Initial Business Response / [redacted] (1000, 8, 2016/09/28) */ Hello, Unfortunately we were unable to fulfill the buyers orderAs a result a full refund was provided immediately upon notification of suchAs the customer has received a full refund for both items purchasedWe are unable to ship the item to the buyer Sincerely, Customer Service Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why were they unable to fulfill my order? I'm annoyedDoes their business model imitate the airline practice of "overbooking?" If so, how do they compensate the disappointed purchasers who thought they'd actually made a purchase? Time to visit Amazon.com and rate this "provider."
We have researched the customers account and a refund was provided to the buyer's Barnes and Noble account on April 17, We have also sent the buyer a check to the below address in the amount of $for the cost of the return shipping Please let me know if you have any further questionsThanks Tracy [redacted] Customer Service/Transportation Manager Stevens Forest Road | Suite Columbia MD [redacted] | direct | fax www.superbookdeals.com | www.farcornerinc.com
Initial Business Response /* (1000, 5, 2016/05/16) */
We have researched this order and found that a full refund was previously provided to the customer via their Amazon accountAs a third party seller on Amazon we do not handle payment transactions, therefore they would need to speak with Amazon
directly if they do not see the credit to their account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you
We have researched the customers account and a refund was provided to the buyer's Barnes and Noble account on April 17, 2018. We have also sent the buyer a check to the below address in the amount of $3.85 for the cost of the return shipping. Please let me know if you have any...
further questions. Thanks Tracy [redacted] Customer Service/Transportation Manager 6310 Stevens Forest Road | Suite 200 Columbia MD 21046 [redacted] | direct 1.410.312.5247 | fax www.superbookdeals.com | www.farcornerinc.com
Initial Business Response /* (1000, 8, 2016/09/28) */
Hello,
Unfortunately we were unable to fulfill the buyers order. As a result a full refund was provided immediately upon notification of such. As the customer has received a full refund for both items purchased. We are unable to ship the...
item to the buyer.
Sincerely,
Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why were they unable to fulfill my order? I'm annoyed. Does their business model imitate the airline practice of "overbooking?" If so, how do they compensate the disappointed purchasers who thought they'd actually made a purchase?
Time to visit Amazon.com and rate this "provider."
Initial Business Response /* (1000, 5, 2016/03/23) */
Our records show [redacted] ordered two items from [redacted] & [redacted] that was filled by us. We ship all of our items via USPS Media Mail with delivery confirmation numbers. Since these orders came to us from [redacted] & [redacted] as two separate...
order they were sourced from two different warehouses and shipped at two different times.
Order ID # XXXXXXXXXX-XX - Federal Regulatory Directory and was shipped out via USPS deliver confirmation # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX and has until March 30th to be delivered
Shipping
Shipped via: Standard (48 States)
Shipped by: 03/09/2016
Must arrive between 4 to 14 business days
Ship to:
[redacted] SC XXXXX-XXXX
US
Shipped:
USPS - XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Order ID # XXXXXXXXXX-XX - Biotechnology Operations: Principles and Practices and was shipped out via USPS deliver confirmation # XXXXXXXXXXXXXXXXXXXXXX and shows delivered Monday, March 21st which was with the delivery time frame.
Shipping
Shipped via: Standard (48 States)
Shipped by: 03/09/2016
Must arrive between 4 to 14 business days
Ship to:
[redacted] SC XXXXX-XXXX
US
Shipped:
USPS - XXXXXXXXXXXXXXXXXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business response stated it was shipped by 9 Mar but the product was just delivered on 21 Mar 16. Also, I attached the response from DHL customer service regarding the delivery of the package. Nevertheless, the company stated they will provide a full refund for the book titled Federal Regulatory Directory. Please keep this case open until a resolve is reached. (see supporting documentation)
Initial Business Response / [redacted] (1000, 8, 2016/09/28) */ Hello, Unfortunately we were unable to fulfill the buyers orderAs a result a full refund was provided immediately upon notification of suchAs the customer has received a full refund for both items purchasedWe are unable to ship the item to the buyer Sincerely, Customer Service Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why were they unable to fulfill my order? I'm annoyedDoes their business model imitate the airline practice of "overbooking?" If so, how do they compensate the disappointed purchasers who thought they'd actually made a purchase? Time to visit Amazon.com and rate this "provider."
We have researched the customers account and a refund was provided to the buyer's Barnes and Noble account on April 17, We have also sent the buyer a check to the below address in the amount of $for the cost of the return shipping Please let me know if you have any further questionsThanks Tracy [redacted] Customer Service/Transportation Manager Stevens Forest Road | Suite Columbia MD [redacted] | direct | fax www.superbookdeals.com | www.farcornerinc.com
Initial Business Response /* (1000, 5, 2016/05/16) */
We have researched this order and found that a full refund was previously provided to the customer via their Amazon accountAs a third party seller on Amazon we do not handle payment transactions, therefore they would need to speak with Amazon
directly if they do not see the credit to their account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you
We have researched the customers account and a refund was provided to the buyer's Barnes and Noble account on April 17, 2018. We have also sent the buyer a check to the below address in the amount of $3.85 for the cost of the return shipping. Please let me know if you have any...
further questions. Thanks Tracy [redacted] Customer Service/Transportation Manager 6310 Stevens Forest Road | Suite 200 Columbia MD 21046 [redacted] | direct 1.410.312.5247 | fax www.superbookdeals.com | www.farcornerinc.com
Initial Business Response /* (1000, 8, 2016/09/28) */
Hello,
Unfortunately we were unable to fulfill the buyers order. As a result a full refund was provided immediately upon notification of such. As the customer has received a full refund for both items purchased. We are unable to ship the...
item to the buyer.
Sincerely,
Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why were they unable to fulfill my order? I'm annoyed. Does their business model imitate the airline practice of "overbooking?" If so, how do they compensate the disappointed purchasers who thought they'd actually made a purchase?
Time to visit Amazon.com and rate this "provider."
Initial Business Response /* (1000, 5, 2016/03/23) */
Our records show [redacted] ordered two items from [redacted] & [redacted] that was filled by us. We ship all of our items via USPS Media Mail with delivery confirmation numbers. Since these orders came to us from [redacted] & [redacted] as two separate...
order they were sourced from two different warehouses and shipped at two different times.
Order ID # XXXXXXXXXX-XX - Federal Regulatory Directory and was shipped out via USPS deliver confirmation # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX and has until March 30th to be delivered
Shipping
Shipped via: Standard (48 States)
Shipped by: 03/09/2016
Must arrive between 4 to 14 business days
Ship to:
[redacted] SC XXXXX-XXXX
US
Shipped:
USPS - XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Order ID # XXXXXXXXXX-XX - Biotechnology Operations: Principles and Practices and was shipped out via USPS deliver confirmation # XXXXXXXXXXXXXXXXXXXXXX and shows delivered Monday, March 21st which was with the delivery time frame.
Shipping
Shipped via: Standard (48 States)
Shipped by: 03/09/2016
Must arrive between 4 to 14 business days
Ship to:
[redacted] SC XXXXX-XXXX
US
Shipped:
USPS - XXXXXXXXXXXXXXXXXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business response stated it was shipped by 9 Mar but the product was just delivered on 21 Mar 16. Also, I attached the response from DHL customer service regarding the delivery of the package. Nevertheless, the company stated they will provide a full refund for the book titled Federal Regulatory Directory. Please keep this case open until a resolve is reached. (see supporting documentation)