To whom it may concern, I was made aware of this request when I received the correspondence from the Revdex.com on 11/27/2017. Serene Country Homes never received a warranty request from the homeowner. I drove out to the home and inspected the problem. The complaint was correct...
and needed to be addressed. I spoke with the Builder Superintendent on what steps needed to take place in order to correct the problem immediately. Our Landscape company installed a drain, racked out the swale and reapplied sod to the area effected. The problem was addressed and corrected. Thank You, [redacted]EVP-OperationsSerene Country Homes
We are sorry that you feel like you have not had a good experience with your new home. Please know that we will of course meet all of our obligations. We permitted the construction of your home with the city and met their requirements for building a new single family home. We passed all inspections...
required in the building process and received a building final at the completion of the home. We were informed by our HVAC company and with your confirmation that all issues regarding your HVAC system have been resolved. Our Construction Superintendent met with you and documented your issues. He wanted to schedule a contractor to correct any issues with the Box Window and any masonry work around the windows. At that point, you told him that you wanted all the brick on your home removed and bricked again or you would call an Attorney. We feel that is not a reasonable request. We are willing to address and correct any issues with the Window Box and bricking around any window that is not within our building standards. We will make sure that any expansion joint is cut properly. We were told that any issue with the spray foam insulation was resolved. If that is not correct, then we will make any correction necessary to ensure that it is up to code. My Superintendent will reach out to you within the next 24 hours to schedule, with your permission, contractors to complete the necessary repairs.
To whom it may concern, I was made aware of this request when I received the correspondence from the Revdex.com on 11/27/2017. Serene Country Homes never received a warranty request from the homeowner. I drove out to the home and inspected the problem. The complaint was correct...
and needed to be addressed. I spoke with the Builder Superintendent on what steps needed to take place in order to correct the problem immediately. Our Landscape company installed a drain, racked out the swale and reapplied sod to the area effected. The problem was addressed and corrected. Thank You, [redacted]EVP-OperationsSerene Country Homes
We are sorry that you feel like you have not had a good experience with your new home. Please know that we will of course meet all of our obligations. We permitted the construction of your home with the city and met their requirements for building a new single family home. We passed all inspections...
required in the building process and received a building final at the completion of the home. We were informed by our HVAC company and with your confirmation that all issues regarding your HVAC system have been resolved. Our Construction Superintendent met with you and documented your issues. He wanted to schedule a contractor to correct any issues with the Box Window and any masonry work around the windows. At that point, you told him that you wanted all the brick on your home removed and bricked again or you would call an Attorney. We feel that is not a reasonable request. We are willing to address and correct any issues with the Window Box and bricking around any window that is not within our building standards. We will make sure that any expansion joint is cut properly. We were told that any issue with the spray foam insulation was resolved. If that is not correct, then we will make any correction necessary to ensure that it is up to code. My Superintendent will reach out to you within the next 24 hours to schedule, with your permission, contractors to complete the necessary repairs.