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Servando's Service Inc

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Reviews Servando's Service Inc

Servando's Service Inc Reviews (1)

Review: On the 15th of October, I took my 1999 nissan pathfinder to this shop for the replacement of the wheel bearing in the driver-side front wheel and 2 exhaust gaskets to be placed between the front catalytic converter on the driver-side and the rest of the exhaust pipe because air was entering and exiting through it. The next day, I started hearing rattling sound from the exhaust area. I went back to Servando's on the 17th at about 3:53pm and told [redacted], the owner/mechanic in charge about my observation. He checked the area and diagnosed it as a broken muffler at the joint with the tail pipe. He strongly refuses to fix it and told me to go to someone else to have it weld. At about 4:10pm, I decided to stop by a muffler specialist shop for a diagnosis and a repair estimate. The specialist checked and diagnosed the problem as being the same as [redacted] had concluded. He said that: "I have never seen a damage to a muffler like this before, it was broken from the inside out...somebody did this to the muffler". He said that the only solution was to replace it, and he gave me a quote of $520.00 for the muffler and labor.Desired Settlement: I would like the shop to replace the muffler since the broken muffler was caused by them.

Business

Response:

99 Nissan in question was billed for inner outer wheel bearing. 2 exhaust gaskets were replaced before muffler asm. The exhaust system was already welded at various places. recommended change muffler. Weld on weld not a fix. Wrong thing to do. we will not weld on weld...very unprofessional.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

There was no welding done at the area of concern, the joint between the muffler and the tail pipe. The damage appeared suddenly after taking it to the shop for the earlier-mentioned repairs.

Regards,

Business

Response:

The receipt states that the exhaust needs to be replaces. Welding was done in to many places.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This receipt has been modified after the fact. There goes the credibility. I have attached a photo of the original receipt. In addition to my original complaint about the sudden damage to the muffler, I would also like to bring to light the fact that the purchase of the inner and outer wheel bearings listed on the receipt, were deemed necessary to fix the driver-side wobbling tire problem I was having while going around the bend on the highway. The problem eased a little, but wasn't fixed.

Regards,

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Description: Auto Repair - Mobile

Address: 295 lexington avenue, Passaic, New Jersey, United States, 07055

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