Serv Pro of Park Ridge

Initial Business Response / [redacted] (1000, 8, 2014/08/11) */ Contact Name and Title: [redacted] ***, Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com Dear [redacted] and Revdex.com, this response refers to a complaint (#XXXXXXXX) filed by [redacted] and [redacted] Please note that this complaint was filed to avoid payment of their invoiceService was performed bt Servpro on 6/26/14.The invoice was sent 6/27/At this point Drand Mr [redacted] found that they did not have proper insurance coverage and would be responsible for the invoiceThey told Servpro that it was our issue with the insurance company [redacted] This is not true and a representitive from the insurance [redacted] will vouch for this factSerpro was only calling to collect payment for services renderedWe NEVER called 5-times a dayWe limit our calls to a customer to 1-time a week.Please note that all of our signed paperwork states that is the customer's responsibility for payment without proper coverageAlso, no document was EVER falsifiedThis is considered slanderPlease see that attached document FILLED OUT AND SIGNED BY MR [redacted] This is a customer satisfaction survey that [redacted] filled outNOTE:Mr [redacted] gave all 10's (the highest possible satisfaction) to ServproPlease let customer understand that we take accusations very seriously and have consulted our leagal counsel for advisementWe will be happy to supply copies of all paperwork signed by Mr [redacted] Please note, that we have still NOT received payment from Drand Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will respond point by point "Service was performed by Servpro on 6/26/14.The invoice was sent 6/27/14." This is a statementAn invoice was received at or around 7/24/Please note uploaded attachment labeled "Servpro invoice receipt 2014_7_postmark"Included is an email where a formal invoice was promised by [redacted] on Friday July 18th, An undated formal invoice is included, with the envelope it arrived in which was postmarked Monday July 21st "We NEVER called 5-times a dayWe limit our calls to a customer to 1-time a week." Calls were 4-times per day and I have cell phone records to prove this [redacted] and Mr [redacted] were each calling my husband and meThe phone records are available upon request and their policy to call 1-times per week was clearly not followed "Also, no document was EVER falsified." This is a statementI refer you to uploaded color document entitled "Servpro falsified document"As noted at the key on the bottom, the White copy (Servpro), which Ms [redacted] emailed me in July 2014, has extra written in information, which the Pink copy (customer copy which was in our possession from the June XX XXXX) does not containAlso note the White copy notes "due to lack of coverage by the insurance company", which did not occur until July 2, 2014, uploaded as [redacted] Denial Letter"Clearly, this record is falsified "Please see that attached document FILLED OUT AND SIGNED BY MR [redacted] This is a customer satisfaction survey that [redacted] filled outNOTE:Mr [redacted] gave all 10's (the highest possible satisfaction) to Servpro." This is a misleading statementOur complaint is related to the billing servicesMr [redacted] 's ratings related only to the services rendered on the original date of serviceHis survey is clearly dated June 26, 2014, far before the billing misbehaviors occurred the 3rd week of July "Please note, that we have still NOT received payment from [redacted] and Mr [redacted] ." Payment is being sent tomorrow, well within the day window from receipt of the official invoice around July 24, "Please note that this complaint was filed to avoid payment of their invoice." This is not a true statementI filed this complaint with Revdex.com on July 25, because of harassing behavior, falsification of documents, and misrepresentation of factsThis bullying behavior puts other consumers at riskOthers may be more intimated and emotionally damaged by this type of behaviorI feel it is my ethical duty to report such behaviors to the public Final Business Response / [redacted] (4000, 12, 2014/08/18) */ Please see the attached legal, binding and signed contract by Mr [redacted] We have email records showing that an invoice was emailed to Drand Mr [redacted] on July 15thAdditionally, a hard copy was sent thereafterClearly, the signed contract states that the customer is responsible for all charges not covered by the insuranceNotes were added to the file (NOT FALSIFIED) because the customer lacked coverage by the insuranceThe contract states that the customer is responsible to pay for services within DAYS of receipt of invoiceThat date was July 30thThe contract also states that the customer is responsible for "interest and finance charges will be charged at the maximum allowable by law, or at 1.5% per month, whichever is less, on accounts over thirty (30) days past dueTime is of the essence"The day deadline was August 15thPAYMENT HAS STILL NOT BEEN RECEIVEDCustomer is now responsible for late payment penaltiesAll calls to the customer were done to collect a past due debt owed to Servpro for services renderedIt is the intention of Servpro to collect monies that are legally owed to them by [redacted] and Mr [redacted] , that is allThank you for your time and we hope to receive payment for our services rendered Final Consumer Response / [redacted] (4200, 14, 2014/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again this response is riddled with inaccuracies and misinformationThis branch of Servpro should issue us an apology for their verbal and written abusive language, disrespect, and harassing behaviorFurthermore, they should thank us for panda astronomical amount of $for removing ft.² of carpet, of which half had rainwater, drying out our cement

Initial Business Response /* (1000, 8, 2014/08/11) */
Contact Name and Title: [redacted], Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
Dear [redacted] and Revdex.com, this response refers to a complaint (#XXXXXXXX) filed by [redacted] and [redacted]....

Please note that this complaint was filed to avoid payment of their invoice. Service was performed bt Servpro on 6/26/14.The invoice was sent 6/27/14. At this point Dr. and Mr. [redacted] found that they did not have proper insurance coverage and would be responsible for the invoice. They told Servpro that it was our issue with the insurance company [redacted] This is not true and a representitive from the insurance [redacted] will vouch for this fact. Serpro was only calling to collect payment for services rendered. We NEVER called 5-7 times a day. We limit our calls to a customer to 1-2 time a week.Please note that all of our signed paperwork states that is the customer's responsibility for payment without proper coverage. Also, no document was EVER falsified. This is considered slander. Please see that attached document FILLED OUT AND SIGNED BY MR. [redacted]. This is a customer satisfaction survey that [redacted] filled out. NOTE:Mr [redacted] gave all 10's (the highest possible satisfaction) to Servpro. Please let customer understand that we take false accusations very seriously and have consulted our leagal counsel for advisement. We will be happy to supply copies of all paperwork signed by Mr. [redacted]. Please note, that we have still NOT received payment from Dr. and Mr. [redacted].
Initial Consumer Rebuttal /* (3000, 10, 2014/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will respond point by point.
1. "Service was performed by Servpro on 6/26/14.The invoice was sent 6/27/14." This is a false statement. An invoice was received at or around 7/24/14. Please note uploaded attachment labeled "Servpro invoice receipt 2014_7_21 postmark". Included is an email where a formal invoice was promised by [redacted] on Friday July 18th, 2014. An undated formal invoice is included, with the envelope it arrived in which was postmarked Monday July 21st 20014.
2. "We NEVER called 5-7 times a day. We limit our calls to a customer to 1-2 time a week." Calls were 4-5 times per day and I have cell phone records to prove this. [redacted] and Mr. [redacted] were each calling my husband and me. The phone records are available upon request and their policy to call 1-2 times per week was clearly not followed.
3. "Also, no document was EVER falsified." This is a false statement. I refer you to uploaded color document entitled "Servpro falsified document". As noted at the key on the bottom, the White copy (Servpro), which Ms. [redacted] emailed me in July 2014, has extra written in information, which the Pink copy (customer copy which was in our possession from the June XX XXXX) does not contain. Also note the White copy notes "due to lack of coverage by the insurance company", which did not occur until July 2, 2014, uploaded as [redacted] Denial Letter". Clearly, this record is falsified.
4. "Please see that attached document FILLED OUT AND SIGNED BY MR. [redacted]. This is a customer satisfaction survey that [redacted] filled out. NOTE:Mr [redacted] gave all 10's (the highest possible satisfaction) to Servpro." This is a misleading statement. Our complaint is related to the billing services. Mr. [redacted]'s ratings related only to the services rendered on the original date of service. His survey is clearly dated June 26, 2014, far before the billing misbehaviors occurred the 3rd week of July 2014.
5. "Please note, that we have still NOT received payment from [redacted] and Mr. [redacted]." Payment is being sent tomorrow, well within the 45 day window from receipt of the official invoice around July 24, 2014.
6. "Please note that this complaint was filed to avoid payment of their invoice." This is not a true statement. I filed this complaint with Revdex.com on July 25, 2014 because of harassing behavior, falsification of documents, and misrepresentation of facts. This bullying behavior puts other consumers at risk. Others may be more intimated and emotionally damaged by this type of behavior. I feel it is my ethical duty to report such behaviors to the public.
Final Business Response /* (4000, 12, 2014/08/18) */
Please see the attached legal, binding and signed contract by Mr. [redacted]. We have email records showing that an invoice was emailed to Dr. and Mr. [redacted] on July 15th. Additionally, a hard copy was sent thereafter. Clearly, the signed contract states that the customer is responsible for all charges not covered by the insurance. Notes were added to the file (NOT FALSIFIED) because the customer lacked coverage by the insurance. The contract states that the customer is responsible to pay for services within 15 DAYS of receipt of invoice. That date was July 30th. The contract also states that the customer is responsible for "interest and finance charges will be charged at the maximum allowable by law, or at 1.5% per month, whichever is less, on accounts over thirty (30) days past due. Time is of the essence". The 30 day deadline was August 15th. PAYMENT HAS STILL NOT BEEN RECEIVED. Customer is now responsible for late payment penalties. All calls to the customer were done to collect a past due debt owed to Servpro for services rendered. It is the intention of Servpro to collect monies that are legally owed to them by [redacted] and Mr. [redacted], that is all. Thank you for your time and we hope to receive payment for our services rendered.
Final Consumer Response /* (4200, 14, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again this response is riddled with inaccuracies and misinformation. This branch of Servpro should issue us an apology for their verbal and written abusive language, disrespect, and harassing behavior. Furthermore, they should thank us for panda astronomical amount of $3500 for removing 800 ft.² of carpet, of which half had rainwater, drying out our cement.