Serramonte Subaru

Hi, A check was sent out from our corporate office on 06/09/ [redacted] for $ [redacted] for the cancelled productsI can get a copy of the check if necessary Best, Arash H

Complaint: [redacted] I am rejecting this response because: This response does not answer why credit check were run against me, thus hindering my credit score.Sincerely, [redacted]

Hi, On record we only ran a Transunion credit report on [redacted] which was a [redacted] score. Best

Hi *** ***,
Sorry for your experience, we strive to provide every client with a excellent experience regardless of the purchaseIf you could please provide documents to support the unauthorized charge we will be more than happy to issue a refund
Best,
Arash H
General Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this
resolution is satisfactory to meWhile I am sad that I had to file a complaint with the Revdex.com to get a response, we have finally received the check and can consider the matter closed Thank you Revdex.com for your assistance.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution will be satisfactory to me once it is installed in my carMy e-mail address is *** or I can be called at *** Sincerely, *** ***

Hi all,
We are very sorry for the time it has taken to get this job completed and apologize for any inconvenience it may have causedThis part is coming from a 3rd party vendor and not Subaru DirectlyThe first part did not come in, the second part was incorrect and shipped backThe third order
is placed and the service manager *** put it on a hot order and is monitoring the statusThis replacement is at the top of our priority list and if you provide your best contact email and number*** will give you updates
Best,
*** ***
General Manager

Complaint: ***I am rejecting this response because:
On my credit records it has hard inquiries all for *** ***I did not have any applications for any lines of credit on or around that dayI have spoken with the finance department before about this, shown them my credit report in person and was told I would get an explanation as to why reports were runIt has been over a month since I was told this and I would like to know why and given the wait I would like to have this resolved
Sincerely,
*** ***

Hi,
It is our normal business practice to run credit when customers want to write a personal check as a backup due to the fact that a check can be canceled. Wire Transfers work the same way unless the transfer is done ahead of time so that funds can be confirmed prior to the delivery of the...

vehicle. Whenever we are releasing goods, we need to have a secured method of payment for that good.
 
Best,
[redacted]

Complaint: [redacted]I am rejecting this response because:
 
This response does not answer why 3 credit check were run against me, thus hindering my credit score.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/24) */
Customer was provided two key fobs, son whom the vehicle is for acknowledged receiving the second key. Seems like customer misplaced key and is looking for third key which we can not provide.
Was willing to give the customer a key at internal...

cost, but customer called using vulgar language with multiple staff members.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is a complete fabrication of the truth and I'm blown away by their response. Why would we be belligerent if they were going to give us the 2nd key fob. That makes no sense. We never received the second key fob and they know that as a fact. In addition, my son never told them that we had ever received the 2nd fob. That is just a blatant lie. The truth is they told him that they were going to mail us the fob, which never happened. Also, we conducted ourselves with the utmost of professionalism. This has truly been the worst car buying experience I have ever uncountured.
Though, based our their response, I'm extremely motivated to pursue this via other channels.

Hi,
On record we only ran a Transunion credit report on [redacted] which was a [redacted] score.
 
Best

Hi,
A check was sent out from our corporate office on 06/09/** for $ [redacted] for the cancelled products. I can get a copy of the check if necessary.
Best,
Arash H