Serenity Dental Spa

Initial Business Response /* (1000, 12, 2015/01/21) */
Received the below noted response via email:
Our office has been sending [redacted] statements for his balance due, for 4 years ago due to his missed appointments. Our policy is a 48 hour cancellation policy or a $100 fee is assessed. We...

always wave the first missed appointment fee as we believe that things happen and sometimes people cannot make their appointments. But [redacted] missed 4 appointments without giving us any notice at all. All of our patients are aware of the missed appointment fee, including [redacted].