining that day Right now keep raining and a lots of moisture in crawl space because of water leak soon I'm gonna have mold problem in the houseAnd he came only one time him self second time it was someone elseWe keep everything clean and maintain as we have to It's just poor work done by builderHe needs to come here and see when raining not dry Thanx [redacted]

water table change is not covered in structural warranty and it's not a structural failure, it's due to reason of non maintenance and topography changesNot in control of builder we did try to do courtesy work, but the home owner kept asking for planter to be pour with concrete ,which is not a fix

Complaint: ***I am rejecting this response because: seller is lieing just like all the times I never tells him to do anything in planter box beside ask him to cheak it out at planter box the water might be going in from here I just gave him my opinion you should inspect here at planer box that's all It doesn't mean seller have to do anything here I gave him advice because he doesn't want to find out where is the water is going from I have to email screen shot please take a look how much respect I have given him and how to respond to us If he have any proof that's I have gave him order or I have push him to do something at planter box I like to see that in proof .
Sincerely,*** ***

Dear Sir/ Madam,
Date 04-22- 2014
CASE ID #[redacted].
There has been a complaint File against Serena Construction LLC by one of our
Customer [redacted] for not repairing leakage in his crawl space.
The house was sold in January of 2014 with one year limited warranty, at the walk thru it...

had no water intrusion at the crawl space, then the homeowner hired a inspection company by the name of Evergreen Building inspection in April 2015, and it stated there is no water intrusion in the basement the report is attach.
The water has showed up in fall 2016, which is due to changes of topography and or non maintenance of pores concrete driveway and the back yard, [redacted] has been asking me to pour concrete in planter boxes on front of his driveway, have tried to explain him this is a under ground water table issue which he is not understanding and insists for me to concrete the planter box. The water intrusion is from rock pockets in foundation walls which are very common and their remedy is to patch the rock pocket with hydraulic cement from inside of crawl space in dry weather, that is the remedy for patching the water intrusion and it is written in all our warranties which is attach too.
Crawl space is very well vented, it has a clean visquuen we have not seen any standing water we have visited it twice, also had a professional water intrusion company look at it they had advise same remedy, and we have patch the walls, his one year limited warranty has expire in 2015, home owner is needing to fix any topographical changes, maintain the poures concrete driveway and the back yard so water intrusion stops.
Thanks,
Tahira P[redacted]
Managing Directer
Serena Construction LLC.

[redacted] Please See Attached Documents [redacted]
 
 
 
[redacted]
ATTORNEY GENERAL OF
WASHINGTON:   [redacted]
File #:   [redacted]
[redacted]@theRevdex.com.org
complaint #[redacted].
 
 
 
We have work diligently with our buyer...

Mr. [redacted] per our limited warranty since we sold the house to him in January 2014, which is attach below.
 
We have communicated with him all year and taken care of repairs he has requested, but one repair we did not agreed upon was to replace his all bathroom fixtures, and he wanted us to replace of no fault of the manufacturing defect. 
 
Since then he has became accusatory, unprofessional and not constructive, we were unable to determine what he was asking for, constantly texting over a dozen times a day, basically he wanted us to pay him cash for all the bath plumbing fixtures which he wanted to upgrade since he bought the home. 
Then in April after the one year warranty period had come to completion he hired a home inspector, and told us to take care of his defect we again agreed right away through email, but he was not agreeable to his own inspection and was upset that his inspector did not ask us to change all the bathroom fixtures except for powder bath. Also even though the repair or corrections on some of these items are not covered in our limited warranty, we are still willing to consider the inspector correction to keep our buyer happy, but he has continuously refused and have ask for cash for bathroom fixtures upgraded replacement. We request the buyer to communicate respectfully and professional manner so we can understand what he is asking for.
 
For our legal protection all the communications in future needs to be through email, so we both have a record. Also the access to the property has been very difficult, per our warranty we need to have access in 24 hours notice for working hours of 7am-3pm.
With regards.Irfan P[redacted]
 
 
 
 
 
DOCUMENT DELIVERY NOTICE
Please click on the attachment(s) above to access your documents.
Good afternoon [redacted],
 
Attached is a copy of the home warranty for this lot.
 
NOTICE: The information contained in this message is proprietary and/or confidential and may be privileged. If you are not the intended recipient of this communication, you are hereby notified to: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately.

Complaint: [redacted]I am rejecting this response because:Sincerely,  structural warranty for is 6 years and he came 2tims for repairs this water leaking but he didn't even inspection any where just try to seal it. Which didn't work. Also water is leaking when is raining he never came when is raining in fact last email he is telling me that I have to wait until it's dry that's why he is in dark and saying he never see the leak . Also when did inspection last time with evergreen inspection company it was no raining that day . Right now keep raining and a lots of moisture in crawl space because of water leak soon I'm gonna have mold problem in the house. And he came only one time him self second time it was someone else. We keep everything clean and maintain as we have to . It's just poor work done by builder. He needs to come here and see when raining not dry .  Thanx [redacted]

water table change is not covered in structural warranty and it's not a structural failure, it's due to reason of non maintenance and topography changes. Not in control of builder we did try to do courtesy work, but the home owner kept asking for planter to be pour with concrete ,which is not a fix.