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Review: A-1 repairs came to diagnose my mal-functioning wine refrigerator and the technician spent less than 5 minutes in my home. During that time he listened to my description of the what the unit was doing (not keeping cool, ice build up on the back wall and the fan running but not maintaining cool air) and told me the thermostat was broken. He did not turn the unit on (I had unplugged it) nor did he remove the lower access panel, turn the unit around or look for any other reason (s) for why the unit was malfunctioning. He took 3 other phone calls during the time he was in my kitchen. The charge for service was $75 and I was told I would receive a quote to replace and repair the thermostat later (which I did for $481.26). Concerned about the lack of time or attention put into the diagnosis, I called [redacted] customer service and was instructed by a technician that based on my description that the unit more likely had a refrigerent leak or blockage and that it may involve the compressor and/or evaporator but NOT the thermostat b/c the fan was blowing indicating the thermostat was indeed sending the signal to unit to turn on". Although A-1 was listed on the [redacted] site as an auth. dealer, their rec. was to go w/ another repair service. This time a service tech. from [redacted] came out and spent a considerable amt. of time (over 40 min.) looking at the coils, the control panel (after turning the unit on) and letting it run for a while. He confirmed immediately it was NOT the thermostat saying the same thing that [redacted] said: with the fan running, it was clear the therm. was not broken and that it was one of two things: a leak or a blockage. I called [redacted] the same day their tech had left explaining them what [redacted] had said and that I was concerned that the tech did not spend enough time assessing the unit properly. They told me their techs were experienced and often made determinations in 2-3 min. I was then placed on hold for 10m. before I finally hung up, never to hear from them again.Desired Settlement: I stopped payment at my bank for the $75.00 service check to A-1 repairs. That stop payment fee is $30. I would like to be reimbursed at best for the $30. Otherwise, I would like to have my complaint noted publicly b/c as I experienced, this operation is not geared towards responsible service nor are they willing to address a customer concern/complaint with courteousness or proper responsibility. I am concerned that their business operation is "shady" at best.

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Description: Appliances - Major - Parts & Supplies

Address: 1720 Eads Street, Arlington, Virginia, United States, 22202


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