Serenity Concepts

I had my roof completed during my work hours and they installed the wrong color of roof I initially spoke with the Consultant, Vernon, that communicates with the insurance adjustor and explained to him that I want the same color of roof that I currently have on my house; dark charcoal gray/black That, to me, was the easiest part of a roof replacement Apparently not because the paperwork that they had me sign showed the color as stormy gray I didn't question the color name since they had an entire roof as an example of color WRONG! They will not do anything to right their wrong because they say that I chose that colorNOT! They say they think the color looks fine and the skylight they ordered was the wrong size and still not installed, however, they're asking for their money

I would like to thank Serenity Concepts LLC for the wonderful job they did
reroofing my house. They took care of EVERYTHING from start to finish.
The installation crew were all hard workers and they did a great job on the
clean up.
Thanks Again

We had a pleasant experience with this company. The employees were friendly, helpful and very professional. Serenity Concepts handled the majority of the work in filing a claim with our insurance company, making sure to explain everything thoroughly to us. Very knowledgeable, making the process smooth and easy, from start to finish. We would and have been referring friends to use Serenity Concepts for their home update needs.

It can be tough finding quality work at a fair price. I was in need for my roof and siding to be replaced. After I spoke with a hand full of companies I stumbled upon Serenity Concepts. They turned out to be a very reliable company to pick when it comes to roofing, siding, windows, etc. Shaun [redacted] was a pleasure to do business with. He insured that everything was simple for me as a home owner by getting my roof and siding done in a timely manner and done with quality work. I would like to recommend Serenity Concepts out to anyone in need of a new roof and or siding. You will be satisfied!

Recently had a siding job completed by Serenity Concepts. Could not be happier. Shaun made the process very easy, communicated on a weekly basis and made sure he did what he could to make sure we were happy. I was very happy with the quality of work done by Joe and his crew. Would highly recommend.

In today's market of uncertainty, we are all looking for a credible company that will do a good job at a fair price in a timely manner. Serenity Concepts was all that and more. We had a barn roof that needed tearing off, new base wood put up, shingling along with all the additional task that go into roofing. They helped us find a solution using quality products at a fair price , scheduled a time that met our needs , provided a friendly and easy to work with team that went above and beyond to clean up after themselves and provide excellent service and workmanship and did this in the time frame we had discusses. I highly recommend this company. Great people! Great Company!

I have never had to replace a roof. Serenity Concepts professionally guided me through each step, each decision, and helped in navigating the insurance and mortgage company channels. [redacted], the owner, is courteous, friendly, and extremely helpful. He was in contact from beginning to end, and his roofing crew performed with equal professionalism and courtesy. The crew maintained a clean and safe work environment, and worked diligently to complete the roof on schedule in spite of cold mornings. Would recommend Serenity
Concepts and work with them again. The new roof looks great.

I can't speak highly enough about Serenity and their employees! They are very professional, always return your calls if they can't answer. No matter how many times you may ask the same question Nicholas [redacted] was always so nice! Shawn came out to our house, about 1 1/2 hr drive, to bring us 2 samples we wanted to see, now that's service!! Nick was here when the insurance adjuster came, that made us feel better because this is the first time we've ever filed a claim. He would explain everything, in layman's terms, so we could understand. The group that did the roofing were awesome!! They came at @7am, didn't leave until 7pm, they were singing and laughing, you could tell they really enjoyed what they were doing, and they were doing it very good! After their first long day they came the next morning @7am, worked through lunch, they were singing and laughing this day also, even though they had a late day here the day before! They were done with the roof, cleaned up very good, and were on their way @4pm!! JOB VERY WELL DONE!!! I would highly recommend them, and I have!! Thank all of you so MUCH!

Serenity Concepts did an outstanding job on the house siding project. They are very reliable and dependable. Serenity Concepts and the crew went above and beyond and their quality of work is exceptional. They helped make my dream come true. The house looks absolutely beautiful. I would definitely recommend them to all of you.

I signed a contract with Serenity Concepts LLC on 9/10/2015. A week after a major hail storm in Wind Lake. The representative of the company was Sean [redacted]. The total price was $10,350 to install Fairfield (Canyon Brown color) siding. The contract stated "contractor shall commence work under this contract on or before 12/15/2015. In early April, 2016 were getting concerned with the delay because the insurance company gives you a year to complete the work and we were thinking about moving. We were 10th on their backlog. My wife asked if we could get out of the contract and the owner said no. The owner agreed to move up on their backlog to 3rd so the work could be complete in May. Sean [redacted] came to our house on 4/28/2016 and we paid another $3,000 down so the siding could be ordered. On May 5th I received a call that they could no longer source the Fairfield siding and we would need to pick siding from another company. Sean came over 5/5/2016 with a color list from Royal Building Products. By this time we had accepted an offer on our house with the contingency that we would replace the siding so I wanted the buyers to see the new color we selected. The new buyers confirmed they liked the color the following day, which was 5/6/2016. I called Sean [redacted] and told him to go ahead with the order at 1:11 PM, 5/6/2016. 7 minutes later Sean calls back and said he misunderstood the owner and we needed to pay an additional $1,000 to get the Royal siding. At this point I told Sean we were done doing business with Serenity. My wife called the owner and now the owner agreed to cancel the contract. My wife discovered Sean [redacted] had measured the house incorrectly so they had no intention of following through with the contract. The owner stated he would have lost money on the job. Rather than coming out earlier with their measurement mistake, they just strung us along to get us to want to cancel the contract. Serenity Concepts is the most unethical and unprofessional company I have worked with.
Later in the day on 5/6/2016, the owner called my wife to tell her Sean [redacted] was fired from the company The owner was aware of the measurement error and should have played a more active and honest role in a solution. Sean [redacted] did not know how to deal with his mistake and needed better advice on working through his error.

[redacted] was such a wonderful person to deal with. He handled my claim to the insurance company completely. He would call me every Monday morning to update the progress on the job. Every time and date was just what was promised.

I would fully recommend his company to anyone.

Serenity Concepts LLC did an excellent job replacing my old roof with a beautiful, quality, new roof! I am so pleased! Nicholas [redacted] was so personable and knowledgable and did an excellent job communicating with me throughout the entire process. I highly recommend this company.

This company is great. I have nothing but great things to say. Everything turned out wonderful. The quality of their work is 100%. They even redid a couple of things on their own cause they felt it wasn't 100%. They constantly kept me updated of the progress on a weekly basis with a phone call. They are very easy to work with. They also worked with my insurance company for me, saved me the time and got me what I needed. I found them because I saw a bunch of their signs in my neighborhood for other houses that they were working on. They were very popular in our neighborhood and did a great job on everyone's houses.

The Serenity Concepts team is very honest and trustworthy. They were in no way pushy and were quite patient while I was working with my insurance company to get my claim approved. They did a great job on my roof and window trim and did everything extremely quick. They even did some extra work and didn't charge me for it. I would recommend them to anyone.