Sergio's Automotive, Inc.

On July 8th ,2016 we performed an oil service to Mr. [redacted] 2010 Mazda 3 speed ,included in service was 6 quarts of STP synthetic motor oil ,a new oil filter and to check and record tire pressure . Upon completion of service technician also rechecks for any leaks and checks all fluids . At the time...

of completion tech states ad fluids were full and no leaks found at this time ,tech also at the time of repair noticed no abnormal engine noises Mr. [redacted] contacted Sergios Auto on October 18th ,2016 and stated that his 2010 Mazda 3 speed was at the local Mazda dealer due to a knocking/rattle in engine while accelerating above idle .Mr. [redacted] than stated that the Mazda dealer stated the engine oil was low 2 quarts and contaminated with metal and very dark ,and dealer advise to rep ace the engine and inspect turbo for any contamination. Mr. [redacted] also stated that the dealer submitted repair to his insurance company and they declined repair due to low oil level /consumption. Mr. [redacted] than states he would like to have vehicle towed into Sergios Automotive because he feels we should be responsible for repairs because we were the last repair shop to perform the oil change service.Customer came down here to Sergios Automotive on October 28th ,2016 „after vehicle arrived to sign the repair order On October 28th 2016 Sergios Automotive stated battery is dead ,Sergios Auto proceeded to charge battery so that we may perform inspection . Sergios Automotive confirmed at this time the oil level is full but contaminated .Sergios Automotive started vehicle a rid confirmed engine knocking /rattle at 2003 rpm . On November 2nd ,2015 Sergios Automotive called Mr. [redacted] and told him that we feel that we will not be responsible for any repairs to engine . Mr. [redacted] became loud and states we need to be responsible because we did the 011 change last. Sergios Automotive attempted to explain to Mr. [redacted] about checking oil e:very fuel fill up per mazda owners manual . He stated he checked his own oil at 3000 miles and found low .Sergios Automotive attempted to tell customer that per Mazda owners manual oil needs to be checked at every fuel fill up and topped as necessary Mr. [redacted] continuously would not let us talk and kept cutting off our conversation .stating we need to be responsible and he did not want to hear what we had to say . Sergios Automotive will not be responsible for any damages or repairs to engine due to customer negligence ,not checking engine oil regularly , Attached is Invoice from the dealer and a copy of the two pages of the owners manual stating oil must be checked at every fuel fill up.

I am rejecting this response because:
My vehicle has been at Palm Springs Motor for issues regarding detected misfires that have nothing to do with oil consumption. Sergio's Automotive is correct in that the dealer has mentioned on several occasions that the oil was low and dirty. The dealer did not address the issue it was not negligence on my part as a owner of the vehicle. Sergio's Automotive continues to not accept responsibility for my engine failure and points the finger for my lack of maintenance. I have all receipts for all oil changed or any other services performed on my vehicle. Regardless of what information Sergio's  Automotive might have on the  history of my particular vehicle. The bottom line is that I had no serious issues with oil consumption which caused engine failure until Sergio's Automotive changed the oil on my vehicle. I will take whatever necessary steps to correct the wrong doing of Sergio's Automotive.  If Sergio's is a respected auto repair shop in the community and pride their workmanship then perhaps they should have seen issues that needed to be addressed instead of blaming me for the failure of my engine. This will not be resolved until a fair agreement is made as to the repair of my vehicle.