Servco Auto Kauai

I have attached the supporting documentsIn the 4-21-Inspection log it states that inspected that vehicle and found the repairs the be madeWhen I spoke to the AsstManager he then stated the vehicle was never inspected at the time but "listened to" and that is how they made the besteducated guess on the diagnosisI feel that they cannot comment on the state of disrepair without a physical viewing the actual items that may or may not be causing the problems

Dear Ms [redacted] , We’re sorry to hear that you were not satisfied with your recent experience and we thank you for taking the time to speak with our Assistant Service Manager at our Servco Auto Kauai Service to discuss your concerns He truly appreciated you sharing your valuable comments and have brought them to the attention of the General ManagerBased on the information you provided to the Revdex.com, the Oil Consumption testing done on 7/28/by Servco Auto Kauai, and the inspections completed by our technician, Assistant Service Manager, and Quality Compliance Manager on 4/15/2016, there was no evidence of an oil consumption problem Had your [redacted] run out of oil, your oil light would have illuminated to warn you of its low level but, as you stated earlier to our Assistant Service Manager, the light never came on Therefore, any repairs concerning your current ** issues will be at your expenseWe always try our best to service customers in a professional and timely manner Should you decide you would like Servco Auto Kauai to continue to determine the best solution to your current [redacted] issues, please contact our Assistant Service Manager directly so he can personally take care of your vehicle.Sincerely,Mary H***

Dear Ms***,Thank you for your additional comments. We appreciate your willingness to continue to work with Servco Auto Kauai and our Service Manager. He would like to speak with you as soon as possible to discuss possible fix options for your vehicle. He can be reached at #***. Sincerely,Mary H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
HOWEVER, This doesn?t
mean I am signing off on this complaint by no means! and that spokesperson *** and Servco, work out the details of the resolution, and apprise me of the ultimate done deal
Sincere regards,
*** ***

I have attached the supporting documents. In the 4-21-16 Inspection log it states that inspected that vehicle and found the repairs the be made. When I spoke to the Asst. Manager he then stated the vehicle was never inspected at the time but "listened to" and that is how they made the besteducated guess on the diagnosis. I feel that they cannot comment on the state of disrepair without a physical viewing the actual items that may or may not be causing the problems.

Complaint: [redacted]
I am rejecting this response because I am not satisfied Servco Kauai [redacted] has no explanation has to what the problem may be and is trying the blame the Third Party that has been servicing my vehicle. At this point, my car still has not been looked at but "listened to" to determine the issue.  
Sincerely,
[redacted]

Servco Auto Kauai's management will be contacting the customer to clarify her Desired Settlement.

Complaint: [redacted]
I am rejecting this response because on the back of this warranty enhancement, in contrary to what was stated by Mary H[redacted], it is stated the vehicle will NOT illuminate a malfunction indicator lamp or set a diagnostic trouble code should this condition occur. I had no reason or indicator to check my vehicle prior and still believe the Excessive Oil Consumption Issue is at fault.
Sincerely,
[redacted]

Dear Ms. [redacted], We’re sorry to hear that you were not satisfied with your recent experience and we thank you for taking the time to speak with our Assistant Service Manager at our Servco Auto Kauai Service to discuss your concerns.    He truly appreciated you sharing your valuable...

comments and have brought them to the attention of the General Manager. Based on the information you provided to the Revdex.com, the Oil Consumption testing done on 7/28/2015 by Servco Auto Kauai, and the inspections completed by our technician, Assistant Service Manager, and Quality Compliance Manager on 4/15/2016, there was no evidence of an oil consumption problem.  Had your ** run out of oil, your oil light would have illuminated to warn you of its low level but, as you stated earlier to our Assistant Service Manager, the light never came on.  Therefore, any repairs concerning your current **  issues will be at your expense. We always try our best to service customers in a professional and timely manner.  Should you decide you would like Servco Auto Kauai to continue to determine the best solution to your current ** issues, please contact our Assistant Service Manager directly so he can personally take care of your vehicle.Sincerely,Mary H[redacted]