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Serenity Hookah Palace, Inc.

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Reviews Serenity Hookah Palace, Inc.

Serenity Hookah Palace, Inc. Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 The company still believes I am trying to return an old used watch when I am not. I wanted to return or get my money back for the watch I paid for that already looks much older than it should. I believe it may be a fake or was improperly taking care of by the company. Nor did I appreciate being called a "cheap [redacted]" for supposedly trying to return an old watch. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

All the watches we sell are original and brand new, we do not take back used watches.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: While this company has claims that there are no problems with these watches, there absolutely are problems that they are not admitting to. I attempted to send them links with other similar complaints and for some reason, they were removed from my email to them. I have attached a copy of all the emails back an forth for review. I purchased this watch online November [redacted], received it 2-3 weeks later, wrapped it and placed it under the tree. I did ask for a refund because I paid $600 for a watch that worked from December [redacted], when my husband put it on his arm,  and it quit working on May [redacted]! That is a lot of money for a watch to just stop working in that short amount of time! I did tell them about a Seiko that my husband and I both own that we have had for several years without fail except for a capacitor....the funny thing is....we paid about $300 each for them. I shared this information because I felt they should know how they are failing their customers compared to other companies in the same field.What's even more disgusting is how they treat their customers! My first email was in no way rude or in an attempt to be demeaning, but every single email from them has been rude and obnoxious which brings the worst out in me. I do not appreciate condescending and patronizing remarks. I think it is very important for others to know how this company deals with their customers and how little they are willing to help them so that others do not end up in the same situation that my husband and I are currently in.

Thank you for contacting us. As the customer already mentioned, this watch was purchased back in November through [redacted]. Customer contacted us a few days ago that the watch is is not working properly and she simply wants her money back. We explained to the customer that Return policy is 30 days...

however this watch comes with a two-year manufacturer's warranty and if the watch is defective, she can simply claim the warranty and have the watch repaired by the manufacturer.On multiple occasions we have explained to the customer that the return period for refund in Sears is 30 days and only on NEW /UNUSED items. She has made it clear that she has no interest fixing this watch and just wants to get refunded after using the item For nearly 6 months. On our last communication, we even told her that if she does not want to deal with the manufacturer, we can assist her in sending this item to be repaired by the manufacturer however She keeps referring to some Seiko watch purchased years ago by her husband and she keeps asking for refund because her husband would like to go back to wearing that Seiko watch??The item is passed the return period. It's used and it comes with a reliable warranty if needed.

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