Serena Restaurant and Bar

Owner [redacted] accused customer of "trying to start drama" after customer stated they would contact their bank to dispute a debit charge.Purchase made on 27APR16 in the amount of 12.73 from check 8540, Server 69 Richard. On 28APR16, the customer discovered an additional charge of $33.33 on the card after first time dining with the establishment. Contacted the establishment to dispute the charge prior to contacting the bank. Spoke with the Owner [redacted] who accused the bank of placing the charged. Stated the customer had to wait 3 day to receive funds back and accused customer of "trying to start drama" after the customer stated they would be contacting their bank of dispute the charge. The accusations continued after the customer stated they had banked with their institution since 2007 and never previously experienced additional charges from any other venue. The customer is also concerned as this was the first time they patronized the business. The Owner [redacted] offered no explanation as to how additional charges were placed on the card from his place of business. The Owner [redacted] offered no apology or offer to rectify the situation. This was the customer's first time to patronize the business where additional charges outside of the order placed, were charged to her debit card.Desired SettlementI am seeking a full apology as well as a full refund in the amount of $33.33 for the incorrect charges placed on my debit card.Business Response This guest is referring to a pending charge. No overcharge was made. No refund is to be issued.