Serta Simmons Bedding Canada Reviews (%countItem)
Serta Simmons Bedding Canada Rating
Address: 1 - 2550 Meadowvale Blvd, Mississauga, Ontario, Canada, L5N 8C2
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Purchased box spring and mattress set, one week later the mattress sunk below the pillow top. Returned to point of purchase and was advised had to deal with manufacture directly. Spoke with rep who advised as the defect was not visible it would not be covered. Finally convinced manufacture to send rep. After review they advised hollow in mattress would not be covered, stated you could not see the hollow below the pillow top. Since this time both sides of mattress has sunk to the point I can no longer sleep on it as I sink down on an angle. I have made several calls to customer service with no callback and promised documents by mail have never been received. I originally purchased the new set as I was diagnosed with cancer and wanted to have a comfortable and supportive sleep for my recovery. The experience with dealing with SSH/Serta has caused unnecessary stress and detriment to my health and recovery. All I have asked of the manufacture is to honor the warranty and send a replacement mattress. This should have been dealt with after the first complaint one week after purchase, which was September 10, 2015. Over 3 years is not an acceptable process to deal with warranty issues and customer service. I feel this company and employees could benefit customers greatly by having the warranty and customer service policies updated and treat customers with respect and follow up.
Product_Or_Service: 60" mattress/box spring
Account_Number: Invoice XXXXX
At the very least I am asking for a replacement mattress of equal or greater quality. Ideally I would like a full refund so I can purchase a new mattress of my choice.
We must apologize to the customer for a communication issue on our part. We approved the customer's claim on Feb 19, 2019, but we cannot find any proof we communicated this to either the customer or their authorized dealer. We are correcting this as we speak and again apologize for the misunderstanding and inconvenience.
(The consumer indicated he/she ACCEPTED the response from the business.)
Purchased box spring and mattress set, one week later the mattress sunk below the pillow top. Returned to point of purchase and was advised had to deal with manufacture directly. Spoke with rep who advised as the defect was not visible it would not be covered. Finally convinced manufacture to send rep. After review they advised hollow in mattress would not be covered, stated you could not see the hollow below the pillow top. Since this time both sides of mattress has sunk to the point I can no longer sleep on it as I sink down on an angle. I have made several calls to customer service with no callback and promised documents by mail have never been received. I originally purchased the new set as I was diagnosed with cancer and wanted to have a comfortable and supportive sleep for my recovery. The experience with dealing with SSH/Serta has caused unnecessary stress and detriment to my health and recovery. All I have asked of the manufacture is to honor the warranty and send a replacement mattress. This should have been dealt with after the first complaint one week after purchase, which was September 10, 2015. Over 3 years is not an acceptable process to deal with warranty issues and customer service. I feel this company and employees could benefit customers greatly by having the warranty and customer service policies updated and treat customers with respect and follow up.
Product_Or_Service: 60" mattress/box spring
Account_Number: Invoice XXXXX
At the very least I am asking for a replacement mattress of equal or greater quality. Ideally I would like a full refund so I can purchase a new mattress of my choice.
We must apologize to the customer for a communication issue on our part. We approved the customer's claim on Feb 19, 2019, but we cannot find any proof we communicated this to either the customer or their authorized dealer. We are correcting this as we speak and again apologize for the misunderstanding and inconvenience.
(The consumer indicated he/she ACCEPTED the response from the business.)