Serramonte Volkswagen

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Manuel [redacted]

Hi, ? Sorry again for the inconvenience, checks were mailed regular mail and not cashedHere is a tracking number and info on the check sent as we typically do not send things overnight ? RE: Shana [redacted] ? Best, Arash

VW made claims about the vehicle they sold me They admitted to it So far they have been unwilling to take the car back and refund me I have a VW Sportwagen TDI I asked the VW dealer I bought the car from to let me return the car after VW corporate confirmed that what was advertised was not accurate and they this was done intentionally by VW The dealer passed [redacted] along to a corporate customer service team who said they will look into it but are not willing to provide an ETA I bought the car at Seramonte VW in

Hi all,
Warranty has been cancelled and it takes up to days from the cancellation date for the refund to be receivedWe have put a priority on this cancellation and the customer has a direct contact for any additional questions
Our Customer Service Manager Alham
Best,
Arash
Haidari

I purchased a car from this dealershipI purchased a warranty that I was told I could cancel if I wanted too later on.On 6/16/I went into the dealership and filled out appropriatel paperwork to remove the warranty from my contract.I was told it will take days for them to cut a check to the bank whom my car loan was throughAfter days passed I made phone calls to the finance manager and no call back.I complained to a general manager and he said he would over night a check.That never happened and I got the run around from his assistant

Initial Business Response /* (1000, 5, 2016/03/23) */
We apologize for any inconvenience that that situation may have caused Mr***, however this is a manufacturer situation that Volkswagen Group of America and Volkswagen AG are currently processing with the state and federal governments
We
will be happy to communicate with Mr*** as soon as we receive information from Volkswagen Group of America in regards to any course of action that we are directed to take
Initial Consumer Rebuttal /* (3000, 7, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The lack of a plan or the timing of a plan is unacceptable Their poor communication and lack of follow up is further unacceptable I don't differentiate between the VW dealer and the VW manufacturer They are all VW to me For the dealer to try to put off the issue onto the "manufacturer" when the dealer was the one who sold me the car is unacceptable
Final Business Response /* (4000, 9, 2016/03/31) */
We understand Mr***'s concerns
Again, we apologize for any inconveniences that this situation *** have caused Mr***
We will be happy to assist Mr*** when Volkswagen Group of America announces the intended resolution
Final Consumer Response /* (4200, 13, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their solution is just for me to waitIt doesn't sound like they are offering any options at this point

Besides terrible service and very incompetent documents filing ( they forgot to provide very necessary foments during the purchase process) I am still waiting after days for a check for my trade in with them, in spite of several assurances that the delivery will be done in five days after the purchase

I bought a VW Passat from this dealership a few years ago, and when I returned my vehicle to VW on *** as part of the nationwide Volkwagen legal settlement for their fraudulent emission system, Pete told me he would definitely issue me a refund for the extended warranty I had bought when I bought my vehicle (it is standard practice for all VW dealerships to issue refunds for extended warranties to customers who return their vehicles as part of the legal settlement for VW's fraudulent emission scandal)I paid over $*** for the extended warranty, and it was made useless by VW's fraudPete told me to send him an email with my information so that he could process the refund, but he hasn't replied to my initial email, my follemail, or my two phone messagesMeanwhile, other VW dealerships all over the country have been issuing refunds for extended warranties to customers as soon as they return their vehicle as part of the legal settlement

Hi all,
Sorry in advance about any miscommunication on our end, vehicle was purchase on 12/8/and it takes about working days for us to issue any cash back on tradesWe first need to ensure the purchased vehicle is funded and there are no outstanding dmv or lien's on the vehicleI
reached out to our office and was able to expedite the checkIt will be available for pick up tomorrow at 3pm
Best,
Arash *

Hi,
Sorry again for the inconvenience, checks were mailed regular mail and not cashedHere is a tracking number and info on the check sent as we typically do not send things overnight
RE: Shana***
*** * *** ** *** *** *** *** * *** ***
Best,
Arash

The warranty has been canceled and we are awaiting funds from the warranty company as soon as funds are received we will over night payment to lien-holderVehicle can be paid off and refund amount can be given directly back to the customer with proof of payoff.
Best,
Arash H

Hi all,
Warranty has been cancelled and it takes up to days from the cancellation date for the refund to be receivedWe have put a priority on this cancellation and the customer has a direct contact for any additional questions
Our Customer Service Manager Alham
Best,
Arash
Haidari

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Shana ***

VW made claims about the vehicle they sold me They admitted to it So far they have been unwilling to take the car back and refund me
I have a VW Sportwagen TDI I asked the VW dealer I bought the car from to let me return the car after VW corporate confirmed that what was advertised was not accurate and they this was done intentionally by VW The dealer passed ** along to a corporate customer service team who said they will look into it but are not willing to provide an ETA I bought the car at Seramonte VW in

Complaint* ***I am rejecting this response because:
Hello my name is Shana***. I received a message from Revdex.com asking if I received my refund check from the dealership. The answer is no, as of today I have not received a refund checkMy initial request for a refund with the dealership was in June and I countionusly get the run around with the dealershipThey promise I will receive a refund and nothing is ever sentThey also will not will provide me with a specific date that it will arriveAny help that you can assist with getting this matter resolved would be greatly appreciate it!
Thank you,
Shana ***
Sincerely,Shana ***

Complaint: ***I am rejecting this response because: The dealership is claiming the warranty has been refunded and they are waiting for funds,however this is what I have been told for several months.This issue has been going on since June almost months now.Your establishment has not issue the refund to my bank and you can not even provide me with a specific date that the check will be arrivingYour company is telling me you refunded it but I have yet to see the check appliedYou suggested that I pay off my car loan and your establishment will reimburse meI don't have funds sitting around to overpay for an issue that your company is lagging on completingIt would be better business practice to have your company issue the refund and your company get reimbursed by the warranty when the check so called arrivesInstead of having a dissatisfied customer. Sincerely,Shana ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Manuel ***

Initial Business Response /* (1000, 5, 2016/03/23) */
We apologize for any inconvenience that that situation may have caused Mr. [redacted], however this is a manufacturer situation that Volkswagen Group of America and Volkswagen AG are currently processing with the state and federal governments.
We...

will be happy to communicate with Mr. [redacted] as soon as we receive information from Volkswagen Group of America in regards to any course of action that we are directed to take.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The lack of a plan or the timing of a plan is unacceptable. Their poor communication and lack of follow up is further unacceptable. I don't differentiate between the VW dealer and the VW manufacturer. They are all VW to me. For the dealer to try to put off the issue onto the "manufacturer" when the dealer was the one who sold me the car is unacceptable.
Final Business Response /* (4000, 9, 2016/03/31) */
We understand Mr. [redacted]'s concerns.
Again, we apologize for any inconveniences that this situation [redacted] have caused Mr. [redacted].
We will be happy to assist Mr. [redacted] when Volkswagen Group of America announces the intended resolution.
Final Consumer Response /* (4200, 13, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their solution is just for me to wait. It doesn't sound like they are offering any options at this point.