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Serenity Funeral Home Reviews (1)

I HAVE NEVER HEARD OF FIRING THE OFFICIATING "PASTOR"!!!

I don't even know where to start with my review of Serenity Funeral Home in Roanoke. I guess I should start with my first interaction with them. When my brother let me know where we were going to have the services for my brother's memorial services, I had given them a call to find out who was the person was that I needed to contact regarding the program and the obituary. They gave me the person's name and also the email address. I had sent an email and Deborah called me and stated that something is wrong with their Verizon internet and that only part of the email came through. I'm not sure how that can possibly happen, especially since she had mentioned information that was at the beginning of the email and the end. But whatever, I told her everything that she pretended not to know. Then I sent them an email with everything they needed for the services: the program (with the names of the persons and their responsibilities during the services), the obituary, the acknowledgements, photos and I also included a poem. All I needed them to do was to cut and paste and put everything in the correct format since the programs were included with the cost.

I live out of town, so when I arrived in Roanoke, I went to the funeral home to see the printed programs. I couldn't believe what I saw. They had changed the entire program. They put people's names where they weren't suppose to be. For instance, I had put my niece read the obituary, but they had put her in the program to do the reflections and tributes. My brother was suppose to do a prayer, but they had him down to do the acknowledgements. They even changed the obituary. When I asked Deborah why did they that, she stated they used their format for the program. That still doesn't explain how the wrong people names ended up where they weren't suppose to. I let her know that it was unacceptable and her response to me was that she wasn't sure if they could make changes and she hopes they can get them done before tomorrow because they close at 4:00. I was thinking to myself, "where's the customer service? We paid you all to do this correctly and you messed it up." It takes maybe 5 minutes to cut and paste the information I sent over to them and possible another 15 minutes (at most) to print and copy. They messed up the programs so it's their responsibility to fix it. When we arrived the next day for my brother's service, I looked at the program and it was the way it was suppose to be, so I didn't have a problem with them anymore...so I thought. Five minutes before the services, my brother and I went to meet the "pastor" who was suppose to officiate the services. When we walked in the room, he asked us if we had any questions for him and we said no, we just wanted to meet you before the services began. He then said, "Great! Well, I have questions for y'all". He inquired about the portion of the program where people would come reflect on my brother and share their memories and stories. I had already put in the program for it to be limited to 2 minutes/person. He was okay with the time limit, but he wanted names. I let him know that I didn't know who was planning to speak nor did I know who was planning to attend the services. He was insistent on names. Then he said that he only wanted two people to speak. He wanted one family member and one friend. He stated he only wanted the services to be 30 minutes from start to finish and that he didn't have time for more than two people. I told him I wasn't comfortable with that only two and asked for a compromise. This was a memorial service for my brother and we only could have two people share memories??? He was adamant about having only two people and stated he needed to know who was going to speak and he needed names. Then he brought up the fact that we came there yesterday and made changes we made to the program. I wasn't sure what that had to do with anything, but I let him know that had they done it like they were suppose to, we wouldn't have had to make changes to the program. I had previously given them my email address and telephone number so at any time they had questions, they could've contacted me. But getting back the the 30-minute service, my brother mentioned to him that we had paid them to use the facility from 11:00 a.m.-1 p.m. He told me that he's only going to be there for 30 minutes and if we went to 1:00, he wasn't going to be there. WHO DOES THAT??? First of all, we were the paying customers and you are telling us that even though we have paid for 2 hours, you were only going to be there for 30 minutes. He was so rude, obnoxious and full of himself. I couldn't believe that he calls himself a man of God. His ego was so BIG! It was obvious to me that he is concerned more about money, than trying to ensure that souls will be drawn to God. I mentioned to him that in this service, there were two things that I wanted. First, I wanted to a message that would lead people to Christ, and I wanted to let people know who my brother was in his last days. I thought it was important that people knew how my brother's life was transformed when he accepted Christ as his Lord and Savior. I don't know how all that was to be done in 30 minutes. Needless to say, with no hurt feelings on my part, my brother and I politely "fired" the officiating pastor and did the program ourselves. I had my other brother, who is a minister, who I know has a heart after God, perform the services. It turned out AMAZING!!! It all worked out like it was suppose to and I thank God for that. However, I can't believe that people have to work with such unprofessional people like those at this facility. I found out the "pastor" that was suppose to officiate, is the pastor of a church and owns this funeral. It was just more confirmation to me that it was about the money, and not about God. He his was not right and I felt it as soon as he opened his mouth. Thank God for the gift of discernment. You would think that since the people of this funeral are working with families that are grieving, that they would understand how to be compassionate. I will pray for that business and those involved because unfortunately, they touch many lives and I want them to be able to show more compassion. As the bible states, BEWARE OF FALSE PROPHETS.

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Description: FUNERAL HOMES, CREMATION SERVICES, FUNERAL DIRECTORS

Address: 140 N Memphis St, Holly Springs, Mississippi, United States, 38635

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