Servant Design

[redacted] did purchase his Armstrong floor thru All American floors, and I did measure his kitchenwhat he fails to mention is the tiles were two different sizes12xand 16xWhy he even mentions that he only used tiles from one box is odd, since with out them he would have run shortIf he wanted to dispute the amount of tile, he should have done it prior to purchasing itas it plainly says on the Proposal , No returns of any kindmost of our customers want at least one box of each type of flooring for attic stock for future repairsThe reason for the return policy is that the Distributor has a similar onethey occasionally make an exceptionBut only with large restocking fee'si offered to make an exception to [redacted] based on those restocking fee'sHe refusedAs far as All American floors is concerned, the matter is closedWe did nothing wrongthey received everything they paid forAnd our return Policy is clearI'm sorry the are not satisfied with the out comeSincerely Jim D***

I supplied the [redacted] with the amount of tile I believed they needed to complete their projectas we were not installing it , I had no way of knowing how it would be layed out or how many tiles would be miss cut or other wised damaged during the installation processI assumed they were going under all their appliances, did they? I don't know? Was it layed square or on a degree angle,I don't knowBecause we didn't install itThere are to many VariablesThat's why we have the no return policyThis is not a negotiation, It's an explanationWe don't take returnsThere was no malice,everything was clearly spelled out on the proposal , number of boxes, square ft per box,how much glue ectI also had no idea what size grout lines were being used.Who ever was installing it should have measured it.I don't expect you to accept my explanation.But it is all you will be gettingI'm Sincerely sorryBut I can not make an exception to the return policy in this caseJim D***